I called here twice tonight to attempt to place an order for pickup for a friend's bday weekend…read more Someone at a B&B where my friend will be staying this weekend suggested I call Jim's and she would pickup the items for me. Super sweet! Unfortunately, the phone customer service at Jim's STINKS. The first woman who answered sounded half asleep, insisted they don't have anything but alcohol, and then hung up on me when I mentioned the website says they also have some snack and convenience items! When I called back someone else answered, was equally as rude and sleepy and said "We mostly sell alcohol." I said YES, I know, but I'd like to add some snack items. She got defensive and annoyed when I confused her for the first person (they both sounded asleep so easy to assume they're the same person!), and started insisting delivery was gone for the night. I explained that someone would pickup, that I don't need delivery, and asked why is she being rude in addition to the first person hanging up on me? I asked for her name, to which she replied "why do you need my name?" I was transferred to the first girl who said she had a customer come in and so she hung up on me since delivery is gone for the night anyway. Ummmm. You can't put someone on hold?? Really poor customer service. I was planning on dropping some serious coin to ensure my friends bday weekend in MV was made more enjoyable by my large gift basket. "Big mistake. Big. Huge. I have to go shopping now." I certainly hope "Jim" or whoever owns this place takes a look at who he has working in the evening and answering phones. And in case Jim reads this, I called on Wednesday night Oct 13, 2021. I know good staff is hard to come by these days, but come on. If you don't want to work and are too sleepy to answer the phones, quit and go home.

Jim's was amazing for our wedding! From order process to inventory, Jim's was everything we hoped…read morefor and made the entire process as easy as possible. Look no further for your events!

Yea.... Who knew that "gas station" pizza would be a good thing! Located and situated between an…read moreintersection just leaving the town of Edgartown, MA. "Grandma " style - thick crust, fluffy dough and the pizza is so large that two people have at least two meals. Downside: limited available times that they make the pizza. Love love love!!!

A good candidate for a well-kept secret option for tasty prepared fare to enjoy during all three…read moremeals of the day. Worth seeking out past the gas station exterior and initial convenience store offerings when you first come inside. My current entree favorites are pre-made alfredos and curried dinner entrees, generally available most days of the week. Friends have recommended the breakfast sandwiches, but I have yet to try them. Pricing is thankfully more modest than the meals' sit-down equivalents, and depending on your level of hunger, they can easily be enjoyed for a second meal as well.

I want to start this off by saying I liked Mike and thought they had taken great care of myself and…read moreother year round islanders in the past. This most recent experience has led me to believe otherwise and I will absolutely not be taking my car back or recommending ever again. I had gotten new tires/brakes put on the car at different points over the winter. Right before the 4th of July, my engine start shaking and so my boyfriend brought the car in on Tuesday, June 24th. We had had off island plans for the holiday but didn't hear anything from the guys at the garage so we pivoted plans, not a huge deal. 2 weeks went by with one or two texts that said "we'll call with an update" however, no call was received. 3 weeks in, they called and said they couldn't duplicate the problem but found and issue with a wheel bearing- we asked that they not fix the wheel bearing but just see if they could diagnose the engine problem. When nothing was still done about the engine, my boyfriend went on YouTube and sent the mechanics videos on common fixes..... It is now July 31st, we picked up the car and have been charged $800 for..... wheel bearings, spark plugs, labor and parts. Half of which we had asked them not to fix, the other half that should have been an easy enough fix that didn't take a month and a half of absolutely no communication. I will happily pay what is fair but this is so wrong on so many levels I cannot fathom spending another dime here, nor should you. If I could give 0 stars I would.

Car battery died on vacation. It's one of those batteries that is not easily accessible, buried…read morebeneath multiple other parts. I dropped car off without an appointment. They replaced the battery in 20 mins. Everyone there from Mike to the mechanic to the person at the cash register was very friendly. Thank you.

Honest and highly competent people. Prompt service. Knowledgeable staff. Scheduled service with no…read moreproblems.

Just had the worst interaction with the attendant here... We're not from here and didn't realize it…read morewas self service. The attendant with curly hair was extremely rude with how he informed us it was full service. Wont be coming back next time we come