WOULD NEVER COME BACK! QUOTED $100 FOR A SPIRAL AND WAS CHARGED $300!…read more So I called a couple days before to ask about a spiral perm, they booked me with a Sherry and told me it was going to start at $100. We did discuss the length of my hair which was to my lower back and I made sure to ask again, what is the starting price, they reiterated to me it started at $100 but depending on how many bottles they would need it would be a little more. I have been getting spirals for over 10+ years so I told them I always need 3 bottles and it's usually an extra $5 a bottle. So the day of my appointment came and they told me the person I was scheduled with (Sherry) had changed to Allison. Allison was still working on someone else when I arrived. I waited and we got started about 15 min late, no biggy. While I was getting my hair wrapped, Sherry jumped in to help wrap up on the other side. Sherry was trying to work WAY TOO FAST and the rods were SLOPPY to say the least. Hair was sticking out in places that shouldn't have been and it was just a VERY RUSHED SLOPPY JOB. During my session, my stylist had to work on several other of her clients who came in so once again, Sherry jumped in to rinse my rods out. THIS WAS THE WORST!!! #1, they should have given me clean towels after putting the solution in my hair, which they did not, I had to ask. #2, they should take out the cotton and replace it with fresh cotton to prevent the solution from burning my face which they did not do. Then upon rinsing, her colleague shot a TON OF WATER into my ears and straight down my back to the point that my ENTIRE SHIRT AND BRA WERE SOAKED! I HAVE NEVER HAD SUCH A HORRIBLE EXPERIENCE BEFORE IN MY LIFE!!! That's not the worst part though, at the very end of the whole ordeal, not only are the spiral curls not "Spiral" throughout, some are just extended waves, but when I asked how much it would be, she told me $300.00!!!!!!! I HAVE BEEN TO SOME HIGH END SALONS AND NEVER EVER BEEN CHARGED $300! They are also honest and tell me, it will start at a higher price, not wait till the end to add on $200!!!! I honestly feel that this was a huge rip off, especially since she quoted me starting at $100 and it turned into $300, plus the waiting for her to work on 2 other clients and my entire back and ear being soaked, plus the burning of the side of my face and forehead due to them not changing out the cotton after applying the solution! I asked Allison to give me a breakdown of the costs and she looked down while telling me "well it started at $100 but due to the number of bottles of solution and your length, it went up to $300. I was appalled and shocked but also felt like this was misleading. She never actually explained to me her pricing justification as she couldn't explain a $200 upcharge! It's not about the money, it's about the fact that she told me $100 starting except that it would be increased due to the number of bottles of solution she would use. If she told me it was $300 from the beginning, I would have gladly said no and booked at another salon. Also, my scalp, and top of my forehead and left side of my ear are burned from the solution since they never replaced it with clean towels or cotton and it's still peeling as of today. 3.5 HRS AND I'LL HAVE TO HAVE IT REDONE CORRECTLY SOONER THAN LATER

Called to see if they had any openings and they fit me in right after having a cancellation for…read morethat afternoon which worked out perfectly. Kaylee did my hair and I was so happy how it turned out. I asked for the balayage dimension and a money piece and it came out perfect!

Holly is one of the most gracious and kind people we have ever met. I took my 86yr old mom and…read moremyself to get our hair done. She put us both in together. Long story short she did an amazing cut and color, was warm and attentive and a Christian. We will definitely be back!

I recently visisted the Studio Hair by Holly in Nevada and love this place! Holly is the only…read moreperson I trust with my hair and is the best colorist I have ever had. I sometimes go to her Southlake location as well and the Nevada Salon is fabulous!!! It is always comforting to know you can trust someone to give you consistent service and results. I always recommend Holly to all of my friends and coworkers!

I came to this salon, after being referred to a stylist who works here. The salon is nicely…read moredecorated and the service I received I was happy with. My stylist was very attentive, professional and disclosed all the charges related to my service before hand. My issue is with the salon itself. When I proceeded to pay, I realized there was a $9 charge for using a card. I had never seen that at a salon before. I wouldn't have mind leaving that in addition to the tip I left for my stylist, because she was the one who did my service, but a charge for a card fee, that's definitely not the norm. I would love coming back to her, but hope they revise this practice.

I came here to get a curly perm and the lady who did my hair did not do a good job, my hair now is…read moresuper damaged and dry, asked to get a refund or get my hair fixed, was told that I would have to pay for the service again. Went to another hair salon to see if I can get my hair fixed and was told I'll have to chop off 3 inches off.

Hair by Jose Retana!! Love it this is the first time in two years I love my cut. Thank you Joseread more

Enjoyed my visit and the service that was provided. Aliyah provided excellent service.read more

First time at this salon, and I'm so happy with the results! Payton was very friendly and did above…read moreand beyond on my hair! It turned out even better and more blonde than I expected! Will definitely be back

Such a beautiful salon! I highly recommend Moriah, she does a phenomenal job everytime. I've…read moresearched for a blonde specialist in Rockwall and she is it!!! Though, I wouldn't limit her to just being a blonde specialist.. she truly is a master of her craft in all color and cuts.

I had a first visit to the salon yesterday and had a cut with Holli. She was great. Gentle, great…read morescalp massage and cut. I will be going back again.

Camille is an amazing colorist and stylist. I needed corrective color and she knew exactly what to…read moredo. I love my hair! I definitely recommend Cedar & Ivy. It's a lovely salon and Camille can be counted on for expert advice and service.

If you're looking for someplace local, this is the place. Don't let the small town fool you…read more Chelsea is a small town girl with city style. She could work at any major salon, yet she is right under your nose. The salon is clean, comfortable and convenient. They have online appointments as well. It's nice to not drive into Rockwall to get my doo on!

This is by far the worst experience I have had with a hair salon. I went in for a consultation with…read moreChelsea and was very clear of what I wanted. I went in to get it done a few days later and she talked me out of what I originally wanted. Once it was done I was left with a dark blonde/muddy grey-ish highlights rather than the all over light grey I wanted plus, the tones were uneven throughout my hair due to the fact that she used two different volumes on different parts of my hair. She reassured me that if I came back in about a week, she would reapply the toner and my color would be closer to what I wanted. I left the salon unhappy and upset. Two days later I washed my hair and almost every bit of the color washed out. As days went on, my hair began to turn brassy, gold, and even blended with my darker color. I asked what she could do to fix it and made it very clear I needed it bleached again, but she insisted on having to charge me again for bleaching it. I then spoke with another hairstylist who advised me that it wasn't bleached light enough to begin with for my desired color and that the stain would not turn out how I wanted. Unable to get to the salon, I text Chelsea about the issue. A WEEK later I received a reply. Still extremely unhappy with how it turned out and her willingness to correct it, I asked for a refund. I was then told she did not give refunds and I had a 7 day period for her to change anything. Had I known her policy beforehand, I would have been more persistent at the salon that it was nowhere near what I wanted. My advice is to stay away. And if you do venture to try this place out, please be 100% confident your stylist knows what you want and that she is confident in what she is doing. I'm now out $130.00, have extremely damaged, nasty brassy hair, and am having to pay for someone to fix the mistakes she made.

Mother of the bride, booked and confirmed for 8am updo style day of wedding. Blake-Leigh never…read moreshowed!! To make matters worse, Instead of an apology, I was told "It is what is is, accidents happen. Overslept after long night with kids. I was doing you a favor anyways coming in before I open" I asked weeks prior if 8am was an option, she said yes no problem. My main complaint as a business owner myself is the lack of professionalism. If you make a mistake...you apologize and own up to your mistake. You don't say, it is what it is, and mistakes happen with no apology to a new customer. I would never say that to a customer and be so rude. That says a lot about a person. I would prefer to give my business to someone else.

Blake-Leigh, by far, is amazing! I have dark, not so thick, hair and it is tough to bleach. She got…read moremy hair to lift the first time and it's still as healthy as can be! Also, she listens to you. If you only want an inch of dead ends cut off, and you should get three, she will recommend that you take off the three inches but won't just chop your hair off. (Which personally is always a huge scare for me - I want a hair stylist that will listen to my wants/needs). Highly professional, friendly, honest, and very well educated on her profession! You won't be disappointed. My daughter loves to visit Blake-Leigh for hair cuts as well. She is 4 years old, a little shy, but she LOVES Blake-Leigh. It makes hair cuts a breeze! No hair cut jitters. Again, Blake-Leigh is highly professional and great at what she does.