The staff were very friendly and helpful, but the dog-wash area was a mess. The tubs had no bottom…read moregrates and did not drain. They had no grooming loops so your dog wash area was just loose in the tub or on the table. It was an unsafe and unsanitary space.

I went in to buy a gun safe and was helped by Ethany. It was 10 minutes until the end of his shit…read moreand he said he would stay over to help me. He was kind enough to walk out to my SUV with me to double check that the safe would fit in the back. The measurements checked out so we went back into the store. He went to the back of the store to get the safe that was in stock and made sure that it was in perfect shape. He, along with Bron was in the back behind the store with the safe on a forklift when I pulled my SUV around to load the safe. They lowered the safe from the forklift and we proceeded to tilt it and push it into the back of my SUV. Well, it turns out our measurements were a bit off and the forklift attachments on the safe were protruding beyond my back door. They help me remove the safe from the back of my SUV, open it, and then fetched the tools so we could remove the four bolts that held on the forklift attachments. Once that was done, we put the cardboard box over the top of the safe and then reloaded it into the back of my SUV and this time it fit just perfectly. But the time this was all done, it was a half hour past the end of Ethany's shift. I want to command both Ethany and Bron for going way beyond their job requirements and helping me load that safe. I offered them a tip and they refused, saying it was just part of their job. It's rare these days to get such great service and I really do want to commend both of these men for making my experience with Tractor Supply company exceptional. Oh, by the way, it was the last day of the sale and I was very pleased with the price I paid as well.

LOVE!!! this company. The staff is very friendly and they even called to confirm our order had…read morearrived and ready for pick up.

Stay far away from this place.. Very un-professional. Horrible Business ethics. As a small business…read moreowner in the DFW Metroplex and have supported supporting other small businesses in Dallas for over 40 years. Called to report reckless company driver politely and because the person ("owner or employee") whom answered the phone said because I asked to supervisor and he was very busy he hung up on me. Called back he said was really busy and didn't care proceeding to say he hope that he runs me over. Wow. Very un-professional. Horrible Business ethics. Been in Dallas supporting small businesses.

Great hardware store. I thought for years why would people go to this little store that often cost…read morea little more when they can go to the giant super stores and save a few bucks. BECAUSE ITS BETTER. Now after a couple decades of going to the big stores and shockingly ending up at Ace for what I need .. I now start at Ace .. and go somewhere else if needed. They just have more of the precise things I'm looking for and most often they greet me when I walk through the door .. McGyver!! Yes because the salespeople recognize me ... they don't have 100 full time employees and 200 part time employees... they do generally have the same knowledgeable folks that I see each time I come in. .... I've always wondered why people go into those big impersonal mega stores when they're Ace Hardware in most neighborhoods.

Strange older guy at the register was very rude about saying "all sales are final!" To everyone. He…read morewas doing this weird thing making people use their credit cards tap feature counting it down as if he was proud of himself for knowing when it would be finished.."3..2..1". I tried to pay with a $20 bill for a 15$ purchase and he seemed annoyed by the cash.. Will not return.

Had a great experience today. While I had every employee I saw offer assistance, Walter was the…read moreone at the right time and right place when I was ready for assistance. He was a super helpful person and helped me select a few samples to take home with me. This store is beautiful and the employees here and friendly and helpful and upbeat. I will not hesitate to make this my preferred Floor & Decor Store!

After a nightmare experience with another chain, we came here based on the reviews. Customer…read moreService and communication are both severely lacking. We were required to make an appointment to come in and pay the installation fee. No online option. Then when we came in at the appointed time, we were asked for a SKU or invoice number and Marcos, the customer service guy, was very defensive (2nd time for this, the first being when we were trying to pay for the products themselves and they weren't ringing up right). If I want rude, unprofessional service, I will stick to Home Depot.

Friendly, knowledgeable people. They go out of their way to help people out. Parts orders arrive…read moresame day or next day at the latest.

So I take my car to an auto shop to have my alignment done and it turns out there is much more…read morewrong that just the alignment. Basically after parts and labor it would possibly run me over $700.00...............yikes. not fun and not in the budget. I show the info to my neighbor and he says to get the parts he'll fix it for me. I make a call to O'Reilly's and they have two of the three in stock and can have the third part the next day. I've been to this store a number of times and they are always helpful and they almost always seem to have what I need. Plus they say on the phone that they will price match if you find something cheaper elsewhere. That's a good thing to know. Hopefully my car problems will be fixed soon, but I know that I can make a quick run over to O'Reilly's and I'm sure they will have what I need.

Caleb came over and offered to assist me when he saw me looking at tiles. He gave me ample space to…read morelook around while being available nearby. He was helpful in providing information about flooring and the delivery service. The pricing was reasonable compared with quality. His device had technical difficulties yet he was patient to process my transaction. Reed came to assist him and also helped ring me up. Both gentlemen were extremely polite and professional. Thank you for the stress free shopping experience.

We highly recommend Penny Moya - Design Supervisor from Floor and Decor , the Colony, TX location -…read moreshe is an amazing designer. She has an elegant taste, she listens well to what I think I like, and then she comes up with beautiful options. My tile choices for the bathroom floor, shower walls and floor are so beautiful and each time I walk into my bathroom it brings a big smile on my face! Her choices are beautiful and I'm so happy we listened to her. My bathroom is amazing! She also worked with us not only during the project but also after our bathroom project was completed! Penny is amazing and very good at what she does and takes good care of her customers. We will definitely use her again on our next bathroom! Thank you, Penny! We loved working with you! Floor and Decor is lucky to have you!

I like this staff bc they are honest & they look into my questions & always reply back with an…read morehonest answer! Their service totally suffices all my service merchandise inquires & a look ways very honest! Great work fellas! See you all soon!

Been here several times and they are always great. A big shout out to Vic for his knowledge and…read morekindness and for changing my battery for me.

I was having a hard time finding a plant so I was doing a plant crawl . Found my self at this…read morelocation and im so happy I found it. I dodnt catch her name( glasses med length grey hair), Helped me find exactly what I was looking for and more. So now I drive from Addison/Carrollton to this location because of the knowledge and customer service.

About 3 years ago, Calloway's and its subcontractor removed the roots from a Live Oak that was…read morepreviously cut down by another contractor. I informed Calloways that I wanted the yard "Golf Course" smooth/level when they installed the Zeon Zoysia. Instead, what I got is a Lumpy uneven yard preventing me from using a new McLain reel mower specifically purchased to cut the Zoysia grass. They refused to correct the problem and put the blame on its subcontractor and wanted me to pay an additional $750. Currently looking for a competent yard leveling contractor to finish the job. Never again! Performance matters more than Appearance!