I try to stop at this station whenever I am in the area. I stopped in today to vacuum my car and get a wash. The vacuum only accepts a $1.50 in quarters. Who these days walks around with 6 or 8 quarters in their pocket? I went inside and with $2 and asked for change to use the vacuum and was told rather smugly. we don't open the drawer for cash transfers. I can appreciate having safety procedures in place, however, a senior citizen midday does not appear to be much of a risk to me. Other stations in the area have cash or card options. May I suggest either adding that option or changing your prices to a round number like a dollar or two? Not a very friendly exchange today. read more

Shell Gas Station - Vacuum at the gas station - Gas Stations Near Me - Santa Rosa, California

FRAUD CARD READER WARNING! 8/11/2023 The Car Wash card payment machine likely has a card reader: I used my card on 8/10/23 for a car wash. I did not use my card anywhere else for several days beforehand. I was charged $50 in 5 identical transactions by a vendor I never do business with: DISCORD* GIFT-NITRO HTTPSDISCORD. CA (Of course it's possible this fraud was not caused by this machine, but in my personal experience, the only card fraud that's happened to me was from a gas station card payment console). Otherwise, the car wash was good. But be warned: The "brush" flaps are POWERFUL; they ripped off and destroyed an aftermarket security camera attached to my car. read more

I'm disappointed I currently worked at this gas station for about 7 months . I worked hard and promoted all sales and sold carwashes everyday or should I say every night . At times I worked 6 days a week . And LOVED MY JOB . my customers loved me and reminded me often how pleasant it was to have such great customer service . Always complimented on my great customer service skills . Unfortunately I was let go aweek ago . If any of my customers see this I want all of you to know it was a pleasure to assist you and I already miss all of you . After I was let go the DM Laura put all of my stuff by the dumpster and it was stolen it's to bad because I worked hard and I made the company money . Shame on you Laura for allowing my stuff to be taken . read more

Don't bother if they make a mistake, and give over $50 worth of gas on another pump to somebody else that you didn't pump into your OWN vehicle they wont honor the customer ; especially not the manager nor the district leader per the manger he spoke to. Save your TIME, and MONEY an go to a chevron, or valero. I've never dealt with such bad customer service at a gas station , and the fact they left someone unproperly trained to handle a gas station alone tells you everything. She was literally struggling with the computer the whole time I was in there, and especially when I went back in there after the fact I realized my money was put on another pump. Make sure your employees are trained/prepared to handle any situation before you just leave them like that. I'm out $57, and lesson learned SHELL is greedy an careless of their employees! read more

Super friendly employee named Tera. Very helpful, and explained the rewards program thoroughly! Always pleasant, and cares about her customers!!! The world needs more employees like Tera!! read more

Hubby and I stopped here at night to get gas. Right off the 101 and next to our motel, the location was very convenient. Pumps worked great and we were in and out quickly. I didn't need anything from the mini-mart but they do have one. Can't speak on the prices as we didn't shop around. read more

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Apple Pay installed - YEAH! But NOT working BOO!! Station/store Mgr., Laura, very helpful, gave me corporate phone number, and cashier, Luiz, - good English and also very helpful. Station located at 3423 Cleveland Ave., SANTA ROSA CA corner of Industrial. Shell shooting itself in the foot here with Apple Pay INOP; Apple Pay is the biggest advance in efficiency in self-service gas stations that i can remember. Could be a 5 star station when they get Apple Pay working. read more

Worst service ever. When we got here to purchase a car wash, there was nobody to be seen. Not even in the kiosk. We honked repeatedly until a guy that looked homeless and stoned came out of the office. He got angry that we bothered him. As soon as we paid for the wash, he disappeared again. There were people Waiting to buy things and pay for gas. The CA wash wasn't taking the code so we honked really loudly again and he came out of the back office behind the car wash again and got angry with us. After he pressed a button he disappeared again. The other people waiting just left. TERRIBLE SERVICE read more

The employee Jennifer was very rude to me..I have seen her be rude to other customers in the past too...i can not believe she actually told me she was going to call the police on me for "stealing" from the store for requesting the 20 cents discount for getting a car wash..which I paid for....The hoses are so short..I had to move my car around in order to pump my gas,...If I would of known I wouldn't get my discount in the first place ..I would of gotten gas some where else..They need to put it writing..The discount is invalid if the customer can't park close enough to their short hoses and are unable to get gas, the first time because THEIR hoses are so short...It's against company policy for the employee to give the 20 cent discount to a customer,which the customer paid for...This is in fact stealing from the customers...They need to get longer hoses,and change their policies.... I refuse to go back to this gas station...I went to another gas station across the street 76 gas station) and was treated with respect...Also the car wash is so much better at the 76 gas station,than it is here ...I even complimented the employees at the 76 gas station unlike this gas station here..I paid a little bit more for the car wash, but it was worth it..I was treated better over at the 76 gas station, and my car came out looking great...gee, I wonder why they are getting a ton of one stars. She is horrible on how she treats her customers..She needs to be retrained on how to treat customers...by the way..Jennifer says the company wouldn't care about her rude and nasty behavior towards customers ,she said they would agree with her...Shell oil prides itself in great customer service..something SHE needs to be TRAINED on!!! read more

Had to be the worst customer service I have ever received. Went in on August 26 at 5:45 pm and filled up and put a car wash in at pump. There weren't any receipts coming out and when I went to the kiosk, there was no one there and a sign saying closed. So without a receipt, there's no car wash code. Basically, I paid 10 dollars extra and didn't get my car washed. So I figured the next time I come in, I'll let them know and get my wash. Few days later, went in and girl says she can't do that. Have to call owner, Esme. Called Esme many times, for 3 weeks and no response. Finally get her and she says she needs exact time, date and last 4 digits of my card. Give her and wait another week. No response. Called again and finally get her and she gives me the same run around about exact time. I told her 5:45. She says I need exact time. I mean REALLY! I didn't get a receipt to give me the EXACT time but it was around 5:45 on pump 5 and she has my CC info. I finally just gave up but what an ASS. They stole my ten bucks ( not the end of the world but the principle). They lost our business of filling 3 tanks a week and car washes and I'm pumping across the street at the 76 as I write this and the car wash is much better there anyway. Shame on them and Esme should be fired and if she's the owner, shouldn't be in the service industry! read more

Went through the car wash on August 2. Got to work and noticed blue spots on my car. Went back to the gas station. Manager - Victor Vega - was incredibly rude and dismissive. I drove through again. This time my entire car came out covered in blue goo. I drove up to the office and started taking pictures. He came out very angry and told me I could have my money back. I told him that I also wanted them to pay for me having to take my car somewhere else to have their equipment malfunction mess fixed. He vehemently said not a chance. I got the phone number of corporate - Vintners Distributors - to register a complaint. Nobody ever called back. I submitted an e-mail from their website. Nobody ever responded. I suggested when I had my problem that Victor close the car wash until it could get fixed. I witnessed three more cars go through, all coming out blue. read more