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    Shell Service Station

    2.0 (52 reviews)
    Open Open 24 hours

    Services - Shell Service Station

    Car wash

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    Reviews With Photos - Shell Service Station

    Car wash instructions
    Amy T.

    This review is for the gas station and car wash. General overview: 2 fueling stations were down at the time I was there around 3pm on a Monday. 5-6 cars waiting for a car wash. Once I jumped in line for the car wash, it took about 20 minutes before it was my turn, by that point, 6 more cars lined up behind me. The instructions are posted to the right of the entrance of the wash. I had pre-picked the $8 option (2nd to the last of the simplest option), the machine lets you punch in the authorization code on your receipt ahead of time even when the car ahead of you is still mid-wash. Follow the lights once you're inside and turn off your engine on red, but I see some cars choose to keep their engine running. Overall a so-so experience.

    Car wash pricing
    Amy -.

    Review for air and car wash. I went to pump air into my tires and was quite disappointed. By law, you're supposed to provide free air and water for fuel but not only did you have to pay ($1.5 for 3 minutes) but the card machine for it didn't even work! Just so you know, Chevron has a free one, so go there. Car wash at Shell is actually cheaper than Chevron and has more options. I always opt for the $7 one because it's all I need. The best thing is you can pay at the front of the car wash, in case you were t planning to buy gas. The wait can be long so go during off peak... I believe you should account 7-15 minutes per car ahead of you.

    Pay inside before going in line. Machine doesnt take payments.  Be prepared to be in line for 25-30 mins
    Patty L.

    Be prepared to be in line for 25-30+ mins. Machine doesnt take payments. So pay inside before being in line.

    scratches and paint peeling after car wash.

    This is a formal complaint about the store management Rocio. This lady has absolutely no skills to be a store management. On the evening of November 24th, I took my car to the car wash at this location which is located at 398 Gellert Blvd. When I finished washing the car and went back to the garage, something terrible happened. I found a lot of scratches and paint peeling on the front right side of the car, my car even went from a shiny finish to a matte finish. I immediately went back to gas station and tried to report the issue to their staff, But I was told that their manager wasn't there, none of these people knows how to handling my situation, they asked me to come back and talk to their manager on Friday. On Friday afternoon I returned to the same place and was told that their manager was not there. After some tossing and turning, I was told that their manager worked at another store which is located at 390 Hickey Blvd. I reached out to the management Rocio by phone and tried to explain my situation to her, but instead of trying to understand the cause of the matter, she was very indifferent to me and told me that they're not responsible for any damage caused by the car wash. I had to go to her place of work and show her how my car was doing. She threw the car wash incident report form right in my face instead of saying Hello. I took her to my car and tried to show her where it had been scratched, but was met with a cynical look on her face, she even tried to pass the buck by saying that the scratches on my car weren't from their car wash. Really? Rocio, do you really think you will knows my car better than myself? She even tried to tell me that they posted a disclaimer outside the car wash and told me that I can go to take a photo if I like. But hey! However, the disclaimer does not mean that you do not need to maintain your equipment to cause all this damage to my car even though I have followed the rules. All right, I completed the car wash incident report form and asked her when I would hear back, but I was told " I DON'T KNOW" on every single question I had asked after I had the incident form get completed. "Nothing else I can do it for you, your situation are took over from our corporate office now" she said. Mrs Rocio, as a store manager, do you feel your attitude, your ability to work, and your customer service are really what a manager should be? Based on your attitude and ability to deal with problems, I will definitely follow up my situation, if you don't want to deal with it, I'll deal with your corporate office, if your corporate office doesn't want to deal with it, I'll go over to the Best Business Bureau. Because I believe customers should be treated as they should be treated.

    Covered in soap suds after two attempts.
    Sean B.

    Car came out the other side of the car wash covered in soap suds. Went inside to complain and was told that a few suds was inevitable, as this wasn't a professional hand wash. If you take a look at my photo, this was not a few soap suds. This was going to drown my black car and look worse than it did starting. They begrudgingly let me run it through again. Still came out with soap suds. I drove away. Going to take it to a different car wash tomorrow.

    Car wash entrance
    Mel T.

    I always come here because it's Shell and one of the cheaper locations to get gas :) It's connected to loop, which has a car wash that was packed when I went. And I'm on the quest to find a good car wash location, this place isn't too bad! When you pay for your gas, you have an option to get a car wash, you click yes, choose from 4 types of washes (descriptions of them are at the top of the machine) and you get a receipt that has a code which you punch in right before you enter the car wash. I really liked that I received a discount of .10/ gal on my gas with the purchase of a car wash! This place is pretty cool, considering it's Shell and has more spots for cars than the usual gas station.

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    10 years ago

    Lady there who acts as manager is very rude to the customers. And changing their register to ring up is so ridiculous.

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    8 years ago

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    Page 2 of 2

    Ask the Community - Shell Service Station

    Review Highlights - Shell Service Station

    They have a Loop attached to the gas station so you can also go inside and fuel up on snacks and drinks.

    Mentioned in 5 reviews

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    7-Eleven

    7-Eleven

    2.4
    (34 reviews)
    3.2 mi
    $

    There's a new chicken waffle sandwich ($4 on app) at 7-11. Regular price is $6. It was a very small…read moresandwich. The waffle was sweet with a good contrast of the chicken. This was not bad. Although, I wouldn't go out of my way to get it. Hot dog $3.29 was fine.

    These guys are not open 24 hours!!! there's been multiple occasions where this place has been…read moreclosed, when I needed it to be open, at like 12:00 to 5:00. I've gone to knock on the door, and they're just sitting there. on top of that they'll charge you extra if you buy a chocolate eclair it is not going to be 199, like it says on the freaking advertisement, it's going to be 250 for some reason, he said only the donuts are $1.99 even though it clearly said chocolate eclair 199!!! he's still charged me 250!!! I told him it says right there chocolate eclair 1.99, he literally fought with me and wouldn't let me leave until I paid for the amount he wanted! when he got close to me he smelled so bad like he hadn't showered in months! How you going to work around food and smells so bad I almost threw up! Anyway the guy says they keep it locked because it's a bad neighborhood, this is not a bad neighborhood it's industrial here basically it's an end of a freeway and the start of a neighborhood is really not bad at all, and if you think so maybe you shouldn't work here at night, so the people can get in, and you don't have to lock yourself in like you're scared!!! also the coffee machine here was broken for more than a year, it gave out half coffee half powder, so you would have to fill it up with the cold the French vanilla first then put some of the half powder half coffee!! if not it would just come out tasting like water, and I told him this multiple times dude was like "it's not broken" even though the machine would shake when the coffee would come out!! it would come out like it was going to explode!!! I'm a regular customer at 7-Eleven, but I'm not coming back to this whenever again I'm sick of it!!! every single time I had an interaction with any one of these guys they were super rude!!! I don't know why they did not have to be! I was being polite to them!! Because I'm such a loyal customer, I thought they would give me a dollar off because they had false advertisement, but no dude just fought with me!!!

    Photos
    Late night hot dog $3
    Late night hot dog $3
    Hot dog $3.30
    Hot dog $3.30
    Spicy hot dog $3.59

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    Spicy hot dog $3.59
    Loop Neighborhood Market

    Loop Neighborhood Market

    2.8
    (40 reviews)
    1.8 mi
    $$

    I came here for gas and saw that it was a Shell Station which I am signed up for the rewards…read moreprogram where you enter your number and you'd get 5 cents off each gallon of gas. I came in and paid the Indian clerk $25 for gas, then I asked if this was a Shell station and he said yes and knew I wanted to do rewards. I punched in my number and it didn't work. He went back to restart the transaction so I can punch in my number. Overall I liked how patient he was and restart the transaction so I can do my rewards and get 5 cents off each gallon. I've been to another Shell , the one at Alemany and Geneva and that clerk Neil was impatient. This guy had great customer service skills and was nice and patient. I also liked how clean the store was and the impressive selections of snacks and beverages. They even have a froyo machine.

    Did y'all that they sell Shu Mai & Saopao here? I don't ever check their hot food section, but…read morethere was a line one day so I had time to browse. They told me that they were the only location that sold them, so I figured I'd give them a try. I got an order of six Shu Mai and one chicken & pork Siopao. They only had soy sauce, but good thing I keep hot sauce in my car. lol The Shu Mai wasn't as bad as I expected it to be. Sounds weird right?, but I went in already picturing them to taste like some frozen version, but they weren't. They were porky and a little on the small size. I think they were like 59 cents each. As for the Siopao, they were both bbq based, looked the same, had the same texture, overly salty sweet for my taste. Other than that, Loop has good snacks and drink selections compared to the other gas station market chains.

    Photos
    Loop Neighborhood Market
    Loop Neighborhood Market
    Siopao to the left, & Food on the right - Siomai Dimsum  Coffee in the middle?

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    Siopao to the left, & Food on the right - Siomai Dimsum Coffee in the middle?

    Shell Service Station - servicestations - Updated July 2026

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