I went today with my family the food was very bad the rice was very bad and hard I was charged $180 for bad rice and hard chicken never ever going back food tasted old and their prices are expensive read more

The hubs and I normally grab Shawarma Palace at St. Laurent mall, but we were passing by Orleans, and always talked about checking out this stand alone Palace. Saturday just after opening, and we were the only customers. We always get the chicken plate. (I just pick at the salad and veggies and steal all the pickles, lol) Generous portions but hubby noted chicken was dry and not as good as juicy as the St. Laurent location. Could be because they just opened and he got the drier outer pieces on the spit. We couldn't find an area in the restaurant to dispose our garbage and leave our tray, but the staff told us to leave it on the table and they will get it. Lots of room inside the restaurant, tons of tables. Lots of parking outside. read more

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The palace is spacious, very clean, and well maintained. The food is reasonably priced. I ordered the shawarma platter and noticed a few larger pieces of fatty meat. This isn't the first time I've experienced this here, although my friend's meal did not have the same issue, so it may have just been an unfortunate cut of meat this time. The staff were and always are exceptionally friendly. read more

Fairly mediocre with long line ups. Most of the food is based on giving quantity and I have had more authentic Lebanese food from owner managed businesses in the east end. If you like volume (think potatoes, rice etc) for a decent price this is your place. If you want authentic look elsewhere. The McDonalds of Shawarma. Good for some, not for us. Large open space as a former renovated road house restaurant. read more

Our FAVORITE Shawarma spot in the city. This staple in Ottawa is why some people from out of town come to ottawa. Because we have the best shawarma in the city. And Shawarma Palace is at the top of that list. With a new location In Orleans, they have really stepped up their game with how this spot looks. Food was amazing as always and the service was top notch. This is absolutely a place you need to check out and dine in. read more

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My daughter and I eat here on a regular basis, and I've yet to be disappointed. There is always plenty of meat in their shawarmas, their platters and servings are large, especially when you eat in the restaurant. In my opinion this is probably the best Shawarma Palace. read more

Been eating Shawarma in Ottawa for almost 20 years. Shawarma Palace does it right for a few reasons: taste, price, and quantity. The food is consistently tasty and the service is fast and friendly. The sandwiches are very good and the platters are absolutely and amazingly large. Right now, my vote for best Shawarma joint in Ottawa is Shawarma Palace. Bring the family, the space is huge and accommodate multiple large parties. I recommend. read more

The chicken is cooked to perfection, not even a bit of dryness, so delicious, you just want to keep eating it. Garlic potatoes are also the beat I have have in any restaurant. Platter takeout dishes are so full, they are super heavy, it is enough for at least two times to eat (three for me) read more

Shawarma Palace - Best chicken I've ever had - Fast Food Near Me - Ottawa, Ontario

Ok guys, I'm updating my review. I went back and this time I asked for all the sauces ON THE SIDE. Wow, what a big difference! Everything was not swimming in sauce and was actually much better. The salad was also not pre-dressed. Awesome! The beef was still a little fattier than I like, but definitely not as fatty and grisly as during my last visit. It was still a bit saltier than I like, but not as bad as my last visit. The hummus was great this time, not oily at all. Freaky - it's as if the owners read my last review and knew it was me and made everything better this time (cue Twilight Zone theme song, lol). Since the rice wasn't all wet with the sauces, I actually enjoyed it. I got half white rice and half brown rice. I definitely like the white rice better since it has little bits of fried vermicelli in it. The brown rice was a little mushy. The salad was great since I was able to control the amount of dressing on it. Vegetables were fresh. The only thing I was disappointed about was no pita chips :( Potatoes were crispy and tasty So glad I gave this place a second chance. Staff were really nice too. And they packaged everything neatly and even included 2 mints to counter the garlic breath post-shawarma eating, haha! If only they sold a family platter, my family would be here all the time. read more

Shawarma Palace - Mixed platter with sauces on the side $14.99. - Fast Food Near Me - Ottawa, Ontario

I am leaving 3star not because the food, the food was Amazing! But the service was not! Staff there has no smile, looks like they do not wanna work and dont care about the customers. I felt very rushed while ordering. As it was my first time going there i didnt know what to order and while i was looking at the menue the staff was not happy to wait 30sec for me to read the menue. Food 4-5star Service 1star read more

I haven't had any other Shawarma in Ottawa since coming here. The prices aren't great - but they're certainly not bad, either. But they're shawarma platters and sandwiches are easily the best in the city. Also never had any issues with staff, either. read more

I stopped here for lunch on a Wednesday at 11:30 AM, and I can honestly say it was the worst meal I couldn't even eat in 59 years of life. I ordered a beef shawarma plate and a diet ginger ale - $26, and it was packed in a take out container even though I said I was eating in. No problem , really, I can eat from the container, but the "beef" was piled on top of the other items, rice, potatoes, salad, hummus, to the point where you had to eat the beef to access the rest. Again, I can live with something imperfect, so I started digging in. It appears the beef from last night was saved, entirely dried out, and was soaked in grease, not oil, grease, to try to hydrate it. Fail. I had one bite that felt like a bundle of toothpicks in my mouth, I spit that out and tried another few pieces, but it was all in terrible condition. I moved the beef to the lid of the container to try to eat some of the other items only to find that the salad was now soaked in grease and inedible, the garlic sauce on the potatoes was not creamy and garlic flavoured, it was sour, like sour cream, but not pleasant sour cream, more like sour cream that sat in the sun for a couple of hours. It was heavy on the soggy potatoes, so that part of the meal was a write off. I was able to eat the overcooked brown rice and attempted the hummus - again very sour, before I tossed it all in the garbage. I am an easy eater, I am seldom put off by food in any way. I grew up humbly and am grateful for any food I can access, so for me to find something so unpleasant I will come home and write about it online should serve as a warning to others. I could not stomach anything in my cardboard dish other than a few spoons of rice. That is pretty sad for $26. I got out with the ginger ale, I guess, but never again will I set foot in this place. My meat was not cut from the available skewer. It magically appeared on top of the meal from an unknown location. My guess: The dish pit. Vulgar. Absolutely vulgar. read more

A very tasty place! Love the inside - so much space in the age of COVID. Gorgeous seating and fireplaces. Love their falafel wrap and potatoes. Very friendly and welcoming. read more

5 stars for the food!!!!! Love it! I will definitely comeback and dine again. Clean and spacious dining area.

My regret was not taking it back, my meat was over cooked to point of burnt, and too much sauce, my wife's Fatoush salad was not a Fatoush unless theirs is different read more

The Lebanese/Middle Eastern food in Ottawa is a truly a Canadian national treasure. My only regret is not having another shawarma while I was in Ottawa. Until next time... Food: 5, Value: 5, Overall: 5 read more

My husband and I love Shawarma, so we were excited to see a new shawarma place open up in our neighborhood. I read the previous review that mentioned everything was covered in sauce, so when I ordered my platter I asked them to put the sauces separate. They had no problem with that and were nice about it. They had sauces already in small containers, so I bet lots of people ask for sauces on the side. I read reviews for other Shawarma Palace locations that said they charge you $1 for sauces on the side, but I'm happy that this location​ does not charge you (because charging for sauces on the side is a rip off). The food was good. The meat was not fatty. My husband and I loved it. read more

Love the chicken shawarma here and the garlic paste. The fries weren't up to par today. read more

Shawarma Palace - Fast Food Near Me - Ottawa, Ontario

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You know when you're really hungry, and order some food to be delivered, and you wait...savouring the food before it gets there. And it finally gets there, on time, and you open it up, and it's burnt! My two chicken skewers were mostly black! What a disappointment! Why would they send burnt food to their customers? We got food there before and it was good. And, when I called, they just said "talk to Door Dash", basically saying don't bother us, we don't care. Well, it's the last time we order from there. They should never send out burnt food, but if a mistake happens, fix it, say you'll replace it, send something out to make up for it! And I would have been ok with that! But no. We don't care they basically said. read more

Shawarma Palace - Nice burnt food. Thanks Shawarma Palace! - Fast Food Near Me - Ottawa, Ontario

The service was dishonest. I had ordered a veg poutine but was charged for chicken poutine. Later the server gave us extra couple garlic sauces even though we had already purchased couple of garlic sauce. The server did not even mention why he was doing it. It may have been to clear his conscience but they should have at least as a courtesy let us know that they made a mistake charging us more. read more

Excellent and fast service. The cook and cashier were extremely nice to my fam and i. Place was clean and good sit down for families. Great chicken shawarma wrap and the rest of the food is great! Is it the best in the ottawa area? I cant say that forsure! But would def go back! read more

You once were the best in Orleans! Your meat has a lot of fatty pieces. There should be any reason to serve old salad and taboule. Please remember that if you employees from the back comes to the front to prepare take out orders, they should be wearing their masks too. read more

If you are looking for fresh authentic shawarma then you have found the right place. Anyone in Ottawa would know that the top of the line Shawarma is at Shawarma Palace. They do so well that they expanded from their late night location downtown to now having multiple locations in the city. I currently go to the Orleans location the most. The Shawarma is always fresh. It is never too oily or too dry. The pricing is comparative to other places but the portions are worth the visit. A Shawarma plate can easily be shared by two people. Also don't miss trying their new Shawarma poutine that is seriously delicious. The staff is always very friendly and courteous even if I show up 10 minutes before closing. This is my go to Shawarma joint. read more

Have had the chicken shawarma sandwich and the kafta kabob sandwich and the falafel sandwich- all were just amazing. In the past week I've gone back 3 times... delicious garlic sauce and taztiki sauce. The staff are super friendly and polite... and it's super clean. Here's a tip, don't get all the sauces! Stick with garlic, tatziki And hit if you like spicy... anything else get it on the side. read more

This is the same owners as the Shawarma Palace on Rideau Street... and it's just as good. Enough said.

Food is good. Shawarma comes only in one size. I wish they had a medium size. Just one size and that's small. Wish it was BIGGER

They no longer charge a fee for using debit. There is no reason to go to any other Shawarma place in town. Shawarma Palace is the best.