Hotel was fine. A little change of pace from the chains. Cobb salad hit the spot late night. I'd…read moresay it was a pleasant stay but may keep looking around at Northampton hotels.

Location. Location. Location. For a weekend in Northampton, you can't beat Hotel Northampton for…read morebeing in convenient walking distance of restaurants, bars, and music venues.

Pro - location. Northampton is a great little town…read more Also, the front desk staff is extremely friendly and is doing their best to go above and beyond. But, I had to knock off a star because the Wifi in the rooms doesn't work. This is a massive disappointment for what is supposed to be a modern hotel. As is the case with technical things, I assumed it was a me problem. The friendly front desk staff explained that the public WiFi works fine but the guest Wifi is problematic. This means that after driving for 2 hours and arriving hangry and with hours worth of work to do, I have to sit in the lobby to get anything done. It is challenging to focus because there are other groups here talking. I am loyal to the Marriott brand and have the gold lifetime elite to prove it, but I don't think I will stay in this hotel again. After a day of work, I want to be able to settle in my room, order some food, take my bra off, and do the work I need to do to get ready for the next day. So I must say, this is a huge disappointment.

Very clean and well organized, disability friendly hotel. Decent parking and friendly people…read more Breakfast was ok with very good coffee and a number of options hot and cold. They have wine and beer for sale. Neither selection is great but duckhorn reds are a strong option. No IPAs for beer and that's disappointing. Wifi was also disappointing and the TV was very strange, rebooting several times before we could watch anything. Hot water seemed limited when we were there but perhaps they were booked up and we were all using it at once? We enjoyed our stay and will return.

Food was great as was the service. We stopped in for lunch. Had one of the best quiches I ever had…read morewith a salad that had a maple vinaigrette dressing. Delicious. Will definitely go back

Review for the hotel accommodations…read more When you visit Sturbridge, you know antiquity will be part of the theme. Olde buildings, historical relics, period clothing- all the stuff of retro-tourism. And when you stay at a place called the Public House, you know the theme will be continued ling after the time at the Sturbridge Villiage is spent. It's an after-hours continuation of your historical proclivities, and for many, a welcome extension. The main house smells like fireplace, has wonderful construction materials, lead windows, exposed beams- you are staying in an important place that echoes with hundreds of years of conversations and ales. However, book through hotels.com, and your 1750 time warp lands you oddly in 1980. No main inn to be found; rather, you pioneer your wagon to the remotest of the motel complex where nary 2 other weary travelers have been sequestered, and in this desolation you unlock your door to Nancy Reagan, the Bee Gees, and ET. 1980 greets you with mismatched antique-ish furnature, tiled bathtubs, and plug-in electronic clock radios. Curtains look like wallpaper from Williamsburg- replete with pioneer hunting scenes- and carpeting is an odd green color. See, subjecting yourself to a historical setting has backfired, and though antiquey, it isn't anything other than a mishmash of castaway artifacts, seeking a home in the farthest of corners of the Public House complex. And this is your dilemma...you wanted this, and this you have received. Women in their 49's in 1980 would have swooned into the arms of their lovers, to be surrounded by such immersion early Americana! To be concise, the furthest block of rooms is a woefully outdated historical remnant that refuses to modernize. To the credit or historical preservationalists, it is clean, perfectly functional, and has good water pressure and comfortable mattresses and pillows. The AC may be a little noisey- possibly in an attempt to drown out semi-trucks on the nearby highway, rolling over the rumble strips along the white line- but it blows cold, and the room doesn't have odors. It is like the frilled tuxedo with bellbottom paints in your grandfathers closet; still functional and clean, but slightly outdated. And this is the conundrum when staying in a historical hotel: you asked for it. We did have a good night at the Public House, and the delicious breakfast of baked goods in the Bakery the next morning was appreciated. Coffee cake and coffee were a good combination before taking ye olde family back on the road!

Very nice! No road noise despite being right off I-90. Staff at desk were professional, knew…read moretheir stuff, and were nice. Large lobby with fireplace & TV, "office" and breakfast areas. TV & wifi very good and we both fell asleep fast and slept well! (that never happens). Coffee fine and breakfast had better than average options. Hotel eggs but salsa and tiny bottles of hotsauce were available! For oatmeal there was an excellent topping station with walnuts And almonds, plus strawberry compote and mango sauce, yum! King studio Room 303 was spacious and clean, smelled clean. Only drawback was no fan in bathroom, right next to bedroom. My favorite touch was the mini basketball court! Note: they take a small security deposit at checkin - not $1000 like it said on Booking dot com.

This is my second time staying at this hotel. I stayed here two years ago, October 24. It's a great…read morehotel if you have to spend more than a day and you are with a group of people. so there were three of us in the room and we were there for an event that was weekend long and it's great because you'll have a a refrigerator to store your food and your kitchen so that you can prepare things you need not only in the room but for events we were attending so that was great. The service is great. They have a really good breakfast in the morning downstairs French toast and eggs, fruit, yogurt and do much more you can make your own waffle. There is coffee and tea all day long and again the service at the front desk is great they help with information and directions. It was superb. We really enjoyed our stay. We will be back in October. The only downside is that the room smelled stale and the television in the living room didn't work.

Great experience all nice people there whenever I've been there no inappropriate behavior at all.read more

First time experience. It was refreshing. Staff and people were very nice. Pool is excellent…read more They have a great library and gorgeous waterfall , worth the short walk. The nudity takes a bit getting used to. I found it best to just go for it once there. Had some marvelous conversations. Thinking about it , I think the staff could be a little more aware of newbies and maybe check in on them. Maybe whoever brings you on the tour. My only minor concern. I will go back before the end of summer

This is a nice hotel for the price and perfect for a staycation in the Springfield, MA area…read more We got a queen suite that had a stove, full sized fridge, dishwasher and sofa bed in addition to normal hotel room stuff. The free breakfast is meh quality but hey, it's nice to have someone else cook for you regardless. There's a pool too that my kiddo enjoyed. The hotel is 2 minutes from Holyoke mall that includes a Target. We got a frozen skillet meal from Target to make for dinner our first night there. I would stay here again and recommend it to others. Edited to add: As of August 2022 the staff was not masking, nor were masks required in any area of the hotel. The guests were mixed on masking. Many with N95 masks and taking breakfast to go to eat in their rooms mixed with guests not masking or distancing.

Homewood Suites by Hilton is part of the Hilton family of hotels. That does not mean anything--it…read moreis an inhospitable hotel unworthy of the family name. I had a serious unresolved booking problem there for my intended stay August 9-12, 2024. At check-in I was told, in sequence, "4 rooms left," then "2 rooms left," and finally "no rooms left" for any part of my intended stay. The sequence of having been told 4, then 2, then no rooms left was especially frustrating and seemed to me retaliatory for my mild expression of dismay, consternation, and frustration. My daughters and I arrived late from Logan Airport due to Debby weather, delayed rental car, and rain on the turnpike. We were attending my parents' funeral on the 10th. I understand that all people aren't going to be best friends; however, this night manager showed zero empathy. And worse, with the cockamamie room "countdown," I felt the manager exhibited personal animus. We stayed at an alternative--a nearby Fairfield Inn & Suites by Marriott--which we booked ourselves. Even so, on August 12, I received from Homewood Suites by Hilton an invoice and a paid receipt for all nights of the stay, August 9, 10, and 11. The only time spent at Homewood Suites by Hilton was in the lobby at 4 a.m. with the vindictive night manager counting down "4 rooms left," then "2 rooms left," and finally "no rooms left."

It was a quaint and cute hotel and had a lot going for it. Unfortunately, for being expensive, it's…read morea bit tired. The staff are not very friendly or helpful. We sat in the parlor room and the chairs were all torn up- terrible! We wanted coffee and went to the front desk where the clerk was playing solitaire. When we asked if there was coffee or hot cocoa we were told to go to the bar and order it and it would be delivered to us- we were surprised that she didn't stand up and offer to take care of it for us. Customer service training should be a focus. There are a lot of places to stay and we should feel that we made the right choice in staying here and spending money here but we don't. Hopefully employee training as well as some repairs will be done so that customers can benefit.

I so wanted to love this, quaint, historic place. If my daughter chooses Amherst, then I would…read moremost likely stay here again. But next time, I'm going to have some requests. There's no place as close to the college as the Inn on Bolton. It's literally on campus and probably part of his problem, is run by the college. It's really expensive. Yet, the rooms are small and awkward. Plus it's a bit of a labyrinth and I feel too little twin girls are gonna pop out at any moment and scream redrum at me. When we checked in at 2 AM, exhausted from our cross-country trip, and a one hour drive, the receptionist sent us to the wrong wing, and when I went downstairs, he sent me back up, saying I just didn't see it. I had to go down and have him come upstairs to help us find our room only to discover it wasn't where he sent us at all. Next, there was no bottled water in the entire building, not to buy or what is customarily complementary in a hotel of this price range The very polite guy went onto explain that it was because they hadn't received their shipment of water. I'm confused because I sure did pass Walmart, Target a grocery store and a Trader Joe's just minutes from here. But alas no one thought to go get water. Their parking lot is a four minute walk from the hotel. You may hit the jackpot and get one of the 45 spots right in front of the hotel. We didn't. Boo!! Also, they are saving money by not cleaning the rooms daily. I think that's BS but it would've at least been nice for them to tell us a check in. I found a gray hair on the comforter which was not ours. Gross!!! They do have a fancy, highfaluting Molecule air filter that I did not steal. I don't love this place and I wouldn't recommend it for any other reason then if you were spending multiple days on campus. If I come again, I will request daily service and also request to be in the west wing.

An excellent choice for our third night in Massachusetts. Hampton inn is the home of Hilton…read moreHeavenly Beds. I expect that and get it. Quiet room and a guest laundry on site on our floor. So easy to take care of business while we are here. We are prob going back to the Brimfield antique show tomorrow, long day, we may come back for another night. We ll see. Update The night went well. The included breakfast was nice but not hot and no microwave. The coffee was light roast So I ll be at Starbucks next. So a 8 out of 10.

Marcus Was very nice! He was welcoming and very helpful! Thank you Marcus! The entire staff was…read morewonderful, Marcus just stood out to me because he was very nice.

One of the worst hotels stays I've had…read more The customer service is terrible. The blonde lady working the front desk was extremely unpleasant. Really should not be in a customer service facing position. The hotel was pretty dirty. There were mystery fluids on the floor of the elevators for an entire day that weren't cleaned... and they only have 2 elevators. The AC is also motion activated so I hope you enjoy waking up hot in the night and the room being hot each time you come back to the room. This place is just extremely cheap... you're better off at the Motel 6. We were on a road trip and wanted to utilize the laundry facilities but ended up paying $24 for 2 loads due to the driers not drying at all. The rooms themselves were fine overall, could definitely hear our neighbors having a good time in the next room over through!

The staff is so amazing. I had to get a last minute hotel and they were more than accommodating…read more The rooms are so cozy and big. I felt so comfortable there. They have breakfast from 6-10.

Conveniently located at the Hazard Avenue exit off I-91 in Enfield. We had a great stay. Clean…read moreroom. Plenty of parking. Friendly staff. Next year when we go to the train show, we will definitely come back.

Incredible stay on a busy weekend. There were two events happening this weekend a kids hockey…read moretournament and a dog show. The hotel was pretty full and the staff did a great job. They were all friendly and helpful. Everything was managed very efficiently and despite being busy everything ran smoothly. The hotel itself has a couple years on it (not old enough to need a remodel) but was well maintained and really nice. Everything was clean and didn't show signs of wear. The bed was extremely comfortable, my wife and I slept like royalty (which is not usually the case even at home). The bathroom was well maintained and spacious. Lastly the breakfast. While it had the normal "Hilton" layout the quality was better than usual. Sure the scrambled eggs were the typical powdered eggs but there were options that were unique. Such as the French toast sticks, lemon poppyseed and blueberry scones, zucchini nut muffin and a few other things I can't recall. Definitely recommend staying here and I am adding it to my Hilton favorites in case I am back in the area. If you stay I hope your experience is as good as ours was.