Called them yesterday for a leaking water heater and asked for a quote to replace both units. They…read morerequired a $500 deposit before giving me the estimate. The quote came back at $3,250, even though the two water heaters cost about $681 each at Home Depot. Charging over $1,700 for installation in an easy-access garage is outrageous. Within 10 minutes, I canceled and asked for my $500 deposit back. They kept my money, never showed up, and did no work. Would not recommend. Be careful before doing business with them.

Had a oven that stopped working. Came out next day found the issue and order the part. Part came in…read moreand they repaired my oven. Very professional and affordable..

They came out in timely manor and repaired our Samsung ice maker for a fair price. It's been…read moreworking for several years now.

0 stars if I could give it here…read more My dishwasher wouldn't run correctly. In less than 1 minute he saw that a piece of silverware was under the silverware basket and blocking the ability for the dishwasher to run. He pulled it out easily. He still charged me $125. Would you use a person like this? I never will give him business again.

Provided great service and did it in a timely manner Will…read moreuse again very fair and honest

John is the best appliance repairman--very knowledgeable. At least as important, he is completely…read morehonest, and never tries to sell a more expensive repair than you need.

Honest and dependable, would call him again. He told us that fixing the old washer was not worth…read moredoing.

It's been 3 weeks since I first contacted the guy, James Gonzales, and I'm still waiting for a…read morereceipt, which makes me think he overcharged us for a part. Scheduling was a huge hassle too -he's very disorganized and lacks follow-up, so if you're a busy person, choose someone else. [update : he sent the receipt to the cloud instead of to the email I gave him post-facto, but he never bothered to let me know that it was there, even after three inquiries from me by text : he's a horrible communicator]. We gave him time to get the 2 parts needed for the repair, even when one had to come from factory, and even offering to pay for them in advance in order to secure them both. But he never confirmed. My husband and I are both very busy people so scheduling home repairs is never easy. We only had time for him to come once and do all repairs needed. But instead, James assumed mid-way over the 3 weeks , that I was a housewife with nothing to do but wait for his coming whenever he pleased: I got a text one day, unexpectedly, announcing his coming that same day (??) , on a day of his choosing (!) and with only one part in hand, and without ever confirming if there would be someone at home. People work! My speaking Spanish apparently boosted his sexism. Luckily, I stopped him on time. Regarding the cost, I'm still wondering how a simple timer for a dryer can be $100. Maybe, but without a proper receipt, I can't know. I don't know how we ended up paying $250 total to change a $30 dryer felt (the only price I ever got) and a timer. I don't know if the $50 visit was incorporated into the labor itself, or if it was in addition . My husband saw the receipt quickly (James said he would send me the receipt by email, but he had never asked me for my email in the first place! --his intake for new customers is awful , very disorganized) and after several* requests from me, he finally said he would send the receipt- but we only heard from him after my husband was forced to contact him himself, given he wasn't answering my texts , which were always polite and respectful btw. So I sent him my email. As of today, still no reply and still no receipt. My husband tells me the visit itself was good. But James had to be asked to give an ETA that day, and he sent it quite late, not knowing if my husband could stay that late. It is important for busy people who have things to do to know when a repair person will arrive : My husband had somewhere to go after the visit. At the end, James was apparently thorough with the repair and explained how to avoid future problems, but having him ever come again? Forget it!

Our Bosch freezer had been giving us problems for about a month. Everything keep freezing over and…read moreleaking water. It was a huge mess. Our neighbors, who has he same appliances, recommended FixNow, since she had used them before. They promptly sent out a technician. He called 15 minutes before he arrived to let me know he was coming. He was polite and kind. He assessed the problem and gave a diagnosis with in 15 minutes. He told me I had to defrost the freezer and he would be back tomorrow to fix the broken part. The next day they called and confirmed the price before he showed up. He was quick, efficient and clean. The part was changed and fixed with in 30 minutes. I am very happy with the service I received. Highly recommended.

Terrible results. Used this service by way my Home Depot warranty. There was an issue with my…read moreSamsung Dryer, which was a little over a year old. The dryer started to make a buzzing sound. Nothing to bad, but definitely noticeable considering the model prides itself on the low noise. At any rate the repair guy got here and my wife let him in to take a look at things (I was working). He determined he didn't have the part and would return or call to schedule his return. He didn't return nor did he call back for a few days. When he called back I scheduled him to come out. (Going to fast track this to the point). He came out and my wife let him in. (My wife tells me this is what happens). He changed the part out, it was no longer making the previous noise it is now making a new louder noise. My wife said she inquired about this, she said the guy told her to just call back and make a new claim. He leaves... WHAT! NOOOOO! It is completely unacceptable to be called out to fix 1 thing and he leaves us with a new problem. Terrible customer service. This is not what we bargain for. You should Proceed with caution. It is is ridiculous for a company or employees to operate in this fashion. Not sure if management knows of this but it is clear to me that the company's expectations are not of excellence, customer satisfaction and quality service. It is unfortunate after write such a review but this type of service cannot go without being shared to forwarn other yelpers.

What impressed me the most is their one day service. It is an agency that connects you with the…read morelocal technician to diagnose your appliance issue and resolve it ( if possible) the same day. That is quick service. I had reached out to other services as well, while they were all responsive, none if them were available to come the same day. With two very important appliances out of hand both microwave and washer, and with guests visiting in two days, it helped that they came that very day. The microwave could not be rectified and the repair cost quoted was more than the appliance so the technician himself suggested to get a new one instead of wasting money on repairs, which we did. The cost for the visit was reasonable too , and if u do get the appliance in question repaired by them, the inspection cost is free.

I just wanted to say I never thought I would have a technician show up and take my gas dryer apart,…read morefix it, and have it put back together in less than 30 minutes. Since it was an older dryer I believe he said it was easier. Nevertheless, the service was awesome and price was reasonable. Great Job!!

We had a leakage issue with our GE dishwasher and originally scheduled GE's authorized service…read moretechnician come out on a Saturday, but we missed them because they didn't call in advance as we had requested. Trying to reschedule another appointment at a convenient time for us proved to be difficult so I sought out an alternative repair company and found Houston Appliance Repair. They were able to schedule something the next day in a late afternoon time slot which worked for us. We received an email from them once their technician was en route and also received a phone call shortly thereafter indicating an ETA. The technician arrived and was able to quickly diagnose and fix the problem at a reasonable price. Shortly afterwards, we received an email with the attached invoice summarizing the work. All in all, a positive experience and we wouldn't hesitate to use them again.

Horrible, very bad with business Bad communication…read more Faulty parts The owner sucks ass

Here's an update to my review I was told by Midtown Appliance Repair they would refund my money…read moreafter finding out I posted a negative review but upon giving me the cash App So I can request a refund,I set my request and he never refunding money again please stay away From this company at all costs he is a liar and does not keep his word.