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Sheldon Appliance

1.0 (1 review)

Services - Sheldon Appliance

Appliance repair

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10 years ago

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DLR Appliance Sales & Repair

DLR Appliance Sales & Repair

3.7
(6 reviews)

Luis seems like a nice, well-meaning guy. But he will let you down. The KitchenAid refrigerator we…read morebought from him (with a 90 day warranty for all parts and labor) stopped cooling after two months. The first thing you should know is that Luis doesn't often answer his phone or respond to texts. But even when he does, he will let you down. After our fridge stopped cooling, he said he would call us the next day--he didn't. Then he said he would show up to repair it the following morning--he didn't. He blamed it on a flat tire and sent me a photo. Unfortunately, he didn't realize that iPhone photos are time-stamped. The photo was from two weeks prior. So that's the second thing you should know: when Luis inevitably lets you down, he will make up a story to save face. I didn't say anything about the photo being a lie, because I figured the guy just had a bad day. You gotta give people some grace, right? After many more calls and texts over the next few days, we eventually got him out to the house six days later. We already had to throw out the perishable food by that point, but it happens, you know? Unfortunately, whatever repair Luis made only lasted about a week. I'll go ahead and spoil the ending here: we never saw Luis again. As the next round of food went bad in the refrigerator, our calls and texts went mostly unanswered. Eventually, Luis offered to replace the fridge. It was overdue, but we thought it was a nice expression of good will. Unfortunately over the next three weeks and many unanswered texts and calls, Luis never found time to get here. On Aug 12th, Luis said he could get a replacement to us by Aug 14th. We had family coming into town to stay with us and no working refrigerator. The day came and went and we never heard from him. So we had to rush out and buy a mini-fridge. I looked up the number to DLR Appliances directly and spoke with Gustavo, his brother. Gustavo was sympathetic and offered to help--he actually got Luis to call me back and make a plan. Unfortunately (and unsurprisingly at this point) he never followed through with the plan. Eventually Gustavo stopped answering my calls, too. On Aug 26th, after two more weeks of trying to get Luis out here, he said he'd refund us in one week on Sep 2nd if he couldn't get a replacement to us by then. The day came and went and we never heard from him. Luis eventually answered the phone on Sep 4th and said he needed a few days and that he'd refund us in two payments, but we never heard from him. On Monday Sep 9th, Luis said he would come pick up the fridge and refund us that weekend. On Thursday Sep 12, he confirmed 12pm to 2pm on Saturday. Around 2pm on Saturday, after multiple attempts to contact him, he said he was running a few hours late. Then we never heard from him. On Sunday, he texted that he wasn't bailing and would call me in a few, and then we never heard from him again. Don't buy anything from DLR Appliances. The prices are tempting, but you will regret it.

I worked with Gustavo to purchase our Maytag XL Bravos Washer Dryer set. DLR's employee was very…read moreprofessional in delivering the new Maytag set and hauling off our old set. I am very happy with my new set and they even purchased my old set! I will be returning to their facility soon to purchase a larger refrigerator.

Sheldon Appliance - homeappliancerepair - Updated July 2026

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