Because they are an irresponsible company. Ordered food but didn't come to pick it up and didn't…read morecall to cancel

Such an amazing and caring staff, todays review is for the brilliant groomer Gary! He did such a…read morephenomenal job and took special care and attention pampering Max on his Spa day! He was so friendly with max and huskies are no easy feat to bathe. He came out looking like a brand new doggo, new bandana, ears clean, paws shining, fresh from head to paws, I wouldn't go anywhere else! Thank you Gary!

Clean, caring veterinary service. They take thir time and do not rush you. Recommended by my long…read moretime, retired vet.

Can't talk enough about Dr Moore and Staff and river valley they truly love there patients i have…read morebeen going here for 5 yrs and so grateful for them our baby loves going there If your looking for a Amazing veterinary for your fur babies check them out the ABSOLUTE BEST!!!!!

I have been bringing my dog and cat here since moving to CT 3 years ago. I have a lot of anxiety…read morearound doctors / vets / and my animals but have always felt so incredibly considered and taken care of. Everyone involved in the practice is kind and warm and loves on my boys when we come in. My only complaint is the drive / location but I will happily put up with it for such an outstanding team and office. We love it here so much!

We couldn't ask for a better vet! The whole staff is very professional and patient with our 7…read moreanimals--5 cats and 2 dogs. We really appreciate them! They are very caring.

Dr Saleh took care of my dog Snooky for 13 yrs very kind to him very professional he cares about…read morepets .The office staff is very polite and caring .Snooty was lucky to have Dr Saleh took care of if up until the end of his live.Thank you so much for everything thing.

Baffled at the negative reviews. I find this group to be a godsend. Incredibly caring and…read moreknowledgeable. And their prices are from thirty years ago. Both myself and my daughter who just rescued her new best friend will be using this group for as long as they are around.

My dog was recently neutered and it was such a great experience to just have a vet that put my mind…read moreat ease! My dog is on day two and is doing great!! Also the ladies in front are awesome, friendly and take great care of your pet!! Also their pricing is very good!! Five stars from us!!

My mom has brought our beagle in 4 times in the past month. Once to the emergency because she was…read morebreathing heavily. The dog is overweight. I would surmise that she was having a panic attack along with her false pregnancy which the vet also stated. Fine. They got the false pregnancy part right. My problem is this: The dog is itchy. Before they advise my mom to switch the dog food or try something less processed, or even change her shampoo and the soap used for her bedding etc, they inject her a bunch of times and prescribed her medication to eat with her food. --forever?! The dog is 4. They didn't investigate the cause of her itching at all. I feel like especially when you have elderly dog owners, there's some level of trust that you put in a veterinarian especially when dealing with dogs who are pre-disposed to certain things like allergies and weight gain. I took this dog to my home, to give her a little more attention and figure out why she was acting so sick, and within a week I stopped all her "anti allergy" medication, changed her food to a bland diet, found these giant tufts of fur missing, brought her to MY vet in New Haven, and found out she had a crazy infection from her scratching and biting at an old bug bite. I have antibiotics for 10 days, Antiseptic spray to clean up the area, a cone so she leaves the infected area alone, sample bland diets, flea and tick meds that I'll be giving her after this infection clears up, healthier treat samples, her nails are clipped and they squeezed out her abdomen which had gathered some liquid and was making her uncomfy. I have to bring her in to a follow up on 7 days so the vet can make sure That I am doing what I'm supposed to be doing to ensure she heals properly. In one visit. All of this in one visit. 250 bucks later. My mom has spent over 200 dollars each visit to this shitty ass vet office and I am APPALLED at their lack of attention to detail. If this was the result of a tick bite, or some other deadly insect my moms dog would have DIED and my mom would still be out over 600 Dollars for them to laugh and say, yea beagles get itchy. I don't think there is ANY excuse for a vet to miss this. Especially if I noticed within a week of observing her while working and doing a million other things. Chunks of fur gone, and NO ONE noticed ? Disgusting .

I would strongly advise against using Ridgehill Animal Hospital…read more I arrived right when they opened without an appointment because my dog had been in visible discomfort for hours and I was hoping they could fit him in at some point during the day, given they had his full medical history. Instead, I was immediately turned away by a receptionist with no compassion and told to go to the emergency vet down the street. I spent time outside trying to keep him comfortable, and after seeing other clients arrive, I went back in to ask if there was any chance he could be seen later that day. I was told "nothing today" and dismissed again. During this time, Dr. Pearce did not acknowledge me or my dog at all. I later went to Central Emergency Veterinary Clinic, where the level of care and empathy was night and day. Ridgehill never followed up to see how he was doing. When it came time to euthanize my dog, I was told there were no appointments available with his primary veterinarian until the following week. I was offered a late Friday appointment with another provider, which I accepted. On the morning of that appointment, I called inquiring about the process I wanted to be present for the entire process, including catheter placement. I was initially told "you can ask when you get here". The receptionist did ask and came back and I was told no. Then, I received a call a few minutes later saying the owner had canceled my appointment entirely and that I should "go somewhere else." Canceling a same-day euthanasia appointment and turning away a distressed pet owner in that moment is beyond unprofessional--it's inexcusable. This practice demonstrated a consistent lack of compassion, communication, and basic decency. I would never return and strongly recommend others seek care elsewhere.

My partner and I brought our dog Koda to Ridgehill almost his entire life, and after our last…read moreexperience, I would never bring another dog again. I am truly blown away by the blatant disregard and disrespect we experienced at the end of our dog's life. We brought our dog in Monday, 7/6 after he began to experience some discomfort in his front right paw. Our appointment was late at night, and we understand they close at a certain time, but we felt ignored and rushed out by the vet that we saw. Not only did she completely disregard what we were telling her about his limb lameness, lethargy, etc., she chalked it up to allergies, which he has had his entire life. She prescribed an antifungal, apoquel (which we expressed we have tried and it has never worked, and we had switched to cytopoint), and gabapentin that we later learned was not appropriate for his weight. We told her he wasn't eating or drinking, she didn't bother to pursue that further. She essentially said his allergies were bothering him, we could take x-rays, and then proceeded to tell us she didn't have time for x-rays, and sent us home. We gave him the medication, he showed minor improvement. On Tuesday, 7/14, our dog started to show signs of total paralysis and he couldn't move at all. We brought him in that day to see Dr. Pierce, who is FANTASTIC. She was kind to Koda, listened to us, and showed compassion. She told us half of the medications the first doctor prescribed were basically pointless, and the gabapentin was 1/3 of the appropriate dose for his weight. Dr. Pierce hydrated Koda, gave him food, and took x-rays, which should have been done the week before. Koda was given steroids, and we were told to check-in. Wednesday, Koda did not improve. He got worse. We had to give him water through a turkey baster. We were told we would be called in the morning for his x-ray results, and we weren't. We had to call. We didn't get a call back until almost 4:00 in the afternoon. As the day continued, Koda continued to go downhill, crying in pain, unable to move. We called them back around 5:30 seeking advice, expressing fear he needed to be euthanized, and asked for a call back and appointment. The person who answered the phone said, "um, no.... I need to talk to someone and they'll call you back." Nobody called back that evening, and we had to take Koda to the emergency vet to get euthanized. The following day, 7/16, as I am typing this end of day, nobody returned our call. I am willing to wager we will never receive that follow up call. I am absolutely DISGUSTED at the way Koda and his symptoms were ignored the initial visit. I am disgusted that Dr. Fracasso didn't dose him properly, listen to our concerns, x-ray him (even if that wouldn't have made a difference), and diminished his pain as allergies. I am disgusted that we were dismissed when we called back scared and seeking advice, and I am DISGUSTED that nobody bothered to reach back out. I would NEVER bring any pet I may have in the future here again, and based off of several recent reviews, I know this is unfortunately not unique to my partner and I. Ridgehill wants to get paid, they do not care about your animals, or you. It is absolutely disgusting to me that an animal hospital would treat an animal at end of life like this, and their family. I saw more compassion in an hour at the emergency vet we had to go to than I ever had at Ridgehill. Avoid them at all cost.

I would first like to acknowledge the many positive experiences I had at this practice in the past…read more Dr. Lang, Dr. Marotta, and several technicians cared for my dogs from 2020 through early 2026, and during those years my visits were consistently professional, calm, and respectful. Unfortunately, my visit on February 19, 2026, was completely different. I would give this place a zero star. I brought my healthy dog in for a routine checkup, fecal exam, and vaccines required for boarding. What should have been a straightforward preventive appointment quickly became uncomfortable and confrontational. During the visit, Technician Laura Kelly repeatedly spoke over me, raised her voice, and addressed me in a way that felt accusatory rather than informative. Each time I attempted to respond or ask a question, I was interrupted and not allowed to finish a sentence. The tone was not educational or collaborative. It felt adversarial. When she stepped out of the room, I could hear her speaking about me behind the door. Shortly after, Dr. Ashley Jackson, whom I had never met before, entered the room. Rather than asking about my dog's routine, training, or overall health, the conversation immediately turned critical. The entire interaction also felt rushed. Dr. Jackson repeatedly mentioned that she had a lot to say but might be pulled out of the room soon. She spoke at length, delivering a stream of general advice without first taking the time to understand my dog or my experience as an owner. I have had German Shepherds for six years, yet I was spoken to as if I had just adopted my first dog, receiving very basic instructions such as not exercising a dog immediately before or after eating. There was no attempt to ask what I already knew or what I was already doing. Most concerning, while we were still in the room and without discussing it with me first, Dr. Jackson instructed the technician to administer an anti-parasitic medication before any fecal test results were available and without asking for my consent. Decisions were being made between the two of them as though I were not present. In the moment I was shocked and frozen. Looking back, I wish I had stopped the situation and left. This was a routine visit involving a healthy dog. The escalation into a hostile exchange, combined with medical decisions made without discussion or approval, was deeply concerning. No client should feel spoken over, dismissed, or excluded from medical decisions during a preventive appointment. The experience left me deeply upset, and it took nearly a month to recover emotionally from what should have been a simple routine visit. I hope the practice reflects on what occurred so that no other client has a similar experience.

Just trying to be a responsible cat owner and brought my cat because he has a huge bald spot on his…read moreleg. $827 later and I still don't know what the bald spot is due to. First visit I was charged $360 for blood work; which came back fine. Second visit I was charged $457. Second visit was a week ago and haven't heard anything back. The receptionist did call me after the visit to tell me they overcharged me $70, but that they can't refund me the money. I can only use it as a credit. I will say, the staff is nice and cares about animals. UPDATE: After my post, I was contacted by Laura, the manager. and I was refunded the overcharge. There was also miscommunication about the wait time for test results. I was just told the results could take 7-14 days and that was why I hadn't heard from anyone.

The Monroe Town and Country Veterinary Hospital is the best in the area…read more My dog had been sick and I was in search of a good veterinarian. I visited a few other vet hospitals in the monroe area who were not willing to talk to me about my dog because they were rude and because of the pathetic and overzealous COVID restrictions. I then went to a pet store in Trumbull and the worker recommended that I go to the Monroe Town and Country Veterinary Hospital on Route 25. I went there next and met Dr. David Basak-Smith who was kind, intelligent, and understanding. He gave me an appointment as soon as possible to examine my dog and found that he was suffering from Lyme disease. Excellent find! After this we treated my dog with medication and he is back to normal! This is the best veterinary hospital in the area. Dr. Basak-Smith is also a military veteran and he should get your business first anyways. This place is highly suggested by me and you should tell your friends too.

They killed our pup pup. Brought her in a few weeks ago for some breathing issues, "diagnosed" a…read morepossible infection. Performed bloodwork and X-rays; we were told all was fine. Prescribed multiple pills. Fast forward 2 weeks- things are critical, much worse; brought her back in. Redid tests, we were told all was fine. Represcribed pills even though our doggie wasn't eating so no chance of getting the pills into her. She died 12 hours later in our arms. Horrific experience that I wouldn't wish on my worst enemy.