SPG loyal in my hotel preferences but thought the hotel was a bit small - small hallways, small elevator, etc. lighting in the rooms were by individual lamps as opposed to central switches, so it was a chore to get light and then consequently turn them all off at night. Location is quite nice in terms of being near Harvard square and close to the T stop read more

Old Hotel - built in the 1920's. Yes the elevator is a slow speed adventure, but heck, it's an old hotel! Nice amenities, if you are on one of the top floors you have free breakfast and a sort of cocktail hour in the afternoons. We were here for a tour/conference of the Boston area and loved the convenience to the T and Harvard Sq. Also, got back late a couple of nights and opted to go to the hotel restaurant for dinner. Wow! Very good food! A bit pricey, but very worth it! The last night of the tour/conference we had a banquet. Hundreds of people, three different options for dinner, and everything was served well cooked and delicious! Lovely ball room too! I had chicken and it was cooked to perfection, moist and hot and very tasty. It always amazes me how these places can do this! One drawback - The room was sort of stuffy. I just wanted to open a window. But then again, it is an old hotel. Nice experience! If I didn't already know a great B&B in Boston, I'd stay here again. read more

It's in a really good location. Steps away from Harvard yard and the "T" ( Boston's train system if you are not from the area.) I initially thought one of the elevators was broken because it only opened halfway but it turns out it was just a really small one :p. The drain in our bathroom was kind of clogged which was a little gross. Also would have been cool if there were more hangers. For almost $400 a night and being on the club level I was expecting a bit more. They do give you a free pouf for shower gel but what is that worth like 1 dollar? read more

The Sheraton Commander is a solid property within walking distance from Harvard. Service here is excellent, but not effusive: the staff is nice, prompt and competent. The hotel is renovated, so if you've stayed here before and were putt off by the building's age, try again. read more

Sheraton Commander Hotel - Standard Room - Hotels Near Me - Cambridge, Massachusetts

Who doesn't love walking into a beautiful hotel lobby at the end of a long journey? Even better, who doesn't love a 4 poster bed that's big enough to accommodate 4 people? No, there's nothing particularly amazing about the Commander. Sheraton is a national chain, you know. The lack of a pool is a distinct drawback, but other than that, it's all good. Well, it's also super expensive. They should really have a pool. read more

I've stayed here several times in the last few months. I picked it because it's one of the least expensive Starwoods properties in Greater Boston. It's also right in Harvard Square, which can be a good place to stay. On the plus side, the hotel is affordable and they have a nice bar/restaurant (which seems to be mostly empty during the week). The staff is always friendly. It's also a short walk from the epicenter of Harvard Square. The 'T' is also close - you don't need a car. But.... The hotel is on the older side, and even though it has been upgraded over the years, the rooms lack modern amenities and are rather uncomfortable. The in-room HVAC appeared to be from the 1960s; it came on with a loud BANG! that woke me up several times. I played the hot/cold game all night. The room was also painfully dry. They don't appear to have a centralized room humidified like more modern hotels. A good night's sleeping isn't something I've been able to experience at this hotel. The Commander is OK for a quick overnight trip--especially if you have business in Cambridge. I'd look for something more modern and comfortable if you're stay is extended. read more

Hotel is rundown and dated, Rooms are dark and look as if they haven't been renovated in 25 years. While convenient to Harvard Square, it is definitely not worth the price. read more

An old, classy hotel. You feel like you're getting a peek into a past era. Service was all right - could have been more polite. You can't beat the location. read more

Came to Boston for a conference and decided it would be nice to stay in Cambridge for the weekend. After a very long journey from the west coast by the time I arrived at the Sheraton my phone was dead. This wouldn't have been a big deal except my friend forgot to put me on the reservation. Janelly at the front desk was extremely courteous, patient and professional. She allowed me to charge my phone behind the desk for a few minutes then called my friend to square things away. In the meantime she gave me a map of Boston with some great tips on where to go and how to get around. To top it all off she have me her train pass to help get me started! My stay at the Sheraton was top notch as always, clean comfy rooms, a great selection of complimentary in room beverages (bottled water, Starbucks coffee, teas), and with Janelly's great service to top it all off my experience was fantastic! read more

Closest hotel to Harvard. The classic place to stay when visiting Harvard. It's been there forever, but it's been updated to current accommodation standards. Only caveat is the small elevator. read more

If you are part of an organization that wants to book a banquet or something, their ballroom is really nice! If you reserve the big room, you have access to 2 bars and 2 levels - one with a dance floor and one with just standing room. It is near the T and taxi access and parking is less of a problem than it is in downtown Boston. Plus, walking in Harvard Sq at night is really pretty read more

I rented two function rooms at the Sheraton Commander last week for a video shoot. I should have known after being transferred about 4 times during my initial phone call for information that having a centralized person to help me would be impossible. Long stories short, the staff basically catered to our needs (mostly) after some negotiation. I was quoted a 24-hour hold rate for each room I needed, and rather than start my rental in the morning, for example, I wanted to rent them from 6 pm one night to 6 pm the next, and at first, they tried to charge me an extra $500 for that. I didn't realize the entire banquet/catering team would be away at a conference the day of our rental, so when I tried ordering food to feed our crew 5 days prior to our shoot, it was a bit tricky, and I had to coordinate with the restaurant and send someone to pick the food up. It was also hard getting the staff to continue to bring us bottled water, though we asked with plenty of notice. Anyway, this is all boring stuff. The hotel itself is nice, and ultimately my requests were accommodated-- just felt like I had to work pretty hard to get them to understand what I needed, and it would have helped to have one central person helping me, rather than needing 2 people in catering, 2 at the restaurant, 2 at the front desk, and the valet to all do their pieces of the job. But, the burger I had brought in from Nubar (the hotel restaurant and only food I could bring in, per union regulation) was awesome. And we got Voss water, which I hear is the only water Madonna drinks. So there's that. read more

We booked 2 adjoining rooms for two nights and arrived to find that adjoining rooms were not available. The rooms we were given were cramped and dark with poor views and had dorm-sized or smaller bathrooms. The canopy bed frames without the canopies were falling apart. It simply made no sense why they didn't take down the collapsing wooden frames. The elevators barely fit a stroller and a carry on. We had an unfortunate experience with management at the Nubar restaurant at the hotel on the morning of departure. We politely asked the host if we could enjoy some North End pastries that we picked up the night before with a morning coffee before being seated. We were told that it wasn't an issue at all and when the coffees came were told by the waitress that it was against restaurant regulations. The restaurant director arrived and explained that it was a liability concern and disallowed. We took the pastries to the Back Bay and had brunch at the Taj... with the pastries. On checkout, the hotel charged us for one night despite using Starwood points to book both rooms for two nights. We will be dealing with this with the general manger. This hotel is in a good location but dated and not up to service or infrastructure standards that we've come to expect as SPG Gold/Platinum members. It's a solid 2 star hotel. read more

Stayed at this hotel multiple times while on business trips and when touring universities in the area. The rooms are oddly shaped and sometimes slightly smaller than a typical Sheraton room (It seems as thought the building may have at one time been residences).. But what you give up in modern hotel luxury, you gain in historical, cultural, and eccentric flavor. You definitely get what at the time felt like a more authentic cambridge/boston experience, since they do a great job at decorating the hotel like it's part of harvard college. Another big plus is the free breakfast in the morning.. Wonderful server staff, continental breakfast with some extras (like eggs), and a location great for accessing Harvard or MIT. read more

Nice ambience in a relatively good location, but at this price point, nothing stood out to earn anything more than an average rating. When I return to Cambridge, I will likely look elsewhere for my lodging needs. read more

First of all, this is an old hotel. You can tell by the antique elevator and the smell of the place. If you like old buildings, you'll love it. Otherwise, you might not like it. Besides being old, everything else was wonderful. The staffs were very helpful and friendly. I had to ask for a hotel handyman to fix the bath tub drain and the hotel gave me a discount on my room for the trouble. It was raining on my checkout day, and the bellman was very helpful and carefully transport my luggage into the taxi with minimal water on them. Overall, I like this hotel and I'll be sure to go back when I visit Boston again. read more

The location of the Sheraton is fantastic. Literally minutes from Harvard square with a vast suite of dining options. The hotel itself is average. The room was tiny, albeit clean, but forgettable and my "view" was awful enough that I left the drapes shut. All of this would have been fine if it weren't for the premium rate of $350/night. I might be back, but I'll be looking for other options first. read more

This hotel is friendly, clean and accommodating. Location was perfect for our needs which is why we selected it. It is very close to the heart of Harvard's campus and all the supporting businesses. However, it is also just slightly outside of the heart of Harvard nightlife for a quiet stay. The hotel restaurant only serves dinner at this time, and we are happy to report it was one of the best meals we have had in a very long time at a hotel restaurant. read more

One of the ladies at front desk today was very unpleasant. She was very arrogant and condescending when I inquired about estimated check-in time. I put in an early check-in request weeks ago and was fine that early check-in was "impossible". I was simply asking when it'd a good time to come back since I'd be out at a coffee shop working. I'm a gold Hhonor member and a Sonesta elite member. Thought I would give Sheraton a try for this work trip. I expected some manner from a name-brand and a location so close to Harvard. Change: Another lady gave me a call shortly after my review to let me know my room is ready. So I'm changing it to 3 stars. Let's see how the whole trip goes. read more

Stay here when I go to Harvard for work. It's an incredible hotel with even more potential, but only downer is snobbiness and could be more clean. Rooms are small, but quiet and very good location - depending on what you are in MA for. Awesome that the park is right out your front door, beautiful churches and architecture all within 1/2 mile of hotel. Nice fitness room, but like everything, just need a bit of an upgrade to get to 4.5-5 stars. read more

I had an absolutely terrible experience with this hotel. I was set out for a great college touring experience with my friends' family and had it ruined by this hotel and it's staff. We went to bed at the hotel, and the next morning there were hundreds of ANTS in the bathroom. We called someone to get the ants out, and they came but did not do a very good job considering we were still finding lots of them afterwards. The staff was not considerate at all. We checked out and thought the incident had ended, but no. On our drive home we found they were all over our car and bags. We had to stand at a rest stop trying to spray them with Lysol and shake them out of our bags for a good half hour. This was a horrible experience, and we will NEVER check into this hotel again. read more

Wow. I travel and do events for a living, so I've stayed in hotels in pretty much every major city in America. This hotel is, by far, the absolute worst hotel. I've stayed here three times (why do I come back? I have to because of an event and the location, otherwise I would not ever stay here again). Here are some things you can look forward to: Room service? Fuhgeddaboudit. As I write this, I'm sitting in my room waiting for a Seamless order because I spend 20 minutes trying to track down someone, anyone, who could take a room service order. The room service number just rings through to the restaurants, where 1. they won't take my order because I don't have a menu (there wasn't one in my room) and 2. the room service menu is different (um...it's the same hotel) but they don't have one and can't tell me what's on it (I'm trying to order a steak. A steak. Any kind of steak. In a box, with a fox, I don't care.) The girl on the phone advises me to try calling room service every couple minutes. Nice. When I give up and call back trying to place a pick-up order, she tells me the bar is too loud to take my order. Awesome. Other things this hotel will do: If you reserve a certain type of room, you can call twice and have the person the room is for call, and speak directly to the booking manager, and when they show up, it will be the wrong type of room, and the front desk will give exactly zero fucks. They will deliver a cheese plate to the wrong room, let it mold overnight, then put it in the right room during the day, and let you find it six hours later. Covered in blue mold. And not the cheese-type of blue mold, but the mold type of blue mold. They will lose every package you leave with them. Their A/V systems and house sound will not work. Again, zero fucks. You might luck out and get one worker who is actually willing to do the job you are paying them for, but that usually just means they're not from Boston or they haven't worked at the hotel for very long. None of the computers in their quote unquote business center work, and neither does the printer. Wondering where to print? The staff will grudgingly direct you to a Kinko's a half mile away. Anyway, I have several more of these stories, but you get the idea. This is, by far, the worst hotel with the worst service I have ever stayed in. And I'm ever so grateful to be paying about $300 a night for the privilege. The hotel itself is dingy, outdated, and has those horrible tiny one-person elevators with the half-doors, none of which I would care about if they had a staff who gave even a partial fuck about their customer service. read more

This hotel was great! It's about a 10 minute walk to Harvard Square and probably the best hotel in the area. The outside was gorgeous. There was a little park across the street and in the entrance of the hotel had a garden which comes out great in pictures during the day. The service was fantastic. I feel bad that I don't remember the front desk person's name, but he was very professional and helpful, checked us in quickly, and even gave us a map of where to go at Harvard University and places around it. The rooms were clean and had a nice view of the streets of Cambridge. I would recommend this for anyone going to a college tour or just visiting Boston because of the quality, service, and location! read more

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On the plus side: the rooms were clean, and the restaurant staff and reception couldn't have been nicer. We got a larger room than we expected and they didn't charge us for the rollaway our son used. Loved the location, since our kid lives in The Quad. The one negative? A strange and misleading Be Green housekeeping policy. You have to see this informational card to believe it, and even then you won't understand what game is being played. It reads like some insane legislation written by 3 competing factions: management, the unionized housekeepers, and the Green Party. Sum is, if you want to be green and forego full laundry service, you must forego ALL HOUSEKEEPING. And it's quite hard to do that: leaving the card on the doorknob is not sufficient. You must also call housekeeping (why?!? No good reason) prior to 2 a.m. Finally, if you're my age you must buy some reading glasses so you can see the teeny tiny font at bottom of card, which is a necessary green pledge of some sort. (JK, but only re: last part!) Management: It Is Not Nice to Trick Your Patrons. Make a simple "low laundry" policy and make it easy to select, like other good hotels do. You can do this. read more

I've stayed here for the past week and I've had a pretty good stay. The hotel is beautiful and really shows off the Cambridge charm. The rooms are not incredibly big, but I definitely wouldn't call them small. The decor in the room is nice and perfectly fitting for a short or longer stay. The one thing I didn't like was the air conditioner. It was right next to the bed. I ended up having to move the bed so that I wasn't breathing in all the air while I was sleeping. It cooled the air down really fast so that was nice. We had an incident in our room where it was cleaned oddly. Basically it looked as though a little raccoon had come in and knocked down our lotions and played with our toilet paper. We spoke with the front desk about it and they handled it in a professional manner. The next day they updated us on who was in our room and what their next steps were. I would definitely come here again! read more

First let me state a few things...about 10 yrs ago I stayed at the Sheraton in Chicago and it was one of the worst hotel experiences I had, and have never returned to a Sheraton. I am a member of SPG and have stayed at other properties and have been thrilled...that being said....this hotel ROCKS! Yes it is old, and the one elevator is small, but service was amazing. My room was clean and perfect. Isn't that what a room is for...sleeping?? Having read some reviews on yelp I was a little leary, but so surprised!! There are more then the one tiny elevator so many people griped about. Price was perfect...location fantastic ( I trained it everywhere). Sheraton...you won me back....well done to the entire staff!! read more

This hotel is definitely not for me. I recognize that it is more historic and most buildings are older in the town of Cambridge. That being said, I would rank it in my top three worst stays ever. The rooms are very small, the stairs are faster than the hotel, the restaurant is average at best... And the service was very very poor. They were not busy, but as a customer I felt more ignored then appreciated. I came back to the room at 7 PM to find that the room wasn't cleaned I requested that it was clean on my way to dinner and came back to find it exactly how I had left it. Location is great... Close to Harvard University... But the reality is that I will never be staying here again. read more

Only reason people stay here is proximity to Harvard. They should offer free breakfast to make up for the outdated building and cramped room. If you don't have to be near Harvard stay at Marriott by Kendall Square (train stop by hotel and Starbucks inside the premises). Called front desk to ask for late checkout the following day. Guy said "call front desk" then abruptly hangs up. Called again and same guy answers "call tomorrow morning" click. Also received 2 wake up calls we didn't ask for. Called front desk and lady was courteous and gave us late checkout and apologized for the wake up calls. We understand one person's action doesn't reflect the hotel's but just because your hotel is in a good location doesn't mean you stop trying. read more

The Sheraton Commander will be the hotel we will always stay at when visiting Cambridge. We had a mix up with our room reservation, but the manager (Narine) was on top of the situation immediately. She was super professional, friendly and made sure we were satisfied. The issue was fixed promptly to ensure our stay was started on a good note. All of the desk staff was extremely welcoming each time we entered and left the hotel, including providing extra umbrellas when it was raining. Our room was on the 2nd floor, was very clean and a perfect size for our family of 4 (2 adults, 2 teenagers). It is a 5 min walk to Harvard, Harvard Square and the T Red Line, SUPER convenient. Loved walking the neighborhood, but what is there not to love in Cambridge! read more

I was completely exhausted by the time I reached this hotel. Traveling from Northern Maine from a funeral left me with no energy. When I found the hotel (I'm not from New England - and I'm a girl, so I tend to get lost...a lot) I was excited to check in. Staff is VERY friendly, so they must have made some changes after reading some previous reviews. Wi-fi is free which is a nice change of pace from other Starwood hotels I have stayed at in the past. While the decor is pinned from others to be outdated, I felt that it worked really well for the area considering they are literally next to Harvard. Room service was quick, and simple - though expensive which is to be expected. The beds are very comfortable, and the room was clean and perfect. We traveled out of our room in search of candy but too sore to walk a quarter mile, and the friendly gentlemen at the front desk retrieved it for us even though the gift shop had closed. For the people complaining about how outdated the hotel looks... consider that the building is older than you are, and the historic district you're sleeping in. read more

This hotel is great example of not sweating the details and being average at best. Rooms are clean, decent sized and the location is very convenient to the Harvard campus and restaurants by walking. Because of the age they still have mini elevators but they are prompt and always worked. Our room had a coffee maker that didn't work, a bathroom door that wouldn't latch, an iron that spit water when using and a delaminated bathtub that popped and creaked as you stood in it. They brought a new coffee maker, fixed the door and we just lived with the iron as I was tired of calling the desk. When I asked in person how they could rent a room with a bathtub that had a giant bubble in the floor front to back, they asked if they could send someone up to look at it? I said no, unless your planning on putting a new bathtub in while I wait, another room was not offered. Tried room service, took an hour + instead of 30 minutes as estimated by the order taker but the food was ok but over priced even for room service. About on par with a Residence inn or Holiday Inn Express for way more money. Location is it's saving attribute with no other compelling reason to stay here. read more

Really liked the stay there. Nice rooms and very friendly staff. Loved that the hotel manager himself offered free ice cream in the entry hall. Had the feeling that he really cares about the wellbeing of his guests. Strong recommendation! read more

Nice big room. Very clean. Johannes was very helpful. Staff was very friendly. My wife was running her 4th Boston Marathon during our stay. When we arrived back at the hotel there was fresh hot coffee/tea and food. They had a chair masseuse wait for runners (or spectators!)....they literally had a person standing in front of the check-in desk congratulating every runner that came through the door. Nice touch. My wife is not sure if she'll be running a 5th Boston Marathon but if she does we will be staying here! read more

Overall great experience on our recent stay at the Commander. The staff was very accommodating, helpful and extremely courteous despite being part of a rather large and rambunctious group. Thanks again from all of us, you guys were great. read more

A great, dog-friendly hotel in the heart of everything. The staff is friendly and helpful. The facilities are well maintained and my room was spacious. I plan to return. read more

I spent 10 nights at the Sheraton Commander prior to, and while attending a class at Harvard. The staff was very helpful throughout my stay - despite some complications with my reservation. The hotel is conveniently located and the room was comfortable. Other than one night when there was a hoard of young ladies staying over for some kind of party - the hotel was quiet and I slept well. It would have been nice for there to be a mini-fridge in the room. read more

I stay here a lot because it's walking distance to a where I need to be. Friendly staff + clean rooms which I think were remodeled a few years ago. The bathrooms need some help - in a number of rooms, the bathroom door hits the toilet, so it can only open halfway. Dislike the fact that you have to pay for every tiny service in the tiny "business center" (which really should be called a printer closet.) There's always a cab available out front. About $38 from Logan. I've only eaten here once - the layout of the bar/dining area is a but funky, with mirrors and TVs and some painful wallpaper, but it was decent meal on a rainy night. I'll stay here again the next time I'm in town... read more

I am an avid hotel goer and I have to say that once again Sheraton has left me impressed! The service was impeccable, staff was friendly, outgoing and eager to assist me with anything and everything! Wonderful location, beautiful renovations with clean, modern and well-stocked rooms! SPG benefits were wonderful ( as always) .. I will be staying here again whenever I get the chance! read more

Great old hotel. Frequent guest at this hotel for a reason, Suites are large, staff is friendly, helpful and unobtrusive. Club lounge is probably one of the best and most we'll run in the SPG system. Knocks, some street noise but not too bad at all. Great area for walking and taking in the sites. Easy uber commute to downtown Boston. read more

Great location, amazing service. We bought a standard room with two beds, but the first night we had a tough time sleeping because the air conditioner was very loud and disruptive. We complained to the front desk, and they were very, very nice: they moved us into a larger suite, and moved al our bag for us. It had a large bathroom, an inviting TV area, a nice bedroom. In addition to that, they gave us free admission to some club offering tasty hors d'oeuvres every night. We suggest asking for a room with a quiet air conditioner, as they are slowly replacing them all. Would definitely come back! read more