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    Shellback Plumbing and Drain

    4.8 (776 reviews)
    Open 6:00 am - 8:00 pm

    Get pricing & availability

    Response time

    10 minutes

    Response rate

    100%

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    A FORGED "X" signature for me agreeing to pay $274.79.
    bill b.

    Criminal. Lies & forgery. They sent me a forged invoice with a false description of work. Specifically, I called for an estimate over the phone and they insisted on sending someone over. Okay, but I never agreed to pay for that. They gave me a $2,875.50 estimate. I'm not a plumber, but no dummy either. So I called an honest plumber who fixed the issue for under $500. Shellback then has the audacity to send me an invoice with a FORGED "X" signature for me agreeing to pay $275 for clearing a drain that they did not actually clear. A lie and a forgery. I never agreed to pay for an estimate. And would never pay for someone to try to rip me off like this. Unreal. Stay away. Update: Shellback has now withdrawn the false invoice, but maintains that it was from "a trusted technician" on their team. They also claim to have cleared a drain, as stated in the invoice. That's untrue. A couple hours after they made the estimate, I found the cabinet under my sink flooded with water. Making pipes drain into the cabinets is not clearing a drain.

    Faucet Replacement
    H O.

    Jose was really professional and helpful, his parter as well. Very delicate at the time to perform my repair. Highly recommend them if you live in the San Fernando area. I will personally ask for them for future repairs. Thank you for your help.

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    1 year ago

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    Gary B.

    Thank you very much for the review Jay

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    10 months ago

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    9 months ago

    I called them out for a second opinion they are honest, transparent, and reputable plumbers. With reasonable pricing.

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    9 months ago

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    5 months ago

    Came early and did a great job replacing a faucet! Friendly and took the time to check the water pressure as well. Would highly recommend!!

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    8 months ago

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    2 years ago

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    Gary B.

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    5 months ago

    Shellback is the best! Reliable, honest and fair. Been using them for years and have no reason to look anywhere else.

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    1 year ago

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    5 months ago

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    6 months ago

    Great communication! Very clean and professional work. It shows the owner cares about his business..

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    2 years ago

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    9 months ago

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    Gary B.

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    7 months ago

    My technician Cameron was so thorough and helpful! He was honest and very experienced. I will definitely use them in the future.

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    1 year ago

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    2 years ago

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    Gary B.

    Thank you very much Harry

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    9 months ago

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    Page 2 of 20

    Ask the Community - Shellback Plumbing and Drain

    Do they also do water softeners? Have any of you had experience with that?

    Depends on the area. Water Softeners are banned in Santa Clarita. You can install a Water Conditioner that improves water quality dramatically. Other areas still accept the… 

    View All 2 Questions

    Review Highlights - Shellback Plumbing and Drain

    I was connected with someone named Gary and let me just say that you can tell he takes pride in customer service.

    Mentioned in 102 reviews

    Read more highlights

    Payless Water Heaters

    Payless Water Heaters

    (1k reviews)

    I would highly recommend Payless Water Heaters. They made everything so easy. I messaged them on…read moreYelp on Friday night. I received a phone call right away and was able to schedule an appointment for Saturday between 2 and 4 pm. I then received an email confirmation that included the name and photo of the person that would be coming out to my home. Antonio was assigned to help us and arrived right on time. He was so friendly and knowledgeable and was able to fix my water heater in no time at all. If I ever need any plumbing help in the future, I'll be sure to contact Payless Water Heaters and request Antonio.

    After 11 years of faultless service my Navien NPE-240A tankless water heater threw an error code…read moreand needed emergency service. The installer was unavailable to evaluate it today so I put it out for the Yelp Pros which is how I got in touch with Payless. Michael int the office reached out to me promptly. Gave me the service fee up front and said they could have a tech present between 10-12 today. Joseph was at my house at exactly 11:00am and went right to work. With the help of a factory tech at Navien, Joseph was able to quickly diagnose and correct the problem associated with that code and didn't require an new parts to make that happen. As I am not a professional, I would have taken Joseph's direction if he had wanted to up-sell me, but he did NOT exploit that opportunity. His honesty, competence and desire to invest in repeat business overrode the pure profit motive and that will serve both he and his company very well. I would not hesitate to contact them again should I need any further service in the future. It's rare to find such honesty in the trades these days.

    Matthew's Plumbing - Matthew and his family

    Matthew's Plumbing

    (177 reviews)

    I called Matthew after a leak detection company found moisture readings under my bathroom tile. I…read morewas nervous about what they might find. Matthew came out promptly, assessed the shower, toilet area and surrounding space thoroughly and found no active moisture. Rather than recommending unnecessary work, he was completely honest about what he saw and didn't see. If you're looking for a plumber who tells you the truth even when it's not the easy answer -- Matthew is your guy. Rare find. Highly recommend! One tip -- Matthew is a one-man operation so give him a day or two to respond to calls. He's worth the wait!

    Top Rated on Yelp for a reason! On Yelp, there is a sponsored section for people that pay Yelp to…read morebe on top of the searches, and there's a results section which are the companies that earned top spot on Yelp without having to pay Yelp for it! So I chose a company that actually earned its reputation! Matthew checked all the boxes! His prices are reasonable, and he's a down-to-earth guy to work with! Yes, I've seen the other reviews where the only complaint is his response time but honestly patience is a virtue! You have to keep in mind that this is a small company and when customers are calling him for an estimate, he's most likely under the sink working . It's not always so easy to be a receptionist and a plumber at the same time! He's a small family owned businesses and definitely takes pride in his work and it shows! We definitely will be working with him again down the road and will pass on his name to others in need! Thanks, Matthew. It was a pleasure working with you.

    Plumbing by Kirk - Beautiful work

    Plumbing by Kirk

    (328 reviews)

    Kirk and his company have earned our loyalty time and time again. I've had his team install our…read morewater heater, dishwasher, water pressure regulator and even unclog some pretty nasty drains. Multiple times Kirk has come out himself to help fix things in our old home and even issues that other maintenance people have caused. Recently our HOA had done work on the sprinklers outside of our unite. The next day, our water pressure was off the charts and reading wayyyyy too high. I called Kirk and he helped me for 3 hours on the phone at 8am on a Saturday until he was confident he knew what the issue was. Then he walked me through what to tell the HOA in order to have their team repair the damage. They did it. The other team came back and corrected the issue. And Kirk never asked for a dime. He just wanted to make sure things were smooth and working properly. Kirk and his team have earned my respect and trust. I can't think of any other company that would go that far above and beyond to help someone for free. Thanks Kirk!

    We've been using Kirk and his team for years and I wouldn't use anyone else! They've always been…read moreprofessional, on time and reasonably priced. Kirk has often taken the time to personally call and walk me through minor plumbing issues that I just couldn't figure out on my own, even taking time out of his weekend to come over on a Saturday night when I couldn't get my water shutoff valve to turn back on. Highly recommend for any large or small plumbing needs!

    West Coast Water Heaters

    West Coast Water Heaters

    (15 reviews)

    Had them (Josh?)come out and do a check on my tankless water heater that was not giving hot water…read more He gave me a run down of needing a number of parts, and gave me a ridiculous estimate. I get that you have to charge for your time, and that can variy, BUT, when you are being scammed for parts that have zero issues or relation to the unit, and its not even preventative...NO WAY.. Even in the conversation you can tell how scamy this place is...evading questions. Straight up greed infested business. I am CERTAIN you will be pleased or in major fear of not having water and open your wallet to such businesses, and they will smile and make your emotions calm and you will be at ease...but that is all you paid for. These are parasites. Then he claimed the part isn't available, and he pushed to swap out the unit. A little web search and the parts magically were available (Not even needed!). Crazy part was that the issue was simple enough that I fixed it myself with a couple O-rings. Oh, he also damaged a valve getting it out(luckily not bad enough to replace (what a tool). These guys will damage things on the idea of "emergency" and you will need more parts. They come and seam professional, and they explain things vaguely in case you know what they are talking about....It really bothers me that we have such parasites! They should just run for office. These techs should stop working for such companies. They learn horrible ways to cheap and lie. Have human blood run through you, and do work independently, you can market yourself, you need that, on social, etc. The reason they can pay you 40-75$ an hour is because they are cheating people. Do honest work, do preventative measure options to see if client is in position to pay for it, and build from there. Not scum pond businesses. This was my experience and my take away from a variety of service providers. They West Coast Water Heaters falls into this category. I am sure they will claim he is fired, so we are better now.... the training camp says.

    Josh is a straight scam artist! Came out for a "full service" to a water heater, charged me $225,…read moreonly reset the unit, stayed there 10 min, and it still does not work. He stated he would service and descale the water heater, but didn't do his job. This guy is a fraud, and I would stay far far away from this guy. Update - See the original quote where he stated he would do a full service. Again, highly unethical scammer. Also, if you check even with Rinnai, error code 12 has NOTHING to do with hard water. It is an ignition problem. This guy has no idea what he is doing. An embarrassment to the industry.

    Shellback Plumbing and Drain - plumbing - Updated August 2026

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