Because they are an irresponsible company. Ordered food but didn't come to pick it up and didn't call to cancel read more

Shelton Veterinary Center - Ordered food but didn't come to pick it up and didn't call to cancel - Veterinarians Near Me - Shelton, Connecticut

Such an amazing and caring staff, todays review is for the brilliant groomer Gary! He did such a phenomenal job and took special care and attention pampering Max on his Spa day! He was so friendly with max and huskies are no easy feat to bathe. He came out looking like a brand new doggo, new bandana, ears clean, paws shining, fresh from head to paws, I wouldn't go anywhere else! Thank you Gary! read more

Shelton Veterinary Center - Groomed Siberian Husky standing in the backseat of a silver sedan looking out the dashboard window with grey leather interior. - Veterinarians Near Me - Shelton, Connecticut

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The staff was courteous and welcoming upon entering. They went out of their way to ease my nervous puppy. The doctor talked to me about my little guy's care instead of at me. This allowed us to talk about what would be best for him. I never felt like my time was wasted by needing to get someone's attention. My pup and I look forward to our next visits there. read more

It's a shame that you can't give a zero rating. During our cat's yearly physical, the doctor determined that he needed his teeth cleaned. We were told blood work was needed prior to the cleaning which cost us $500, which I thought was absurd, but agreed to do it. Additionally, we were told the cat needed to have an EKG prior to the cleaning and that would be $35. Both my wife and I were in the room and heard the same thing. We were also told that the range for a teeth cleaning would be between $900-$1200. EKG was done the following day (took 3 minutes) and upon checking out we were charged $167, which included a $27 office visit. I challenged it and was told that nobody would have told us $35. We both heard that quoted to us. We were then told that the cleaning would now be a minimum of $1300. That's when I asked to have the manager call me back. When she did, I was told that there was no way that both my wife and I could have heard the range we did, and we either mis-heard what was said, or we weren't being truthful. After a few minute discussion, she told me she would forward his charts to me and I could take our cat somewhere else. Read some of the reviews. I'm not the only one with this experience. We brought our cat to a highly recommended vet and we couldn't be happier. If you like to be baited and switched, bring your pet to Shelton. Odds are you will have the same experience. read more

I've been taking my dogs to this center for 12 year. while I like the selection of veterinarians, the Customer Service lacks. The place has become more about the $ and less about the quality of care. There is no urgency for follow ups on test result. No urgency for calling pharmacy for RX for pet after diagnosis. you have to call multiple times & send emails to get appointment or speak to someone. The modo has become, "let's talk $$$ first". read more

My 15 1/2-year-old dog has been a client here for his entire life. Dr. Shawn Rafferty is fantastic. She's direct, honest and always has your dog's best interest in mind. Life expectancy on my dog breed is only 13 to 14 years. He has been so incredibly healthy and I blame it completely and totally on Shelton Veterinary Center! read more

Shelton Veterinary Center - Veterinarians Near Me - Shelton, Connecticut

Heard good things about this vet. After first visit cats came back super angry and skiddish. They were not ok for a few days after. Also first and second time we went we were quoted at one price and the bill was almost doubled. When we questioned it the said they were sorry they misquoted and mistook why we were there. Charges for a full visit when it was a follow up. UPDATE: Cats are very scared after visit today heartbreaking. Also when we picked up the cats and we questioned the bill the basically handed us a printout and told us to read it and it would explain the charges after quoting us a different price. I myself work in the medical field and realize that making a family fully informed about there loved ones is key. I did not get a warm and fuzzy feeling from here. read more

So disappointed I could cry! My husband and I have been bringing our pup to Shelton Vet Center for 13 years! Stayed with the practice even after we moved more than 45 minutes away! Dr. Rafferty was a literal godsend to us. She was so patient, honest, thorough, kind and respectful in every way. She was passionate about her duty to care for our fur babies and so compassionate toward us and our pup during some truly difficult times. She guided us, helped us make the right decisions and kept our pup healthy through it all. There is no one we trust more than her! Even when our pup went to an outside specialist or had an emergency visit outside the practice, Dr. Rafferty would call and check in- she was truly like family and cared like we were hers. Lately things have been quite different though. Call after call to Shelton Vet Center have gone unanswered. We didn't hear from them when we got a sad diagnosis for our pup at age 15- we didn't hear from them after an emergency visit like we used to- we were so confused why Dr. Rafferty didn't call, it just wasn't like her and this just wasn't the Shelton Vet Center we came to love and rely on. This weekend we had an emergency visit and called begging for an appointment with Dr. Rafferty or at least a call back. No response. Finally we called enough and got through, only for them to tell us very apathetically, that Dr. Rafferty was no longer with the practice. We are DEVASTATED and HEARTBROKEN . Turns out Dr. Rafferty retired and the practice was bought out. They didn't even have the decency to write a letter saying Dr. Rafferty retired and introduce us to the new vet. Needless to say that after 13 amazing years with the most incredible vet we've ever known, we found a new vet. I hope Shelton Vet Center understands and recognizes the gravity of this tremendous loss. read more

I wish I could give them zero stars. I have had nothing but issues with scheduling. I have shown up to two appts and they tell me I have the wrong time. After charging $300+ to drain a small bump in my dogs outer ear flap they asked for him to come back for a check up and charged me more. His ear has never been the same and is folded in half and forever physically messed up because of the way they mishandled it. read more

We went there for Dr. Rafferty who is not there any more. Needed to get our dog in for follow up blood work and couldn't get any appointments for over a month. Then I called asking for a written RX to get heart guard with Chewy and when I arrived, they tried to sell me the 6 month supply that I asked for written RX for and when I said I just needed RX they told me I would get a call when that was ready. 1 star is too much now...wish Dr. Rafferty was still there! read more

I've been taking my pup, Brennah the border collie, here for the last three years. Everyone has been super friendly and genuinly concerned about the well being of Brenny. The facility is brand new, clean, technologically up-to-date and well informed. The two vets, Dr. Kreiger + Dr. Rafferty are both very likable (once you get to know them), professional and capable. We had an emergency with Brenny last summer (one too many corn cobs) and they were right there in a pinch. I also liked the fact that they don't push you into anything. They give you the options, their advice, but let you choose without scrutiny. Big thumbs up! They are new and struggling (as any new business is) so if you are looking for a new vet, give 'em a call!! read more

Nasty mean vet In and out of the office Understand why she tried to to deal with pets rather than people. lacks social skills, made my wife cry ! read more

My puppy has been here about five times so far for his checkup and immunization series. They also have grooming here which has been wonderful. Dr. Rafferty is really personable and thorough, especially since I have so many questions being a new dog owner. She takes time to discuss and explain options or reasoning for his care. The receptionists are really friendly. I think the biggest praise I can give is that for some reason my dog LOVES coming here... no joke. I got to go into the building for the first time once Covid restrictions were lowered and I was shocked at how excited he was to see everyone. read more

Absolutely a pleasure to recommend SVC for all your pet veterinary requirements. Professional and very caring support for your pet from the moment you walk in the front door. Full review of all procedures and needs in easy to understand terms also assures you that all the care is complete. Winnie GSD rescue K9 actually seems to enjoy her visits there and loves her reward treats at the conclusion of our appointment. Thanks from Winnie and highly recommended. read more

I have been taking my orange tabby cat Maks to Shelton Veterinary Center since I adopted him over 4 years ago. This is the place to go! Everyone is friendly and knowledgeable. BIG shout out to Dr. Rafferty!! She takes excellent care of Maks when he is in for his check-up. I only go to Dr. Rafferty because she is so good with him. Dr. Rafferty is friendly, knowledgeable and always addresses any concerns I may have. I HIGHLY recommend Shelton Veterinary Center and Dr. Rafferty!! read more

After almost 9 years with Dr Rafferty and the Shelton Vet Center, we had to seek services elsewhere. Unfortunately, we received a price for minor surgery for our dog and the morning of surgery, the practice manager handed us a bill almost $300 more than what was originally quoted. When we asked why the price increase, we were told several reasons that did not make sense. Bottom line, they don't give customers courtesy calls when prices are increased. You are just ambushed at the door. The practice manager argued with my husband even though she knew he was in the right. During the conversation. she told him to be quiet and let her speak. The practice manager finally agreed to honor the original price but it was too late by that time. She needs to learn some customer service and manners when dealing with clients. We ended up walking out because we didn't feel comfortable any longer with them caring for our pets. Dr. Rafferty you are sadly missed as you cared for our dogs as if they were your own. Thank you to Shannon and Leza. read more

A week ago we noticed that our dog, Elliott,a rescue about 6 years old, had developed a huge sore on his hind leg. We got him from a family member who lives upstate. Rather than rush upstate to the vet that he had been going to we called Shelton Veterinary Center. The receptionist was extremely helpful and through they were very busy, she managed to get us in within the hour. Dr. Kreiger and the assistant were very concerned about Elliott and treated him and us with compassion and concern. It was determined that Elliott had an allergic reaction. Elliott is on the mend and we are so grateful for the care that he received. We highly recommend them. Elaine & Steve W. read more

They aren't worth the headache. We started taking our dog to them when they first opened but were never that impressed. They have no patience for feisty animals, which is strange considering they work with animals all day. We also had issues with their billing methods from time to time. They would call, demanding payment on a late bill that they never sent. Instead of sending a bill for our records they would repeat that they needed the bill paid, but refused to ever send a bill. Most recently, when our dog was ill they refused to see him since we hadn't taken him in for a yearly checkup yet that year (which he wasn't supposed to have for a few months). After having to go to the emergency vet, they still refused to see him for a follow up to the e-vet visit. Avoid them at all costs. They don't care about your pets, just making money. read more

This was my first visit to a vet in a while. The front of the house service was pleasant and professional. Once in the room the vet was not friendly but very professional. When presented with services needed two were not required and after discussing it thoroughly we cut the bill in half. We only removed premature or redundant tests. If our dog needs it then we will do it. Time will tell will update after next visit. read more

Dr. Rafferty has taken care of our pets for seven years now. The care Shelton Veterinary Center provides has been phenomenal! One of our dogs was a very difficult patient. Dr. Rafferty and staff always provide him with the very best care right up until the end. We have been very happy here! read more

Tried them for my new cat after adoption. I was very impressed with the friendly atmosphere, and caring treatment. Dr Garrity was very informative and more than willing to discuss several treatment plans. Their fees were very reasonable, and they were not at all pushy about optional, expensive tests. I highly recommend giving them a try for your pet. read more

FANTASTIC VETS! Our cats, ages 9 + 10, have been going there since they were kittens. Now, our Labrador puppy (9 months) is also a patient. They are incredible with all animals and make you feel like your pet is their top priority! The Vets AND techs are extremely knowledgeable, patient and AMAZING with our animals. We've never had to wait for an appointment, and the facility is so clean it doesn't even smell like animals have been there. They're easy for us to get to from New Haven county. Everyone I've recommended to their group is extremely satisfied and I can't imagine going anywhere else. They're the BEST! read more

We have been taking our Golden Retriever to SVC since she was born five years ago. She has had three surgeries there and the care and professionalism has been Superior. The staff is very caring for both the patient and the pet owners. We highly recommend them for routine care and for emergencies. read more

My Great Dane Mya was under Dr Raffertys care for over 7 years until I moved to Virginia Beach. When she had issues options were always fully explained and together we were able to keep my girl healthy and active. She passed in June of this year after giving us over 9 years of pure enjoyment. I credit Dr Raferty and her staff for her longevity which is uncommon with this breed. read more

I found the one Vet here to be very condescending. They had no clue how to handle my nervous dog and could not figure out how to give him a shot without upsetting him. I went to a new vet and the vet took the time to get to know the dog a little bit and we had no problems. I would go somewhere else. read more

I have always been extremely satisfied with the care and service my pets have received at Shelton Vet Center. The facility is very clean and they have all the latest equipment. Dr. Rafferty has always cared for my dog and cat. I have found her to be thorough and professional. I would recommend this practice to everyone with pets. read more

Though the facility is new and clean, the staff lacks compassion, concern and understanding. Found some of the staff and one doctor extremely condescending to myself and my animals! Not very gentle or considerate with some of the exam process or treatment of my 4 legged kids! I understand you to exam the animal, but NOT to the point of extreme restraint on a very, VERY docile and quiet one!!! (to the point of clawing, yowling and fighting for its life!) Found one vet very, VERY pushy and lacking any compassion what so ever! When I spoke to others in a different practice, (without mentioning names) they PEGGED the person I was talking about! Agreed her practices are unconventional and without feeling toward the animal of human. Glad I left! read more