I went to get my dog groomed. The groomer was nice and the facility was clean but very small. The…read moredogs that were there looked nicely groomed but they were all very small. My dog is mid size so upon entering the groomer did not look thrilled. She immediately appeared frightened by him and he sensed that. They were not connecting so we agreed that she was not the right person to groom him. We took him down the road to our vets office who also offers grooming and he had no problem, they did a great job and my dog was happy. I feel this groomer does a great job with tiny dogs under 10lbs but seems uncomfortable with dogs larger than that. The cages were also small which was a concern for me as well.

Horrible groomer, left my baby looking like if my grandkids was the one who gave him the haircut.read more

They give my dog a perfect haircut and nail trim and took great care of him each and every time I…read morehave taken him. Including with my 10 year old pup who passed recently they always took great care of him and gave him tons of love!!!

Not only are they great groomers but very nice and caring people. My dogs always look and smell…read moregreat. They go the extra mile to cater to my dog's specific preferences and they always take care of the details. (Nails, ears, glands etc) The owner is very kind and has gone out of her way to help me on several occasion.

We just moved to winter park and heard wonderful things about this place and they were all correct…read more They care so much about your pet and the quality of service they give shows that!

We were in the area on vacation and wanted to let our pup have a spa day - this place is FABULOUS!…read more (I wish we lived closer so I could take her there all the time.) Prices are great, but where they really shine is the customer care and service - for the humans too. Our dog is quite skittish but she was more than happy with them...even just upon arrival!! (A dog can tell if the human is the good sort.) The location is nice too - plenty pf parking and off the main streets so when they take the for their stroll they are not surrounded by cars and loud noises. PERFECTION

I am the owner of Big Paws Grooming and would like to clarify several important details regarding…read morethe review posted by Aracely M. Aracely has been a client of Big Paws Grooming since 2019, and during that time we have consistently cared for Sky with patience, consideration, and professionalism. We also made special pricing accommodations for her in the past, based on the understanding that Sky would be brought in regularly for grooming. On Sky's most recent visit, approximately 10 months had passed since her previous grooming appointment. Sky arrived with significant shedding, severe matting, and noticeable skin concerns. Because Sky is a double-coated dog, shaving is never our preferred option. However, after carefully evaluating the condition of her coat, we determined that the matting could not be safely removed without causing unnecessary discomfort. Before shaving Sky, I contacted Aracely and explained the situation. The decision was made only because the condition of the coat left us with no safe alternative. Regular grooming, bathing, brushing, and undercoat removal are extremely important for double-coated dogs. Long periods without proper coat maintenance can lead to severe matting, trapped dirt, skin irritation, and other health concerns. In all the years we cared for Sky, we had never needed to shave her before this appointment. We value every client and always do our best to provide honest, compassionate care. However, groomers can only work with the condition in which a pet arrives. Our priority was Sky's comfort, safety, and well-being. We have records showing Sky's grooming history and the length of time between appointments. Big Paws Grooming stands behind the services provided and the professional judgment used during this visit.

I am writing to formally document a highly unprofessional experience at Big Paw Groomers on Curry…read moreFord. I want to caution others before trusting their pets to this establishment. I brought my Samoyed Husky in for grooming after being quoted $65 over the phone. The owner, Mini, later called to inform me that due to hair knots, the hair would need to be cut short and the price would increase to $150. Nearly triple the price of the original quote. This is not the first instance that Mini makes this drastic price adjustments without a prior physical assessment of my dog. This is an act of manipulative business. Mini's son, who received my dog upon drop-off, also mentioned that the dog's grooming could be easily fixed with a short haircut. I agreed to a shorter cut however, when I picked up my dog, she had been completely shaved down to the skin. While there were some knots, they could have been brushed out with proper care, but it appears the staff took a shortcut. (No Pun intended.) When I attempted to leave, the situation escalated. After I mentioned that I had been bathing my dog at home due to a skin condition--which my veterinarian suggested may have been linked to previous grooming hygiene--the owner became increasingly aggressive. She began shouting and turned the conversation into a personal attack, acting in a ghetto, street like manner so volatile that I felt completely disrespected. This is the second instance of unprofessionalism my family has had to encounter, as the owner was previously involved in an altercation with my son 2 years ago. Due to Mini's drastic price manipulation that I mistakenly chose to dismiss. I regret not taking my son's experience, conducting business with Mini into consideration. Unfortunately I had to experience it for myself first hand with her low class disgusting behavior. Given the lack of care for the animals hygiene, cross contamination, drastic change in pricing, and the hostile environment, I will be filing a formal complaint with the Better Business Bureau (BBB). Attached are before and after pictures of my Samoyed Husky's botched grooming. I strongly advise pet owners to consider other options for their grooming needs. Big Paws Grooming Salon is located at 3020 Lamberton Blvd, Suite 108A, Orlando, FL 32825

We have been using Jane for over two years, for our 2 toy poodles. She is amazing and the best…read moregroomer we have ever had! She truly cares for our fur babies and they always come back looking absolutely beautiful.

Jane has been doing my princess Phoebe for 3 years now every 6 weeks and Jane is awesome! Phoebe…read morelooks beautiful and although she hates to be away from me she willing goes to get her grooming!

Best grooming experience EVER! My dog had been horribly injured by a grooming service. This was…read moreher first time getting groomed since then (September!). I was very nervous that she would no longer allow herself to be groomed or would have to be muzzled. Alyssa came in, made an immediate bond with my dog, and did a wonderful job grooming her in my own home. My dog was not nervous, she wasn't even upset when Alyssa turned on the clippers ( which was what severely damaged her last time ). I HIGHLY recommend Alyssa if you want a talented, caring, and affordable groomer for your dog in the comfort and privacy of your own home.

Alyssa was friendly, warm and patient making it easy for my anxious pup to bond with her. My dog…read morehas very bad anxiety when I drop him off for grooming at Petsmart so I wanted to try something new. I love the convenience of having him groomed in my own home and the comfort level it brought him in a familiar space with me nearby. The quality was equivalent to taking him to get groomed, Alyssa comes fully prepared with everything needed to do a great job. I definitely recommend her services and will be using Friends Fur Ever Grooming again.

DO NOT TRUST THESE PEOPLE WITH YOUR DOG!These people came to my house on Thanksgiving. 1st she was…read morelate, then she told me that once she was finished to hurry up and pick up my dog because she was late for her next appointment! I have a 9lb white Maltese. Any of you who know about that breed you know that they have beautiful fluffy hair. When I gave him to her I advised that my baby had an allergy that affected his skin, so she was aware. My dog hadn't had a groom in a while and yes, his beautiful hair was a little longer than usual, being Thanksgiving i wanted him to look handsome. When she finished and handed me my dog, I didn't notice at that minute, but once I saw him i started crying. My poor dog was almost bald, he had no hair on his ears, tail and nearly any on all of his body. His face still had long pieces of hair and the top head was so uneven it look terrible. My poor baby was unrecognizable. I called the office,which was so loud with kids in the background that I could not barely hear. When I complain to them she said it was because my dog's allergy and that was groomer was unaware of! Which i did tell her before she started. Even when I sent them pictures they still didn't believe me. My dog gets groom by other groomers and he always comes out very handsome, even with his allergies. All they offer was for her to come back and make it even. I wonder how she was going to do that if my poor baby was BALD! Also I don't know what they did to his ears, he has bed scratching them since she cleaned them! I will NEVER used them again and hope nobody else does! Wish I could send pictures so everyone could see!

please be careful whith this people, they not professional, I'm so sad with my female dog, her…read moregrooming was so badly ‍

The sweetest staff ever, they truly care about your pets and listen to your wants for groomingread more

How can a place go from awesome to awful in less than two months? Last week we made our 3rd…read morereservations for full grooming for our four Shih Tzu's. They have been there twice before with good results. We arrived as scheduled at 11am and the owner says will be ready about 2:30 to 3pm (there was only one other dog on the grooming tables). Not having received any calls from them, after more than 4 hours, we arrived 3:15pm and there were not ready; instead of taking responsibility the owner starts with excuses; blaming us for not brushing the dogs, etc.!! She asks for 30-35 more minutes. We step out to get a smoothie and return 4:15 (this double the time she asked for), but still not ready. In a 90+ degrees day she asks us to step outside. Then her rude aggressive daughter starts berating us after we softly said it has been over 5 hours since they have the dogs (and almost 2 hours since they were due). Anyone can have a bad day; perhaps scheduling issues, short staff, etc., but what is unforgivable is not owning it and then blaming the customer and berating us. Finally, to add insult to injury they cut in half two of our new Seresto collars $58 each saying the hair was entangled (those collars were less than two weeks old) and also increased the price over 10% from 8 weeks ago. Beware here; your experience can go from wonderful to awful in no time. They don't own their mistakes and then blame (and berate) the customer. So Sad!