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    Sheraton

    3.3 (24 reviews)
    PriceyHotels

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    Flies at bar.
    P B.

    Nice enough hotel. Very nicely located as there is a great deal within walking distance. It's about a 50 Euro cab ride from the airport but we made it in about 30 mins. Lobby is small and quant. Borders on tight and uncomfortable because if there are more than 5 people in line it's crowded and tight. Room was large and comfortable. This is an older hotel that is within a few years of needing upgrade. I was on non smoking members floor but throughout my stay I could smell cigarette smoke in the hallway of the 16th floor. Club lounge was large clean and bright. It had great views that overlooked city. The food was simple yet plentiful. The gym and pool area was very clean. One major thing to mention is WATCH your head..! There are exposed pipes in the hallway you take from the elevator to the gym. The ceiling is pretty low. Locker room had great sauna and was very clean. Gym was adequate with a good deal of equipment. The hotel bar would be the only negative of my visit. As you can see from the photos I've attached I had a few winged friends. They were all about the bar area. Service was friendly.

    The view from the 14th floor
    Anna H.

    Stayed at Sheraton Brussels over christmas 2015. First impressions are that this hotel is outdated and seems stuck in the 90's decorations wise... Staff is friendly and helpful. I absolutely do not understand why this hotel does not provide complimentary unlimited internet except in the lobby - in the rooms they only give 2x30 mins a day. Ridiculous as it meant that the lobby was FLOODED with people (including families with kids) who were on their phones and tablets. Our free internet only worked one our of 4 days but when complaining about this staff immediately gave us an access code for unlimited internet. Room was good but as mentioned, needs to be upgraded. Carpets all over were stained and halls smelled like cigarette smoke even though the hotel (or our floor at least) was smoke free. Nice little gym and a pool on the 30th floor is very convenient and equipment is new and seems clean. The view from up there is great and the view from our room was quite nice as well. The hotel is easy to find and conveniently located next to a station and close to shopping streets and downtown. Everything is walking distance.

    This is an omelet ... Or so they claim
    Matthes C.

    First time arriving in Brussels. After a 12 hour flight and not eating all I wanted was to have a good HOT breakfast. Sad to say it was 5 degrees of being cold. The waffles were sent back twice. The omelet was awful. The crêpes were cold. I have been to over 35 Sheratons all over the world, and by far this was the worst breakfast and service experience ever. When asked to speak to a manager I was questioned as if I didn't follow the proper chain of command. Not somewhere I would dine ever again..$60 in U.S. for two breakfast and it was not appealing or even edible..

    This hotel is simply amazing. It has beautiful views (from almost every rooms) and it's on a good position (Brussels' centre)!

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    11 years ago

    Nice location but better to upgrade. Breakfast is pricy 30+ usd. Better buy it in the deal. Location is fantastic

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    Sheraton Reviews in Other Languages

    Review Highlights - Sheraton

    Swimming pool and exercise room on 30th floor with lounge chairs also outside.

    Mentioned in 2 reviews

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    Warwick Brussels

    Warwick Brussels

    (38 reviews)

    €€€€

    Centre-Ville, Quartier Royal, Bruxelles

    Famous old hotel seen its best days but still quite nice…read more Great location. Good food. Good service. Great place for meetings.

    I really want to go with 3.5 stars, but will round up for the rooftop bar and for the hotel manager…read moreand her assistance. Great location, right near that Grand Place and Brussels Central. The rooms are a bit dated, but our room was very spacious and the bathroom had double sinks and a separate makeup/hairstyling area. Our big problem was the Air Conditioning. It has just been unseasonably hot, but the AC wasn't going below 24.5 (about 76 degrees). When I called down, the first person said to give it time and she would send a fan up. When I called down a few hours later, the person said she and her colleague would change the settings on their end and set the thermostat to 20 (68 degrees). That evening, it's still around 24 degrees, so we opened the windows and put the fan in one of the windows. It helped cool the room down, but also let in tons of noise and light; bad for sleeping. The next day, when none of this was resolved, I asked to speak to a manager and explained to her the situation. She assured me that she would have a technician look at it and monitor to ensure that it is working properly. By the time we returned later, our room was around 22 (71.6; not what I wanted, but much more tolerable). Again, I find it annoying that none of the other people actually worked to help me, but I am glad that someone did so I can get some sleep. It's definitely not a luxury hotel, as far as service goes, but it served our purposes well in Brussels. If you stay here and need something, I suggest going to the manager. And, to the manager(s), I suggest retraining your employees to be honest with customers about what they can and will do.

    The Dominican

    The Dominican

    (65 reviews)

    €€€

    Centre-Ville, Bruxelles

    For the last of our 3 city/3 hotel of Europe, I lined up what I felt would be the best of the…read morehotels. This rating may partially reflect the misaligned of the hotel experience to my higher expectations of a Design Hotel by Marriott. The staff was friendly. When we arrived a bit early, they offered to watch our stuff while we grabbed lunch. They mentioned a room should be available early as they were not too booked. We returned in about 2 hours just to check if a room might be ready but were prepared to continue to explore if not. They said the room was cleaned and just pending inspection. Foolishly we waited, it ended up being over an hour and we were now checking in after standard check in time. Frustrating but it happens. The room was spacious but had a few minor issues a hotel of this level should not. They bathroom door would not close all the way, and while spacious, the room is still cozy and without a fully shut door, one could hear, well, everything happening in the bathroom. Further, the sink would not drain unless the plug thing in the middle was fully removed from the sink. These issues were reported but we weren't expecting they be resolved before check out (and they weren't). I was on vacation but needed to check in on a few work items. My biggest annoyance was that their wifi was spotty and best and kept dropping in and out. I ended up having to take my laptop out of the hotel to send a few important emails. Disappointing. Location wise, it's great. Easy walk to everything. Tenish minutes to the train station. In the heart of downtown without being subject to all the downtown craziness. As the goal was to minimize time in room, the location made it easy.

    If there's a song that sums up this hotel it would Sadeness by Enigma. Chants are played in the…read morehalls and that aura you feel once you step foot in the hotel. This was for a one night stay in May using my Bonvoy card's annual free nights rewards. This was my fourth time to the city. **Location** Located a 7 minute walk from the Grand Palace on a quieter part of the City Center. **Check-In** Front Desk was friendly and were informative of the spa kit that would be found in the room. **Accommodations** The room had a Dominican chant feel when you walk in. The bed was not bad and the ceilings were high. **Amenities** Reservations were needed for the gym/spa amenities. There's a nice bar and restaurant in the lobby and I didn't get a chance to check it out. **Local Attractions** The Grand Palace is less than 10 minutes away and there's a Carrefour Market 5 minutes away on Rue du Marché aux Poulets.

    Hôtel Métropole - Inside the bldg.

    Hôtel Métropole

    (53 reviews)

    €€€

    Martyrs, Centre-Ville, Bruxelles

    Why 4 stars? Because it was centrally located and certainly unique!…read more --- --- --- This was the final hotel on our 13 days expedition throughout Europe. With our trip coming to an end, we had mixed emotions - it was something we looked forward to for months while planning it, but damn... we were to tired. We walked over 100 miles during our time in various cities, so we were both very excited to get back to a normal life... and Hotel Metropole was our last stop before making that journey. The main lobby area looked much more like a super old school bank, than a hotel. Outside the hotel, there was a ton of construction going on, as they were completely re-doing a very wide road (think small highway-sized.) The person who checked us in provided us with ear buds in case the construction noise disturbed us, but we didn't hear anything from our rooms. Plus, we loved the very centralized location of this hotel - everything was within one mile, which allowed us to walk to everything we had on our itinerary. Our bellhop quickly became my all-time favorite person in his chosen profession. He had our bags and basically went into an all-out sprint to make sure to catch the elevator, but somehow he did this super gracefully. I was wildly impressed. He couldn't have been nicer and more accommodating, as we had a few questions about the area and the room. The room had very high ceilings and a huge bathroom. It wasn't super updated or out-of-date - kind of caught in the middle. The AC was not turned on for our stay on May 9th, which meant that we had to open the window. Not ideal, but this was the norm throughout Europe at this time of year. Breakfast was offered for 9.50 Euros (Express) or 21 Euros (Full) but we didn't have time. We were only here for one night and had a flight to catch in the morning. My biggest complaint was the situation with the shower. When you turned the water on, it came out of both the shower head and the water faucet and there was no way to turn off one or the other. They were either both on or both off. That would have been fine, but the temperature in the water was wildly different. My shower water was warm, but the bath water was scalding. I would have loved the shower water to be hotter, but my feet couldn't handle the bath water to be turned up any more. It had to have been about a 20 degree difference. Other than that, our stay here was great!

    Loved this hotel and wished we stayed longer. The hotel is welcoming with lots of space and…read morebeautiful decoration. We had a large room with a sofa and large master bath. Nice service and will hold luggage free of charge If you're arriving from Brussel's MIDI train station- it's a quick metro ride on line 3

    Sheraton - hotels - Updated September 2026

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