I'm sure the doctor is great, however you have to get past the wicked witch at the front desk…read morebefore you can see the doctor. I hope you have better luck than me. The old lady answering the phone has a few screws loose, and that's putting it mildly. Read these other google reviews and you'll see what I mean. My Insurance does not require a referral. I called, and the rude old receptionist claimed they were not taking any new patients. So, I scheduled an appointment with my primary doctor, and guess where he is referring me...LOL. I said to my PCP but I thought they weren't taking anymore patients, he said "not that I'm aware of, I just referred someone there". Haha I think doctor O'Connor needs a new person answering his phones because this old bag clearly has dementia. Fast forward two weeks: I called to see if they have received my referral and to schedule my appointment. Guess who answered the phone, if you guessed the same lady as before you would be correct! Now, she is claiming "they do not take my Insurance". I let the old bag know that this provider comes up on my Insurance portal list, I know those lists can be outdated, so I called my Insurance and they are showing this provider as being active. She made it sound like they only take Medicare (which I'm sure is NOT true). Then she proceeded to tell me "with that Insurance you will be probably have to go down to the Valley". She named some Neurologist that does not even exist in the Prescott area ( I think this old bag needs to retire because her dementia is terrible!). The old bag at the front desk will become combative and rude, even cut you off if she doesn't like what you have to say. I am amazed that nobody has complained about this lady. She makes things up as she goes, and is preventing people from seeing the doctor. Just a nasty human!

What an amazing experience!…read more Dr. O'Connor is the first doctor ever, that has explained step by step everything he was doing during his time with me. He was pleasant and very engaging as he performed a nerve conduction test. After test was completed, he even took the time to complete his report so that I could walk out with a hard copy in hand! He was absolutely wonderful and I highly recommend him. Staff was also very professional and helpful from start to finish. I am so happy that I was referred to this office, because the wait to get in was well worth it!

This doctor will tell you right up front he is only interested in patients who are looking for a…read moreoperation and is very uncaring. He was glad to order me a MRI for profit, but refused to even write a me a report about the findings. It is hard to believe that this facility would have someone such as himself working there. He has no heart

My family doctor sent me to Dr. Spitalieri several years ago. He said Dr. Spitalieri was the only…read moreneurosurgeon in the area who had trained in an advanced spine fellowship. Dr. Spitalieri was incredibly kind and considerate when I went to see him. I don't care what anyone says...bedside manner is important! I want to feel like my surgeon is treating me like he would a member of his own family. DR. SPITALIERI DOES! Dr. Spitalieri recommended surgery and performed a minimally invasive lumbar decompression on me. I felt great after the surgery and I'm still going strong! I highly recommend him to anyone!

I had been seeing Dr. El Harakeh for almost 20 years. My wife has been seeing him for at least 6…read moreyears. Helluva thing to tell us at our last visit if we can't pay $1200.00 per year each, he can't see us anymore. Had to fight to get our Records. Discrepancies in our Records. He's a great Doctor, but really, no referrals, no nothing. Guess that's what you get for being loyal.

Have tried since June to get sleep apnea test, left messages, no call back. Finally reached someone…read morewho told me o need prescription from my primary not true. I already had a consult from sleepnettersouthwest excellent service there with office person Charlie, she had sent in a referral , she said she would send a second referral. I called back spoke to Jody no referral there via fax she stated. I said can't you please call Charlie at your sister office to confirm,? No she said we don't call for referrals blah blah blah , I hung up on her done with unprofessional rude office people guess they don't need nor at this point do they deserve my business, bye bye I will go else where. Worst medical office to date. All I wanted was an appt with Dr. Jani. They don't even derserve one star but seems it needed to be filled in to post!!!!!!

I really like Jamie Potter and her staff. They are the best…read more Never had to wait long. Fast and efficient

I have been with them for 6 years and the staff and Nurse Practitioners are well educated and help…read moretheir patients to be healthy.

NAVAHospital continues to amaze me with their five star service exceptionally clean facilities and…read morediverse staff covering essential needs. They treat us vets in a very respectful manner. Their urology and wound care teams are beyond what is available in Prescott. And if one requires further care their community care teams will get you what you need whether it be in the Prescott area or Flagstaff, Phoenix as needed.

Overworked providers, er Drs quick to judge, primary care Dr not treating my conditions…read more Misdiagnosed 3 times was sent to Phoenix for emergency surgery and come to find it was something totally different. And if you're not service connected forget about getting a ride home! They left me stranded in phoenix after being discharged for inpatient care. Unacceptable!!!

I had a full shoulder replaced by Dr Chun April 22,2026 and 2 months later I'm riding my motorcycle…read moreand doing really well:If you want someone to hold your hand this is not the guy but if you want the best orthopedic surgeon around this is by far the best Dr to do the job. I'm so happy with my results and his team is also incredible right down to the pt folks. Thank you Dr Chun so much Bill Belanger

The office staff was very helpful, but Dr Chun is way too strict about his use of adequate pain…read morecontrol. He never came and spoke to me after the surgery, he comes across as completely condescending. He comes across as if you are just the injury. He doesn't seem to treat his patients as individuals with individual needs. I would definitely think twice before using him ever again

This is the information that's on their website:…read more 3120 Willow Creek Rd. Prescott, AZ. 86301 Tel: 928.212.1480 Urgent Care Hours: Mon.-Fri. 9am-7pm Sat & Sun  9am-2pm On the evening of Friday 1-25-19, I went through one of the longest and most painful experiences in my life with a UTI. In the early hours of the morning I started looking up urgent care facilities and this one had a 5-star rating behind it. At approximately 8:50 a.m. on Saturday 1- 26-19, I called this facility and their voicemail put me through to their new building nearby. I left a message stating how much pain I was in and that I'd like to make an appointment for that day. I left my phone number for them to call me back on. Ten minutes after they'd opened, I still hadn't heard from this urgent care facility so I called back and left the same information again. Shortly after that I went to their website and filled out my name and address, asking for someone to call me back. I waited and waited and waited and no one in this business ever got back to me. I'm absolutely disgusted with this urgent care facility and I will continue to tell my story to everyone I meet. Bottom line avoid this place all costs, because in my opinion they obviously don't care about a person who is in 'excruciating pain.'

The staff in the front are so incredibly rude and unhelpful. I can't even believe how rude the girl…read moreat the first desk on the left when you walk in. I asked where urgent care was and she looked at me with disgust and said "not here" and then picked up her phone again. She was then rude to the person that walked in behind me. I walked to another station and asked where urgent care was and they said we don't have an urgent care anymore go down the street to another place. But I had already called the office and they said they did have an urgent care. I will never go to this place again and do not recommend it to anyone.