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Shelley D Shoun, MD

3.0 (2 reviews)

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First Priority Medical Clinic

First Priority Medical Clinic

3.7(3 reviews)
1.4 mi•East Tulsa, Alsuma

Sadly the owner and phone operator, Amy, has reflected a TERRIBLE impression of this practice. From…read moremy initial visit, they treated me like I didn't understand or know what I had been feeling pain wise. TO NOTE: I did my research before deciding to go here. All reviews and literature read great. I have worked in the medical field for more than a decade. I make sure I know what I'm getting into. Especially with my history of having physicians that left me hanging or just left practice all together. Was sent away fm 1st visit w advice of using a heating pad... For a complaint of swollen shoulder muscles w pain down my arm and numb digits on my right hand for 2 weeks. Also wanted me to wait 5 MORE days before calling back if a heating pad did not work. Not possible. 2 days later it's all ten times worse. Called office and got Amy. She cut me off every time I'm trying to explain to her the situation. Because agitated and very expressive of her frustration. Finally Raven ordered imaging only to find it is a very serious life altering cervical spine injury. Gave a 2nd chance to follow up. Went well felt better about her, more secure in her care. She sends her previous visit Dr note home w me.... Upon reading, she mentioned NOTHING regarding what I TOLD her... Only headaches and that I asked for opioids. Absolutely FALSE. No mention of any strains or pain w muscle or hand losing feeling FOR TWO WEEKS. Called office to discuss the shock and concern of this and the false nature of what actually happened. Got the OWNER/SUPERVISOR AMY again. And.... ****It's notable that this place has listed one review that IS NOT recommended, because it was the owner/manager that posted it.**** It was upsetting to read, as I hv ALL pain meds listed in my chart as an allergy. Call the office only to get THE OWNER AND SUPERVISOR again, Amy. This time she was not willing to hear me or my concerns at all. First words fm her were hostile and uncaring. After asking if she would allow me to finish expressing the extent and reason of my concern, SHE HUNG UP ON ME. Called back to try and make sure a message got to Raven at all. So we could discuss this rationally. Once again she, AMY, was rude, unwilling to calm down to TALK, showed or expressed ZERO compassion or apologies for all the confusion and chaos that has happened fm the moment I came here. BEST ADVICE... IF YOU ARE UNWILLING TO ALLOW THIS PRACTICE TO DICTATE TO U WHAT IS WRONG WITHOUT HEARING YOUR COMPLAINTS, OBTAINING RECORDS TO BE PREPARED AND KNOWLEDGEABLE ABOUT YOU AND YOUR HEALTHCARE, THAN MOVE ALONG. The reviews that convinced me so eagerly to go here are either posted by inner company employees or owners, or patients that did not have ANY issues that require compassion, listening to the patient, examining complaints when able to physically. This owner, Amy is far out of her league the way she speaks to people. There is no place for people like that in the medical field. However she IS the owner, and DID screen my number to not answer my calls, so patient care is most likely NOT HER PRIORITY... AS THIS IS HOW SHE HAS REPRESENTED HERSELF AND REFLECTED THIS ON THE NURSES AND PHYSICIANS ALL THE SAME. W a diagnosis that needs serious and immediate intervention via physical therapy and possibly surgery... I am now again left w 0 confidence in my provider and delayed the start of referrals to begin much needed treatment.... WITHOUT OPIOIDS!!!! DO NOT GO HERE NOR PROMOTE THE ACCEPTANCE OF THIS KIND OF CARE. IT IS WRONG!!!!

I've never felt more heard, accepted, and understood. This is literally the best clinic. Dr. Raven…read moreis a God send, and I couldn't be more thankful to have her as my PCP. The front desk ladies are amazing and super kind. I'm so grateful to feel so welcome and fearless at my Dr. appts.

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First Priority Medical Clinic
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Shelley D Shoun, MD - physicians - Updated June 2026

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