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    Shenandoah Chalet

    1.0 (1 review)

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    14 years ago

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    John S.

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    Mountaintop Ranch

    Mountaintop Ranch

    4.3(3 reviews)
    10.7 km

    The views were definitely epic, but they came with a couple of big hurdles…read more The first was that when I booked online there wasn't any way to put the ages of kids or expertise level of the people riding. It's fine, but they claim that you don't need any experience. When we showed up, our guide saw us waiting outside of the car and he told us to sign in. After filling the paperwork he came out and said he didn't know that there were kids riding on their own. (I had my 11 and 9 year old riding by themselves). He seems like a very nice guy, but the whole time he was complaining that he already dealt with kids that morning and the slow horses had been used so he didn't have slow horses for us to put the kids on. The second hurdle was that his horse was not listening, I think he might've been a young horse that wasn't as broken-in as his usual horse. He said his horse was hurt, so he couldn't use it and he had to ride a horse that was "nuts." There were horses that were in the back that he had swapped so I don't know why he couldn't switch his horse to different one. He kept having to smack him and pull the reins to try to get him to keep going on the trail because he wasn't listening. This wouldn't have been a huge issue, but he insisted in holding a lead to lead my daughter's horse since she was riding on her own. (he suggested my son go ride with my husband doubled up) His horse kept moving abruptly, and I felt like it was more of a safety issue for my daughter to be near his horse so I asked him to let go of the lead, and have her ride by herself without him pulling the horse. She seemed to do much better without him holding it because, thankfully, her horse (Diamond) was cooperative and chill. The whole time he seemed very frazzled and worried. Although it is understandable for him to want us to have a good experience with the horses and for everyone's safety, I think that him having a different horse and there being better communication when booking a riding session would've made for a much better experience. The whole time we pretty much felt like a nuisance, and I felt sorry for him. He suggested that we get a partial refund because our experience wasn't as great as it should've been since we didn't have the correct horses to have a smooth ride. When I communicated with the owner, they just said thank you for letting them know and they didn't offer any sort of compensation or refund. In future, if we were to do this experience again, it would probably have to be with a different guide, but I don't think that I would come back to this Ranch I would try somewhere else. On a positive note, the views were amazing, the horses that we had were pretty chill and kept trying to eat, but other than that they didn't cause trouble. They had helmets for us if we needed them and the guide was upset, but he was apologetic the whole time. The guide did a great job at posing the horses for our family picture.

    My wife and I stayed in one of the cabins here over the weekend. We had a fantastic experience to…read moresay the least. Our host, Jess, was extremely welcoming, helpful, friendly, and made sure our stay was top notch. She provided detailed information, maps, a guide, food recommendations that were spot on, and brought us pizza our first night that was delicious. Our second day, Justin gave us a guided hike through the mountain to a couple private waterfalls. He was very friendly and accommodating of personal limitations for the group. Later on we had a trail ride on horseback with Justin. He made sure to pair each rider with an appropriate horse based on their skill and experience level. The views were absolutely stunning, and the ranch definitely lives up to its name. We enjoyed every second of our stay and did not want to leave. I hope to return sooner rather than later.

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    Mountaintop Ranch
    Mountaintop Ranch
    Mountaintop Ranch

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    TripForth - TripForth Office located across Route 33 from the entrance to Massanutten Resort

    TripForth

    3.4(17 reviews)
    7.9 km

    Stay away from TripForth and think twice before booking a stay in the Massanutten area…read more While staying at a vacation home, I left for a few rounds of golf. When I returned, I found a copy of the 1939 Hardy Boys book The Twisted Claw lying in the driveway. This edition contains racist language and stereotypes that many people find deeply offensive, and as someone with an interracial family and two young children, finding it on the property was extremely disturbing. I immediately contacted TripForth and asked them to help me get in touch with the property owner so the Ring camera footage could be reviewed to determine how the book ended up in the driveway. TripForth refused to provide the owner's contact information or facilitate direct communication. I also requested a refund so my family could relocate to a property where we felt more comfortable, but that request was denied. To make matters worse, there doesn't appear to be a way to speak directly with TripForth customer service. Every call I made was handled through a relay or messaging service, making it impossible to have a direct conversation with someone who could address my concerns or make decisions. The lack of accessible customer support only added to an already frustrating experience. Regardless of how the book got there, I was disappointed by TripForth's handling of the situation. I expected them to take my concerns seriously and work toward a reasonable resolution. Instead, I felt dismissed and left without options while traveling with my family. Based on my experience, I cannot recommend TripForth, and I will not be booking through them again.

    Scathing Airbnb Review (Policy-Safe) This booking was…read moremanaged by TripForth, and the experience was unacceptable. Our group of 20 was scheduled to stay during the severe winter storm in Virginia in late January, when the state had declared a state of emergency and roads were widely reported as impassable. For safety reasons, we did not attempt the trip and never stepped foot in the property. Despite these extraordinary circumstances, TripForth refused to issue a refund or even offer a credit toward a future stay. As a result, we lost over $2,000 for two nights at a house we could not safely reach. While weather is uncontrollable, management's response was entirely within their control--and they chose to show zero flexibility, empathy, or consideration for guest safety. For a large family group, this was an extremely costly and frustrating experience. I strongly caution future guests: if anything goes wrong, do not expect reasonable communication or accommodation from this management company.

    Photos
    TripForth - TripForth Office

    TripForth Office

    TripForth - Night skiing at Massanutten Resort - Jan 2025. Photo taken from the ski lodge deck near Base Camp.

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    Night skiing at Massanutten Resort - Jan 2025. Photo taken from the ski lodge deck near Base Camp.

    Massanutten Resort - kitchenette

    Massanutten Resort

    2.3(730 reviews)
    8.5 km
    $$

    Our second try... the first was in March, we missed the ski season, so we came back for summer…read more Seriously disappointed that the water park was $370 for a family of 4! That's more than Hershey Park, Kings Dominion, and Water Park USA. Which all have better water parks. However.... We loved the recreation water park and just did that 4 days, the kids love it, indoor and outdoor. Zip lining, summer tubing, go karts etc... we had fun.

    I waited a week to see if my attitude towards vacation has changed and I'm sorry to say it hasn't…read more If your going to this resort becuase your thinking it's like the hotel in dirty dancing - your in for a BIG shock. This is a HUGE complex spanning MILKED of mountainous territory. We stayed at the summit condos. This location was about 3 miles away from anything else on the property. Due to this anytime anyone had something scheduled to do we had to arrange how to get people from point a to b with only one car. This proved to be a HUGE hassle. The rooms - well ours needed a BIG update. The furniture was horrid. The couch cushions flattened into nothing and you sunk in the couch anytime you tried to sit. The best thing that could have happened to any of the living room furniture was to throw it off the deck. The bed was a giant non supportive marshmallow that caused me GREAT back pain. You could literally feel the dents from where people slept on it. It was awful. The kitchen was ok as passable at best. It had the world's loudest ice maker and dishwasher I've ever heard. Both looked like they belonged in the 90s. Onto the activities. Beware you will be nickled and dimed for EVERYTHING and that is so not a joke. The one class that cost $15 was for the kids to make a gnome home. They used an old milk carton and about $2 in crafting items. I'm probably being generous saying it was $2 of crafting material total. The escape rooms didn't work right and actually broke while we were there. On and beware things shut down on Thursdays for whatever reasons. So literally we went into town and spent time there cuz there was nothing to do on the resort. The pools are ok sized but have little to no shade. What shade that was there was quickly gobbled up by seat hogs that refused to move. I'm convinced people walked in saved their seats and left. The amount of stuff on chairs did not match the number of people who were there. This made the pool extremely hot and uncomfortable on the extremely hot days when we were there. Overall we traveled with 6 kids ranging in ages from 15-22. All were bored by day 3 and looking for things in town to do. Beware of the super strong timeshare pitch that you will be contacted about. While the tour they gave was nice there's no way I'd buy a timeshare there. Would not do again.

    Photos
    Massanutten Resort - Mold on the ceiling

    Mold on the ceiling

    Massanutten Resort - Their breakdown of why a timeshare is a necessity.

    Their breakdown of why a timeshare is a necessity.

    Massanutten Resort - Their breakdown of why a timeshare is a necessity.

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    Their breakdown of why a timeshare is a necessity.

    Shenandoah Chalet - vacation_rentals - Updated September 2026

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