Definitely 5-Stars. Going to this place makes you feel like you just went on vacation to a trendy…read morelocation. It is very inviting, AND THE CUSTOMER SERVICE - Well, if this was a hotel, it would be rated Forbes 5-Star. The level of customer service provided almost needs its own scale. Dr. Londa was very personable and did not rush me with all my questions. She has really assembled a great office and staff. Meaghan was also great. Very patient with my indecision of frame choice and was able to assist me in narrowing down frames I may like. In closing, there is a reason all of NorthStar Eye Care's reviews consist of 5-Stars. The only thing that could have made this appointment better would have been a pina colada, but then one's vision would get blurry and you may walk out of the office wearing a pair of pint glasses; rather than some fashionable frames.

Great experience! Staff was knowledgeable and friendly. You will be very happy with qualified…read morestaff and I highly recommend!!!

I had a great experience at Pearle Vision in Maple Grove and I'm really happy with my new glasses…read more I brought in a prescription from another eye doctor I've been seeing for years, and they made the whole ordering process seamless. The staff was very friendly and patient with me AND with my two year old running around in their play area! Even though the store was busy at the time, they went out of their way to show me and give me their opinion on a wide selection of frames, without making me feel rushed. I was paired with a staff member with a similar prescription (the store manager, Odessa) which turned out to be very helpful in selecting frames as well as lens options that best suited that prescription. We had narrowed it down to two frames, and when I couldn't decide between them, she offered to take pictures of me with both so that I could see them from different angles. A small thing, but another example of their attentiveness and above-and-beyond service. My glasses arrived very quickly and exactly as expected, and I received the same great service when I picked them up and had them fitted. I would definitely go back!

Excessive fees...this office charges extra fees for services are typically included by others. For…read moreexample, they recommend that you have your eyes dilated, but its an extra charge. They also recommend that you get the drops to reverse the dilation, but that is also an additional fee. If you are new to wearing contact lenses, you must take a $129 "class", to learn how to put them on and take them out, typically included elsewhere with exam and purchase of contacts. Mind you, you still need to pay for the actual contacts. To avoid that fee, I asked for her prescription to take elsewhere, and they wouldn't do it. I recommend when booking your appointment to ask about extra charges associated with your appointment.

There was initially an insurance question that had already been verified. But when I saw the Dr, my…read moreinsurance coverage was questioned, and I had to call my insurance in front of the Dr to verify what was covered. On the upside, there is a wonderful young lady who works in the optical department. Her name was Tracy. She was very kind, helpful, knowledgeable, and helped me through the process with ease. So friendly !! For that reason, I give Tracy ten stars ! She is great ! Something tells me that Tracy is the person who keeps this place in business

The eye doctors are great and some of the employees are as well, but we will be taking our business…read moreelsewhere, due to the rude manager. He is highly unprofessional and doesn't train the employees properly on store policies. You will get different information depending on who you talk to. It's very frustrating.

The People at for your eyes only do a great job. Very nice and caring…read more Thanks Rob Wills

From the owner: We are able to meet all of your eye care needs, including:…read more Eye exams Glasses Contacts Sunglasses

Went in for a diabetes eye exam, which was ordered by my doctor. My insurance covers 80% because…read moreit is considered medical. They refuse to code it correctly and keep sending a bill for the full amount. I would find a better place to have the procedures done.

Dr. Schmit is very rude! He has no care about others. Was told it was a me problem not a him…read moreproblem!

whoever is answering the phone at the maple grove alligna primary care desk- "Shalika" needs to be…read morefired. this woman was very rude, couldn't remember what doctor I wanted to see, asked me to repeat the doctors name 4 times and was wholly unhelpful. please get front desk people who can actually do their job. so unprofessional.

The administrative staff here is dishonest and unhelpful. They are perfectly OK with false coding…read moreto insurance companies. Their response is to say they coded correctly when their coding results in tests associated with illness that does not exist. They do not answer questions that they are asked and their idea of providing details is to give you details of your bill.

I sure don't understand all the bad reviews. I've been going to this clinic for many years and have…read morealways received excellent care. I was just there recently, and everybody that I was in contact with went above and beyond what was expected.

With a wide array of frame options and tons of add ons available like "Glare Protection" and…read more"No-line Bifocals", you can get everything you need to be able to read my Yelp reviews clearly! The Maple Grove Vision Clinic provided a friendly and courteous staff and prompt service with absolutely no wait before my appointment time. The optometrist was quick and explained what he was doing throughout the exam. There was no high pressure sales tactics to get me into new glasses and no resistance to providing me with a copy of the prescription like you find at other optometry clinics! Eye'll be back!!!

I love this store. Some of the reviews I have read here are petty... We are in the new normal, get…read moreused to it. Everyone here is amazing. I went to their competitor (PV) and was very unhappy. Here they took the time to do a full exam (and as suspected) the previous place did it wrong and my prescription was off. The optometrist explained everything to me which was very helpful. I just recently started using glasses (Mostly for reading smaller text) and she was able to point out a few things. Also, I was having a lot of issues with red eye and dry eye (which I assumed was caused by all the medications I take). I had tried Visine and some others and nothing worked. She explained the oil ducts and releasing those. I was 1 million percent happy with the visit. She was very knowledgeable. The staff on the floor was and is extremely helpful, kind caring. One of the girls commented that my partner and I were a really cute couple. Against my now fiancé's wishes (he wants a small wedding... haha) I told the girls they are welcome! The staff explained to me that my insurance would cover bifocals with the visible line which I didn't want. But if I got a second pair I could get what I wanted at a fraction of the price. So I did that and I LOVE, LOVE, LOVE them. They told me to pick out any frame I like and they would work with me on price. The "other" place brought out a box with 8 frames in it and said "pick one this is all your insurance covers, you can't get any other frames". I was even willing to pay extra. But PV would not let me. Don't go there... a hint it's right next to Taco Johns in Maple Grove..... I will from now on get all of my exams and glasses here. Love all of the staff here!!!!

The staff working there were great, the wait to see a doctor was way too long, and it's all virtual…read morethere is no optometrist to see in person.

I had been having vision issues that began with my pregnancy. I came to Crystal Vision Clinic at…read morethe suggestion of a friend and I am so glad I did. The facility itself is beautiful, welcoming, and clean. Everyone I spoke to greeted me with a smile. The technician (I'm sorry I forgot her name!) was friendly and explained the tests she was performing so I understood the process. Dr. Endres was so professional and personable. I was educated about every step of my exam and even got to see images of my retina! I didn't feel rushed at all and he really took the time to explain his findings and to answer all my questions. Kimberly helped me pick out my frames and suggested enhancements to prevent breakage (which is a necessity with a 9 month old!). All in all a 10/10 experience, I highly recommend Crystal Vision Clinic!

I have been going to this clinic for years and just had my annual eye exam. Scheduling an…read moreappointment was quick and easy. Their new clinic is beautiful. Overall their flow of getting you on and out felt seamless. The staff swiftly moved me through all of the steps to check my eyes. I did have to wait for my eyes to dilate, so they had me look at frames to save time instead of sitting in a room waiting. I've always been impressed with how personable all of their staff is, and how much they really want you to be happy in your frames. I picked my frames up 2 weeks later, a week ahead of promised timeframe. Overall if you're looking for an eye clinic in the area, it's an amazing option to choose.