The car wash stopped working after lathering my car up with soap. I waited for a few minutes, then drove out. The attendant didn't seem to care, said I need to come back the next day to speak with the manager to get a refund (he claimed he couldn't provide one, nor generate a new code for a cash wash) and offered me a rag so I could wipe down my car. Unacceptable customer service. read more

Horrible staff works there , never help with any issue occured at car wash. Today I was just into car wash and started to working after bubbling car wash stopped and I waited for a while , it might be start again somehow , it didn't work , I went to ask for help from staff who works there but she didn't help me , she even make a joke about and accused me unacceptably . It has been happening issues with car wash several times. read more

There's a pretty amazing taco truck that parks on this gas station lot. And unfortunately, the taco truck wasn't answering their phone on this particular day (probably because they were busy) and I had ordered DoorDash and I wanted to be sure they were still open. So I called the gas station, hoping they would help me out --all they had to do is turn their head and say "yes the truck is still here". And the girl wouldn't even do that. She said "you can call them" and I asked " can you help me by at least tell me if they're still parked there?" She said "you can call them" I will always go to that taco truck, but I will never put gas at that gas station. The employees are not helpful, rude and overall unkind. I was simply asking if they would tell me if they're still parked there. That's it!! And they wouldn't even do that. I can't imagine the type of help they offer if I actually go to the gas station pump and have an issue. Horrible customer service. read more

This is or local Shell Gas station and we fill 90% of our gas here. In the past, there were some issues with the pumps not auto-filling and you had to hold down the lever. For 20 gallons, this would start to hurt your hands. Thankfully they have fixed this issue. I get my car washed here also and have never had an issue. If you sign up for a car wash, you get 20 cents off per gallon. This is also a great place to buy lottery tickets or a soda for the road. My family is pretty happy with this Shell. read more

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DON'T DO IT! DO NOT GO THROUGH THE CAR WASH. I legit thought I had the worst luck, because the washer stopped moving after my car was getting soaped. I sat there and waited, because what if I get out and the machine starts working again? Hell no. But of course, behind me, is this guy with a raised truck so I'm scared he's going to be upset I'm taking forever but I'm thinking that he sees my car covered in soap so he knows it's not me. Went through it twice, because the manager gave me another voucher and kept telling me I was moving my car but my car was in park AND the emergency brake was pulled. It happened again. I just wanted all the bird poop off my car. Was it too much to ask? It broke on me again and I drove home in shame with my car covered in soap. this photo is me waiting 6 minutes for the soap to fall off before doing the drive of shame. read more

Shell Gasoline - Broken - Car Wash Near Me - San Mateo, California

Went to fill some air for the tires one day. Inserted money and thing doesn't start. Went to counter to investigate. As they used to be able to turn it on from inside for you. Employee said broken. I nicely mentioned that there are no signs anywhere saying its broken, and requested to have my money back. The nice lady quickly went to ask the manager type guy, and the poor guy was in shame with poor attitude, wouldn't look at me, would not do it. Asked again and same answer. Told me to contact the air pump company. I said you guys really should put an "out of order" sign on that thing then, even if its not from Shell. Obviously not the first time this happened, I would imagine they get several customer a day. So I am not sure what all the spectacular acting is for. I will eat the lost of low cost and lost of time. No biggie. 1 star for the poor costumer service and refusal to reimburse. For the air and vacuum machine here, use at your own risk! Getting gas here's never been a problem, so they get a 2 star at least. read more

Worst experience! I was there November 21st to get gas and a car wash. As I pulled up to the car wash after I entered my code, the car wash broke. I went inside to the cashier, his name is Glen and he told me his computer system was down so the car wash will no longer work. I asked him if I can get another code and I'll come back later for the car wash. Well, since the system is broken he couldn't give me a code so he wrote down on a piece of paper that they owe me a car wash. Cool! When I went back to get a car wash Nov. 30th the cashier would not give me a code. Then I went to speak to the manager and she was very rude and said you need a receipt. Well, I told her I threw it way after I entered the code and that's why Glen wrote on a piece of paper that they owe me a car wash. The manager said no you need a receipt! I even showed her my bank statement that I was at Shell Nov. 21st and she still refused to give me a code for the car wash! I've been getting gas here for 15 years and I will no longer get gas and my car wash there! read more

This shell is conveniently located off of the Hillsdale offramp of the 101. The pumps are rather decrepit as it did take a few tries before the pump would "lock" and continuously fill my tank. To my surprise, when the pump "clicked," my tank wasn't even really full. It still had a good 2-3 gallons left at the top! Receipts were not available at the pump either...receipts were only available inside with the clerk. Luckily squeegees were in good working order and paper towels were available. Remember to use the Fuel Rewards Card for a 3 cent discount per gallon! read more

Shell Gasoline - Fuel Pump - Car Wash Near Me - San Mateo, California

I HATE this Shell station. Sure, it might have decent prices for a Shell but what good is that when every time you pull in, HALF THE PUMPS DON'T WORK and cars are all over the place in a chaotic mess, waiting for fuel?! You pull up to a pump that a car has just left, get your card, get out... and the pump is broke. Sometimes it'll have a sign, sometimes it just won't work. Then you have to somehow maneuver out of the mess, and get in the back of another line, even though you've probably already been there 5 hours waiting. No thanks. As if that isn't bad enough, a few weeks ago, I stopped by just after midnight to get a car wash and their 7$ automatic wash left SOAP ALL OVER MY CAR!!! (I don't normally wash my car in the a.m. but a bird had decorated it earlier in the evening.) I was so mad. There was nothing I could do though cause there was nobody who answered when I banged on the door and there was no water hose around for miles that I knew of. Now, I'm going to have to get a high detail job on my car to get the dried scum off. I've already tried one of the quick hand services but it didn't work. :( *I posted pics of the gross soap on my car* I will not stop there again unless it's an emergency. Won't see ya there! read more

Shell Gasoline - The soap the carwash left on my car. - Car Wash Near Me - San Mateo, California

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Car Wash : bad experience. After the wash it has till the mid mark. When I reported to casher, he argued this is clean and mentioned I have should have bought the highest package. The casher and his assistant was rude. This is not a customer friendly station. All I have asked was to clean the car another time. The station is not sensible to customers. Incident happened at 1pm 03/21/2018 read more

Shell Gasoline - Car Wash Near Me - San Mateo, California

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Would give zero if I could. The car wash doesn't use any soap now and when I asked the woman at the front she said that's how the service is provided, despite getting 20+ washes before. She told me to purchase a more expensive wash to get soap. Don't waste your money read more

Waited 30 mins for my turn for the carwash only for it not to turn on and head to the cashier again just for the guy to say With tons of attitude follow the instructions. There weren't any clearly posted or written on the receipt. Do better.... read more

Picture this scene: it's a Friday morning and I decide to get gas on my way to work as the gas light has been on for a while... I pull into this Shell which is surprisingly busy and up to a pump that has a small orange cone sitting near it. I've seen these pumps marked with make-shift "Out of Order" signs before but there is no sign to be seen. So, I figure that the cone is probably random or indicating a wet spot on the ground. I start pumping my gas. A nice older lady pulls up behind me and gets out of her car to ask me directions to a nearby location. I start to give her directions while I pump my gas. Then, all of a sudden, someone starts yelling at me from across the gas station lot, "Hey lady, what are you doing pumping gas there?! Did you not see the cone?! That pump isn't working!!" Me: (politely) "Oh, sorry, it looks like it's working. Is it not?" Him: "What were you thinking?!" Me: "Would you like me to stop pumping?" Him: (angrily) "Noooooo, it's fine." Ugh! Not a great way to start my morning and, if you ask me, pretty rude of him for no good reason. I was just trying to give directions and pump my gas. Other times, I've waited up to 5 minutes for slow people to pump their gas and move from the pumps. This gas station can be convenient but people need to learn to be friendly! ;) read more

Since gas prices are so low now it doesnt hurt when you need gas near the freeway where they usually gouge you. It's a pain to get in and out here as this intersection is always busy and backed up during normal hours. But again, low prices and convenience make for something sometimes read more

Shell Gasoline - Car Wash Near Me - San Mateo, California

Decent Prices! Currently (5/18/07) Premium is at $3.68 a gallon. I drive past this station at least once a day. It seems to have the lowest prices of any of the four other Shell branded gasoline stations that are less than 5 miles from Foster City. I was shocked to see the Shell station at 1990 El Camino (see: ) selling their premium gas at over $4.00 a gallon! Yikes ! ! ! Driving this summer is going to be ridiculously expensive! It's a 3 star station but it gets one more for a number of reasons: + Lowest prices of ANY Shell in San Mateo (of which there are 5 !) ... + Decent car wash ($1.00 off the car wash for any fill up) + Better convenience store selections than Chevron in FC (see: http://www.yelp.com/biz/UNdZ1fDLSP8knT8U4_5KFg ) + It's my "home" station An example of a 5 STAR Station is Freshpond (en route to South Lake Tahoe) just outside of Placerville. (see: http://www.yelp.com/biz/32PrM4WMVGuTQtflZUu34w?hrid=QOkM-1F1QzhYTL8LMWI3qA ) read more

Shell Gasoline - Not the San Mateo sHell... - Car Wash Near Me - San Mateo, California

This place is wildly awful: it took us half an hour to get gas and a mediocre car wash. Not only do none of the card readers work at the pumps, but the pumps don't work either. So, I had to pay inside and move to a second pump after the first one wouldn't pump gas. Finally, even though the sign said "new car wash", the car wash was clearly old and didn't work very well. Definitely not worth the time. read more

WARNING the car wash left my car covered in soap. I went through the normal car wash and the sides of my car were still totally soapy afterwards. Not just a little bit: huge streaks of soap on the windows and front to back on both sides. I had to go get the clerk to give me water and wash my car off afterwards. I'm not picky about stuff like this. I normally wouldn't notice a little soap on the doors, but my windows were visibly soapy so I checked. If I hadn't, I'd probably have left my car covered in soap and had it's finish damaged. BTW, I don't have a weird or specialty car. It's a Honda Accord. I'm disappointed because it's a convenient location, but I'm going to go get it rewashed somewhere else tomorrow. That's just sad. read more

Update - They just left a message that they will send photos of the sign at the carwash that says that they are "not responsible for damage occurring in car wash". My suggestion? Be responsible and AVOID this INDEPENDENTLY OWNED Shell Station. It looks like my original review disappeared when I posted this. the Car Wash left two large 3" scratches on the hood of my car. read more

Just tried to fill up here and found 4 of the pumps credit card scanners broken open. Looks like they were hit with skimmers. Beware of using your credit cards at the pumps. See photo read more

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Unfortunately I have nothing positive to say about this gas station. Everything sucks from the now new pumps that I went to two and couldn't get gas because they wouldn't go past taking your card, to the car wash, to the tire air. Complete cluster &@$! I live nearby so I sometimes went there for convenience. I stopped getting a car wash there because it's just as expensive (keeps going up) as going to a lot of other better places and your car never gets dry all the way. And you can see that the soap sometimes is dispersed unevenly because of the colors. Anyhow, once a woman with a bike rack on the back of her car went ahead of me after waiting in a long line and that broke the car wash because the arm that swivels around got caught in her bumper bike rack and must've read as an error because it didn't work after that so no car wash. Plus they have directions now that if you have a code do not put it in until the car in front of you is done or it doesn't work. And now they put in new pumps not long ago and I went to two of them and couldn't get gas because they would do nothing past trying to take your card. So when I parked and went into the station I said to the girl I couldn't get gas and she asked something like "did you go to pump number nine?" I said I don't know what pump it was I tried two different ones and she said "pump nine works". Whatever I was done with that. So then I went to put air in my tire and it wouldn't take any form of payment because if you don't get gas they can make you pay for air. Couldn't get that to take any kind of payment -credit card or coins. So I went back in and she said she would turn the air on for me. It made a little bit a noise but no air came out so if anything my tires were more flat than when I came in. Not going back there again I will go to the 76 at Fashion Island and Norfolk or the one on Delaware across from Arco. Not worth the aggravation!! read more

I had terrible experience with this gas station twice. The first one was vacuum that had cracked hose and didn't vacuum my car at all. The cashier was very rude and didn't give my money back. The second one is the car wash that stopped in the middle. The cashier woman told me to get out and gave me another code but said I need to go the line again. I waited in line for 40 minutes before but asked to line up again even though their washing machine is broken. When I asked if she can ask from the cars in the line to get me in since it is her job to manage, she was mad at me and yelled at me and refused to ask. read more

It's right by our apartment, has decent gas prices ($3.11 on 04/23/10), and doesn't charge a transaction fee. They must've dealt with their whole non-working-pump issue, cus we've never had that problem once in the 20+ times we've been there. We've stopped at the convenience store in the wee hours twice to pick up drinks or snackery on our way to/from SoCal, and they have a rather limited selection.. One night, the attendant was asleep when we went and it took quite a bit of knocking/noise-making to wake him. It's a good thing they keep the front door locked. read more

Good location = Higher Prices. But still, good location.

They have a lot of pumps so I rarely have to wait. Also, their prices aren't bad compared to the chevron a couple miles away. I also like that they have three different exits/entrances so I rarely get "locked in." They also have a drive through car wash that I've never used but have seen many cars go through. read more

Why do you fool me so? Whenever I get excited that I can get in to a pump without a wait, there is a nice red "out of order" hood over the nozzle... Last night after some maneuvering around the gas station in to every open spot, I was 0/4. You would think I might learn, or at least just be patient and get in line, but no, you always make me hopeful that I can just pull right up to a pump, and I fall for it every time. Then, I always end up at the AM/PM down the street and curse the fact that they don't have a pay at the pump, and there is always someone at the communal pay box that has no idea what he/she is doing... read more

I feel bad because the gas station attendant was very nice. I got a car wash here and was left with tons of soap on my car and many parts undried because the machine shut off. So I went to the attendant to ask what's up and she gave me another code. Same thing happened, so I said screw it and gave up with a wet and soapy car. I should've read the reviews first before I got a wash here. read more

As another review mentioned, their car wash left soap all over my car. When I complained to the cashier, she gave me a blank look and explained that, "The deluxe car wash can leave soap on my car." After I pressed a bit to see if there was anything she could do for me, she offered a regular (non-deluxe) car wash. My car came out soapy AGAIN, so she was just giving me a BS answer earlier. I don't expect much from automated gas station car washes... but WORST AUTOMATED CAR WASH, EVER. read more

I went to this Shell because of T-Mobile Tuesday rewards of $0.10 per gallon. Yesterday, the price was $3.19, today it was raised $0.25 per gallon. What a rip off. Arco yesterday and today was the same $3.29. Never again. Reminds me of all the so-called sales by vendors that raised their prices to make up for the discount and more. read more

Nonexistent service. Had an issue with code for the car wash (still unresolved) and wanted to talk with the attendant. On Sunday at 6 pm office was locked, no sign when attendant would return. Waited for 10 minutes and left to not waste more of my time. Will only come back one more time to get issue with car wash code resolved and then no more! read more

The machines never detect the cards! I tried multiple times with different cards, and no luck!

Shell Gasoline is the preferred beverage of choice for my thirsty car. I dig the commercials w/ the gunk build up, but Shell reigns supreme down in the South so naturally I'm more inclined to pump there. Sucks to see how much gas prices are rising...3.94 regular unleaded! I really like the fact that it's on the corner from Marina plaza. so I can just pop in Marina and shop and then top off on my way home. Bonus points for always seeing the staff picking up trash, the station is clean, well-lit, layout is smart and simple. Haven't done the carwash yet though...hey, I can catch the weather news while I pump! That's so cool (unfortunately I am very easily amused). read more

After waiting for 3 cars to go through, I finally got to the front to pay and the machine declined 3 separate cards... just waited all that time with a kid in the car for NOTHING!!! Rude. read more

The manager Ginny is rude with full of attitude. The car wash breaks down 2 out of my 3 washes and she refused to refund and claimed it's that my fault due to lack of operation knowledge. Bad equipment + bad service + bad employee read more

went for the carwash (couldn't see after 4pm thanks to window dirt) on a tuesday night & the line was 5 cars long & at least one car left i would've as well if i could legally drive/see the road INSANELY LONG CAR WASH LINE happy my car is clean, but wish i didn't have to extend my day due to a carwash read more

Shell Gasoline - Ultimate car wash - Car Wash Near Me - San Mateo, California

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Jose is a very impolite person. When their car wash broke down, he blamed me for driving into the car wash as a customer and told me I need to go out and wait in line again for another 20mins. He refused to give me a refund when I kindly asked and showed me his name tag. Very nice experience here. Stay away. read more

Crapy car wash. I waited 40 min in line and when I came out of the car wash I still had soap all over my car.

Gerardo the cashier is wonderful!! Always has a kind word and a smile; I see him early in the AM; late at night and even midday! I now make the mini market my go to place for the great coffee and wonderful service!!! THANK you for being so polite despite being treated rudely by customers; which I witness far too often; He keeps his composure in all situations. read more

terrible service they charged twice for car wash and refused to do refund because they can not find receipt in their system anymore, just after 30mins receipts are gone? Such a liar. the car wash was terrible too, waited 30mins for just two cars in front, after such long wait we got unclean/wet car, will never visit this one again. Their employee Carlos threats to call police saying I am harassing him while I was just asking for refund, also refused to call his manager because 'she is on leave cannot call her private number', truly unbelievable. This place is just a scam. read more

I have currently been sitting in my car waiting at the car wash for 35 minutes. There were 5 cars ahead of me. It will have taken 45 minutes by the time I'm done. I want to ram the car in front of me just to get out of line. So awful. read more

This is my favorite Shell just because they - out of all of the other Shells in San Mateo - have the best prices. I live/work right down the street from a Shell but that one is a lot more than this Shell. Plus - I like the location of this Shell because it's right off 101 so when I'm on my way to (or back from) The City or San Jose I stop here and fill up. read more