I had a clogged kitchen drain, reached out to Shellback through Yelp and they were quick to respond. I called shortly before 7am the next morning to schedule, provided my information, and was told I'd be contacted. I waited approximately one and a half hours and no call. I called again, spoke to another person, and was told my information provided earlier was not relayed... Unusual, yes, but I assumed it was an answering service they utilize on off hours. After I was scheduled, Eddy showed up right on time and was very courteous and informative. He completed the job in a timely manner and left the area clean. He was a great job. So other than the initial call in the morning everything went well. Will use again if needed. Thank you Eddy! read more

David from Shellback Plumbing Hooked us Up! Our hot water heater went out yesterday on a Monday we were referred by our home warranty company and I was so impressed. Really Excellent work from a very nice guy who offered up very clearly what we needed. He explained the modifications for code and completed the replacement in a couple hours and was just a great example of a great experience. I already have a regular plumber that's been with me for years and helped me re build my house. Shellback would be the next company I will call if my regular guy wasn't available. Thanks for the new hot water heater and thanks for the Hot Shower! Btw this was the second company to get sent out to the house from Home fidelity. There are all kinds out there. The first company that got sent out was extremely rude and did not like being asked why certain charges were occurring and was being a bit deceitful. This caused the individual from that company to abruptly leave in mid conversation after being confronted. Shellback Plumbing was the exact opposite! They made it there in the same day and explained everything clearly. Communication folks. These guys are doing it right. Thanks Brian Russo read more

If I'm being honest, I would have to say that I was not very pleased when my girlfriend told me that our appointment was between 7:30am-8:30am. I figured, ok they are either going to arrive when I'm in the shower and I won't hear them, or they will arrive around 9-9:30. As per usual with most of these appointments. Lucky for us, I heard the door knock at 7:50am. Paul was super friendly and really knowledgeable. I told him that our shower faucet was leaking, he went down to shut off the water. and was done by 8:25am. It really was great work. read more

Great service. Very punctual and professional. Price was really competitive after getting multiple quotes from other companies. Will be using again when needed! read more

Provided great service when we needed them most! Prompt response. Competitive Prices. Definitely will use them again!!!

This has been the very best plumbing service I have ever experienced. I called for a drain cleaning, 20 minutes later they showed up, another 20 minutes later my issue was fixed. Great customer service, affordable pricing and excellent work. I will use them again and highly recommend them. read more

Shellback plumbing, and their point person, David, did an OUTSTANDING job fixing a plumbing line broken in multiple places in the slab in my home. Shellback brought out multiple teams to diagnose the problem. They used a step -by-step by process to fix the problem with as little cost to me as possible. Each team arrived on time, all were polite and considerate, and all had specialized knowledge and equipment. There were multiple unexpected issues. Ultimately my slab had to be jack hammered and a new pipe was slid into place. It involved a tremendous amount of hard physical work and specialized equipment. At each step, Shellback discussed the options with me. I am fully satisfied with the finished job. I highly recommend Shellback. read more

Just wanted to say thanks for the great service on my busted water line today. Appreciated the quick response (1 hour) and Vince handled the job like a pro, even in the heat. Will definitely use you guys again in the future. read more

Been having issues with the water pressure in my house lately. They sent out Adrian who was able to quickly diagnose the problem and fix it right then and there! He was also very polite and could keep a good conversation going! Will be recommending shellback plumbing to anyone who needs a plumber! read more

Called them for the 1st time and I really liked them a lot. Fair prices and great customer service. We had someone by the name of Alex and he was very personable and knowledgeable. I'd DEFINITELY call them again! read more

Thank you for another successful repair today! We have been using Gary Borg/Shellback Plumbing for over a year now. I have had Gary, Byron, and just today Jimmy came out to our house. Gary Borg, The owner of Shellback Plumbing is easily accessible either by phone or text, so it's always relatively easy to schedule them if you have an urgent need. All their plumbers seem highly competent, professional, reliable, on time, fair & reasonably priced, clean, and very friendly. Sometimes, they've even left to go get additional parts and then return ASAP to complete the job. I have called them in urgent situations, and they come out as soon as they can. I have found their work to be excellent. They're also really nice people which is an added bonus! Thank you Gary, Byron & Jimmy! You guys are awesome!!! read more

Resident of North San Fernando Valley. Fast and friendly service. Estimate and replacement of water heater completed by lunch. Knowledgeable and great work. Jimmy did an awesome job. I'd call for service with no hesitation. Keep up the great work and customer service. read more

Unhappy that we were charged twice for a noisy toilet bowl because the plumber didn't check the job the first time. Paid $125, and then $75.

Neil was great! So kind and conscientious in his work. I had a new toilet installed which needed a new flange and bracket. He cleaned up afterwards so well that I couldn't tell he had even been here. He was careful not to let my dogs run out the front door which was refreshing as sometimes tradesmen don't pay attention to that. Thanks, Neil! read more

Danny was amazing! Came out same day and fixed the problem immediately. Will definitely use them from now on! Thank you!

Today we have Alex and Eddy come and help snake the pipes our house after the toilets started to overflow. They came day of and answered our call first thing this morning. They were super nice and personable. I would recommend Shellback to anyone I know. Good prices we definitely will be having Alex and eddy from Shellback plumbing back. read more

Called as an emergency, last minute and possibly even sounded frantic. Gary listened, explained and was really sympathetic to my problem. He's a man of his word! Hands down he made it happen! Sent Jimmy down after hours and he worked his butt off to get me up and running again. You guys are the best! Thanks Gary and Jimmy. So grateful to see that there's still honest people out there. read more

My husband and I had our 20-year old water heater replaced by Shellback Plumbing after it started leaking and we did some research on Yelp. We spoke with about 3 different companies and settled on Shellback because of 3 things: 1. We liked Byron when he came out to our house to give us a bid. He was very professional and friendly and explained all the steps necessary to update our system. 2. I like how the manager explained everything to me clearly regarding the brand of water heater, all the changes we needed to make to get the water heater up to code, and he answered all my questions. 3. They are very easy to communicate with. They usually picked up the phone right away or called me back immediately if I had to leave a message. I highly recommend Shellback Plumbing. read more

On Thursday, I realized my water heater was making a hissing sound, was afraid that it may have been dangerous, i shot it off and called Shellback Plumbing. Gary was able to schedule his guy Alex to come within the hour (around 8pm) to see what the problem was... He determined it was leaking and was no longer good. Gary then help me find out what the warranty included and did the extra miles, phone calls, trip to hardware store, etc... Awesome service and will definitely call them back with future plumbing issues... thank you much! Jo read more

This is our first time using this company Shellback Plumbming, David took care of our problems and he was very professional and attentive. He addressed it and said he would gladly come back anytime should any other problem arise. We highly recommend this company! read more

I told Gary that I would recommend him when I could. My moms bathroom had a problem and Gary sent one of his guys to La Crescenta to fix it. His guy was on time and fixed the toilet without an issue. When he was leaving he thought he smelled gas in the laundry room and found a gas leak behind the dryer. He went and got the part needed and fixed a leak that no one knew was there. Thank you Gary and your guy for the work and fixing a potentially dangerous problem. Like I said before, I will recommend Shellback every chance I can read more

I called Shellback plumbing, our water pressure was surging high and low. The service tech that came out to my home was Gary, he was very friendly, he did a couple test and determined it was the pressure regulator. The repair was completed and was done very clean. I highly recommend Shellback Plumbing, it's nice to have a company that is professional. This is the 2nd time I've used Shellback plumbing. My Mom had a plumbing leak under house and Gary had one of his employees come out and fix the problem. The repair was completed with zero issues and was the price it was quoted. read more

These guys are great! Very knowledgeable and professional. I was referred to them through my home warranty, Fidelity (also fabulous!), a few months ago when I had a leak in my very old hot water heater. Donavon came out in the dark (it was dark by 5 pm then) and replaced the hot water heater and fixed things to bring it up to code. It had been previously installed dangerously and illegally! In fact, another company wouldn't even work on it but Shellback hooked it up! Thanks Gary and Donovan! A few weeks ago I had family in town and a pipe burst in my only bathroom. Gary worked around my crazy schedule to get Byron to my house to fix the emergency. My house and pipes are very old (1939) and difficult and delicate to work on. Byron had the patience and knowledge to replace the broken pipes and explained to us how he had to go very slowly and carefully. Because of his experience, he was able to fix the problems without cutting into the wall or causing further damage! This is a great business of caring professionals who truly wants to fix your plumbing problems fairly without charging a bunch of unnecessary costs. I highly recommend Shellback! I will continue to use them for all my plumbing needs and have referred my friends to them also. read more

very professional people and excellent customer care. took care of the problem I had, responded very fast to my call, and came on the same day and for very reasonable price. later on, i had some follow up work to do, again they came very fast and been very helpful and as the issue was minor they refused to charge me! very honorable and trustworthy. I will be sure to use their services again. (even though I wish I will not need) read more

Gary the owner of Shellback, sent me a message to contact him after I placed a request for an estimate. Gary was able to quickly fit us into his company's schedule less than a day later. He provided a verbal estimate based on the project of things we needed done; while being upfront the estimate could change based on a need for parts, etc. That's fair and honest to say. As a customer, I agree that is always a possibility on many projects. His employee David came to our home to do the work. David was polite, professional, and honest about the cost of the project (it still beat a quote we had received from another company). David did an outstanding job. His work was clean and his workmanship showed. We did a few more things on top of the original project; it was well worth it. There is no question we will re-hire Shellback to do any future plumbing or related installation work. It's not easy to find honesty, reliability, and high quality work from a company...they checked off all of those boxes. read more

I recently had Shellback Plumbing come out as a second opinion on a home warranty claim. I needed to get a clean got installed in order to fix the drainage issue (toilets backing up into the shower). They installed the clean out for me, which required some digging through my landscape. Shellback put the landscaping back perfectly! Can't even tell it had to be moved. After the clean out was installed they scoped the drain line and there was a definite need for hydrojetting to clean out 60 years of deposits in the drain pipe. The hydrojetting fixed the issue I was having and I have had not further issues since! I am very happy with them, their service and their follow-up and I am adding them to my preferred vendor list for my real estate clients too! I felt that they were honest and upfront about their pricing, unlike the first vendor who quoted a very wide range depending on how "difficult" it got (and we all know the first vendor would have found something "difficult enough" to raise the price). With Shellback when you agreed to their reasonable price, that's what you paid. read more

We had an issue with another plumber company, after a clog, and a rooter less than 2 months ago, (is that what you call it? I don't know lol) the sink trap (I think that is what it was called?) fell out! It completely dropped out, no breaks, nothing and they were going to charge way too much money, just to come look at an error that they made, not even a free estimate! We looked at reviews and chose Shellback, they fixed the issue at a great price. (hundred's less than the company that created the problem in the first place quoted) The plumber from Shellback adjusted the fittings, replaced what needed to be replaced, so we wouldn't encounter the same issues again. Friendly, reliable and I can see they care about their customers from the responses to reviews. Long story short, we have found a new plumber, and I will spread the word. Thank you!! read more

Hey Gary - a while back (months) you replied to my review with a promise to refund some of what I paid, still waiting. Let me know. Not trying to tarnish your reputation, you sound like a good guy and like I said before the first encounter I had with your company was good. I tried to call a couple of times about this but no luck. I've moved so new address but I can give you that by phone, thanks. read more

Eddy was amazing! He squeezed in a place where I couldn't stick my hand in and replaced our faucet without having to demo our kitchen sink. It was a tricky and difficult job, but he made it work. He was so nice and professional. I'm officially switching to shellback because of Eddy. Thanks shellback! read more

Doug was on time and clearly knew his stuff. He fixed things quickly and was a pleasure to deal with. Shouldn't have waited so long to call a plumber. read more

Dated was awesome! We had a new tankless water heater installed by shellback plumbing about six months ago. My neighbor noticed them leaking so I called them up and they came out right away and it turned out to be condensation and he ran a PVC pipe away from the unit and our house so as not to create any problems with our foundation. He also showed me on the heater how I can increase the temperature and it recommended replacing the regulator to our main so as not to create too many problems with pressure on our line. He was amazing and very knowledgeable! Will definitely be calling you Shellack again in the future. This is a company that has great integrity and stands behind their work and products!! read more

After 4 days with no hot water and after calling two local companies one which quoted us double the price and another that failed to show I stumbled upon this company. I contacted them today and within a few hours they were able to come on out to assess the problem with my water heater. They replaced it and included updates to ensure our water heater installation was up to code. They were professional and charged us a fair price. Thank you Shellback Plumbing and Drain! read more

Alex came by to fix a drain clog, fast, efficient and the nicest guy! Would absolutely recommend. Alex explained what he was doing, what the issue was, and cost was reasonable. He's a great representative for Shellback and I am totally satisfied. When I called the office to set up appointment they were pleasant and got someone out within an hour. Awesome experience all around. read more

Our water heater was leaking. We have a home warranty policy. They sent Shellback the request and the tech came out that day. One day later the repair was approved and a new water heater was installed. The tech also noticed a problem with the main water valve. He got on the phone and had a replacement okayed right away. Shellback gets a 5 star rating for service from me. They are prompt, professional and courteous! read more

My home warranty assigned me Shellback Plumbing to come out and fix an issue with the pilot light in my water heater. They were responsive and fast. Although I do have to share my story because it was frustrating. The first guy that came out had to order a part for the water heater, he was nice and polite and seemed to know what he was doing. They got the part super fast. Then a different guy came out to replace the part. That second guy came when I was not home since it's out side my house, and they said I did not need to be there. This guy did not know what he had to fix or what was going on, good thing my boyfriend was walking out the door when he arrived to explain what the first guy told me. I don't hear anything from the company, if the project was completed or there are any issues, next thing I know I get I frantic call from my neighbor on my way home from work that gas was leaking bad out of the water heater and the smell was intense. I immediately call the gas company, they come out shut off my gas and tell me the part was replaced incorrectly and could have caused some major damage to my house if there were any type of sparks. fun times. I call shellback, they were apologetic and they sent someone the next morning to resolve the problem and things are working fine now, I would have given less stars, but they were responsive and fast with the issues, but the fact the part was replaced incorrectly is frustrating. FOLLOW UP: I appreciate Gary's feedback below and added a star from 3 to 4. A refresher workshop for water heaters is a great idea. My intent is not to harm any business but just to explain the situation. Thank you. read more

I highly recommend Shellback Plumbing. This was my first time calling them today and they sent Adrian and Corey to help us out. They were both very friendly and knowledgeable. Very professional as well. They did a great job and it didn't take too long either. We will definitely be calling them when we need a plumbing services again. Thanks Shellback Plumbing. read more

I called 2 minutes before they closed at 9PM on a Tuesday because a pipe exploded in my kitchen. All the other scumbag 24 hour plumbing services (I called three others) flat out said they wouldn't come to my house, despite advertising as 24 hours (scumbags). Shellback came within 20 minutes, was helpful in explaining what he was doing and was nice! He also took his time and didn't charge for the late night call. A head above the other scumbag sleeze-ball plumbers lurking out there. I'll only call him for all future plumbing needs. read more

After trying unsuccessfully to contact other plumbers, I called Shellback and couldn't be happier. They took my information, and within 15 minutes, I received a text that a plumber was on the way. He was very courteous and friendly and took care of my clogged sink and leaky toilet quickly and even fixed a minor faucet issue I was having at no extra cost. I highly recommend these guys! read more

I got a quote from Shellback to do the plumbing for a bathroom remodel. When they arrived, they told me it would cost $1200 more than the original quote. I thought that was quite a lot, but in order to not hold up the project, I did it. The good thing is they did a really good job, that's why I gave 5 stars. read more

Our kitchen sink was completely blocked. I had seen Shellback trucks around the neighborhood. I found out owner was a Navy guy. I was in Coast Guard and was a shellback so I thought I would try them and support fellow veterans. I called first thing in morning was asked what time would be best for me got a 12-2:00 pm timeframe. Right before noon got text they were on the way. My tech was Charles. He was great. Friendly, walked me thru entire process, very reasonable pricing and 1/2 hour later no more clog with a 30 day work guarantee. Would highly recommend Shellback Plumbing to anyone. read more