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    Shellback Plumbing and Drain

    4.8 (778 reviews)
    Open 6:00 am - 8:00 pm

    Get pricing & availability

    Response time

    10 minutes

    Response rate

    100%

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    Your project with this business is eligible for coverage up to $2,500 when you hire through 'Get pricing & availability.' Terms apply. Learn more

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    A FORGED "X" signature for me agreeing to pay $274.79.
    bill b.

    Criminal. Lies & forgery. They sent me a forged invoice with a false description of work. Specifically, I called for an estimate over the phone and they insisted on sending someone over. Okay, but I never agreed to pay for that. They gave me a $2,875.50 estimate. I'm not a plumber, but no dummy either. So I called an honest plumber who fixed the issue for under $500. Shellback then has the audacity to send me an invoice with a FORGED "X" signature for me agreeing to pay $275 for clearing a drain that they did not actually clear. A lie and a forgery. I never agreed to pay for an estimate. And would never pay for someone to try to rip me off like this. Unreal. Stay away. Update: Shellback has now withdrawn the false invoice, but maintains that it was from "a trusted technician" on their team. They also claim to have cleared a drain, as stated in the invoice. That's untrue. A couple hours after they made the estimate, I found the cabinet under my sink flooded with water. Making pipes drain into the cabinets is not clearing a drain.

    Faucet Replacement
    H O.

    Jose was really professional and helpful, his parter as well. Very delicate at the time to perform my repair. Highly recommend them if you live in the San Fernando area. I will personally ask for them for future repairs. Thank you for your help.

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    2 years ago

    Alex was absolutely amazing and saved the day! Will definitely hire Shellback again!!

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    2 years ago

    Very fast response. Professional employees. Went way beyond to get my water main leak repaired as quick as possible. Thank you David!

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    5 years ago

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    Gary B.

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    1 year ago

    Prompt, quality service. Fixed the leak and installed my faucet in minutes. Erik did a fantastic job!

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    3 years ago

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    2 years ago

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    Gary B.

    Thank you very much Frank

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    Gary B.

    Thank you very much Claudia

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    2 years ago

    Quick to respond and handle the problem right away. From the phone call, they were at the house in one hour. Unbelievable service.

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    Gary B.

    We appreciate the kind words Tim. Have a great day

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    2 years ago

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    Gary B.

    Thank you very much Jon

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    4 years ago

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    Gary B.

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    Gary B.

    Thank you very much Amy

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    Gary B.

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    2 years ago

    The technician was on time, clean, and knows what he is doing. He was also very respectful.

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    Page 4 of 20

    Ask the Community - Shellback Plumbing and Drain

    Do they also do water softeners? Have any of you had experience with that?

    Depends on the area. Water Softeners are banned in Santa Clarita. You can install a Water Conditioner that improves water quality dramatically. Other areas still accept the… 

    View All 2 Questions

    Review Highlights - Shellback Plumbing and Drain

    I was connected with someone named Gary and let me just say that you can tell he takes pride in customer service.

    Mentioned in 102 reviews

    Read more highlights

    Payless Water Heaters

    Payless Water Heaters

    (1k reviews)

    After 11 years of faultless service my Navien NPE-240A tankless water heater threw an error code…read moreand needed emergency service. The installer was unavailable to evaluate it today so I put it out for the Yelp Pros which is how I got in touch with Payless. Michael int the office reached out to me promptly. Gave me the service fee up front and said they could have a tech present between 10-12 today. Joseph was at my house at exactly 11:00am and went right to work. With the help of a factory tech at Navien, Joseph was able to quickly diagnose and correct the problem associated with that code and didn't require an new parts to make that happen. As I am not a professional, I would have taken Joseph's direction if he had wanted to up-sell me, but he did NOT exploit that opportunity. His honesty, competence and desire to invest in repeat business overrode the pure profit motive and that will serve both he and his company very well. I would not hesitate to contact them again should I need any further service in the future. It's rare to find such honesty in the trades these days.

    I had a great experience with both technicians, Danny C and Evan B! You will be so lucky if either…read moretechs get sent to your house because you can tell they're very honest and very hardworking. They take their time to diagnose what issues you may be having with your water heater and they're sooo patient in explaining it to you. They were detailed in their explanation, respectful of the work space, and thorough in the clean up afterwards. They also explain all of the options you can have in terms of repair and/or replacement, financing or not financing -- without any pressure to go either route. We've decided to go with a full replacement of our water heater, which we confidently feel that they will do a great job on. Will come back with an update on how the installation goes after it is completed! **UPDATE** Derrick did an amazing job on the installation of our new tankless water heater! He helped me download the app afterwards and took the time to explain how I could control the temp through the app. I wanted to wait for about a week before I updated my review, just to make sure everything was running smoothly. And we haven't had a single problem since! And I will never take hot water for granted ever again. Thank you, Payless and all of your great techs that helped me with my water heater. Will definitely be referring them to friends and family.

    West Coast Water Heaters

    West Coast Water Heaters

    (16 reviews)

    Josh was very helpful, knowledgeable, and professional. He was quick to respond and eager to…read moreaccommodate my requests.

    Had them (Josh?)come out and do a check on my tankless water heater that was not giving hot water…read more He gave me a run down of needing a number of parts, and gave me a ridiculous estimate. I get that you have to charge for your time, and that can variy, BUT, when you are being scammed for parts that have zero issues or relation to the unit, and its not even preventative...NO WAY.. Even in the conversation you can tell how scamy this place is...evading questions. Straight up greed infested business. I am CERTAIN you will be pleased or in major fear of not having water and open your wallet to such businesses, and they will smile and make your emotions calm and you will be at ease...but that is all you paid for. These are parasites. Then he claimed the part isn't available, and he pushed to swap out the unit. A little web search and the parts magically were available (Not even needed!). Crazy part was that the issue was simple enough that I fixed it myself with a couple O-rings. Oh, he also damaged a valve getting it out(luckily not bad enough to replace (what a tool). These guys will damage things on the idea of "emergency" and you will need more parts. They come and seam professional, and they explain things vaguely in case you know what they are talking about....It really bothers me that we have such parasites! They should just run for office. These techs should stop working for such companies. They learn horrible ways to cheap and lie. Have human blood run through you, and do work independently, you can market yourself, you need that, on social, etc. The reason they can pay you 40-75$ an hour is because they are cheating people. Do honest work, do preventative measure options to see if client is in position to pay for it, and build from there. Not scum pond businesses. This was my experience and my take away from a variety of service providers. They West Coast Water Heaters falls into this category. I am sure they will claim he is fired, so we are better now.... the training camp says.

    Shellback Plumbing and Drain - plumbing - Updated September 2026

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