They were at my home at 9:30 this morning and applied heat tape because my pipes were frozen. I…read morepaid $1300 and 6 hours later still no water. Why didn't they thaw my pipes when they were here after all they charged me a fortune. I will say the guy that was here doing the work was very nice and replaced my skirting correctly BUT still no water

Called them and they came out right away on a Saturday !…read more They were very friendly and were very reasonable on their prices.

Called Don at DT Plumbing -- and boy was I glad I did. I had…read morea leaky shower head amongst other plumbing issues and he was able to come over and fix it that day (extremely responsive). He was prompt, courteous, clean, upfront/transparent with pricing and I cannot be happier with the work that was done. I will be using DT plumbing for all of my future home needs.

Don was very professional, arriving on time and getting straight to the leaky pipe. He kept me…read moreinformed of the problem, provided an estimate before beginning work and left no mess behind. I'm keeping his number for all future plumbing needs!

If I could give this company 0 stars I would. Someone told me to stay away from this company and I…read morewish I had listened. The lack of communication is absolutely astounding. I had a problem with my septic over labor day weekend, the owner was more than willing to work with me but informed me their truck was out of service so they wouldn't be able to help me that day. He said he'd call his son and see if he was available and call me back. The next morning I got a call to see if I still needed someone to come, I did, the owner said "let me call my son and I'll call you back" which he never did. I got home the next day (Tuesday) and called a different septic company who would be able to help me that day. When I called McGinnis back to let them no I no longer required their services their response was "okay, we'll bill you for the work we did" to which my reply was "what work?" There was no communication that they would be there, I did not give my consent to have any work done, and now I have a $300 bill for something the second septic company who showed up on Tuesday, told me I could have done myself. I have been waiting for the owner to call me back for over a week now. The most I've heard from this company is the son calling me to lecture me on how he was there on labor day and no one showed up at the house after an hour an half of him being there and working. No one called me to tell me he'd be there. Stay away from this company and avoid the headache.

Excellent response, great service and nice technicians. Job completed as requested and quickly.read more

They did a really good job with my toilet. My half baked idea of thinking I could do it myself with…read morea flange adapter and some good old fashion silicone really screwed me and not in a good way. I'm thinking by my 3rd beer I decided I'd call in the big boys. Hell I even forgot what I was doing. They came in and put some serious work to that train wreck I caused. It was a bit pricey but the job is done and I'm sitting pretty with the wife. Very professional people unlike me.

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

They convinced us to get a new furnace. The new one is garbage. It constantly freezes up when on…read moreA/C mode and stops working in the summer. All they said we could do is turn it off for awhile. Our old one was working fine and never did this.

I had a disappointing experience with Jack & Jill Plumbing. After the installation, the tub spout…read moredid not function properly. I contacted the company, and while they did return, they did not adequately investigate or fix the issue and declined further repair. I ultimately had to hire a second licensed plumber, who confirmed the original installation was done incorrectly and required additional work to fix. I made a good-faith effort to resolve this directly with the company before escalating, but was unable to reach a resolution. Based on my experience, I would not recommend using Jack & Jill Plumbing.

Update today 9/28 now I'm stuck with cleaning water in the garage because clearly his cup theory…read moredoesn't work. Also called this afternoon was told a manager would get back to me shortly and it's been hours what a complete joke I need an experienced plumber, beyond upset and pissed is an understatement Thank goodness for the manager. All I wanted was to ensure the pipe for the washer drain was okay and for the hot and cold water hose connections to come off, the prior home owners seem like they couldn't take them off and they were rusted on. Cayden told my husband that just dump a few cups of water down the pipe and if it goes down then it should be fine. Odd but okay ? Also he was going to charge $1k to fully connect a washer ?!?! I can do that myself. Also it was going to be $350 to remove the washer hot and cold hoses and attach them. I said on speaker phone that well I guess we can try it ourselves. But I did call for you guys to remove them. Because we had the tools but it was so hard to get them off. His manger said just to take them off and charge us for the visit. Thank goodness for the manager, but then he said to my husband if you leave a review I get $40. I think this kid is super green and makes $$ off of services. I think this is a training issue and he needs to be retrained. But I enjoyed talking to the lady who I booked with! She was kind. I booked based on reviews, but just watch if someone is looking to charge a wild number for something.

We needed fast service to replace a faulty basement bar sink discovered Friday evening. Ethan…read moretroubleshooted the plumbing situation first thing in the morning and quickly identified the issues associated with the pump. Replaced the pump immediately and secured all fittings. Provided quality service with real good explanations.

I like Pride. I've…read moreworked with a few plumbers in the Rochester area, and they might be my go-to from here on out. I appreciated how everyone I dealt with was calm, courteous, and knew their business. I spoke to Ross on the phone at first, and he was great to coordinate with, especially since we had a couple of scheduling issues. Steve was the plumber who came out to take a look at our shower issue, and he was on time, and very professional. He let me know what we were looking at price-wise, and although it was a little steeper than I expected, the work they did was good. You should know that their service call price is $49. That's on the lower end in my experience, but they don't waive it if the work is more, it's added to your bill. That said, I talked to another plumber in the area whose service call price was $250 (bananas), so it's all relative.

My shower drain was clogged, I tried draino and it did not resolve the issue. I called this company…read moreand they sent someone out who didn't help. They literally looked at it 5 minutes and said they could not resolve the issue and that they would have to take out the ceiling and all this BS to get to the clog. They also said they don't do finish work if they have to rip out the floor/ ceiling. They never sent me a quote and I resolved the issue myself later by more extensive research on the issue. This company is a scam and should not be used.

Stay away!! Extremely overpriced, forgot to re-attached the house grounding cable so my home was…read moreun-grounded for several days until I figured it out. When I spoke with the owner she really didn't seem to care.

I reached out because I had some gas leaks in the basement and needed a quote to have the work…read moredone. I initially got a text very quickly but when I responded asking when someone could come out, I heard nothing back. i even checked in the next day (I know people get busy) and still no response. I know people are busy, but a short reply would have been appreciated. Especially considering what I needed, I did not really want to be inhaling gas fumes any longer than necessary

From the owner: In the vast landscape of the service plumbing industry, our business shines as a beacon of…read morereliability, integrity, and unparalleled customer commitment. What sets us apart is our unwavering dedication to delivering notjust high-quality work, but an exceptional experience from start to finish. We firmly believe in transparency, offering honest, upfront costs without any hidden surprises. But beyond mere transactions, we prioritize building lasting relationships with our customers, always puting their needs first Our ethos revolves around going above and beyond, ensuring that each client feels valued, heard, and cared for. In a market often marred by uncertainty and inconsistency, we stand firm in our promise to provide top-tier service at a fair and reasonable price, making us the trusted choice for all plumbing needs.