Kyle the owner has helped me handle an issue, and overall this a a gym worthy of the value, size…read moreand experience. Would recommend.

A majority of the people writing good reviews either work here or are friends with the 20 people…read morethat are "owners." The facility is missing: - a daycare - sauna - pool - air conditioning during the summer - secure parking (lock your doors and take everything valuable ) They are not good to their trainers. Their "nutrition coaches" are under qualified to give the nutrition advice they give.

The training staff and instructors are excellent. I am 50 and I am the healthiest and strongest i…read morehave been since my 20s.

Lots of nice equipment and classes, but main ceiling fans seem to malfunction on a regular basis…read moreand it continues for weeks at a time. No back-up floor fans are provided, so workouts can be pretty miserable.

I really do love this gym, people of different ages, genders, sizes and fitness levels all work out…read morehere, and are all polite. Staff is friendly and helpful. What I DON'T like is how people are on the equipment AND on their phones at the same time. Ok not talking about scrolling between reps while resting. (For a reasonable amount of time) I have been waiting for a piece of equipment and someone has been talking on their phone for 15 minutes while sitting on the equipment that I'm waiting for AND THEN finishing up their workout on that same equipment. This is just RUDE. Thank goodness this just happened once (so far). What I constantly have to deal with are people scrolling, texting, or whatever when they are done with using the equipment and not getting off. Not just for a minute or two but for a good 5 minutes. This is also RUDE. Get off of the equipment when you are using your phone!

I have been back to Planet Fitness and the gym is back to being clean and well staffed. The tanning…read morebeds and all the equipment that I have used has been cleaned. The floors and restrooms look great. I highly recommend the Planet Fitness in Martinsburg WV

The second I walked in the owner hit me in the face with a dumbbell now I need surgery he said he…read moredid it bc I look like his ex husband but It was just a 2lb but still hurt the employees were really rude and it was overall the worst experience of my life

love it here! The staff are very friendly the people are super chill and 24 hour availability.read more

This may seem like a small, family-run business from the outside. From the inside, you realize that…read morethis "small business" is extremely professional, friendly, organized, and every employee there is well trained and highly competent. It's very impressive -- if you make a phone call to them to update your child's schedule, any employee who answers the phone is 100% competent and able to help you. I don't think I've seen another business -- of any size -- who does this. Often, the person answering the phone knows you and can pull up your child's account before you've even said their name. I've been going here for years for gymnastics (daughters) or basketball and fitness for myself. This place is good and always getting better. I'm a stickler for good customer service and competence at a business. 4 Star nails this. Every day. This is one of the most impressive businesses I've ever encountered.

A wonderful place, family owned. A great place if you have a daughter wanting to do gymnastics. By…read morefar, the best around. Also, if you're trying to get swole they have a modest weight room, but never crowded..which is a huge plus! They also have a full-sized basketball court where we often go to play pick-up games, and practice our jumpers. DUNKING ALLOWED. Anyhow, just overall, a very relaxed atmosphere. great for all ages, and the prices cannot be beat!

Amazing looking at these reviews. the one i left literally took 3 months for a response. goes to…read moreshow how far behind THEY really are. THEY turned me into collections and it got dropped since THEY can't respond in a timely manner. Hmmm starting to see a pattern here.

This Gym is trash, equipment is garbage and old. All the TVs don't work. There's very few spray…read morebottles and everyone uses the same towel to wipe off equipment after they use it. Bathrooms smell and toilets are always clogged. Let's not even start on the showers smh. One piece of crap water fountain. Guess the pool that they've been advertising will come eventually too huh? And then there's management. I cancelled my membership over the Phone (contract was up) because I couldn't make it to the location due to moving. Fast forward 2 months and I'm getting collection calls because the owner refused to cancel the membership. Now I have a bill for $150. Don't give this place your money, you've been warned!!