Nice clean rooms (very clean!) and a friendly staff. Food was good, about as good as one finds at a franchise hotel of this style. Prices (rooms, drinks, food) were reasonable considering the size and quality. Only complaint I had was being charged $9.95 a day for Internet access at my room. It was free in some of the lobbies, I found out, but it cost me an extra $19.90 for two days of Internet! read more

Worst customer service person I have ever encountered at a hotel. My husband and I stayed there and asked about a shuttle service to the casino and was told they had it. We walked to the casino but when we called to get a ride back later we were told ok they would be there in about 5 minutes. We waited at the shuttle pickup area for 45 minutes and called back and spoke to Abby or Ally, she said we would not be getting a ride because she didn't know where the diver was and told us to just walk. I said that that was not an option and she said "well then your shit out if luck and find your own way back" We called an Uber. Went to the desk to speak to her and how rude she was and wanted to speak to a manager and she said there is no manager on duty and she really doesn't care because she has another job if she ever gets fired. read more

Very helpful front desk. Got a room for an overnight on the way up to Vermont. I have a Starwood gold card, or some such, which I got through my AMEX card. Highly recommend to frequent travelers--it got me a free room upgrade to a spacious and well-appointed corner room. The design is kind of cool in the building. A little hard to get around with the elevator banks, but I lived and could use the exercise...parking was a bit of a drag, too, but I survived. A good place to spend a night for a moderate-spendy price. read more

The Sheraton was not a very nice hotel. My toilet did not flush properly. I called to get it fixed. After the hotel staff came to fix it, the toilet still did not flush properly. The bed was very uncomfortable. And I woke up in the middle of the night with a moth flying around me. The air conditioning didn't seem to work either. Additionally, I requested a wake up call, but did not receive it. Luckily, I set my own alarm on my cell. I was not very happy with my stay. The hotel restaurant was okay. The food was good, but the service was so-so. read more

Nice hotel. Clean and comfy beds. The breakfast was good. The pool was colder than we would of liked it. The shower didn't have much water pressure. Overall, we were happy with our stay. read more

This hotel was great! We were very pleasured with the cleanliness of everything. The parking was easy, elevator clean, lobby is nice. Customer Service very friendly and informational. The room was spacious and clean. The pool area is clean and not too hot and germy feeling like many are. The gym had more equipment than your average hotel gym. Easy walking distance to food. Highly recommend can't wait to go back. read more

For being a Sheraton, I expected a little bit more. The rooms are nice but nothing exceptional. The design of the building creates a lot of echo. We could easily hear our neighbors talking one night next door. They were having a normal conversation but it was very disturbing when trying to sleep. The bathtub was a bit slick when get in to the shower. My father-in-law (who was in a different room) slipped and fortunately caught himself. There was a slight odor of mold and upon looking around the shower, I think some mold was starting to grow... probably higher than the housekeeper can reach when cleaning. Parking garage gets full on the weekends, especially if they have some kind of event at the hotel. This forces you to park in the overflow parking garage which is across the street. read more

I spent 4 nights at the Sheraton. The room was very clean and the bed was very comfortable. The staff are very friendly and went out of their way to help with anything I needed. I suggest trying to find alternative parking then at the hotel. It cost me $16 a night just to park at the hotel, which I was not expecting. You use your hotel key to get in and out of the garage, but it frequently didn't work and I would have to go in and get it fixed. The first room they put me in had dirty, rumpled sheets on the bed. They didn't have a problem switching me to a different room, but it wasn't as nice as the other room (excluding clean sheets). The TV is a mess. They offer the standard channels you would expect, but everything is pixels, similar to getting bad reception with a satellite dish (and the weather was perfect). You can either get the free internet or pay for better speeds at $10/day. I got the free internet and was able to watch Netflix with no issues, so I can't complain. I noticed that the air was very dry, and I would often wake up in the middle of the night and need a lot of water. I wasn't sick and I've never had problems with humidity before, but for those that do, be prepared. read more

While I understand that many businesses are struggling, this hotel was dirty and not well kept. It's hard enough to think about catching Covid in a hotel, but if you were going to rate your chances of catching it - this hotel would get a 10 out of 10. It was overpriced and anyone who would give this old, rundown sloppy hostel a positive rating doesn't ever travel. read more

Hotel wasn't bad per say. Room was clean. Staff was courteous. But they sell old merchandise. Crazily enough I was willing to pay $3 for a Mountain Dew and to have it charged to my room only to see that it literally expired back in April. It's July now.... read more

Nice and clean but Im sick of hotels like this nickel and diming you to death. We paid 187.00 per night for the room but then they charge you another 17 bucks to park. Its ridiculous. read more

I stayed at this hotel for two nights for business. The location is right in the heart of Springfield. The hotel staff is very friendly and hospitable. The rooms were clean, but might need some updating. I wish there were microwaves and mini-fridges in the rooms (for storing/reheating take-out). But all in all, very good stay. read more

Not a friendly staff, nothing to do in downtown Springfield , pool not heated , room never cleaned , had to call front desk ;( have to pay for wifi in the room and pay to park ;( glad I didn't pay full price to stay here !!! Price lined it for half off;) read more

Nice, clean hotel with basic amenities. Paper-thin walls enables easy conversation between neighboring strangers. With exception of two complimentary bottles of water, no benefit to chose this hotel over another. Frustrating when staying at "nicer hotels" and getting less. Would be nice to see these types of hotels offer a breakfast. read more

This review pertains specifically to the banquet that I attended this week at the Sheraton Monarch Place Hotel. The banquet room was spacious and lovely, but our positive experience ended there. We paid 30$ per plate to be fed tacos, hot dogs, sliders, popcorn, deep fried Twinkies, and pretzels. There were no vegetarian options. The wait to get our food was more than 45 minutes standing in line, and by the time we got to certain stations, they had run out, or burned the food (popcorn). In fairness, we knew what the menu was before we purchased our tickets, but not the poor food quality. Further, it was impossible to get water at our table. The servers were beyond unattentive- as in they completely ignored us. Several people at our table were unable to eat the food they did get as it was disgusting, cold, or poorly cooked. I am just shocked that a hotel of this caliber can get by charging 30$ a plate for an experience like this- especially when they ran out of food. All this, and 12$ to park to attend this "banquet". If you are looking for banquet services, or to book a wedding, there are better options out there. read more

Enjoyed our stay here. The hotel is close to the casino and other activities in downtown. There's a park along the river to go running in. Best part was the bed- it was fantastic! read more

Got 2 rooms for my family on the Club Floor - hotel is in dire need of renovation, has 'old smell' throughout. Staff was short with responses and 'supervisor' was rude at the front office. The spa was not in working order. We went to eat at the sports bar and the food was terrible and the service was slow. If you have other options, do not waste your money at the hotel or the restaurant. read more

Our son & daughter in Law's wedding was planned at a competitor's venue. As the wedding day neared the final arrangements needed to be made for the rehearsal dinner. The competitor's venue had been paid in full in advance for the wedding, so all that was left to discuss was the menu selection and cost of the rehearsal dinner. The venue was inflexible on both the menu and cost, offering little customer service even though a significant amount of money had already gone their way. As I had the opportunity in the past to utilize the Sheraton with a professional organization that I belong to, I called Steve Keegan and explained our need for a rehearsal dinner for 40 people. Steve quickly presented an extensive menu selection at a valued price. The evening of the dinner everything exceeded our expectations. The food was delicious and the staff was attentive and helpful. Thanks to Steve and his catering staff, the Bride & Groom and their guest had a great and memorable experience. Thanks again Steve and I look forward to our future business relationship. read more

In a Club-level room, service should be prompt. The staff at this hotel don't seem to agree. Calling Guest Services yielded 30 rings with no answer, before I gave up and used my cell phone to call the hotel from an outside line. Just trying to get on the internet. The login screen for new users asks you for a user name, a password and then to repeat the password. The next screen asks you for the username and room number. And then it will promptly tell you that your account information is not found. Why? because, as the person I finally got on the outside line explained, the user name must be the last name of the person who booked the room and the password is the room number. Was any of that information on the login screen? NOT! Additionally, the room was advertised as having a 42" flat screen. What was delivered was an old 38" bulky tube TV with bad sound (tinny and buzzing). Not the worst hotel I've ever seen materially. But not answering the Guest Services line when your whole business is supposed to be about Guest Service - that's unforgivable. read more

Took a stay-cation with the family to enjoy a night away from home, swimming in the pool and a Falcon's game one block down. Check in was friendly and quick and Chelsie made my 6 year old's day. Parking: Found a spot easily, elevator was right there, no major issues.$9.95 for the night with unlimited in and out. Hotel decor: Nice colors, clean elevators, hallways, and common areas. Tastefully decorated. Room: We opted for two queen sized beds. The room in nicely decorated and featured a large flat screen, 2 large dresser drawers, an attached desk, a chair to sit in, a small table for a coffee mug, iron, hairdryer and shamp/conditioner. The room was very clean. I am anal about looking for little spots that housekeeping will leave when they clean just surface areas as opposed to really cleaning a room properly. I found none. The beds were extremely comfortable. There was a heavy comforter and soft sheets. I slept very well, and I normally do not sleep well in hotels. NO refrigerator. I guess I expected one since I have not stayed in a hotel lacking one in so long. We had brought leftovers from dinner and were disappointed to find the room lacked a refrigerator. Noise: We stayed on a Friday night, yet it was fairly quiet. There was an event somewhere in the hotel with music playing, however in our room, we never heard loud noises, doors slamming, loud talking, or anything to disturb us. We do however always bring a fan for white noise, which may have helped. Nice selection of tv channels, including Disney. The remote batteries were beginning to die and needed replacement. I told the desk on the way out. The price of movies is ridiculous at $15 a movie. I could go to a theater for that price. Pool: The pool was slightly colder than I expected. It wasn't cold, but after a half hour, we needed to get out. I was very disappointed to find the hot tub being renovated however this is a necessary inconvenience. And they had told me when I made the reservation. The sauna warmed us up after the pool before we headed back to our room. I was not happy I had to turn in my towel at the pool versus wearing it back up to the room. Again though, a small inconvenience and not a major issue. Room Service: We ordered breakfast in the morning. My daughter had blueberry pancakes and I had a ham/cheese/onion omelet. The omelet was very good as was the thick toast. The price of coffee was too high at $10 for a pot. I know it is Starbucks, but give me a break. The price of the meals at $10-12 is standard and was worth it. The food came in the perfect amount of time. My only caveat about room service was the ridiculous charges. 18% automatically added and a fee to bring it up. No need for BOTH charges. Springfield is not a great city, however where you stay is not like staying in "the hood". We walked down to the Massmutual Center and then back after the game. Being from the area, I can tell you that I would not drive into certain neighborhoods north or south of where this hotel is located, but to walk to local restaurants or take a cab is not dangerous as long as you take normal precautions of staying on the main streets and lit areas. I would have loved to see the hotel offer a shuttle service, but they did not. All in all, we enjoyed our stay. The little things I didn't like were minor and more inconveniences (except the room service charges, although more and more hotels are doing this). Upon checkout, we saw Chelsie again and she was extremely friendly to our daughter yet again. She is definitely an asset to the hotel. This is a 4star for the Springfield area. I will stay again. read more

We reserved a room here on a Friday night to get an early start to a Saturday spent at Six Flags. The room package, through AAA, included a full breakfast for two. We started by self-parking in an underground lot that cost $12.95/night...not the nicest garage. The lobby manager upgraded us to a suite, however the room itself was below Sheraton standards and in need of an upgrade. The TV in the living room didn't work, the furniture looked cheap, no matter what the setting the AC kept the room too cold, and the bed was not that great. Our upgrade gave us access to a lounge (small room, poorly marked) on the 12th floor that served free appetizers, snacks, sodas, etc., so we tried it out before dinner. The food was good (bacon-wrapped scallops, mini enchiladas, cheese, crackers, etc.) but the venue was cramped and looked like a repurposed business office. The attendant was engrossed with the security guard on one of the computers, so we ate quickly and left. It was getting late so we decided to have dinner in the hotel. We went down to Pick's Steakhouse, only to find that the entire hotel had been booked full of fraternity and sorority kids the whole week, so unable (or unwilling?) to accommodate the crowd, the full menu had been replaced by a two-sided laminated card with a few regular entrees (salmon, NY steak), burgers, appetizers, and 3 desserts (full disclosure - upon checkout we found out that the chef had passed away suddenly the previous week, which may have contributed to the abbreviated menu). The choices were disappointing, but again, the food was good and the staff was nice. A bit wary, I decided to confirm our breakfast deal with the manager, and he assured us that the 12th floor lounge served a full breakfast - I couldn't see how but took him at his word. Sure enough, the next morning we went back up to the lounge only to find a bare-bones continental breakfast offering. Upon checkout I noted this to the front desk manager, who apologized and comped our dinner from the previous night. If I ever had to stay in Springfield again, I would stay at a different hotel. read more

i do not like this hotel at all! The rooms need renovating! It has an old smell. The noise from outside the halls are heard in your room. It's not nice! read more

My husband took me here after camping with some friends. I gotta tell you, I was soo craving white linen sheets and air conditioning! That would of been enough but he got us an upgrade that came with the wine and view, and had this beautiful personable girl named Melissa who made us literally feel on top of the world! She was our Spanish angel who made this Latina feel in heaven! Especially after "roughing it" thanks a bunch! Hope to be back next year!. read more

For the area this is a nice place to stay at. They have a really nice lobby and the staff was pleasant. My boyfriend and I ate at the M.V.P bar for dinner, the food was good and the bartender Carrol was very friendly. Our room was nice and clean, the beds were comfortable. Some of the cons: TV was BASIC, no HD, no flat screen, the TV stands "wood" was chipping away, and the cleaning staff started knocking on our door at 8am (a little early for us). read more

The hotel has a nicely renovated lobby, but is incredibly run down once you get to the rooms. It just feels old, and not up to the standards I would expect. It seems like they have tried to modernize to match Sheraton's specific decor, but it just feels out of place. Plus, the lack of flat screen TVs is not a big deal, but makes clear this place is out of date. My major issue was with the front desk. First, when we asked the woman behind the counter to recommend a restaurant, she suggested a place attached to a strip club (and didn't mention the strip club). Completely inappropriate for our business dinner. And twice my office faxed a document to the front desk, yet they never found it. Terrible service and a drab hotel. Next time, I'll stay in Hartford and drive to Springfield. read more

This experience was the worst experience I've ever had at a hotel. We just got married last night and had made reservations beforehand to stay here. Whoever took down our reservations took them down incorrectly and when we showed up we were told that we didn't show up and they had essentially given our room away. They tried to call hotels to find us a room at least but by that point we were very annoyed that our room had been given away. All other hotels in the area were booked. Every one else in our wedding party got their rooms so it was terrible all around. We are demanding a full refund and will never stay here or at another Sheraton ever again. read more

Not the best, and certainly not the wort hotel I've ever stayed at. There was nothing particularly memorable about our stay or the hotel itself. It had the basics, was clean enough. The rooms were very generic, with the usual basic amenities, but nothing special. The view from the restaurant on the top floor was really nice, and the breakfast buffet was okay. Nothing spectacular, nothing awful. I also appreciated the small coffee shop on the ground floor. It was a little pricy, but when I was stuck at the hotel with the kids without a car, I was able to grab a few half-decent snacks to satisfy the munchkins. This Sheraton is pinned in by a fence and a highway. There's nothing good within easy walking distance because of it's orientation and overall not in a good neighborhood. I 'd be okay if I had to stay there again, although I might be inclined to see if there was another hotel in a better location. read more

Just OK. Regular TVs without HD. But room service is open until 11. I really don't have much to say about this place. It's really just OK. I would check out other options if I were you. read more

Stayed here with my wife and son well visiting the area and since I grew up in the area I remember how it was when I was younger. How it has changed for the worse. The inside of this place is just okay and is a bit tired and outdated. It is large, but is so deserted, no one was around. It connects to a old rundown shopping mall that has nothing in it and if you venture farther outside, you are stuck in almost a ghetto of downtown Springfield. You have to park your car in a scary garage and it is a waste of time. For the price, you can do a lot better and be a lot safer. read more

This place is run down and desperately needs an update. The internet was cheap $8.95 but also slow (256k). The Club lounge was closed when I went and they offered a free breakfast at their restaurant instead -- this was a bad move. I would have rather just been told the lounge wasn't open and not had to eat the horrible breakfast buffet. I ate 30 minutes before it close and apparently they never replenish it throughout the morning. There was one pancake left which was rock hard. I scrapped some eggs of the bottom of the pan and call it a day. I'll probably stay outside Springfield next time.... read more

Spent 6 nights Aug 26 - Sept. 1 Helpful staff, Nice business center, Rooms were clean, Bed was soft (Could be bad or good?) Shower was powerful. plenty of towels, The one down side was the TV remote sucked! was rampet all through the hotel I heard. I faced the highway but I never heard it. Quiet room. read more

Ugh it serves it's purpose. This place is pretty gross. They use masking tape to keep parts together. The hotel room bathroom sink has 2 pieces of masking tape on it as does the remote. Just unprofessional and gross. Just used the room to sleep. I will reserve everything else for when I go back home. Would not return read more

Sheraton is getting older and they are not doing much to improve this hotel. The parking is really bad - never enough spaces for their crowded hotel. Hot water ran out the first morning we were there. The key reader to our room broke and it took 3 different guys over 2 hours to fix it. THey tried to charge us for parking when it was suppose to be covered. This hotel is always overbooked with convention type groups and is always really noisy at night. This time it was a group of firefighters and they didn't stop partying until after midnight. Stay at the Marriott next door instead. read more

It will be much better when renovations of the restaurant are finished. The gym is owned by an outside company, so it's not your core fusion gym. Rooms spacious but a bit run sown. I like the new addition of loofah and shower gel in room. read more

I stayed here in February for a convention if attended ! The staff was professional and helpful ! The hotel was clean I especially loved the sauna and the pool ! They served Starbucks coffee for the entire conference This is a great facility read more

Just checked in here after a long flight and drive. Great room and the friendliest people they have been so helpful. Great service

Lovely large clean room and interesting atrium layout. We arrived late at night to find that the elevator in the parking garage was broken. When it was still broken the next morning, the desk concierge graciously refunded our 12.95 parking fee. bathroom was not the largest that I have seen, but on the whole everything was very nice and I can't complain. read more

Not bad at all. The room was nice with a very comfortable bed and I liked the added touch of complimentary water bottles. We ate dinner at the MVP pub for convenience. This was an average restaurant. The food was satisfactory but not great. For breakfast we ate at Picks restaurant, and were very impressed with both the food and service there. The only negative I would say is that the pool is not heated. That was a disappointment. But overall, it was a positive experience. read more

Refused to return my Kindle. I accidentally left my Amazon Kindle in my room when I stayed there one night at end of June 2017. I contacted the hotel multiple times and they claimed they had my Kindle and that they would send it but so far, one week later they still have not sent it to me. Very disappointed. read more

Where the hotel was clean and SOME of the staff was nice ... When it was time to go to bed the noise level was out of control.. And then someone was trying to access our room .. We complained and all they said was we will send someone up. How about you deal with the noise you don't need to come to the room.. As of this morning my kids are exhausted and I cannot wait to get home ..I do also have to say your bath products smell amazing mandarin mint very nice.. Towels are soft and fluffy.. Just the noise is terrible :( read more