This is a fine place for business travel. I spent a week in Jacksonville, and my company booked me at the Sheraton. Thankfully, the hotel block still recognized my Marriott account, so at least I got credit for that stay. Customer service was pretty good. Very friendly front desk staff. My room, a standard king, was fine. Clean, functional for a single business traveler with a desk and an arm chair with a small table. The bed was good, not great (definitely not a Westin Heavenly bed!). The pillows were awful, kept me from a comfortable sleep. The air conditioning was pretty loud, as was the plumbing. I had a hard time sleeping through the night because of the AC and also the sounds of nearby rooms using their bathrooms throughout the evening and early morning. Housekeeping skipped my room one day even though I was out of the room for more than 6 hours. Weird. Also, my mobile key never worked despite going down to the front desk twice. The gym was basic but airy and clean. There was no water in the cooler when I went down the first time, so I remembered to bring a bottle of water from my room during the second visit. There's an indoor pool, but I did not try it out. Breakfast was included in my room rate. Service was friendly, but they were understaffed. The coffee wasn't good, and the servers forgot to bring me cream 2 out of the 4 mornings. The buffet was pretty small with the usual American breakfast standards. On some mornings, there was a make your own waffle bar, which was nice. Would I pay for the breakfast on my own if it weren't included with the room? Probably not - I'd probably walk across the street to the Lucky Goat for coffee and something from the bakery. The location was fine. Close to the business parks in the area, although not quite close enough to walk (in heels). There are a handful of restaurants in the area within walking distance. Lots of parking and a couple EV chargers right in front. read more

Stayed at this Sheraton for a work trip. I was allowed to check in around 11AM when I arrived. Room clean. Nice staff. I think the AC only turns on when it notices movement in the room. This means you can return to a stuffy room with a stale smell. That's the only thing I didn't like. P read more

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I've stayed at this hotel a few times now, and while it's not my absolute favorite in the St. Johns Town Center area, it's definitely a solid and reliable choice. The location is a major win: you're steps away from endless dining, shopping, and entertainment options, which makes it super convenient whether you're in town for work or a weekend getaway. The restaurant downstairs is a nice perk. They offer a buffet breakfast (great for fueling up before a busy day), a dinner menu, and a bar- perfect for winding down without having to leave the hotel. I've also attended events here, and the meeting space is easy to access and nicely laid out. Catering ranges from decent to quite good, depending on the day/menu item. Overall, it's a comfortable, well-located hotel that gets the job done with a few nice extras. Worth considering if you're staying near the Town Center. read more

Good pet friendly hotel with no pet fee. Negative: - Apparently the stairs are for staff only. Hope your dog doesn't mind the elevator. My dog was scared to enter the elevator so I wanted to take the stairs but the front desk said that the stairs are only for the staff and I was confused. Hope there's never an emergency because how are we supposed to leave? - There was hair in the bathroom sink. It wasn't cleaned well. The rest of the room looked clean. Positive: - The beds are comfortable and they don't change a pet fee. - There's an area behind the hotel to take the dogs and there are poop bags available. I saw poop all over because there are always the special guests that can't clean up after theirs pets. - They gave my dog some treats. They enjoyed it btw. - We didn't use the pool but I saw a family there enjoying it. It was indoors. I would stay here again when in Jacksonville. But I hope they clean these bedrooms better and figure out about the stairs situation. Guests should be able to use stairs. read more

KUDOS to Brad,Bri,Chef Jeff,Nolan and Laura for providing supreme quality customer service! Our WWP group thanks you from the bottom of our hearts for our Physical Health and Wellness Expo. I highly recommend all to come and visit to support this local business! read more

BreAnna began the exceptional experience at check in. She has customer service perfected. There were a few people in line and she made sure we all knew that each of us would have our time, which made us all relax. She introduced me to Sean the bartender and walked me to the bar! 5 star hotel service. Beds are comfortable and rooms are beautiful. Allows dogs but is lovely, unlike many dog friendly properties. will be back! read more

If I could give 3.5 stars I would. This place is not bad at all! Great location, about a 20 minute drive from downtown, but there are some chain places to go to in this area. It's relatively clean and new, my only complaint was the shower. There were black speckles in the tub that made me uncomfortable, thank goodness for my traveling Lysol! The bed was comfy and big, but our view wasn't the best. The walls are not reinforced, we could hear our neighbors /' the bathroom is not soundproof. I will say that I would totally stay here again if I'm traveling. We felt safe in this area and the inside was nice enough for a hotel snob like me (lol). Great value for your money. There isn't breakfast or coffee? You need to order from the restaurant on site read more

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Really nice hotel! The decor and layout is awesome! Staff is super friendly and helpful Rooms are really nice and clean. Continental breakfast included but you can upgrade to the buffet for only $5. Standard stuff but good. Very nice place to stay and close to a huge shopping center with lots of food choices. read more

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I stayed here one night in the middle of July. My check-in experience was so smooth. I was able to do an early online check-in and received my virtual keys on the app. When I arrived the parking lot was clean but very busy. Free parking is always a plus and there were plenty of spaces for guests. A group was checking in when I entered the front doors so thankfully I was able to go right up to my room. The lobby area was clean and active. I noticed a small lounge/bar area but did not have the opportunity to visit. I had a room on the 3rd floor and it was perfect. Spacious with a queen bed and a little chaise lounge chair which was great since I needed to do a little work after check-in. Dealing with the TV was a little difficult but first world problems. My bathroom was clean and fully stocked with extra towels and I love that they provided shampoo and conditioner in the shower for their guests. read more

I was visiting in July for a business meeting. I arrived around 1pm. I was hoping for an early check in to refresh and rest a bit before the conference started at 3. The front desk was unwilling to accommodate an early check in. I found it odd that there wasn't a single room available until exactly 3pm. As a Bonvoy member, I expected better service from the front desk when I arrived. Once I eventually got settled in, my room was clean, comfortable, and had been recently updated. The housekeeping staff kept things tidy during my stay. The five stars for this review is for the event space and their team. The hotel is beautifully appointed with a bright inviting lobby. The conference rooms were well appointed and comfortable. Several of our meals were provided by the catering service. The food was delicious and the buffet set up was perfect. The wash rooms are clean and look almost brand new. The outdoor patio is comfortable and perfect for a cocktail after a long day of training and learning. If you're in need of an event space and services, they offer top notch facilities and services. read more

Maintenance of the hotel is terrible. Had to change rooms due to AC noise issues. Needs an URGENT UPGRADE. Do not recommend.

Good place to stay for a quick visit in Jacksonville. Rooms are comfortable and clean. There's a restaurant, bar, fitness center, and pool. read more

Sheraton Jacksonville Hotel - Double queen room - Hotels Near Me - Jacksonville, Florida

We chose this hotel to stay for 5 days for our Thanksgiving holiday to be near our family. We were very impressed by the cleanliness and the professionalism of the staff. The breakfast buffet was good and the beds were very comfortable. We did have a problem with our room not being serviced however when my hubs spoke to the front desk, we were brought up clean towels and more coffee. The following day the hubs made sure the maid came in to service the room by catching her in the hall and giving her a hefty tip. (He didn't want me to come in that evening and see the room unserviced). The room we were given was right next to the elevator. It was pretty noisy. Just make sure if you wake east not to get that room! read more

Front desk was really nice but the hotel likes to cut corners. They have an amazing breakfast menu but for those that have prepaid for breakfast they serve rotten bananas and 0 vegan friendly or gluten friendly items. Really disappointed. Additionally the hotel isn't well taken care of, and if it wasn't for their friendly staff I probably wouldn't recommend it! read more

I highly recommend this hotel. The customer service exceeded my expectations. I made an error and double booked the hotel room for this weekend. I was at a loss because both charges were charged to my card and it was almost $1,600. If I would have had to pay both of those, it would have been a financial hardship. My sister drive all the way from North Carolina to help celebrate her nephew's 6th birthday. Laneece and Eureka were Super advocates in helping me reach out to the 3rd party and get a cancellation on one of the reservations. I am so grateful for their assistance and so is Alex... That's definitely one great birthday present. read more

Sheraton Jacksonville Hotel - Sylvia and her great nephew! - Hotels Near Me - Jacksonville, Florida

I wish there was a way to give negative stars. Where do we begin? A group of 7 people shows up with two people working the counter. We each got served one at a time while the other just stood and talked to someone else who works the hotel. Get into a dingy room to find the sad excuse for a closet has 3 pant hangers and not a single clothes hanger for your shirts. Want to call guest services and ask for some hangers? You can't, the phone doesn't connect. What does connect is the thermostat that clicks loudly to communicate with the wall heater that clicks back. I love when technology audibly and loudly talks with each other across the room. Clicking in stereo. By this point I am fed up so I go to wash up for the night. Hair in the sink, dirty tub floor, and bacteria growing in the corners. Ok. I need a drink. It's 11:25 the bar closes at 12:00pm a drink will make this awful place slightly less awful. Nope. The bartender has gone home early. Didn't feel like finishing out their shift. When hotel was asked they had no explanation other than "it happens" and with a clearly upset customer, who has now been to the lobby twice, as I go to the elevator with used tissues on the floor and peeling tiles, I hear the condescending "good night boss." Float across the lobby. I will make it my mission to keep people from staying here. I will encourage every co worker I have to avoid this plague and as soon as I am back to headquarters will contact corporate travel to have this hotel removed from our list. Proximity is the only thing this dingy hostel has going for it. Run, run from here and never return. read more

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We recently stayed at the Sheraton for 2 nights (Jan 2021) Our room was great- large, clean, perfect size for the 4 of us. Comfy beds, bright bathroom, Loved having an indoor pool to play around with, esp in January. The pool had an option to turn on jets and another option to put on a swim jet that you can swim against. The gym was clean and was well equipped with cardio machines (bikes, tread mills, ellipticals, etc) and plenty of weights- machines and free weights. The overall hotel is great. Welcoming lobby, indoor pool, restaurant, gym, clean rooms. The location is great because it is right off the exit and is so close to so many stores and restaurants. During covid, there were plenty of signs directing people to wear masks. read more

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The hotel and room were very nice. However, I booked this specific hotel, because it had an indoor pool. The pool was unusable. Staff was apologetic, but offered no compensation for the problem. read more

Sheraton Jacksonville Hotel - Hotels Near Me - Jacksonville, Florida

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Its a great location! It is in the heart of a busy business district in SE Jacksonville. It serves as a great central point for out of towners and event attenders. They do a lot of large events that go on in Jacksonville throughout the year due to its address. There is the St. Johns Town Center with all there great shopping and restaurants just down the road and a IKEA for those who are IKEA obsessed. If you like to read its next door to a library and the YMCA is in walking distance. I have been to several events here such as the SuperHero Brunch by Yelp and a event called "BaconFest" for a couple of years and have observed them in action. Their patio area is lovely and the bar service is friendly and quick.They have a great Sheraton team in getting the job done! read more

Sheraton Jacksonville Hotel - Yelp ticket winners for the SuperHero Brunch! - Hotels Near Me - Jacksonville, Florida

I have visited the Sheraton Jax a few times but not to stay the night but instead for their fun events they throw! What a great idea to use their beautiful space and banquet rooms! I first came for Bacon Fest (because Bacon duh!) ;) it was bacon filled and delicious! 10 stations you got to walk around and taste all the yummy things they created with bacon in all of it, love the desserts with bacon! Unfortunately it rained like crazy right as the event started and was hot and humid as the event was mostly outside but they did have a nice bar area we could chill inside too! This last event was a Princess and Superhero Brunch! I won tickets to this event thru Yelp ( Thanks!!!) How freaking cute! My 3 year old loved it! She was out there giving hugs to all the characters which is so heartwarming for me because she usually very timid around strangers. Buffet brunch was yummy and all around a fun event and perfect event to take your little ones! I'm excited to see what other events they have planned and might even stop in for drink sometime the bar and lounge area is very nice and it's a great location right outside of the towncenter! read more

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It is a place to stay, but could be improved. The outside of the hotel and lobby itself is well maintained, but the rooms really need a second pair of eyes. When we checked in, the first initial appearance was that it was nice, but that went away quickly. There was dark marks on the bathroom wall, there was marker stain on the carpet, another marker stain on one of the night stands and two drawers from different stands couldn't stay closed. Another thing was the curtain liner was completely shredded, we had to guess that a dog was left a lone in the room and destroyed the liner. The absolute worst thing though was the pillows. Those were absolutely atrocious. The pillow cases were clean but the pillows themselves had zero, and I mean ZERO support. I had to stack the two to try to have something and couldn't sleep. You will have to bring your own pillow or buy one from a nearby store to sleep at this hotel. They need to replace them ASAP. Sleeping on the sheets had more support. The staff themselves were very nice though! Unfortunately, one of the nights someone decided to smoke in the bathroom and everyone had to evacuate the hotel. We almost didn't know about it because the alarm they have in the hotel was dangerously quiet. I just happened to get bad sleep and barely heard the voice in the hallway. We were told a manager would call us the next business day for a refund for the inconvenience, but never heard from someone. Overall, the hotel was definitely overpriced but it wasn't one of the worst places I've ever stayed. There is definite room for improvement to make it worth what is costs now. read more

I am in the middle of a road trip and by far this has been the nicest hotel experience. Got here in the middle of the night. And there were two ladies in the front desk. Very different from the last hotel. The women were so nice and cordial. They helped me out explained the whole stay with me. So different from other hotels. Normally no one really greets you and treats you like that. The hotel lobby was nice. The rooms were clean. Very modern looking. Asked for a garbage bag and the woman went downstairs and got me a large one. Everyone was very nice. read more

Pros: Location is great. Staff is super nice and helpful. The rooms are clean and spacious. The bathroom was sweet - it had the rainfall shower which felt very luxurious. Cons: The walls seemed pretty thin as I could hear the guests that were at the pool one floor down. It was pretty noisy until the pool closed then all was good. read more

Worst stay ever! Beware of this hotel! I checked in and the thermostat was set to 73. I turned it down to the lowest temperature of 64 but by the next day, the temperature only decreased to 72. This thermostat did not reach the 60s at all and it was HOT! When I complained, they said maintenance checked it and there was nothing wrong with it. But clearly there is or the thermostat is set to only reach 72 degrees in the room. Management was rude and tried to ignore the situation. read more

Hello Hello Hello! Wherever you're in the world! They say traveling leaves you speechless, and then it makes you into a storyteller. This is my story. Most of all my visits to Jacksonville result in a booking to The Sheraton Jacksonville Hotel. As soon as you walk into the hotel you are transported to a serene place and the rest is history. Arrival: I was greeted at the front desk by a gentlemen named Khalid. First thing coming to my mind was DJ Khalid with another one, another one, you get the picture. Khalid remembered my name from my last stay, and thankfully without a request, I also received the same room from my previous reservation. Very cool. I would like to point out I'm curious to get the inside scoop of anything VIP, which brings me to my treasurable memory from my previous stay. I asked Khalid if staying on the club floor comes with any perks or private lounge. Curious? Me too. Khalid did state the club floor moved from the 6th floor to the first floor, but it was closed due to the pandemic of COVID-19. I was able to get a private tour of the club lounge and all I can say is if you get the chance to book a room on the club floor, do it! Now back to my check-in process. I received my two room keys and the option for a digital key if requested. I appreciated all staff wearing masks as a layer of extra protection. Room: *click* room opened. When I entered my room, my eyes immediately when to the view from the window. I have a soft spot for a great view whenever I stay at hotels. Needless to say, I was impressed. After my indulgence in the breathtaking view, I went to explore the bathroom and it was spotless. I had plenty of towels and toiletries for the weekend. The room does come with a mini fridge under the television just in case you need to store food or drinks. Also, you're given an ice bucket with two glasses for any special occasion. Kudos: Before I left for dinner, Khalid made a fantastic recommendation for Fogo De Chao, and I can't thank him enough! Check-out: No wait. No lines. Easy as 1-2-3. I was on my way in less than 5 minutes thanks to Courtney. I will definitely be staying here many more times! Happy Yelping, Ricky read more

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This is a nice hotel property conveniently located off JTB Gate Parkway on Deerwood Park Blvd right beside the JAX library southeast branch. The hotel has 159 rooms across 6 floors. With a fitness center, indoor swimming pool, bold city grill restaurant and free self parking, this property is well equipped for this price point. I have attended seminars in a couple of the 9 conference and meeting rooms - good all around and the location is perfectly suited for good access to Deerwood Park Blvd / Southside businesses as well the Town Center shops and restaurants. read more

Sheraton Jacksonville Hotel - Hotels Near Me - Jacksonville, Florida

This hotel is fine, but the elevators are extremely slow (several other guests mentioned this complaint over the weekend). Another issue we had was the cleaning staff only left us 1 towel so I had to go down to the front desk at night to get more. Frustrating for this level of hotel. It was also extremely noisy and crowded with a wedding party and a lot of hockey families over the weekend. I would not recommend this Marriott chain hotel when you visit Jacksonville. read more

This was such an incredible stay for an overnight. The room was beautiful, well stocked with pillows, toiletries, towels etc. The beds were comfortable with warm blankets. We couldn't be more pleased with our stay. The only negative (if this counts) it is off the beaten path. Other than that this is our new favorite when in Jacksonville or passing through. Oh customer service was excellent!! read more

I was told to stay at this resort for business training I am in town for because they run a shuttle to the office I needed to get to. Upon checking in I was informed that they only shuttle in a three mile radius and where I needed to go was 3.2 miles (I wanted to ask if they heard how silly this sounded coming out of their mouths) So unfortunately I had to grab ubers to and from every day and in hindsight I would have stayed somewhere else closer if I would have known-the company will be done referring clients here due to this. The room itself is nice, clean, and well stocked. The bed was comfortable and I had a nice view of the pond behind the hotel. Unfortunately I was next to some very loud guests (not sure if it was just them of very thin walls, but I could hear lots of noise throughout my stay). The staff at the front desk was friendly and helpful aside from the shuttle dilemma. My room was only restocked one of the four mornings with more water/coffee/coffee cups. They do give you Starbucks coffee to brew which was great! One thing they are definitely missing is an outdoor pool. There is a patio out back-however, when I asked to sit out there to read (and not eat) they were a little hesitant even though it was completely empty. There is a large shopping center with 60+ stores, and many, many restaurants nearby which is very convenient if like me you have some spare time during your stay and it happens to be a rainy week. There shuttle will take you to and from this center which was also very helpful. A side note is it is about 30 minutes from the airport. All in all if I came back for work I would choose a hotel with an outdoor pool and cheaper rate. read more

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Didn't stay at the hotel but went there for a bacon fest and concert I didn't know who the band was it was very hot and steamy where they were doing the show out back so after I finished my 10 bacon samplings and drink of water because they had no beverages and the tickets were $30 they had water and a bar where you can purchase drinks I was so hungry after we left the event because of the skimpy size of the Bacon dishes that were being sampled we left and went and had dinner back in town don't think I'll be going to this ever again and we left before the concert because it was just entirely too hot and steamy with no fans no circulation of air and it had rained so all the little seating areas which were very few were soaking wet. read more

Sheraton Jacksonville Hotel - This is our ticket get to try 10 samples - Hotels Near Me - Jacksonville, Florida

This location is very close to the Jacksonville IKEA and that was the main reason for staying here. There is plenty of parking and the check in process was easy and fast. The rooms are clean and inviting, the furnishings were new and comfortable. I did eat at the breakfast buffet which was $18 and worth it. The staff is friendly and informative. My overall experience was positive and I do recommend this Sheraton. read more

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Work has been kicking my butt and my kid is exhausted from softball so she asked me for a girls day/night. So that's exactly what I did. First off, people underestimate the rates that you actually get from being a Marriott member. It actually came out cheaper than going on booking.com or Priceline. The hotel is super clean and modern. My daughter really enjoyed the indoor pool, it was heated and even had therapy Jets you could turn on. I loved the gym, had everything I needed to kick start my morning. I had a drink from the bar last night and the bartender was super nice and made sure to make my drink just how I liked it. The room is clean, modern and comfy. I would definitely stay again. read more

called to ask about their offer they have going on and no one could seem or knew what i was referring to. Then I got asked by a rude employee who said his name was "Aldo" if it was my first time staying at a hotel in general, I asked why that was relevant and I was told because I seemed nervous on the phone. Not sure how they like to talk to someone who's looking at staying at their hotel, but it felt more of an interrogation then getting any my questions answered. read more

This place seemed to have mixed reviews, but it appeared the more recent reviews were positive. I'm really glad I chose to trust those. This was a nice to rest after a long day of travel. The room keys did not work once we got up to the room with our bags. A quick trip down to the lobby had this fixed in 3 minutes or less. The room was nice, updated, and clean. The walls were a bit thin. The shower had lower water pressure than I would've loved. However, it was super clean, attractive, and I slept well. I wasn't worried about sitting my things down or sleeping in the bed. Honestly the price we paid sort of felt like we were robbing them. If you're in the area and need a place to sleep and shower you really can't go wrong here. I would stay there again, and may actually do so in a few days when we make our way back up the coast. read more

Sheraton Jacksonville Hotel - Hotels Near Me - Jacksonville, Florida

Awesome hotel and staff. I don't see why so much hating on prior reviews, at least in regards to staff. Seems they have just remodeled and it is nice, from the lobby, to the room, and the specially a kick-ass small workout area equipped with a good variety of some nice cardio equipment including both a recumbant and upright stationary bikes. Also, plenty of mats and pads for stretching, etc. as well as some a set of dumbbells up to 50 pounds. The indoor pool is large and heated as well. The location is hard to beat: you are literally half a mile away from At. Johns Town Center where awesome shopping and restaurants abound. We were very pleased during our four night stay here. If ever back in the area we won't hesitate to check the rates and stay again here. read more

Terrible experience. Loud, loud loud and we called the front desk at 11:00 pm to let them know we couldn't sleep because people were super loud in hallways talking and laughing. 12:30 am and they are still loud and obnoxious. *This is the worst experience and sad for Sheraton management late night staff. Terrible management team and no late hours policy for people after 9 pm to keep quiet. Saturday night we called 2 times because there are loud people on our floor. I will never stay at Sheraton Jacksonville Florida location again. read more

I stayed here one night after a rough day. Beginning from check in, it was an amazing experience. Eureka and Calvin were at the front desk and they were so nice and welcoming; we had a great conversation and shared some laughs. You have nobodies what this means after a seriously challenging day. I'd highly recommend this hotel and the employees! read more

This was one of the worst hotels I've ever stayed in. Here's why: Upon arrival I find out my room is on the Club Level 6th floor. This includes a private breakfast and complimentary appetizers in the afternoon. The man who serviced the afternoon was wonderful. I get up to my room and discover what appears to be stray fecal matter splattered on our wall next to/behind the toilet. No biggie right? I just won't touch the wall... But what else hasn't been cleaned??? I'm standing in my room and hear a song, plain as day. I check my phone and look at the tv. Nothing. Then I hear someone call Wells Fargo on speakerphone and can hear so clearly through the wall that I know their balance is $1099.64. I pray that they are quiet at night. During the night I find out that they are not and this goes on for two nights- listening to Kayne West and two guys having the time of their lives. Finally we call the front desk. It stops for 5 minutes and picks back up. We also visited the restaurant/bar. At 8pm 3 of us put an order in for salads and there is one other group who we know sitting next to us- no one else to serve. An HOUR LATER I ask the bartender to check on our food. It took 2 hours for us to receive a glass of wine, salad, and dessert. She told me she was busy and didn't offer to take care of anything for us. A transient girl was sitting outside the hotel on her duffle bag asking what city she was in... Clearly on drugs. They let her in the lobby for two hours and eventually she goes up to a room... After she has scared everyone in the hotel off. I was with a group and another room told me that their shower/tub wasn't draining at all. A maintenance man came up to look at it and plunge it. Nothing. So he told them to take the drain stopper out every time by unscrewing it, allowing it to drain, and then replace the stopper. Obviously that's disgusting and wouldn't want to do it at my own house, let alone a public shower. The service has been bad and good. We don't want to move rooms but are praying the people next to us leave. We will be buying earplugs today. read more

Sheraton Jacksonville Hotel - Poop splatters by the toilet - Hotels Near Me - Jacksonville, Florida

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The Sheraton Jacksonville Hotel is like my "second home" whenever I travel to Jacksonville, Florida. The team in all parts of the hotel do an incredible job. I must say the "Queen on the Scene" is the Front Desk Manager Kaitlin. Kaitlin is the shining example of what great customer service is all about. She ensures customers know they're valued, heard, and have a pleasant and inviting stay. Matt is another great member of their staff. He has great attention to detail and is always friendly towards guests. And, he's a very "dapper" individual--well dressed. He never misses a moment to ask about your stay. He also manages the front desk. Negaste is the "Princess on the Scene." Every time my wife and I see her, she's always smiling and making us feel welcomed. Although, Calvin is new on the team, he's already made a memorable impression on me. He's a great reflection of the training of his other team members mentioned above. In the morning, Rachel and the team (Unfortunately, I cannot recall all of their names), ensures we enjoy the breakfast buffet. They're always kind and thoughtful about making sure everything's ready for the guests. At the bar, Todd and Ethan are the bartenders extraordinaire. They not only make sure that the Sheraton has some of the best spirits on the planet, but also making sure you're laughing and having a good time!!! This just goes to show that Marriott has some incredible team members that really make this Sheraton property e-x-c-e-p-t-i-o-n-a-l!!!! The General Manager has displayed superb leadership. He exemplifies the standards held by the Sheraton brand. I really appreciate how they make myself and my family feel so comfortable whenever we stay. My Thanksgiving stay there was extraordinary. The rooms were clean. Being a Titanium Marriott member, and even though I'll be staying at the Marquee in NYC for Christmas, I STILL put the team at this Sheraton location on the same level. It doesn't matter whether you're a Titanium Member or otherwise--they treat everyone the same. It's located right in the middle of the Towne Center for any quality shopping and easy access to fun and entertainment for all the family in the sunshine state. Great job guys!!! read more

Warning - this is a PET Friendly hotel. In fact, of the 6 floors of the hotel, ONLY FLOOR 3 is a no-pet floor. Unfortunately, it was too late for me as when I checked in, I thought the rooms smelled funny and later identified it as excessive deodorizer spray as this was a room for people with pets. I did not want to know what was on the carpet, but I would imagine that it was well broken in, if you know what I mean. I was able to change rooms the next day and Floor 3 was much better. The restaurant on the first floor is a 3 star and decent, but there are better options a mile or two away. Because I have allergies to some pets, I would not stay here again and wish they were more transparent about notifying their guests that only one floor out of 6 is a no pet zone. I am sure if you take your cute little dog or cat or bird or pig or whatever, you would think this place was a 4 or 5 star, but I do not own a pet and would rather stay at a people friendly hotel. Seriously, I remember the days of requesting a non-smoking room and now I have to worry about getting a non-pet room. read more