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    The Ritz-Carlton, Boston

    3.6 (183 reviews)
    Ultra High-EndHotels, Venues & Event Spaces
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    Kevyne N.

    Love this hotel. It's right smack in downtown Boston, next to Boston Commons and a 2 mins walk to China Town. The rooms are updated tho the refrigerators for drinks are locked and not stocked. The entire staff are really helpful and cheerful as what's expected of a 5 star hotel. They have one restaurant in the hotel and they do serve good food. Open from 7am-11am and 4pm to 9pm (pandemic hours I believe). Gym is on the 3rd floor which is actually Equinox Gym. $15 per use and they charge it to your room. Definitely great stay and now one of our favorite hotel when in Boston.

    Nespresso!!
    Brad P.

    I am shocked the ratings on Yelp are so low for this Ritz location. I stay at lot of nice hotels and this one is always great. The check in process is very personal, quick, and convenient. I usually get an upgraded room, helps that I am a Marriott Titanium member. Most recently I got an executive suite and had great rest all three nights I was there. I asked for a Nespresso machine and they brought one with about a 50 pod variety box, totally amazing and no extra cost! The Equinox gym is expensive at $15 a day, but it is a state of the art gym and you can take spin or other Studio classes as part of the fee. The location is great, completely walkable to North End or the water front. The prices can vary dramatically, and I recommend you call to get the best rate.

    Lee R.

    It's so surprising to see a Ritz-Carlton with only a three star average. Seems almost impossible to believe. I would not believe it myself until I experienced why they only have three stars, it's because of their mediocre service and their lack of a traditional "ladies and gentleman" attitude. Sadly, I think that they need to go back to the Ritz Carlton training manual and learn how to take care of their best clients. It all started when we first arrived to the property. It was nearly midnight and raining... And not a person in valet or anyone offering to help. No one. Even the people who came after us had the same issue, where to park their car or how to get help with their bags for a family of four. That's why we pay a premium here, to get help and service as needed. Usually they anticipate it. Check in was a clumsy effort... Due to the computer not cooperating and then they were not able to register my credit card properly and they could not look up my account and see my titanium membership number. It was a long tedious process. Luckily our room is very nice. We are very happy with the comfy bed and amenities. Our only view is another building... But since we're spending lots of time outside it does not matter that much. It became a challenge in the morning to get a coffee machine to make coffee in our room. We waited nearly an hour... And eventually called back to make sure they had our request. I'm not sure why they don't have coffee available in the room all the time like other Ritz properties. After reading many of the other reviews, I read that they had a car service to use around town. I thought that would be very useful... So as we were leaving, we asked the front desk if we can arrange for the car service. They said they stoped the car service so do not expect that to be available anymore. Bummer indeed. What really stung the most though was the fact that I have many upgrade certificates to club level in my member portfolio and they would not honor them. The club level has been closed for a while and they just opened and we did not know that it was gonna be such a big deal and hassle to get access. And with so many club level certificates on file, (63 nights of upgrades) you would think they would want to welcome us happily especially since it would only be for one night since we already missed most of our first night here by arriving so late. After staying more than a dozen Ritz Carlton properties, I am disappointed at the quality of service received here. It feels like they really do not care about making it as special as they could.

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    May at the Ritz Carlton bar stood out . He has amazing customer service, makes a drink so well, and connects like a true professional.

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    Page 1 of 5

    Ask the Community - The Ritz-Carlton, Boston

    Review Highlights - The Ritz-Carlton, Boston

    The Freedom Trail, which we walked during our stay in 32 degree weather, can be access from Boston Common.

    Mentioned in 17 reviews

    Read more highlights

    The Verb Hotel

    The Verb Hotel

    4.2
    (379 reviews)
    $$

    Love the Verb! We respected it because we are huge music fans, wanted to have a centralized…read morelocation to romp around Boston, and to attend a Sox's game. This location fit the bill a short walk to the green line, lots of food nearby, super for the Sox's game. Loved a stroll through the Fenway victory gardens nearby! Next time I am staying backstage in one of those awesome trailers! Our room was on the smaller side but we had two queen beds and it was comfortable for the three of us. We enjoyed getting different records each night. Overall we love the vibe of the Verb. Great free breakfast, lovely small pool and love the Japanese restaurant and all the records. We will absolutely stay here again.

    In September 2025 four us visited Boston to watch some baseball games at Fenway Park and selected…read morethe Verb Hotel. The Verb is rock n roll / music themed that includes records and record players in each room; pretty interesting and nostalgic. We had two rooms with a view of the pool without balcony. My room was clean, smelled good, and was well-decorated. The room included all of the basics. The second room had a horrible sewage smell coming from the bathroom. We reported the issue to the front desk, and the staff member claim it would be repaired upon our return from our outing. Unfortunately, it was not resolved. The included breakfast hosted next door was very good. In addition, the breakfast staff employees were excellent.

    Hotel AKA Boston Common

    Hotel AKA Boston Common

    3.9
    (434 reviews)
    $$$

    I loved my stay here!!! Gorgeous hotel! I love all the bright, colorful, modern decor…read more The staff is excellent. Everyone was very friendly, and helpful. The restaurant on site is delicious. My mini lobster rolls were fantastic and my mocktail was refreshing. Wonderful location in the Back Bay neighborhood. Close to Boston Common, the library, and many great restaurants. I loved my room. The king size bed and pillows were very comfortable. I appreciated all the details. There was a TV, safe, steamer, robes, Nespresso machine, fridge, complimentary Voss water (both sparkling and still), and lights and curtains controlled with buttons. The bathroom was very spacious with hand towels on both sides of the sink, which I appreciated so my boyfriend and I could each have one. Spacious room and closets. They truly thought of everything. I would definitely stay here again! I loved everything about it.

    I stayed at AKA Boston Common for 49 days (11/3-12/22, Room 808), so this review reflects a…read morelong-term experience rather than a single bad incident. On the surface, this hotel presents as polished and upscale, but over time it became clear that it is a full-on Monet--looks good at a glance, but the closer you get, the more issues appear. During my stay, I was required to move rooms three times--once voluntarily after an upgrade, and twice due to serious maintenance issues, including a sprinkler-system flood. In subsequent rooms, I experienced repeated heating failures, inconsistent hot water, and even a shower head detaching during use. The heating issues were ongoing and never fully resolved. On multiple occasions, my room dropped to 66-67 degrees despite the thermostat being set to 80. Even after maintenance visits, the room never consistently warmed beyond 75 degrees. On the morning before my departure, I woke to cold air blowing again, confirming the problem persisted through the end of my stay. Management follow-through was disappointing. Promises to check back or assist were not kept, and communication was inconsistent at best. While beverage credit was offered, it did not come close to addressing the cumulative disruption, lack of rest, and stress caused by ongoing room issues over nearly seven weeks. The saving grace of this hotel was the weekday bartender, Rebecca. Monday through Friday, she greeted my colleagues and me with genuine warmth, professionalism, and grace after very long workdays. She was consistently excellent. Unfortunately, that level of service was not present on weekends, and our group ultimately chose to avoid the hotel bar until Rebecca returned. That said, I do want to acknowledge Shirley, Wendy, James, and Nate, who were consistently kind, professional, and helpful, as well as the valet staff, who were always efficient and courteous. This hotel may work for a very short stay if expectations are modest. For long-term or extended stays, however, the operational issues, lack of follow-through, and inconsistent hospitality do not align with the image or price point the property presents.

    Courtyard by Marriott Boston Downtown/North Station

    Courtyard by Marriott Boston Downtown/North Station

    4.3
    (99 reviews)
    $$

    4.5 Stars This hotel…read moreis bright, very clean, and has the friendliest staff. The rooms are a good size as well. My room didn't have a great view (faced a wall) but I'm sure others have a nice view. I didn't get breakfast but it's a la carte and it also looked good. The gym is marvelous!

    After staying here a second time I will remember to write a review. The first time my wife and I…read morestayed here it was 2021 and we had absolutely no complaints and enjoyed ourselves. That time due to everything going on in the world with minimal travel we enjoyed a cheap rate for an entire weekend with probably the best view offered for the hotel of TD Garden as well as the Leonard P. Zakim Bunker Hill Memorial Bridge. Which I know it's just a bridge but it was a nice sight for an in-city view. This most recent stay was due to a concert at TD Garden my wife and I were in town for. Which I will say if you are looking for a place to stay for an event at TD Garden, good luck finding a better option than here! Check in staff and valet workers were friendly and greeted us with a smile. Rates were very reasonable for end of summer and with a concert so close. Room was smaller this stay around and our view was more of just a building with a small glance of TD Garden if you looked to the side. Overall a very clean room and still a good amount of space. Can not think of any complaints for our stay and would stay here again. They offer valet parking and anytime we needed the car it was quick to get it back. Inside the lobby/first floor they have plenty of seating and what they dub "The Bistro" that offers breakfast, dinner, and full bar and I believe Starbucks drinks too. Location wise it is quite ideal, obviously if your activities/work is in this area of Boston. Besides TD Garden it is also close to North station along with plenty of food and drink options. Personally for a morning coffee or matcha I say check out Blank Street Coffee, then food wise I would say take a quick walk to the North End or closer try Tavern In The Square. Definitely a hotel worth looking into while visiting Boston!

    No. 284

    No. 284

    4.7
    (26 reviews)

    Good location and clean room. But only enough coffee for one day(??). And it's SUPER noisy w street…read morenoise at night. Super rude guy at the front desk. No clean towels or room cleaning. Not worth the $$$. Is not a hotel-- it's like an airbnb.

    This place is perfection. Service was friendly and impassioned. We received a little tour as soon…read moreas we checked in. We were on our way out to Fenway, so the friendly gentleman at the front desk was kind enough to give us walking directions after he showed us around the guest spaces and our room. Location: 5 : an easy 10 minute walk to Fenway, a 12 minute walk to the Commons. A wealth of eating options, safe secure and walkable in every direction. Room: 5 Our room was impeccable with impressive personal touches and attention to detail. Little things like Fiji water, fresh soft towels (and a black towel for makeup), full array of toiletries, and a welcoming comfortable firm bed. Despite having alllll the things to do in Boston, I was excited to get back to that room and that bed, and I slept like a log. I like a good bed when I'm traveling and I would never stay at another place if I had the option. My favorite aspect was having a separate bedroom and living area (with pull out couch). All things comparable, I've stayed in a thousand hotels, I've traveled Boston thoroughly. This will be my go-to forever. Whether traveling single, as a couple, or with my kids, I will look at 284 first and foremost. Kid-friendly: yes! I would definitely stay here with my kids (ages 9, 11, 13). Safe, fun, welcoming, and wallet-friendly. Special bonus and wow impression: each room is themed after a different artist. I love love love this concept and intrigued me a thousand times over. I ave a personal goal to stay in every room now.

    Residence Inn by Marriott Boston Back Bay/Fenway

    Residence Inn by Marriott Boston Back Bay/Fenway

    4.0
    (98 reviews)
    $$$

    The Residence inn South end Boston delivers the residence standard amenities you are used to. Very…read morewell maintained property. Friendly staff who are always visible and helpful. Great offerings. It's situated and easy walk the the ruggles train line and #4 bus route across the street. This is a great spot and I will for sure look at staying again

    Stayed at this hotel while in Boston for a week. The location is approximately 25 minutes from the…read moreairport. There are a few restaurants within walking distance. It is close to Fenway Park and we were able to walk there and back. This would be a good location if that was your destination. Parking is $70 extra per night which I find excessive but maybe that's the going rate in Boston. We had a king room on the 7th floor. There's a kitchenette equipped with a refrigerator, microwave, cooktop and a nice area to eat. It had a sofa and a small flat screen tv that you can adjust on a mount. The layout was good for our needs. The issue was housekeeping. At first glance there were some crumbs in the kitchen and a few hairs in the tub , and dirty kitchen items. Later we discovered dirty sheets. We requested our entire bedding be changed the next morning and the rest of the room be serviced as well. We came back to the room and the bed was changed but none of the room was cleaned so we headed back down again to request cleaning. We were told it would be cleaned the next day. The staff were apologetic and we didn't have any issues with them. Breakfast is served downstairs and the gentleman was overseeing the area for cleanliness and refills. He did a great job. Breakfast was basic but good. We are quite disappointed with the lack of cleanliness so for that reason we won't stay here again.

    Four Seasons Hotel Boston

    Four Seasons Hotel Boston

    4.0
    (172 reviews)
    $$$$

    For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!

    So we didn't stay at the hotel but we had breakfast there. We absolutely loved it…read more Inside is elegant and beautiful. I love coming here. Service was too notch as well as the food, you will not be disappointed. It's pricey but that's to be expected. It's worth it.

    The Ritz-Carlton, Boston - hotels - Updated July 2026

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