I went to Mars to have my carpet shampooer repaired. Now I got this shampooer from my Mother in law…read moreused and had only tried to use it once, but could immediately tell there was something very wrong. I went to Mars. This man was a throwback to a time when tradespeople loved their work and honored their profession! You might get a story or two when you come in, but that's just part of the small town charm and integrity that you will always encounter there. He worked on my cleaner like it was his OWN mother in law's cleaner. It was beyond broken. He got Hoover engineers involved, and spent hours with that piece of junk. If there was a way it could have been fixed, I'm 100% certain he would have. With the last part ordered, he updated me that he would not be charging me for anything beyond the parts and just apologized profusely that it took so long. He had already spent more time and materials than he was going to charge me. As it turned out, my shampooer was beyond help. I figured I would have to pay him for his time at least or the parts ordered and buy a new one. But what did he do? He took the loss on MY shampooer and the parts and offered to sell me one of the brand new shampooers from his store at COST, WHOLESALE! I checked and it was true! Ya'll it was almost the same amount I would have paid for my less than par shampooer to be fixed that was several years old! And he STILL apologized for the time, etc. He also warrantied it for 3 years parts and labor. Long story short, the Royal shampooer I went home with was the best shampooer I have ever used. It was better than the professional that I paid $400 six months ago to shampoo my carpets! He also gave me free cleaning solution, and the upgraded attachments to take care of my upholstery as well. There was an attachment on this cleaner for hard surfaces and this is another example of his integrity. He told me not to use the hard surface attachment yet, that he found it has some glitches and is waiting for Royal to send out the fix for it. I didn't even need the hard surface attachment, but cool right? Maybe one day. And told me once they do, he will call me to bring my cleaner in and he will add the fix to the attachment. Ya'll he taught me how to take apart the cleaner, clean it and made me promise I would, lol. It was like learning from your wise grandpa who knows more about his machines and the value of a dollar that only his 45 years of experience could get him. I sure hope I don't have to come in any time soon, but if I do it will be nice to see him and I know my new pride and joy will be well cared for.

BEWARE! Not the same company under new ownership. Previous ownership was superb for years,…read moreservicing my Kirby vacuum, but no more. Bill broke my vintage Kirby Vacuum Cleaner. Was operable before he had access to machine. Returned it with broken prong on the switch. Took it because I was having a problem with cord staying connected to machine. After he supposedly "fixed it" with new cord & didn't test it before returning machine to me, it would come on and immediately shut off. Also machine is heavy making it difficult for me to load and unload from my SUV. Had always had wonderful service with this company for decades, but no more. Emailed owner John & have not heard back from him. I feel Bill wanted to sell me a new machine. This company is NOTHING like it was in years past when they would do needed repairs and service machine, so-called service there is no more. I would stay away from them completely as they cannot be trusted. They have lost this customer of many years. I would give them 0 stars if I could!!

It cost me a total of 400 dollars to purchase this…read morerefrigerator and have delivered it has been leaking puddles of water on inside. I have warranty they've came twice and did nothing please check your appliances. they are going to let warranty expire before fixing it

i purchased a fridge and it started giving me problems from the beginning, i was told to wait till…read morethey got a new part and i had to constantly call for over a period of months. it was leaking, not keeping cold, ice maker not working. they fixed the fridge but not the freezer because my warranty was up even though i told them before it was up. now anything in my freezer goes bad.

Called during the week and spoke to a very nice salesman. We went in today, Sunday, and got my son…read morea washer and dryer. The salesman made it effortless. Got an amazing price and they were tested before we left. They have open box units at awesome prices. The salesman was so careful not to scratch our truck bed. Definitely will buy her again and will definitely buy from here again!

Oh well. The lamp repair last a month. Clearly the parts were not replaced. I ordered all new parts…read moreand did it myself. Lesson learned.

Elizabeth is the kindest, Business neighbor I know. Loss of her husband has taken a toll on her,…read more Show grace, and understanding. I needed to repair my Kirby, and her advice was awesome. Kirby to heavy for my home but ideal for my shop. So i purchased what she advised, for my home, Riccar. Worked amazing, My husband asked me to purchase another one for our East Texas home, and one for our Garage apartment. Our housekeeper loves it. I couldn't remember how to change the Bags, and went back and she taught me, with grace, and a smile. As a small business owner, maybe ask her how she is? She needs understanding at a time like this.

Originally went to these guys Dec 2024, they stated my carburetor needed to be changed, less than a…read moreyear later (about seven months) my carburetor went out again. I took it back to them thinking that they would probably cover it or take something off when I got ready to pick it up. It was supposed to be two weeks and ended up being one month - they charge me $165 to change the carburetor again the carburetor was only about 30 bucks. They charge me over $130 in labor and parts. You would think that they would not charge me as much labor being that it hasn't even been a year since the carburetor was changed last time. Don't waste your time. My mistake, dropping it off to them a second time and I will never go back to them again. I had to insist they give me at least a 30 warranty in which they wrote in.

Yelp has this listed as a garden supply shop but it is only equipment sales and repair. Been to a…read morecouple of lawn equipment repair shops and this one seem to be organized and honest with attention to details. As for customer service, they will email and call you to communicate about your transaction. Every repair will come with a well laid out invoice and the parts they changed out. Prices a little higher comparatively but well worth it knowing the job is done properly.

Mina is super knowledgeable, helpful and shares her experience to educate the less experienced like…read moreme Call her first for all your sewing machine, or perhaps sewing in general, inquiries. She is a true gem. Thank you Mina for making my day. We'll be back and recommending you to others.

Professional, accurate service for my two vintage machines. Mina is wonderful, and knowledgeable…read more The turnaround was amazing. My 1961 Singer Rocketeer and 1942 Singer 99 were each completely restored and tuned up. The price as very reasonable and they offered same-day service. I have 20 sewing machines and I will definitely take all of them there!