Wow this was a great experience and definitely glad I gave the salon a second chance. This time I…read morewas greeted again by a smiling face and offered a snack or beverage and told my stylist would be with me shortly and I could have a seat while I waited if I liked. Haley I believe and had a wonderful shampoo and conditioner followed by a great looking haircut that we discussed and agreed on. I have a follow up in 6 weeks for a trim

I had a wonderful experience here! My stylist was Kari. She is incredibly knowledgeable and…read moreexperienced--she guided me to the exact right products for my hair type. I absolutely love my new haircut and style. Highly recommend this place and her!!

Moving from my long time stylist in Colorado to South Carolina I was nervous about finding a new…read moresalon to take care of me & my teen daughter. I was fortunate to not only find a hair stylist but also an aesthetician (who provided sugar waxing services). This salon is the epitome of luxury, pampered, high quality services & products! Call a head of time, they are in high demand!!

I am new to Columbia and went to Ashley's Alley per the recommendation of a co-worker. I saw Keri,…read moreand I'm so glad that I did. She took my seriously outdated hairstyle (if you could even call it that) and updated it with a fabulous new look. She asked questions and listened to my answers, but also used her professional knowledge and talent to make my hair look better than I thought possible. She also told me how she was styling it so that I can recreate the look at home. For once, I feel like I have a cute hairstyle that I can maintain until my next appointment! The salon itself is beautiful. I was a little confused when I walked in and there was no receptionist. However, after watching people come in and out for a few minutes, I decided that the lack of a receptionist really worked well there. It felt more like clients were walking into someone's living room rather than a hair salon. The artwork was gorgeous, if you're into that sort of thing, and the location is perfect for anyone who lives or works in Columbia. Overall, a very pleasant experience.

Today I visited Paul Mitchell Hair Studio looking forward to a relaxing experience with my sister…read more I requested a wash, deep conditioner, blow dry, and a twist-out. When I sat down, the stylist immediately began spraying my hair with water. I politely asked her not to spray my hair because I had specific preferences for my natural hair. I also asked if she would mind taking down my twists from the bottom up to help minimize frizz and breakage. She agreed, but after watching her remove a few twists, I realized the technique was not what I had requested. At that point, I politely asked if we could end the service because I didn't feel comfortable continuing. The stylist unhooked my drape, and as I handed it back to her, another staff member apparently observed only part of the interaction. I was then asked to go to the front desk. Without anyone asking me what had happened, another employee informed me that my service had been terminated and that I was no longer welcome to return to the salon. I was completely shocked and confused. When I asked what I had done wrong, no one could give me an answer. Instead, I was escorted to the lobby while my sister remained in the salon receiving her service, which made the experience even more embarrassing. Only after I had already been asked to leave did staff finally come over to ask for my version of events. At that point, I learned that an advisor believed I had snatched the drape off. That simply did not happen. The stylist had already removed buttons to the drape herself, and I was handing it back to her. The advisor had been observing from across the room and did not witness the interaction up close, yet a decision was made without speaking to me first. As someone who values healthy hair care, I believe clients should be able to respectfully communicate their preferences and even choose to discontinue a service if they are uncomfortable. That should not result in being embarrassed, escorted out, or banned from returning without an opportunity to explain what actually happened. Unfortunately, because of how this situation was handled, I will never return. I hope Paul Mitchell Hair Studio reviews how misunderstandings are addressed in the future and ensures that all parties are heard before making decisions that affect customers. If you are someone who likes to advocate for your hair care and communicate your preferences, I encourage you to make sure your stylist is receptive to your concerns. Every client deserves to be treated with respect and given the opportunity to be heard.

Well I figured it was time for an update, especially since it's a newer location. I really enjoyed…read moreit, but it took hours. My friend was working so I came in for a trim and dye. The trim was fine, she brought in a guy from the barber class to work on my undercut. The dye was to be blonde with red highlights. The blonde was fine, but the red didn't take. She said I could come back in for a redo, but she didn't know if they would recharge me. I made an appointment, but it was the that hurricane Helene came through so I'm not even sure if they opened, and I canceled, because I wasn't risking it. As far as a good service at a decent price I highly recommend, but just remember these are students and I don't think there's much of a guarantee. That's not to say they don't care, and I'm certain they will at least try to make it right. Also the new building is nice, I did prefer the old location, but at least there's a huge parking lot.

I have been coming to see Tiffany for close to a decade now. To put it simply, she is amazing. Not…read moreonly is she incredibly kind, but she is also incredibly talented. If it takes you a while to find someone you trust, then you are like me (And very picky about hair). I highly recommend Tiffany!

I had always cut my own hair and I guess my wife said it was time for a change and to actually get…read morea professional cut. Tiffany cuts her hair and she loves her, so when she mentioned she also cuts men hair I gave her a try. I'm so glad I did. I felt so much more cleaned up (not to mention grown up). Great service, great cut!

Nicole is the absolute best! Every appointment is an amazing, relaxing experience. Thank you,…read moreNicole, for keeping my hair healthy and gorgeous, and for always making me feel like a million bucks!

I was really excited to get a blowout as someone with thick hair since this salon has curly hair…read morespecialists. But when my stylist claimed to be done with a blowout my hair was not smooth. It looked like a poof ball. I had to ask for her to go over it with a flat iron which I was then charged for. I'm not happy and will NOT be going back. DO NOT COME HERE IF U HAVE LONG THICK HAIR!!!

I finally found the one! A great salon with talented hairdressers. Jenna is fantastic! She does a…read moregreat color job, is friendly, and is the best at layering (even my curly hair). Their prices are competitive, but reasonable. Try it out! -Amber C.

One of my friends from work told me about this cute little salon. I called on Wednesday and they…read morewere able to get me in that Friday. I had Cherri cut my hair and add some layers and it only cost 30 bucks. Ive been a few times and ive never waited more than a few minutes for her to call me back. I would definitely recommend this place!

I am totally flabbergasted at how RUDE Michelle was when I called about the $37 Man/pedi Groupon…read more Coming from NJ I am very leery about the way nails salons do their business here in Columbia. There is hardly no walk ins so when you are new to an area like I am you want to go and actually LOOK at the facility to see what it looks like prior to making an appointment. This is what I explained to Michelle YET she accused me of being a stylist who was trying to check out how her place is ran. Instead of welcoming me she shunned me. What's ironic is this place doesn't even have a website. I am glad I didn't waste my time or money when there are ppl like this in a service based industry with this much distain! She sounded like a great grandmother anyway.. And I need someone much younger and hipper to give me the style of nails I need.... So Good Riddance Granny & Good Luck!

I'd found this recommendation on a FB page and figured I'd give it a try. I am SO glad I did…read more This is a beautiful little shop owned by two beautiful young ladies. I got a cut, color, and massage. It was one of the best spa treatments I've had in a long time. If you want to pamper yourself and enjoy some light playful conversation, give them a call. You'll be glad you did. Thanks ladies!

Liz is amazing with color. I've been going to her for over 5 years now and I always get compliments…read moreon my hair. The salon also has an excellent masseuse and they sell combos for hair and massage services

New to the area and needed color change with haircut. Had a complimentary consultation with…read moreJonathan and decided to make appointment. Definitely found my new salon! The quality of service was superb! The shop vibe is awesome! Jonathan explained everything to be done beforehand and throughout the process. The outcome was an awesome transformation with a lovely cut!

OMG! never have i ever seen someone do the magic Jonathan was able to do not only on my hair but my…read moredaughter and a friend. The transformation was unbelievalbe.