I, too, purchased the $99 LivingSocial deal for the Brazilian Blowout. However, I went through with…read morethe deal, even though I was informed that it would be an extra $75 for my long hair. I wasn't told until I actually got in there and the girl examined my hair. But it was the day before my birthday and I figured, oh well, I'm here, I'll give it a try. What a mistake. During the process the girl told me I would be so happy because I wouldn't have to use my flat iron at all anymore. Very exciting to me, since my hair is just inches from my waist and I can spend an hour flat ironing.
I went to pay afterward and was told they recommended I purchase $140 worth of aftercare products. I said I didn't want to pay that much and was told that my blowout would not last as long, but if nothing else, I should go ahead and purchase the $39 masque. I went over the aftercare instruction with the girl which clearly state that after using the masque, "use heat protecting serum, blow dry hair."
I waited the recommended 36 before putting the masque in my hair (which meant my head was greasy and stinky by then from all the product build up, and I still wasn't allowed to use shampoo), used some heat protecting serum, blow dried my hair and went to work. By 11am I looked in the mirror and noticed my hair was wavy and frizzy. Um, that wasn't supposed to happen. I called the place and the girl said, no, you need to flat iron it. I told her I was a little confused since I was told I wouldn't need my flat iron and the instructions said nothing about a flat iron. She said yes, the instructions say flat iron. No, they really don't.
I started using my flat iron after that, just to have the straight, frizz free hair I paid for, and still am completely disappointed with the process. It's been three weeks since I went in for the treatment and my hair is exactly how it was before. Frizzy, wavy, everything I was trying to get rid of. So I guess when they say "can last up to 3 months" it's really about 3 weeks.
I emailed the salon one additional time after my phone call to ask if there was anything else I could do, got no response, and sent a complaint to LivingSocial who refunded me half the $99 deal. 100% dissatisfied with SRG Salon and their poor customer service and will never ever consider going back there.