My rating is based on the time it took to order parts and actual repair time. I did not feel there…read morewas a sense of urgency in ordering the parts for my dryer and so I went a month without a working appliance. I am thank it was summer and things could air-dry much faster - huge disappointment. However, the techs who came all three times (yes, three trips) were very kind, very professional, and very informative. I called several times to check the status of the parts and repair times, and that staff was understanding of my frustration and appeared to be empathic. I am just annoyed it took as long as it did to get the parts.

I wish I could give this sham excuse for an appliance company a ZERO! The freezer on our Miele…read morerefrigerator/freezer went out while we were out of town in early May. The technician sent didn't stay at the house for 5 minutes. He said it need a mother board and door switch on the door. He said the boss would call with additional info. There was not a call for over 2 weeks. I called them and the phone person said someone within the shop said it was a pre-existing condition (i.e. not covered) and they would call back. Again, we never heard anything from them. Long story short; I worked with the home warranty and they sent a second repair company that was competent. They broke the machine down and for it was an inverter on the freezer.

Purchased washer and dryer. The purchase came with a 3 month warranty. Purchased the washer and…read moredryer and it's been 4 months since I purchased and still working great! Way better than expected the price was great! Only had one issue was the dryer but they were able to send someone out the same day to fix the problem. I have had no issues since then. Definitely recommend this location.

Good service and quick they installed my washer dryer the same day it was fantastic and everything…read moreis priced so well

The work attitude here is really irresponsible. I just bought a dishwasher and it's taking a lot of…read moretime waiting, because the staff here keep passing the buck

If I could leave a zeros stars I would. I had placed an order for a bathroom vanity on march 24th…read moreinstore. I was told that it should be available for pick up by march 28th. I go in and I ask for an update on the vanity. The ladies at the pick up area told me that they haven't even processed the order yet which blew my mind. They tired to see if they left any notes or anything and NOTHING. no number not delivery date, nothing. I go back to following day and they said they are processing my oder but still have no idea on when it'll be here. At this point it's 2 days late. I go back the NEXT day which is now the 3rd day that it's late and they said "we should be getting it in tonight's truck and to check back tomorrow morning. I call today, 03/31/26 and they said it's STILL on the way and not ready yet. This is unbelievable 4 days after the initial pick up date and it still hasn't arrived. I paid too much money for it not to be on time, if I'm told that my order will be ready at a specific date I expect that to be the case. Especially if I'm paying a good chunk of money. The lack of communication is here is mind blowing. I do NOT RECOMMEND ANYONE to oder any home appliances from this Lowe's unless you want it to show up 1 week after the date they tell you it'll be ready. I'm definitely never coming to Lowe's again. Home Depot is WAY better and they actually do their jobs correctly.

Poor customer service. The supervisor Gustavo is aggressive and short tempered. Go to another…read morelocation this one is trash.

Becareful of the AT&T guy named Nick at this location. He scammed my friend. She ended up going to…read morea true AT&T store. This Best Buy also has horrible customer service. Good luck getting any kind of assistance.

This company saved my Christmas! Three days before Christmas my oven quit heating. We had a ton…read moreof baking to do in addition to cooking for Christmas Eve and Christmas Day. On a Sunday evening, I started making calls to schedule someone for Monday morning. When I called Vectors, they actually answered the phone! He said he was booked on Monday but could send someone out in the evening. I needed service before then! Long story short, he rearranged the schedule and got a technician out to my house by noon on Monday. The technician, Roman, was quick to diagnose and repair the oven. Great customer service. Very nice, professional and accommodating. Thanks for your help!

First time to use Vector Appliance. It was a wonderful experience! Vector was on time, very…read moreprofessional as well as very pleasant. Did a great job on my washer at a very reasonable rate. I would highly recommend Vector Appliances!

Very flexible. I screwed up, and he walked me through everything I needed to do to fix…read more It with the vendor. Then came back out an and did a great job installing!

Great job. Dependable and kind. Highly recommend. Provided details on what he was doing and why he…read moredoing it.

On floor Staff- 5/5 Fantastic people! Yadarelis was communicative and helpful. She is great with…read morepeople and gets urgency for finding the right appliance, given what is shared and needed. Definitely wants you to have a great shopping experience. We ended up buying a washer, dryer, and fridge. Great pricing for value. Owners- 5/5 Helpful and informative. Asked them for help with the best suggestion for a water softener to care deeply for appliances that are new, and gave a few suggestions and information on the Houston area needs for home care, given we moved from CA. Delivery- 4/5 The positive: Communicative and called ahead of time to let us know they were 30 mins away. What needs improvement: The delivery men mentioned that they were NOT given the correct tools to finish the job of leveling out the panels on the fridge or what was needed for installation of the fridge upon delivery, because they "switched delivery trucks on them". Unfortoley, that leaves us the customer, waiting for them to come back and finish the job they were paid for. It's been a week, and we are still waiting for them to come back and level out the panels on the fridge. This is either the delivery men's lack of preparation before delivery or the owners' lack of structure to ensure delivery has what they need for all to go as needed.

What a good group of guys. Love supporting our veterans and these guys are a top, solid group of…read moregood dudes. Service is great, and they offer great deals, lots of bang for buck. Not the full suite of options like you get in a big box store, but plenty of great options. At least stop by and look for diligence's sake, there are great deals to be had!

THIS BUSINESS IS AN ILLEGAL SCAMMING OPERATION. Do yourself…read morea favor and stay away! They will try lure you in with a 1 year warranty, but sell you a total lemon and not honor the warranty in any event. Worst possible customer service (there is none) designed to ensure you are never able to get a refund or a repair.

DO NOT BUY FROM THESE PEOPLE…read more We bought a "new" washer and dryer from Julie's Appliances (7200 Eldridge Parkway) on February 17th. The manager is Jim Hannington and one employee Cheri Lynn Hernandez. There are several locations around Houston that all belong to Rom Patel. We bought the "new" washer and dryer for $450 (delivery/install, 90-day warranty, and hookups included). They were delivered on Monday the 19th. The delivery person did not bring any of the hookups and did not install them. I told him we were supposed to receive them and he basically told us that wasn't his problem. We called Jim. He said he had forgotten we had paid for that but we could drive over to the store to get the parts. We had used the washer a few times when it started leaking from the bottom. We tried to call Jim and he said he would have his "repair guy" call us to set up a time to come out. He never called so we had someone to come out and see if they could figure out what the problem was. They weren't even here for 5 minutes when they found the problem and told us it wasn't fixable (picture attached). There was a huge hole in the drum (not detectable without inspection). We called Jim while they were here and sent him the picture of the issue as he requested. And he said he would have someone come out to replace it with a brand new one that evening. We waited and no one ever came. After trying to contact Jim (calls and texts) AND messaging Cheri we told them we just wanted our money back and didn't want to deal with it anymore. They are refusing to refund us and now telling us WE need to bring it to them to be "repaired" (after he said he would replace it with a new one because this one is unfixable). I have been speaking to Cheri through messages about everything. We keep getting different answers from everyone and no one can tell us anything straight. I've attached pictures of my conversations with Jim and Cheri and how unprofessional and hateful they are. We were scammed and I want to make sure this doesn't happen to anyone else.

Horrible company and extremely bad service delivery. They advertised "Tomorrow deliver". We placed…read moreour order then voila !!! They called and said no sir we can't! Don't make your problem my problem. I don't care if your website is not up to date with your stock or delivery team . If you can't honour and don't do false advertising . Please don't buy anything from this company because they can't hold their promise... you be warned ...

You can get yourself a great discount ordering from American Freight Appliance. Some of the floor…read moremodels may be dented or have imperfections. If you can live with that, you'll find yourself a great deal. Make sure you inspect everything before making a purchase. They do offer their own warranty or you can go with the manufacture's warranty, but usually all of those warranties have already expired. There is a $90 delivery charge and $10 for hauling away the old appliance. The price may have changed a bit but it's relatively around this amount. Overall, we like them and will purchase again from American Freight Appliance.

Akai (owner/technician) was great. Responded quickly to fix a GE dryer; and arrived on-time…read more Diagnosed the problem quickly and had the necessary parts with him. Had the dryer working within 30 minutes. Total charges were very reasonable. I highly recommend A & G Appliance for appliance repairs.

False alarm but service was perfect! Analyzed the issue and gave me great instructions to prevent…read morethe issue again! Fair and reasonable pricing! Great guy!