They take professional and customer service to a different level. From the moment I walk in, I'm…read moregreeted by name in a clean and welcoming environment. I am promptly seen and the outstanding stylist begins. I have been extremely satisfied every visit. Anastasia is by far my favorite and only stylist! I highly recommend this location because they are trained, creative, and knowledgeable! Love it every time!

Saw Mollie there today for highlights on my natural red hair. Very happy with it! She's so sweet…read moreand very attentive. Would recommend

I called 1 week prior to my appointment to confirm that 1.5 hours would be enough time to have the…read moretrim and color completed to get to my next appointment for the day. I specifically said that my next appointment was at 4 pm. I was assured that it was not a problem and that my hair would be done easily in that amount of time When I arrived for my appointment I was informed by a student stylist that my appointment would not be with the person I had scheduled to have my appointment with, but would be with a different student stylist. First of all, the "instructor"/"owner" was nowhere to be found. She arrived after the students had independently began the process of dying my hair. When she did arrive she had two clients of her own who had been waiting for quite some time for her arrival as well. She began to announce to everyone in the room that she was late because she was at the "DMV and was the next number to be called". I was quite surprised by the nonchalant attitude considering people had been left waiting. As the minutes ticked by I had let the student working on my hair know that I had an appointment and that it was at 4 pm. I could tell by her reaction that she had in no way been told/notified of this even though I called a week ahead and spoke to her instructor. When time became a real issue, I am sitting there with my hair drenched in dye and the students doing their best to remedy the situation. The owner/"instructor" is working on her own client and begins to try and blame the entire situation on the students performance. It was one of THE MOST rude, unprofessional, and tactless things I have ever witnessed from a "professional", "instructor", or in a salon, period. When I began to explain that I spoke with her on the phone a week earlier, she decided to turn the blame on me as well stating "Well, we spoke on the phone and you have really long hair so it's hard to tell when someone is on the phone". At no point in our telephone conversation was I asked how long my hair was, I was simply told 1.5 hours was not a problem. The story ends like this, there was no time left to cut my hair nor was there time to completely dry or style it. I left the salon with uncut and more than half wet hair. The "instructor" did not offer to fix/remedy the situation in any way. I paid for the color and tipped the student (because she did a good job on the color and in NO way was this situation her fault). As I am about to walk out and leave with my hair an absolute hot mess, the owner says "I hope we didn't make you late" with a smile on her face. I have had my hair done many places at many different price points and have even went to cosmetology schools for hair and other services in the past. I have never encountered such unprofessional and poor service anywhere. It is certainly the first time in my life that I have left a salon without the services I booked being completed or with WET HAIR. The complete lack of professionalism on the part of the "instructor" was truly unbelievable. Once again, I would like to reiterate that the student did a great job and I am happy with my color. They should have never been put in that position.

I had an appointment this morning with Haley at 9:00. She texted me asking if I could come in at…read more9:30, which I agreed to, but did notify her I would have to run to work right after (since this appointment now set me 30 minutes behind). I didn't receive a reply, so at 9:20, I followed up to confirm that she was still coming in at 9:30. It was then that she notified me that she would actually not be there at 9:30. I felt that my time was disrespected, and that this situation was not handled professionally, especially considering I could have gone into work earlier and I had to follow up for her to tell me she would not make my appointment.

Walked in on Tuesday at 2pm for a wash and blow dry. Was attended to quickly and friendly. Young…read morelady was very friendly and did a great job on my hair. I was out by 2:40pm and happy with the result. EXTREMELY reasonable pricing. I was visiting from Miami but if I lived nearby, I'd definitely go all the time.

No wonder this place is "Permanently Closed" I understand…read morethat this place was a school for learning,but not only do you need to learn how to do nails and hair-you also need to learn customer service. The last time I went to get my nails done-a full set,the young girl was hateful. I had asked for a certain style,I even had a picture of reference. The young girl acted as if I was crazy,and told me she didn't know what I was asking for. When I ended up deciding on a different look the girl kept yanking my hand toward her,and scoffing when I would make the smallest movement. It had got to the point where she just flat out told me if I didn't stop moving I would have to go somewhere else. Another mistake I made was later that day I had decided to get my hair cut. I brought in a picture for reference,and the lady told me she didn't know how to do a cut like that. I told her what I wanted instead and went with something different. She did a shit of a job. Choppy,and left me with a ""mullet" style. I don't know why I left a tip(I'm too nice I guess) Everyone there just acted as if they were above you. (Here's a tip,if you're a HighSchool dropout trying to get your certificate to get a low paying job;drop your attitude,and learn some good customer service skills.) Needless to say, I ended up having to go somewhere else to get my hair fixed,the way I wanted. IF this place ever opens back up- DON'T GO!!!

My pedicure turned out really awful, I called the manager and she basically said "oh well" the lady…read morethat did my toes was really nice but I definitely don't recommend coming here I did have to pay 40 dollars for this and it was a waste of time and money.

They were clean, professional, and proper. There is not one bad thing to say other than I had to…read moreleave when the massage was over.

This is a cosmetology school that offers $5 (cash only) hair cuts to the public. Both my husband…read moreand I have gone here for hair cuts and had really good luck. In fact, he had one of the best cuts he's had in our sixteen years of marriage from one of the students here. The only drawback is that the stylists graduate and then move on, so you will never know from one time to the next who will be there.

Incompetent does not begin to describe this business. After paying over $100 for my regalia, they…read moresent the wrong hood. They acknowledged the error and emailed me on March 30th, stating they sent the correct hood and that no further action was required on my part. Well, today is April 13th, so I followed up via phone call so I could at least get an idea of when it is coming (you know, a tracking number or something) for scheduling purposes... Well, lo and behold, they did not send anything at all! So of course, they say, "well we will have it out there in a week and a half". I request expedited shipping given the fact that this is THEIR error to rectify. They say that this is the expedited shipping time... What a joke! What would have happened if I hadn't called to make sure they fixed their mistake? Oak Hall: Get yourselves together! Schools are trusting you with once-in-a-lifetime moments for their students. Try running your business like that trust means something to you!

Extremely unhappy with this company. Not only do they not address their clearly terrible reviews,…read morebut customer service is no help at all. On my order confirmation it clearly states "Bachelor's Package," yet I received a Masters gown?? The company took a week to answer the email (with graduation right around the corner) and had me on hold for 30 minutes with no answer. I had to go to my campus and buy another gown, then Oak Hall finally responded saying I have to return it and will receive a refund less shipping. I should not have to pay $18 for shipping when I was sent the wrong gown. My friend was also sent the wrong gown, so I feel bad for the people who will be wearing the incorrect gown to their graduation because of the carelessness of this company.