To start I want to call out that the staff here was superb. From the front desk to housekeeping to…read morethe woman at breakfast, everyone was super pleasant, smiling, and helpful. 5 stars to the staff. That gets averaged with the hotel itself which was clean and comfortable, but starting to show its age and need of maintenance. Our tv didn't work first night we arrived. Friendly maintenance man was able to fix it. The bedside lamp didn't work but we found by plugging something into the outlet around the corner near the bathroom ( which was loose and didn't work), the bedside light flickered! We of course told them when we checked out, which the friendly desk person wrote up right away and thanked us. The building itself isn't up to Marriott standards but the staff was exceptional.

Just checked out today, and thinking back, I have no complaints, except that parking was $10 per…read morenight (a surprise fee, but not uncommon in the industry). Everything in the room was clean and passed the blacklight test with flying colors (I take one on vacation, because I am that type of weird). The room was overall surprisingly large! This applies to the room itself, the vanity, the closet, and the bathroom. Some things were a little plain and in various shades of brown, but I am one who looks for a place to stay, not a magnificent work of architectural and interior design. If there is one thing I can personally ding them ever-so-slightly on, it's the bedding. I am the cousin of the The Princess and the Pea, and the conditions for this faux royalty to sleep tight have to be just right (wait, does that make me Goldilocks?). I would have preferred a slightly softer mattress, less firm pillow, and sheets pulled taut with military-grade exactitude. Of course, that's just me and my preferences, YMMV. Where it comes to their staff, everyone I've encountered has been pleasant and kind. While I am not someone who cares for amenities beyond daily housekeeping, I've found they were pretty limited. There is a coffee station, a mini-mart, and that's pretty much it (IIRC). Final verdict: Other than bedding that could be slightly better for this old grouch, the stay was perfectly fine. It took care of everything I seek when I crash for the night. That said, there was also nothing remarkable or above and beyond about the experience. With that, a rock-solid three, not because of issues, but the lack of anything remotely noteworthy.

I want to begin by saying I run a successful business that is well known in the Boston area. I was…read morenominated as the Boston Celtics' "Small Business of the Game" and my whole career has been based on "customer service." I also worked at the front desk of a hotel for two years while I attended Wellesley College and after that I worked as a paralegal at prominent firms in Boston before starting my business. I *deeply* understand customer service, professionalism, and the weight of negative Yelp reviews which is why I have quite literally never written one. I originally wrote a negative review (and it was the first negative review I have ever written on Yelp) because I had a negative experience with one of the front desk agents at first. But one of the things I also understand working in customer service is that if you give a business the feedback they need to make changes and to "make things right" and they are receptive to that feedback, a business should not be judged because of a one off experience. I was able to communicate my issues and I am updating my review to reflect that the hotel handled my feedback professionally and for that I am very grateful.

What a fun surprise. The Verve has such a great vibe and really delivers everything I love about…read morethe Tapestry Collection. You still get the quality, comfort, and reliability of Hilton while also getting a hotel that actually has personality and charm that reflects the area instead of feeling like a generic chain. The decor is incredible. So much cool nostalgic artwork, bright pops of color, music references, and fun themed touches like old-school phone booths and a vintage motorcycle display. It feels lively, stylish, and upbeat while still being relaxed and comfortable. The music, lighting, and overall atmosphere instantly put you in a good mood. I got one of the newly renovated rooms which was clean, comfortable, and quiet. The bed was great and I slept really well. The gym is simple but completely serviceable. Staff was friendly and welcoming. The location is also excellent. It is very easy to access from the freeway and it is close to great food, shopping, and anything else you might need. Overall this is a hotel that is actually enjoyable to stay in. Clean, comfortable, full of character, and just fun to be in. I loved it and would absolutely stay here again.

I had two reasons for choosing this hotel: I love Hampton Inn and this one had a perfect location…read more It's about 13 miles out from the university where I had business the next day. Hotels in the city were significantly more expensive and if I remember correctly, they charge a lot for parking. Even though my employer was paying, I couldn't justify the extra cost. The location is convenient to the highway and I had no trouble getting to it. Parking was free and convenient. As is the Hampton way, the bedding was great and the room, hall, and elevator were spotless. There was no noise problem. The bathroom, though, had two small problems. The top of the baseboard had accumulated dust or dirt and suggested a deep cleaning of the bathroom wouldn't hurt. Second, half of the shower door wouldn't slide so I had to lift it into position. I reported that at the desk on my way out in the morning. The bathroom is really small with the wonderful shower taking up 25 to 33% of the room. Fixtures were fine as was general cleanliness. I see that other reviews mention the age of the property and wear and tear. I didn't really see an issue but maybe some rooms have taken more abuse than others. Perhaps my imagination went wild, but I thought they had the largest breakfast buffet that I had seen at a Hampton Inn. As usual, it's not a gourmet breakfast but it's certainly good and filling. I would definitely stay here again when driving into Boston.

The front desk agent was disinterested, barely acknowledged my existence then when I called down to…read moreget pillows sent up for the sofa bed at around 3pm she took the call When we returned from Boston at 11pm and she was leaving for the night, she told the next agent Kyle what a bad day it was Went up to the room and the pillows were never delivered I suspect she never even considered having them sent up because of her laziness and lack of care for the guests Getting tired of paying ever escalating hospitality prices with no customer service infact negative customer service in return Choose Marriott not Hampton Inn/ Hilton

Great location within walking distance of many restaurants and shopping. The lobby area has a bunch…read moreof seating options with some cozy booths by the pool table. The marketplace had basic food options and provides coffee and tea through the night. The bar looks like a nice place to hang out. The hotel is clean and decor is nice. The fitness center has all of your typical equipment. Front attack staff was nice and friendly. I really liked the saline pool so you don't have the overwhelming chlorine smell especially since it's an indoor pool. It was heated and the water was very clear. You need to inform the Front Desk staff if you want to use it because this hotel's policy requires a lifeguard to be on duty when you use the pool. It was no problem because by the time we went to our room to change and went back to the pool, the lifeguard was there or got there a few minutes after we arrived. Overall, the room is very nice and the toiletries provided were pleasantly scented. The bathroom had interesting wallpaper in the bathroom. I liked the WiFi speaker so I could play my own music. The bed was very comfortable and I got a good sleep. Mini fridge always nice to have so you can put in some drinks. The parking lot has many electric car chargers.

I was attending an event in the area and wanted to stay somewhere close with a pool. My daughter…read moreloved the pool. The hotel room was nice. I will add the bathroom was freezing! Although the heat was on, it felt like the a/c was on in the bathroom. I would stay again.

I'll start by saying that the young woman at the front desk was very friendly. I'll give her that!…read moreHowever, the room itself is very basic. No microwave or refrigerator. No lock on the bathroom door. (Weird.) At 10:30 pm, my children and I were just settling down to go to sleep. A guy outside our door started shouting, "Help! Help! I'm being robbed. They are beating me up!" We called 911 and a bunch of police cars and an ambulance showed up. It's almost midnight and I can still see the flashing lights outside my window. It is scary here and I really wish I hadn't booked two nights! My sister got married in Weston 30 years ago and our family stayed at the Red Roof Inn. It wasn't scary back then!

It might look bad, but the sleep is really all that matters. The beds are small but comfortable…read more The Cockroaches are nice too. The toilet flushes if you just touch the flusher though...

I stayed at the Wellesley College Club for a 3-day training put on by a college department. Some…read morekind of membership or college affiliation is required in order to stay here or host meetings in the space, and I'm not sure of the cost. But i am sure that this was a truly beautiful facility! The brutalist mid-century architecture was stunning, and I found a few buildings with a similar style across the beautiful campus. Half of the rooms had lake views, and all rooms had views of the beautiful fall foliage. The Club was right on the path through campus and around the lake, which took about an hour to walk [briskly] around. The rooms themselves retained their original mid-century charm, including a brick interior wall, a built-in wood shelving/closet feature, period accurate furniture (I'm a bit of a mid century design snob), and some original 50s/60s style bathroom tile. The room had plenty of space and a comfortable king sized bed, although many of the people I was with mentioned having small, twin sized beds in their rooms. The meeting facilities were also beautiful, with incredible views from the floor-to-ceiling windows. There were multiple room options of varying sizes, in addition to numerous service packages, from beer/wine, to buffet, to snacks and drinks. We had several meals in the Club, all of which were excellent. The New England fare included clams, mussels, and clam chowder, which I particularly enjoyed. Even the lunch sandwich buffets were excellent. I found breakfast to be a bit lacking, but I'm not a big hot breakfast person anyways, so just a bagel was sufficient for me. Staff in the Club were beyond friendly and professional. I truly felt like I was staying in a 5* resort due to the staff's hospitality. I can't say anything about value for the cost because I'm not sure how much the space costs to rent or stay overnight, but rest assured you will get a beautiful space with top-notch service when using the facilities at this Club.

We hosted a fantastic bat mitzvah here. Maria was amazing. The building more than met our needs,…read moreoutdoors is gorgeous. All were helpful and flexible and made the evening delightful!

For starters, don't advertise what is not available. Prime TV, Netflix…read more Too many rules and I felt as though, it was owned and operated by a "house mother"

This beautiful, tucked-away property is a true gem for folks seeking a beautiful location, charming…read moreaccommodations, and easy access to Wellesley's many sites, such as the Boston Marathon course, Babson College, restaurants, bakeries, the T, walking and running trails, etc. I was in town to spectate at the Boston Marathon and really enjoyed this B&B. Features include 3 upstairs rooms, which are cozy, nicely appointed, and have all the necessary items available. The host is an excellent communicator and provides wonderful detailed instructions for self check-in, WiFi, etc., so guests can have a lot of autonomy. Note: The entry and upstairs hallway are very small, rooms are in very close proximity to each other, and guests must be able to navigate stairs with luggage. This was not a deterrent for me - I loved it and felt like a special guest in a lovely home.

The Fairfield Inn is a pink building with no other building close to it. It is next to the road,…read morebut you wouldn't know from the rooms. The parking lot is a little small, but Ilno issues on the night I stayed. The lobby has a bar and place to watch TV. I can't speak for how it is as a bar, but on checkout they had the water the breakfast room was lacking. The breakfast room was otherwise full with all the staples - eggs, cheese, coffee, etc. Except cold water. The room was very clean - I stayed in a long, and although the bed was a little high, was pretty comfortable. I prefer a firmer mattress. There was a couch and table for dinner, and the TV had a reasonable amount of cable channel. There was also a coffee machine in room. Bathroom was also clean with shampoo, conditioner, and body wash. Like all hotel showers, the hot and cold was not intuitive. Also it had plenty of towels for just me.

Very weird experience. I wanted to stay an extra night. I stay in hotels all the time and this is…read morealways accomplished through a simple phone call. I went to the front desk as I knew I would need a new key. I had my room key and credit card, but the manager insisted on seeing my ID even though he could have easily verified who I was with the information in question. I shook my head, said "this is unbelievable" and went to get my key. When I returned, the manager was visibly angry and tried to provoke a confrontation, which I ignored. This is what happens when good hotels franchise their operations out to angry and untrained people who are too lazy to do their jobs. This guy is a problem waiting to happen. Stay away from this hotel.

Attended a Valentines Day dinner at The Warren Center was a nice experience. About 60 people…read moreattended a buffet dinner that included pork loin medallions, statler chicken, sirloin steak topped with mushroom sauce along with salad and sides. The food was good, my favorite was the pork and side of roasted potatoes with a spicy aioli sauce. Dessert consisted of a blackberry chocolate cupcake, raspberry mousse and chocolate dipped strawberries. The venue easily seated 100+ people so everyone had plenty of room, but the carpeting and interior was a bit dated

Generally fine overall. We attended a wedding on site and stayed the night. Staff was mostly…read morefriendly enough, but seemed pretty overwhelmed with multiple on site events at one time. Facilities were nice enough, but the cost per night was double what I would expect to pay for upgraded motel lodging basically. Food was also fine but not particularly interesting. All in all solid but not notable