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    Crate & Barrel

    3.8 (67 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    Crate and Barrel storefront at Shops Around Lenox.
    Kevin C.

    I love shopping at this Crate and Barrel. Not only do they have items stocked on shelves or on bins, but they also have displays throughout the store that show customers just how nice their home can look with Crate and Barrel items. Just about everything sold here is of high quality. Yes, many items are expensive, but many other quality items are very reasonably priced, so you CAN furnish your place with nice things and not have to take out a loan to finance your updates. Finding parking at Shops Around Lenox in the lot in front of Crate and Barrel can be challenging, especially during the weekend when the weather is nice. There is additional limited parking underneath the store, and customers can park below and take the elevator directly up into the store. Employees follow Covid-19 guidelines: they wear face masks, hand sanitizer is available near the door, and signs are on the floor indicating where customers should stand in order to practice social distancing. When I was in the store, I noticed that all of the customers I saw wore face masks. Most of the times, when they're not too busy, the employees greet customers and ask if they need any help. If you do need help, the employees will generally go out of their way to help you find whatever item(s) you're looking for. I was looking for a rectangular serving dish and found one at a very reasonable price. Employees at the register will happily wrap fragile or breakable items with paper or bubble wrap and place it either in a sturdy bag with handles or in a box. Quality all around!

    delivery tracking

    Let me start by saying. Believe everything you hear about this horrible company.This was my first and last purchase from Crate & Barrel EVER. I'm a CB2 customer.I've gotten several pieces from there. Both stores are owned by the same company. What happened to me at C & B has never happened at CB2. I wanted a cadenza for my condo out of town. I saw a " final sale" item I was interested in online. On February 03,2024. I went into the Buckhead location to make the purchase and set up delivery to my out of state location. No problem. The store manager assisted me. He showed me the computer monitor where the item was available in my area. We set up the delivery date for March 12 when I would be back in Philadelphia to accept the delivery. Condo buildings require companies to submit a (COI ) certificate of insurance prior to delivery. The sales guy put all of my building delivery instructions into the system. It was on my receipt. The week before delivery. I noticed no one from Crate & Barrel contact me or the building management about the COI. I decided to reach out to customer service. I was told the request was being submitted and it'll take 3 day. Are you serious? I've had CB2 submit it in an hour and West Elm did it within 20 mins. The COI was never sent to my building. Now we're 4 days from delivery and I have my flight out of Atlanta on March 10. Again delivery is March 12. I called the customer service department two more times inquiring about the COI. I was told the same LIE call after call. CERTIFICATE OF INSURANCE WAS NEVER SENT. I received a call Friday March 8 to confirm my delivery date (voicemail) and a text message the morning of delivery. 20 mins after I received a message saying your item is OUT FOR DELIVERY with a link to track the delivery driver. I get a call from the delivery company (outside contractor) saying my furniture won't be coming today with a lie she was told to tell me from C&B. Crate & Barrel held my money for almost 6 weeks knowing they sold an item that was already paid for and being held for a customer and no one never called me. It was a final sale item and wasn't being restocked. The manager at the store told me they had 3 price increases since the pandemic and this is how C & B treats their customers. I'm guessing they never sent the COI because the customer service reps I spoke with could see that there wasn't any items to be delivered and not a single one of them said anything during my three calls. I booked a flight to Philly for nothing. I had already paid it out on my credit card. American Express gave me a credit within 2 days. Update: My response to the corporate generated response. F off B. It isn't genuine. Just for show. Why should I be reaching out to you? If you had any respect for your customers. This wouldn't have happened and someone would have notified me in advance. Instead you guys took my money and resold a paid for item. Damn crooks. The damage is done. Bye.

    Samantha D.

    Literally the best shopping experience I have ever had and that's all attributed to Ms. Gloria! We were greeted with the most welcoming smile. Gloria was the sweetest-- simply phenomenal customer service. I mentioned that what I was purchasing was a gift and she went ABOVE AND BEYOND, wrapping it up in a box and making it really special (and including the gift receipt). It seems like you don't find customer service or joy like this in retail any more- and it was so refreshing to see someone loving what they do. The other employees were lovely and seemed to be really helpful, too. There is none like Ms. Gloria!! I will be going back for my Christmas shopping & gifts!

    Front entrance
    Shamika H.

    The store atmosphere looks very pleasant and chic. Has an air of elegance. The prices are on the higher end, but the appearance of the quality of products seem to justify including the area this store is located in. The staff did not greet me nor seem to greet anyone entering, but that does not necessarily mean that they lack pleasant hospitality and just may be allowing customers to observe quietly without distraction similar to a library experience. There are a plethora of options from furniture, dishes, to appliances in what seems to be exquisite quality.

    Crate & Barrel
    Evan G.

    This Crate and Barrel location in Atlanta is a well managed Crate & Barrel that has a good selection of different quality items.I have been happy with all of the purchases that I have made from here and they have worked out well. Good experience shopping here.

    Theresa H.

    My living room can be a showroom for Crate & Barrel (sans the mess ie, haha). Seriously, the tv console, sectional, rugs, the halo dining table, chairs, etc were all purchased from Crate & Barrel. Even the artworks were from C&B. I love their contemporary furniture. I love how the furniture fit nicely & harmoniously in the modern condo. I used to go to Crate & Barrel every week. To me, it was rather calming to browse around and often I would leave the store with something mainly from the kitchen section. From bakeware to cooking tools. I spent a lot of money here. Since the store moved to outside of the mall, my love of visiting the store just vanished. Something just amiss for me at the new location. With all due respect, I have to disagree with a few fellow yelpers here. Being located inside the mall has its advantages. Shoppers get to visit C&B while shopping at the mall, they can become C&B future potential customers. If C&B was not located inside Lenox mall to begin with, I would have never get to know about this brand and ended up filling up my home with Crate & Barrel merchandise. Customer service has always been outstanding during those times I shopped there. Unless I am looking for a new piece of furniture or to replace any current one, I would not go out of my way to visit the store. Still a big fan though!

    Bought 5 of these as Christmas gift sets and the cheese board comes in a variety of sizes and the staff was extremely helpful!

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    1 year ago

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    5 years ago

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    2 years ago

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    1 year ago

    I had the best customer service with Tony. Extremely patient and helpful! Store has big selection.

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    4 years ago

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    3 years ago

    This is my go-to locations for pick up orders. Their customer service is always great and the store is kept organized and clean.

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    5 years ago

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    I really like this location. Plenty of parking, very well organized and the staff is extremely helpful.

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    Page 1 of 2

    Ask the Community - Crate & Barrel

    Review Highlights - Crate & Barrel

    My husband and I had to drive to Atlanta from Auburn to return ALL of our Crate and Barrel dishes from our wedding registry.

    Mentioned in 4 reviews

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    Bed Bath & Beyond

    Bed Bath & Beyond

    3.3(35 reviews)
    0.4 miBuckhead
    $$

    I was watching a re-run of Shark Tank the other day and they showed these two guys that invented…read morethis awesome product that catches stuff from dropping between the gap of your car seat. It's super brilliant and so simple..that you say...geeze, I wish I thought of it! You can watch the video here https://youtu.be/-ihQRjA-xDA So me and a co-worker decided that we were going to pop in to check this booger out since we wondered if it's worth the $20 that they charge...I mean you could just roll a towel and stuff it between the car seat the console? but unfortunately when we got to the store we found out that "these aren't the droids that we were looking fore" apparently they don't sell Drop Stop in the stores but on their website only....drat...but have no worries we still found plenty of stuff to look at and buy... This store is located near Lenox Mall in a shopping strip mall called Buckhead Station https://youtu.be/-ihQRjA-xDA Lots of free parking but watch out on the weekends its a pain in the neck so try shopping here during the week days...

    For years, I've been getting those 20% off coupons from Bed Bath & Beyond in my mailbox. I rarely…read morehad reason to go to Bed Bath & Beyond until recently. I needed a couple new pillowcases (some of my old ones finally wore out after 12 years) and a new tub mat towel (my old one also wore out, same vintage). Pillowcases and tub mats were easy to find at this store. An employee directed us to the pillow case section. I had no idea there were so many different types, styles, and materials of pillowcases to choose from (I've also never thought about it). I didn't really care much for that stuff. I just wanted new pillowcases that felt good enough and looked good enough, matching my existing sheets and comforter. I also didn't realize pillowcases could be so expensive: $40 and up for two pillowcases. We headed straight to the clearance section and found a rather nice set of Barbara Barry 400-count pillowcases made in India. Their original price was $39.99, but they were marked down to $23.99. With my coupon, they came out to $19.19, about half of their original price. We then headed to the towel section to find a tub mat towel. My girlfriend found a couple good ones. I believe these were also from the clearance section. I almost went with a DKNY towel until my girlfriend found a Wamsutta towel that closely resembled my old towel. It was only $7.99 and was called a "Perfect Soft" towel made out of MicroCotton. I learned that Wamsutta is a brand sold exclusively at Bed Bath & Beyond and MicroCotton is a brand as well. Whatever the case, the new tub mat has felt great underneath my feet when I enter and leave the shower. Nice and soft. And after several uses and washes, the pillowcases have worked out great. They feel silky smooth on my cheeks. When you use those 20% off coupons, 20% is taken off the most expensive item at checkout. Read the fine print on the coupon because the discount excludes *a lot* of brands and items. This Bed Bath & Beyond is conveniently located just off Georgia 400 exit 2 (Lenox Rd) in Buckhead. It's in the Buckhead Station shopping center with other big box retailers like T.J. Maxx, DSW, Old Navy, and Ulta. When visiting this shopping center, I recommend parking underground. There's lots of parking underneath. The surface level lot can be a zoo at times.

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    Bed Bath & Beyond - Store hours

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    Bed Bath & Beyond
    Bed Bath & Beyond - Wamsutta Dream Zone Duvet Cover Set 400 Thread Count. Excellent.

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    Wamsutta Dream Zone Duvet Cover Set 400 Thread Count. Excellent.

    Floor & Decor

    Floor & Decor

    2.9(168 reviews)
    2.4 mi
    $$

    Excellent service and expertise. Needed quick turnaround for a home renovation, and Monique was…read moremost helpful in helping me find the right product for the design, and quality paired with value. Very satisfied with our experience at this location and will be back!

    We walked into Floor & decor 3 times yesterday and our third visit deserves a review because of the…read moreassociate Hans. When we were there in the morning we had our contractor with us who had a tape measure & when we returned in the afternoon alone we totally forgot a tape measure. My husband walked away to go find a worker to look for a tape measure & while he was gone Hans walked by and asked if I needed any help & I told him we were looking for a tape measure & my husband left to go find someone. My husband returned without one as he was told by another associate that they were all out. Hans returned shortly after with a store tape measure that he said we could use & return up front when checking out. While my husband & I were looking around again Hans walked by & we had a question about grout selection & where in the store we could find it. Instead of just pointing of which aisle to go Hans walked us there and then gave us a grout color sample kit to bring back to the tiles aisle to make sure the grout color he recommended or another color went well with the tile we were purchasing. Once we got up front to check out & return the tap measure & grout color kit Hans was there and actually rung us up. This is our first home renovation project & we were a little overwhelmed in tile selecting all day & finding all the right items but our third experience yesterday was stress free due to the help of Hans. My husband & I both agreed that Hans went above & beyond to make sure we had everything we needed for our home project.

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    Floor & Decor
    Floor & Decor
    Floor & Decor

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    Old Castle Design

    Old Castle Design

    2.2(12 reviews)
    1.0 miLindbergh, Buckhead

    Babak sold me a Thermador range on 9/09/2025 and I wrote him a check for 6K and some change. I…read morestill have no range and he says he's not sure if the check was cashed when I've asked for my money back. I have followed up with him multiple times and only get excuses. I have threatened legal action will no response. I would not do business with him under any circumstances.

    We had a very simple kitchen remodel that started in September of 2021, it was finished by August…read more2022. Mr. Kohan is a very difficult person to work with. The measurements and design were wrong. We had the design made by a lady named Donna, who left the company shortly thereafter. Her designs and measurements were wrong, and Mr. Kohan, instead of correcting a wrong, kept insisting we made a mistake. Even though we showed him the signed designs weren't similar to the ones he had on hand. Mr. Kohan kept lying about the delivery of materials and when personnel from his company would be in to keep working on the kitchen. To cap it all off, it's been a couple of months since the end of our projects. We had an electrician come an inspect tour breaker panel and we were informed that Old Castle's electricians used the wrong breaker for the Oven combo. Needless to say, we just paid to have the correct ones installed since I will never have Mr. Kohan's company touch anything in the house.

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    Old Castle Design - Located next to Petco. No photos allowed.

    Located next to Petco. No photos allowed.

    Old Castle Design
    Old Castle Design

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    Crate & Barrel - furniture - Updated June 2026

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