The employees here are great. I've known Guru and Daniel for years. The younger lady Mohini and the…read moreother younger gentleman (I cannot remember his name) are also very great employees. They are always helpful and kind, professional and patient. They are clearly doing their best in what is a demanding environment. Unfortunately, I witnessed management speaking to them in a disrespectful and discouraging manner, including comments implying that employees were easily replaceable. It created an uncomfortable atmosphere and reflected poorly on leadership. A strong team deserves to be treated with the same level of professionalism and respect that they give to customers every day.

I had never used a storage facility before but everything here went very smoothly. From setting up…read moremy move-in, daily check-ins and final move-out. Great hours and excellent location. Daniel is very accommodating. The one thing which would have been nice is a pallet jack/fork lift and ability to put my items on a pallet when moving out. But I understand this is a self-storage, so they do not have those tools. 5 stars

Excellent service, the staff is very friendly and the space is very clean, its easy for parking and…read morethey help you with everything you need!!

Very friendly, very transparent. And very helpful workers and work environment. I feel safe and…read morevery accommodated.

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

Used ZeroMax for a few items and they delivered it perfectly. No issues with their service. I…read morehighly recommend them

Excellent movers. Showed up on time. Gave a lot of attention to detail. Dealt with a few last…read moreminute changes on our part. The movers were prepared and very nice. Felt our personal belongings were in good hands and safe. Price was exactly as estimated. No hidden surprises. Couldn't have asked for a better move.

The guy at the desk, Theo, was really helpful and friendly. He explained everything and made the…read more process quick and easy.

I had a great experience with customer service. Theo was extremely helpful. He is easy to deal…read morewith, explained every clearly abd we were in and out, one and done within 30 min.

I think this place is close to where I live and I've had a space for a while. I recently had a…read morefire at my apartment and the person helping me made sure I got what I needed. They kept the doors open for my transfer from one unit to another and opened the gate each and every time I needed it. The place is clean and easy to get to. They all you a few days before payment is due so you don't pay fees either. Price is a bit high but I think storage is expensive. I think is is a cool spot if you need a place to drop off some stuff. It's like having an extra closet.

NEVER do business with this evil, parasitic company!!!!…read more Recently, after paying for a storage locker for 12 years, which cost me some $25,000, I finally cleaned out my storage locker at this facility. At the last minute, to have their employee Abi tell me that her colleague was incorrect in telling me the date of a late fee, and that I was going to have to pay $25 anyway notwithstanding my reliance on her colleague's advice, and then to have their totally unsatisfactory staff Inari unilaterally change their longstanding grace period policy and charge me some $50 to access my unit, even though I was within the 10 day grace period, is unconscionable and outrageous. NEVER DO BUSINESS WITH THE, THEY ARE EVIL!!! John Otrompke

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!