I brought my 2013 Ford Edge to Kolb Family Automotive for multiple electrical issues including…read moreclimate control problems, windshield wipers not working, an airbag light, and service advance trac warnings. Their online scheduling system originally booked my appointment incorrectly for 4/2 instead of 4/3, but they did agree to still look over the vehicle, which I appreciated. After diagnosing the vehicle on 4/3, they contacted me with recommended repairs and I approved the work. My vehicle remained there for over two weeks and I picked it up after hours on Friday, 4/24. Immediately after pickup, I realized several of the original issues were still unresolved. The windshield wipers still did not work, the airbag light was still on, and later I discovered my backup camera no longer worked and the ambient temperature display now only showed dashes instead of a reading. I texted them that same evening regarding the unresolved issues. A few days later, I was told the wipers had essentially been forgotten about after another repair was completed and that the airbag concern was not something they worked on due to liability reasons -- something that was never communicated to me upfront despite being one of the main reasons I brought the vehicle in. The only repair that appears improved are the brakes, however now the vehicle shakes while braking. I can finally turn the heat off, but now my AC no longer works either. What was most disappointing to me was the lack of follow-up afterward. I sent a respectful message explaining my concerns after picking the vehicle up and never received any response. At that point, it stopped feeling like an honest mistake and started feeling like my concerns simply were not important. I understand older vehicles can be difficult to diagnose, but after spending a significant amount of money and being without my vehicle for over two weeks, I expected better communication, more thorough follow-through, and confirmation that the original concerns had actually been resolved before returning the vehicle. Overall, I left feeling frustrated and disappointed with the experience.

I could not be more satisfied with the entire team. Great service from start to finish. The price…read morewas more than reasonable. I had my car back in less than 2 hours, awesome job guys. I would recommend Kolb Family Automotive to family and friends, and anyone having issues with their vehicle. I know they will be my choice.

I ordered a cadillac converter for my 19 dodge charger. Then I asked them to return it. because I…read moreneeded 02 sensors only and I was told I can't return it n was told they told me over the phone when I ordered it.. I record all my phone calls n not once was I told I couldn't return it so now im out 700 dollars unless I seek legal action

I had an accident in the middle of a blizzard on the thruway while driving from Fredonia to…read moreConnecticut. I drive a Jeep, so I pulled over managed to find Castilone's service department online. They were so nice. I limped over to their shop and had two blown tie rods. They took me immediately, diagnosed the problem, and had me out the door in two hours flat, including diagnosis and getting parts delivered. They saved my life big time!! Many thanks to them for understanding my problem and for prioritizing my situation as someone far from home.

Outstanding emergency service at a fair price. My brakes went while traveling on the NY Thruway…read more Hundreds of miles from home, I was alone and shook up. They were polite, got me towed, repaired, and back on the road the next morning.

Had to have my car towed because it wouldn't start and Dickinson's was fantastic! Wonderful…read moreservice. Friendly and courteous. Highly recommend them

I have been very impressed with Mogavero 's Automotive. Friendly, accommodating and most…read morecritically, good at what they do. Each time I have requested service it has been taken care of quickly, appropriately, and fairly. They have advised me on more than one occasion that the problem was not as significant as it presented and I ended up saving money. They I am a fan and will continue to patronize this businesses.

Just got tires aligned I was told this shop was good and did not disappoint very good service I…read morehave been in the parts Business for 35 years been in lots of different shops this is a very good one

I generally rebuild my own transmissions. However time was a constraint and I was not very familiar…read morewith the NP 435 (I rebuild toploader 4 speeds for 60's Fords). I had purchased several clutches and various parts from them over the years and they have always been very fair with pricing and had great availability. So I figured I would give them a try. They were very accommodating when it came to the drop off. I was running late and they stayed a few minutes after close to receive my transmission. I got the transmission back sooner than expected and I was very happy with the price and quality of parts. I was able to speak with the gentleman who rebuilt it (George). He is extremely knowledgeable and took the time to go over all of the parts replaced and where he sourced them(quality is everything to me). It's been a year and the truck it is in shifts beautifully and I am going to bring them another to do soon! Thanks L&L!!!!

Place is a rip off had my car towed there because somebody recommended them and after they held it…read morefor a week tells me that they can't fix it because of the type of transmission ( there a trans shop) and can't tell what transmission is in it so for this they charge me for the tow and for telling me there a half ass shop $260 gone do your self a favor find a better place and some advice for the owner you should have done the right thing instead of ripping people off I would have gladly paid for the tow but to charge me a fee to tell me you can't work on it that's criminal

I've been here multiple times with multiple cars. The guys offer fast service and a good price. No…read morecomplaints

Excellent! one of the few shops that weld…read more.. Great people! They are looking out for your best interest

Making an appointment was necessary for me. I was told I may have to wait 2 hours but I was done…read moreafter 1 hour. Serviceman made sure they had potential needed parts for my repair. I was happy with the final bill. I will return in the future when needed! And recommend them!

We were on holiday with a shaking steering wheel. We happened upon this busy place. If I could give…read morethis place 10 stars I would. Thanks to Chris who took the time to diagnose the problem, Brian for researching and installing tires, and Sammy for overseeing everything and keeping us in the loop. We so much appreciate this place! Oh yea, and a great price. I checked....

John has been taught well by his Dad Ron ,Proud that his son is in position to Cary on at a…read morebusiness He built from the bottom up I've been dealing with them 30 year's minimum and have never had a problem with anything they've diagnosed and repaired.They don't do it Half Ass they fix Half Ass.Even if Dad's a little grumpy some times

I've been coming here for years. I love the atmosphere. The guys are pleasant, especially Michael,…read morethey take very good care of me hi bringing your vehicles here!

Took truck for inspection 2 weeks ago,failed emissions part but passed safely, took had all…read morerepaired,had wife take back an they come out an say need wheel barrings!!!!!which by yhe way are 6mos old,,,showed them their paper work say they passed the safely,,,next thing you know alls good!!!,then their in shop mother fing me,bad mouthing me,not realizing My girl listening to all,,,,never will I or anyone I know ever go there again,,,still waiting for Matt to call who is soppose to be owner