You'd think that after spending $40 on gas, using the microwave in the convenience store at the same gas station wouldn't be an issue. I saw the "No Outside Food Allowed" sign taped to the microwave and respected the policy, turning back to find another place to heat my dinner. But the way the attendant handled it was unnecessary. Rather than addressing me politely, he barked at me as if I hadn't read the sign or was about to ignore it and do it anyway. To make the visit even more unwelcoming, there was no greeting when I walked in, despite making eye contact. I understand that retail can get busy, but there were no other customers in the store to justify that excuse. The first thing I noticed was his annoyed expression and crossed arms, like he didn't want to be there. A simple, "Hello, sir. I apologize, but we don't allow outside food in the microwave," would have been more than enough. Any reasonable person wouldn't waste time arguing over a policy like that. I had planned to grab some snacks and drinks for the road while my food heated up (if I had been able to use the microwave), but that interaction instantly changed my mind. If a business can't provide basic customer service, I see no reason to spend extra money there. On top of that, the store was poorly maintained. It had been raining all day in San Diego, and the floors were slick with tracked-in dirt. A single wet floor sign wasn't enough to make the space feel safe. Even as I left, there was no "goodbye" or "stay safe," which would have at least shown basic courtesy given the weather. I'm giving two stars because I believe businesses can improve when they take feedback seriously. But unless I'm in an emergency and can't make it to another gas station, I won't be returning to this location. This wasn't about the microwave, it was about poor customer service and an unwelcoming atmosphere. We all have bad days, but that's no excuse to take it out on customers. If another customer had been less patient than I was, this could have escalated into a bigger issue. read more

Easy access from the main road and decent prices, better than the other nearby gas station here. It's also pretty well maintained and looks nice. I stop by here when I'm in Mira Mesa and need gas. read more

I just stopped by to use the bathroom and get snacks and Abel and Robert were so kind and helpful. I was so impressed with the bathroom. Not only was it very clean it smelled so good! My husband said the same thing about the men's bathroom. The entire store looks clean and organized as well. read more

Shell - Front of the store - Gas Stations Near Me - San Diego, California

This place is great and worked perfectly for my San Diego visit. Used the minimart to get some essentials,the used gas station Nand on last day used the car wash too. read more

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I have come to this station a few times when having to do business in the area and I have never had a good experience. The attendant seemed bothered that I came into pay instead of outside and over all had no customer service. read more

I can't believe I'm leaving a review of a gas station. HOW IS IT POSSIBLE THAT EVERY TIME I COME HERE THE STORE ATTENDANT IS IN THE BATHROOM FOR A HALF HOUR MINIMUM? This place has literally lost my business times and I'm officially done. Your store attendants have zero regard for the customers. Ridiculous. read more

Worst car wash. Waste of your money Also they don't provide free vaccum at Mira mesa read more

Im just writing this Because I went to this gas Station at 10am while I was on break and they were closed.. The Lady told me that they would be open again in 1hour because they were updating their pay system. I came back at 2 hours later and they were still closed! Ughhh!! read more

No prices on any of the items inside the convenience store. How do I know what I will pay.. seemed sus.

A store with no price tags is already strange, and the cashiers act weird too. The organization definitely needs improvement.

Terrible gas station with non functional pumps. I kept getting INSERT CARD OR START FUELING. So which one is it? Can I fuel without inserting my card or do I need to insert my card?????! So I insert my card and the machine can't even register there's a card in the slot. I go to a different machine and SAME ISSUE. Not only that but the gas prices are cheaper in the sign than in the pumps. Advertised 20c cheaper, then price at the pump is the real price. BAD MACHINES AND FALSE PRICES DONT COME read more

I believe his name is Matt. Night shift cashier who is very rude and lacks customer service skills. Last night was the 2nd night in a week this guy has given me a hard time. I put my phone number in to get my .13 off per gallon and he didn't apply the discount. Mind you gas is expensive. He charged me the entire 3.59 per gallon. No discount. Fast forward to Sunday night and I usually get 2 bud lights 2 for $4. Tonight my total was almost an entire dollar more and I asked him if the prices changed because I could have made a different selection. He stood there and ignored me. I grabbed my 2 cans of beer after I paid and he didn't give me a bag and he embarrassed me in front of the other employees. I'm not going to patronize this shell anymore and I am going to make sure I tell several people not to as well!!!!! read more

You're night worker is very rude and non professional. Trying to enforce a mandate that isn't even a law and refusing my service for not wearing a "mask" even if I'm exempt. Last time I checked, we were in America, not a 3rd world communist country. Also, name calling me calling me fat Albert, what professionalism is this? Guess these are your new standards to work at Shell gas station. read more

I've been here a few times and I honestly don't know exactly why. A while back (a few years ago) they were actually fairly cheap for gas. This was when I was an intern and I was comparing it to gas prices to that near UCSD. Well, I would come here because they had cheap gas prices and now I come here because it's close and convenient to work. Why not? You figure driving out of your way could cost more than the $0.10 / gal you might or might not save. So to the effect of gas prices, they're alright. I also came here when my car was running low on oil. The engine light popped on saying "Give me more oil!" and I pulled over here. It was nice because I bought two quarts and the attendant handed me a paper funnel! I didn't think they had such things but he just gave it to me anyways. That nice gesture made me a repeat customer for a few times. Now that I moved closer to the tech center Costco, I will stick to their gas if i have the time. But Viper Shell, You're a-ok with me! TL:DR - Decent gas prices and had a good experience once. read more

This is my go-to gas station by work in the Sorrento Valley area! It's kinda perfect because it's right next to Soapy Joe's where I get my car washed regularly. I love this gas station because there are so many pumps and it's rarely ever TOO crowded. The station is well kept and always clean. I never have trouble with the pumps and the attendants are always so nice! The prices for gas are always decent, especially considering the area! Great gas station all around! Highly recommended! read more

Shell - Glug glug! - Gas Stations Near Me - San Diego, California

I usually go to Chevron which is located about a block east of this gas station. We opted to come here since Chevron (at the corner of Camino Santa Fe and Mira Mesa Blvd) was oddly closed around 9pm at night. We trekked back over to Shell and even though it was still expensive, I do appreciate the brightness of the gas station and how spacious the lanes are when getting gas. The mini mart is a bit bigger than Chevron with better selection of products. There is even a Mexican restaurant onsite! Although not open 24-7, unfortunately. read more

I bought gas and i bought lottery ticket. I wanted just check my old lottery ticket. But she was so rude. Threw her ticket out somewhere. 7/13/2018 / 9:20-9:30 am around. She name is Anna! read more

I actually only gas up at Shell. My car needed some gas and I happen to see this right next to Nanay's BBQ. This gas station was pretty huge and had lots of space to pull up. Right across is the little mini mart with snacks and whatever you need to get on your road trip. You can either pay your gas inside or if you are paying by credit card, the pump has a system where you can swipe your credit card. After you get approved, the prompt will tell you to pick your gasoline. You can print out your receipt from the machine. I definitely will gas up here if I need gas for my baby. She's still strong and running. Just have to make sure she gets her oil change, gas, etc. She only gets the best. read more

Lines are usually pretty short, the gas prices are always decent for the area. The staff is hit or miss, some grouches, some great people. They don't carry bottled Barq's root beer anymore, which was the main reason I came/come here. Piece of advice for those craving a snack (both edible and in drink form) check the dates. I cannot tell you how many times I have bought a soda or a candy bar to get back to work and find it had expired. Usually not a HUGE deal, I still eat or drink it, but sometimes you get that crusty candy bar that doesn't even look like chocolate anymore. read more

I don't mind the car wash and gas station because that's what this place is supposed to do: provide gas for your vehicle and the convenience of an automated car wash. But the little mini-mart is sorry. Let's squeeze some retail activity for some extra cash! Oh yah! read more

**SERVICE** I mean come on really? Can you really expect much from a cashier at a gas station? Guess not...they take your money and ring your out, ask you what pump and then you leave right? Well same be the case at this here gas station. **GAS** All the pumps worked this time, it always seem 2/10 times I pull up there is always a pump out of order and it almost always the one I stop at lol Gas is competitively priced for being on a main stip with not other gas station for a block or two lol **EXTRAS** They also have a Mex food place right next door, and I literally mean right next door........they also have car wash so its pretty cool little place. Everyone at the car wash it friendly....maybe the gas station should take note of the friendly-ness or hire some smoking hot babes!! read more

This gas station always has gas when I need it and is located fairly close to my work. It's usually sunny outside when I visit this gas station so I am going to credit this Shell station with always having nice weather. The last time I visited I even remembered to pick up some oil in the Shell Mart. I never remember when I visit other gas stations, which leads me to believe this "Viper Way Shell" has some sort of magical reminder powers! The woman working in the mini mart didn't know enough about oil to answer my "what is the difference between this oil and that oil" question but that's ok. I'll be back....next time I am at work with almost 0 gas. read more

I've been coming to this Shell ever since I could drive. Easy location in the middle of Mira Mesa. I have only needed to wait for a pump once. Very close to Target and other places to eat. My only gripe is when they shut off all the pumps to do maintenance. I must be lucky because I've had to drive someplace else to get gas mupltile times because of maintenance. read more

Shell gas stations have always been my go-to over the years for a "brand name" gasoline product in my vehicles. I prefer to go to the ones with the food-mart for other snacks or drinks on the go when I am not near an AM PM. Service at this one was decent as are most Shell gas stations. Not much else to say about this location. read more

Top notch quality gas for your car. Definitely my top gas stations picks to get gas for my BMW. But darn you gas prices... always draining out my wallet! And attendants.... Why are you always so grumpy? Your job is not that hard.. read more

Right off the bat -- this gas station is cheating their customers. I recently went to this gas station to refuel my bike on my way to home. I always go for full tank of gas. At the pump, I tried to swipe the card, and the pump display told me to go see the cashier. And I was not the only person who was heading into the cashier's den. That is some strategy to make the customer walk in to the shop mart, at least a few would buy something apart from gas as well. Calculating and from past experience, the full tank of gas has never cost me more than $14 with current gas prices, so, I requested for $15 authorization on my card. Back at the pump, I started dispensing and the meter hit 3.4 gallons and shut off due to the authorization amount limit reached. Fine! I thought my bike was little more hungry than usual. I pulled the nozzle out and looked in the gas tank. The gas level generally touching the filler tube's neck was way below, about 3 to 4 inch below clearly indicating the pump dispensed less quantity than it showed. Hmm.. what should I do now... They may have made a couple of bucks off me -- not a big deal. Should I suck it up or come here and whine to let others know that this gas station is making a sucker out of its customers. Ah! well, they at least made me sign up and create an account on yelp. read more

Deceptive. Prominently announcing gas discount from the road with a car wash when the car wash was closed due to COVID-19

I need to file a customer claim of losing the change of $26 bucks in this shell gas station on camino Santa Fe. One of the cashier takes my change and refuse to admit. I used $40 dollar cash to add gas in this station on Friday. But it only fill me $13.xx bucks gas, 4gallon and the pump stops. But the tank is half empty. I did not realized that when I left. When realized it. I came back on other day to ask for the change. The cashier was not the same one, she asked me to come back at another time to ask the original cashier for the change and it shows in the system that I should have the $26.xx change. I went there 2 times, not see the original Cashier, and was asked to leave the original receipt to the store. Just now, I was able to call the original cashier. He refused to admit there is charge left and told me I have added all the $40 gas which is not true!! I hope shell manage see this post can contact me. I know the name of the original cashier and this issue need to be solved! read more

Yelp app has it wrong on it's map. I got gas here one time and they gave me an extra 28 dollars worth of gas on a mix up by the cashier. Maybe i should give them an extra star for that... umm naw its still a gas station. read more

Convenient location. Great carwash/oil change combo.

Beware of this Shell Station and their scam on "Buy gas and buy Soapy Joe's Carwash and get 0.20 Cents off per gallon of gas". My partner just told me that their computer malfunctioned and did not give him his 0.20 cents off per gallon and also did not give him the car wash that he purchased. He then talked with the so called "store manager" who refused to re-ring the sale for him and would only sell him the full priced car wash. I will boycott this place. They are scamming people. read more

I work few blocks away and this gas station is on my way home. Usually I just pay by credit card at pump. Do not ever go inside! Men who works there is maddest and meanest person I ever met. Hollywood characters need to learn from this guy. Once I had problem with credit card reader - I asked man to scan it, it worked - that guy yelled at me that I had bad card. Another time button for car wash did not worked, I asked him to use my gas receipt for car wash discount. He rejected. Overall I'm fine with mean people in public places, they just contribute to already stressful life. But if you had bad day at office, save yourself from trouble - do not pay inside. read more

convenient location off of mira mesa blvd. attendant in the morning is grumpy, the ones that work late afternoon and evening are nice. There's also a mini mexican joint next door (no..not a dooby...i mean a eating joint...restaurant) if your waiting on your car wash or oil change. read more

I've always liked this Shell gas station it was conveniently located and has a drive thru car wash. It's always clean and well maintained. However with the surge in gas prices I've had to find cheaper gas stations. If price wasn't an issue then I'd defiantly come here to fill up. The car wash is nice, it's not as good as a hand wash but it does the trick. read more

$4.25 per gallon this week for regular. Got damn! It forces a decion upon all the pot heads choose whether to buy gas or buy grams. Society's sneaky way in turning people into criminals. SMH. The lower the gas price, the lower the crime rate. Simple as that. Haha. read more

Okay so this is a really good gas station but they are always overpriced. Even with cAr wash and discounts, they still come up high. I think it's really a good place to go for you car to be washed and get gas but I don't understand why it's so overpriced. I go there anyway but I won't fill up a full tank ever if I don't have a discount! read more

Bathrooms are clean but they need a major remodel. Staff is always welcoming.

Linda is super rude! Every morning! She always has such a bad attitude. It's not hard to have a good attitude. Anna the employee before her was better. read more

2nd closest gasstation to the 805 freeway on Mira Mesa Blvd. I believe the prices are cheaper than the the 1st one (which is not as well known as Shell). I experience a wait time of 1-2 cars at this station around 6:45pm ish when the Fed EX drivers are returning and filling up their trucks. The inside is clean as well as the pump stations. read more

The Shell station store does not have prices on most of the items and it's very frustrating and deceitful and my husband and I go in there at least 3 to 4 times a week and we're thinking of not going back until you put prices on every thing! read more