I'm very disappointed in my last interaction with this place. I had an appointment scheduled for…read moreSaturday. Found out Thursday night that my cousin died and the funeral was Saturday so had to cancel. I called Friday morning and got no answer and no option to leave a message. I had to go into work and in my work setting I cannot have my phone and have no access to one. At lunch I went out to my car and called to cancel and was told I'd have to pay the cancelation fee of 25%. I explained the situation and the lady who answered the phone showed no sympathy or empathy and repeated it was policy. My appointment was to be at 9am Saturday. Found out about funeral at 8pm Thursday. Called Friday at 7am before walking into work and can't leave a message. Called around 11:30 when I took lunch. I even offered proof, which I shouldn't have to do. Now I get a lot of people screw companies over and why they gave this policy, however, in some situations it's beyond our control and they need to show grace. I will no longer give them my business.

I've had mostly positive experiences and great results from this salon! I determined it was worth…read morethe extra money. Then I had one bad experience where my highlights looked basically the same as when I walked in the door. The stylist did a "shadow root" but it did not blend at all and I suspect she forgot until last minute because she rushed through it. I was mostly upset due to the cost based on the results of my hair. I emailed the owner who responded right away even on a holiday... and i sent pics...but her suggestion was for me to schedule another appointment with her (the owner). she had no openings that worked for me due to the holidays and I really didn't have more money to spend on my hair so i had to live with it. I do recommend scheduling with an experienced stylist there, though - I am just a bit gun shy now and found a more affordable place.

I've struggled for years with finding a salon & stylist in the Lansing/ Okemos area that I want to…read morestick with until yesterday! The reception staff is so patient and helpful, and they were so welcoming when I walked through the door. I had two apppintments with Amanda, once for a free consultation to discuss exactly what I was looking to have done and then the big appointment to cut and color my hair. Amanda was INCREDIBLE! She was so fun and bubbly and personable. The vibes and energy were there from the jump and it ended up being on of if not the best & most fun hair appointments I've ever had. She worked with me to achieve the goal I had for my hair, and was able to pull it off while maintaining the health and integrity of my hair. Not only was the quality of service immaculate, but the cost at the end of the appointment was only a few dollars higher than what she had quoted me at the consultation and still PERFECTLY within my beauty budget! Amanda absolutely gained a new regular and I can't wait to go back for touch-ups.

I have been going to Capellini for two years. My haircuts are easy to keep looking good until my…read morenext haircut. Stefaney had her appointments timed so that you don't have to wait for more than five minutes. My hair always looks nice! Stefaney is quite busy, so you need to schedule a few weeks before you need to get your hair cut and/or colored a few weeks. SR

First time coming here. AND honestly BEST EXPERIENCE EVER!!!…read more ASK FOR TOREY to do your hair and u might snag a Free Haircut with Any Color during her Special!! Also ask for Jessica for a supreme Highlight. TOREY was amazing, made me feel right at home and comfortable even though my Hair was a HOT MESS for her to fix! It had been over a year since I've seen anyone, and I had a bad stylist before mess it up. So I was a bit scared. So Happy I came to this place!! HIGHLY RECOMMEND!!

Wow!!! Had a very wonderful experience at Gia's Salon today! First of all, the salon is super cute…read more(and plays great music!). It's a very relaxing and friendly environment. As for my stylist, Karmen, I told her what I wanted with my color and my cut, and she delivered beautifully! I couldn't have asked for a better experience today! Thank you, Karmen!!!

Hello It's been a…read morewhile since I've been there. Had a lot of company this week my husband was there with me. The ladies were also. Would go back there anytime Had a great it time. They kept me notified to let me know what was happening. It's a nice clean place.

Sent my cousin here so she could get hair done for her prom next week…read more Good side: Good vibe. Everyone was friendly. 2 stars were for these reasons. Now onto the bad side. 1. The stylist didn't discuss the price with my cousin prior to service. She only knew I would be charged with "this much" after everything was done. Overall, very bad communication for the business. I couldn't blame this only on the stylist because my cousin didn't question, either. However, I felt it'd be more appreciate if my cousin was acknowledged with the cost for her hair. And if you are curious to know, yes, they overchaged for it. 2. She wanted an ombre dye (I think it was called balayage - forgive me for my hair knowleged, lol). Even showed the stylist an inspo pic for the style she desired. The work was awful, and I believed the stylist already knew it was in the process of completing the work, yet had the courage to let my cousin know "her hair was a mess". Her hair didn't show the ombre style, more like the stylist dumping a whole bucket of blonde hair color on her. My cousin went back to me crying because that wasn't what she wanted but it was too late to have it fixed, as she had somewhere to go after. The stylist could've done a better job, but unfortunately they already lost their potential customers.

I have been a client of Instyle Hair Studio for two years and have had a wonderful experience each…read moretime. The entire staff is extremely friendly and kind. The quality and value of service is exceptional. My stylist Kim H. knows exactly what works for my difficult hair. Love it!!!!

After countless attempts at ombre with some balayage i finally found someone that got it right!…read moreNancy did a wonderful job with the color and I dont think i have ever received so many complements on my hair. I like to keep my hair longer, she kept the length and took just the right amount off to keep my ends healthy with adding a bit of fun layers to it. I will be going back to her again! - Thank you Nancy

I have been going to the owner for color, and she does do a wonderful job. However, when I started…read moretalking to her about how I wanted to get my haircut, I knew we had very different opinions. I had very long hair, and Nancy the owner wanted me to go short and have "style"....I do not like my hair short! The first time 2 weeks ago I asked for long layers, she had a bad attitude toward this and told me I wouldn't even notice...(Which I didn't, but thats because she didn't really layer it at all!) So I went back, explained that I'd like a style but to keep some length, we looked thru books chose a picture,,,AND in the end she did exactly what she wanted to do.....she chopped it all off! It is nothing like the picture nor what I had asked for....then she charged me again and told me how wonderful it was! Why bother even giving your opinion if Nancy does what she wants not what her customer wants. WON'T be going back there!

Ok let me make this clear... Go to EBONY! She is the truth when it comes to perms and cuts! Most…read moreof my classmates at MSU were going to her at one time. I used to wash and press my hair and just let her cut it. I have a natural and I like to condition and press my hair at home. The whole visit to Ebony was about 30 minutes. Because she is so good, it's hard to get on her schedule, but trust... she's worth the wait!

Unprofessional, Poor Customer Service, Subpar Quality…read more I would advise not wasting your time or money at this place they are rude, after messing up my hair the owner and stylist attempting team-up in cussing me out after at first promising a refund and after being fully informed about my hair and my requests. I only give it a 1 rating because the rating system doesn't let you give a 0 rating. You would be throwing your money away.

been a client for years. hair always looks good when I leave. Very convenient location. Great…read moreservice.

Rhonda is very nice and professional. The atmosphere was as well. I will certainly be going back…read more Customer service is everything.