Update 6/18/2026 Exceptionally poor customer service and accountability. Due to the fact that Kinetico is a protected territorial monopoly, I have no choice but to contract with them for annual service. I called 6 weeks ago to make an appointment. Waited THREE weeks and no call-back. Called again and made an appointment for 6/18/2026. Today while waiting, I had a real bad feeling about them standing me up, so I called them. Turned out they had moved my appointment to 7/2/2026 without one single phone call notification. They were unapologetic about the situation. What a pathetic business. read more

I recently attempted a home install with Shelton's and could not be more disappointed with the level of service or professionalism shown by the company. After speaking with the sales team and being assured their company would take care of the entire install, halfway through the install process their team notified me they would not actually be doing any of the real work under or around the house. I, a 69 year old senior, was forced to wedge into the crawl space beneath my house and finish the job myself, during the middle of summer, to get my water back to running properly. When I spoke with the company regarding these issues they admitted fault but refused to actually do anything to help the situation. I have numerous emails and other documented correspondence asking for help in resolving the install problems, to no avail. This is the first time in my life I have ever had an issue like this, or reviewed someone publicly. To all those reading, be wary: $8,000 for a semi-complete home install feels an awful lot like a company that practices deceptive business and preys on older citizens. Unfortunately, an issue which seemed easy to solve and come to a quick agreement on now looks like civil litigation will be my only path forward. read more

Shelton's Water installed a 5-stage system in my home 6 years ago, and I've used them for annual servicing and filter changes ever since. I recently had them out to quote a new system for a new home, and the price had increased 6x. When I asked for a loyalty discount, they only knocked off $250 from an already very expensive quote. Needless to say, I was shocked by the price. I'm disappointed that they don't seem to value customer loyalty, and at this point, I feel their pricing is extremely unfair read more

Excellent service and installation, fantastic product offering. Derrick the sales guy was great, Mike and Matt Install guys were great.

I made the mistake of going with Shelton's Water for both a drinking water purification system and a water softener. This company is obviously in turmoil since it took over a month to have these systems installed in my home and every few days, I was dealing with a brand new employee since the previous employees that I had dealt with were no longer with the company. It was very concerning that the installers couldn't answer my questions and it was quite apparent that I knew more about water purification systems and whole home water softeners than the employees of Shelton's water. Every time I called their main office, I was treated as if I were inconveniencing the staff. The owner of the company doesn't take calls and his office manager is condescending and rude. I feel as if I paid 3 times the amount of money that I should have for these two water treatment systems for my home, and I certainly don't feel as if I can pick-up the phone and call Shelton's if I have any questions or problems with my home drinking and water softening systems. read more

Heather and the whole team at Shelton's water have been amazing. Highly recommend and will continue to use their services and refer them to whomever they can help. read more

Shelton's Water gives the best service! Through a comedy of errors started after I had a handyman change my water filters, all at Shelton have rallied and even replaced a faucet I'd purchased from them that was under warranty ! Patty, Sheryl, Heather, Gilbert and Preston are the coolest of people and all have integrity, a true find in today's world. Highly recommend! read more

We have been in our new home where water quality is very poor for 6 months. Our Kinetico K5 was installed right at the end of construction. We have used 2 bags of salt in the past 6 months and love the results of our treated water. I don't have a shop yet so another good thing about theK5 is the amount of space it takes up. Small footprint, big results! We also had the RO system installed and it's comforting to know that my family is protected from chlorine, bacteria and all the other junk in our our water. Sheltons serine and the K5 unit is definitely worth the investment! Zero built up. Zero limescale. read more

Great customer service and great products. We've had the works put into our home. We've installed the Home Softener, Chlorinator, UV, and RO system in our kitchen. Prior to purchase and installation, Will ensured that everything was understood as to the benefits of each part of our system. Everything was installed without a problem (Trey and Javier) and has worked as advertised. The folks that have come out for follow-up service (Kyle) have all been very knowledgeable, friendly, and efficient. After a lengthy evaluation of the marketplace, I'm glad I chose Shelton's Water with Kinetico products. read more

We used this company after being referred by a friend because their friend worked for this company. We met with Whitney and she assured us that they would get our home equipped with the best equipment that we needed. We just bought our home 4 months ago and it is a new build on 2.5 acres. We are on a well and have THE WORST rotten egg smell in our water. She ran a bunch of tests and told us that the system we purchased for $9000 would solve all our issues and provide us with the safest and cleanest water. Since then we have had nothing but problems. The company sent out techs that installed the equipment wrong in the first place. They ordered the wrong parts, and left us living with water we couldn't drink or even shower in. Finally it seemed like after weeks of dealing with people, everything was working smoothly but now all of a sudden the smell is back and it's so bad i cannot shower my children, wash dishes or even run the water in any sink for any amount of time without it filling the house up with the rotten egg fumes. My husband and i called a week ago before the recent ice storm we had to see if they could send a tech out because to me it was an urgent matter. We cannot live without water. This water is not safe and is testing at levels in the 1100's which are extremely harmful. My whole family has been sick for over 2 weeks and i feel like it has to do with the water and the potential harmful contamination. They keep brushing it off and saying they will get a tech to come out, and we have not had anyone call or come out. All they have done is instructed my husband to do a couple things and see if it helps and he has tried everything and still it continues to get worse. They are not urgent about it at all and at this point it's affecting our health. We have made numerous phone calls and I'm at a standstill and left feeling hopeless. I want all the equipment removed and my money back so we can move forward with a company that actually handles issues professionally and promptly. I have never dealt with such unprofessional people in my life. I would never recommend them to anyone!!! This company is a joke and should be ashamed of their unprofessional work! read more

After years of buying bottled water, we hired Shelton's to add a reverse osmosis system to our newly renovated kitchen in 2014. We now have great tasting water and ice, and have it connected to our ice maker too. We all now carry our water to work and school and prefer it over any bottled product. Shelton's service has been excellent through our installation and upkeep of our system. I highly recommend them. read more

Opened my business with Sheltons Water and have such a great experience. Love supporting local businesses in the area! What surprised me most is the customer service and the follow up. They do a lot of commercial business but have a residential side as well. Ask for Whitney! read more

After seeing this company around for many years, I finally got a chance to see what their water is all about. It's pretty darn good. I recommend them, and it's a great locally owned business. read more

Amazing product. Amazing service. We bought our non electric system to replace our electric system that broke down in a year. (Which the things that broke weren't covered in the supposed "lifetime warranty we were told we had.). Sheltons not only gave us a great system that's more water efficient.... They moved our unit to our new house when we moved and gave me great customer care. I will never own another system than Kinetico. They do exactly what they say will do. Please ask for Tyler when you call. He worked for our best interest and made us feel important. read more

We are so thankful for our Shelton's Water Kinetico softener and K5 Drinking System. My family loves this fabulous water, not to mention all the money we are saving on cleaning, laundry and hair products. When they told us at first we couldn't quite understand how these non electric tanks could make such a difference, it truly is amazing. There is a huge difference to the way our hair and skin feels. We highly recommend Shelton's Water Kinetico Equipment. It's worth the investment! read more

Previously we had a horrible experience with the company we worked with in another city so I was skeptical about hiring another water softener company. We ended up going with Shelton's Water since they specialize in Kinetikos'. Zachary and Mike came out to run piping and install the softener. Wow. What great customer service. They were wearing nice shirts (even though it's a dirty job), driving a nice company vehicle. Zachary was leading and he did a great job of explaining everything they were going to do. He was very courteous and you could tell legitimately cared about his job. He's been working with water softeners for many years. When I asked him how my old water softener even worked, he had no issues with explaining the inner components. Also, he said they might have to rip out a bush but they ended up working around it. Patty, the receptionist, is probably one of the most sweetest people I've ever talked to on the phone. Overall, I'm so happy we went with them and I have full trust in them. Also, if you don't have a Kinetiko. Get one. It will change your life and save your appliances. We've been using one for 8 years. read more

I didn't know the difference between good and bad water until I experienced this system by Sheltons Water. My Mom got it for me in my kitchen as my Birthday present in September because she was worried about the water I was drinking that came through the old pipes to/in my house - house built in 1937. Right away, I noticed a difference, and I know this is going to sound strange, but the big difference is that my drinking water doesn't taste like anything now. Before, it tasted heavy and like there was chlorine or other things in it. Now it's just pure! Best gift Mom could have gotten me! And the installation was professional and perfectly executed. Couldn't be happier! read more