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    O'Reilly Auto Parts

    4.2 (22 reviews)
    Open • 7:30 am - 10:00 pm
    Updated 3 months ago

    Services - O'Reilly Auto Parts

    Auto battery and fluid recycling

    Vehicle battery testing

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    5 months ago

    Been here several times and they are always great. A big shout out to Vic for his knowledge and kindness and for changing my battery for me.

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    1 year ago

    Very friendly and helpful staff. Assisted in getting what I needed. Had a very good experience there today.

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    Review Highlights - O'Reilly Auto Parts

    “Dell especially helped me pinpoint the problem and install a new hose and resoivor cap with a clamp.”

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    AutoZone - The receipt for oil treatment and a tire gauge.

    AutoZone

    (26 reviews)

    I'm extremely disappointed with the customer service I received at this AutoZone. I came in because…read moremy battery wasn't working. The first employee who helped me was polite, tested the battery, and told me it needed to be recharged and retested. I asked if I could simply exchange it, and he seemed willing to help. Then another employee, a woman, stepped in and immediately had a rude, dismissive attitude. She told me they couldn't replace the battery unless it tested as completely dead. I explained that when I tried charging it myself, my charger said the battery was too low to charge. Instead of listening or trying to help, she cut me off and said, "Well, ours doesn't do that." She didn't ask any questions, didn't explain the process respectfully, and barely let me speak. She just took my battery, told me to "come pick it up tomorrow, we close in 20 minutes," and walked away. The entire interaction felt rushed, disrespectful, and like I was an inconvenience for simply asking questions. Customer service should never make people feel like they're bothering employees. I wasn't asking for anything unreasonable I just wanted help understanding my options. The difference between the first employee's professionalism and the way she treated me was night and day. I won't be returning to this location unless something changes. Management needs to address how customers are spoken to because no one deserves to be treated with that level of disrespect

    I'm extremely disappointed with the customer service at the AutoZone on Main Street in Louisville…read more An employee named Tassie, who appeared to be either a shift leader or manager, was rude and condescending from the moment we walked in. We came in to process a return, and her attitude made it very clear that she did not want to help us. To be fair, the other clerk working at the time was very helpful and polite. Unfortunately, I didn't catch his name, but he was the only one providing actual customer service during our visit. After we received our store credit, we continued shopping because we intended to buy more parts. Amanda went up to Tassie and politely asked if, when she had a moment and wasn't busy, she could help look up a part number for a control arm for her Mercedes under a commercial account. Tassie responded by asking, "Is it your commercial account? Are you the owner?" Amanda answered yes and confirmed she had the PIN. After that, Tassie simply looked back down at what she was doing and refused to acknowledge us or help any further. That kind of behavior is unacceptable, especially from someone who appears to be in a leadership position. When customers politely ask for help and are ready to spend money, ignoring them is not okay. I shop at this location regularly and spend money here often, which is why this experience was so frustrating. Management seriously needs to address how customers are being treated at this store.

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (45 reviews)

    Used these guys in the past to service some of our older vehicles including our daughters Acura…read moreduring her college years. On a trip back from OU she called saying something was dragging from the bottom and had pulled into a truck stop. I drove to Oklahoma got under the car and what was hanging was the lower splash shield which screws to the bottom of the chassis. Now here's what's relevant, to do a full oil change the lower splash shield must come off. . The following day after buying a new splash shield i jacked up the car and went to remove the damaged existing shield. Thats when I noticed the existing shield was missing attaching bolts and worse had been partly zip tied to the front air dam.. Final thought I had, who last serviced this car before our kiddo went off for her junior year at OU, Firestone in town. I never brought it up because I wasn't gonna ever go back there again. This was one of a succession of things that made me think. This was not a place I wanted to do business with any further. I make it a practice now to check every bit of work.That is done by anybody on our cars.Nobody is without error but this was clear negligence

    Took our car here to repair a tire with a nail not in the sidewall and they told me they couldn't…read morerepair and we needed to buy a new tire. Asked the manager to speak to the technician, who was sitting on his phone in the garage, and he wouldn't even give me an explanation or the time of day. Took in down the street 2 blocks to Just Tires and their manager inspected the tires and located the nail and gave me a very thorough explanation on the repair versus replacement. I purchased four new tires from him and had confidence in the decision. Will not be back with any of my cars and understand why their rating is so low with so many bad reviews.

    Brakes Plus

    Brakes Plus

    (9 reviews)

    I'm not very knowledgeable about cars or tools, but I needed the front license plate bracket…read moreremoved from my car. I called ahead, and Jacob was so kind. He and another mechanic told me to come by, and without hesitation they removed it for me completely free of charge. The customer service was incredible. I was in and out in less than five minutes, and they were so friendly and understanding, even with my less-than-perfect parking, lol! Jacob even let me know that if I ever needed help again, they'd be happy to help. On top of that, they took the time to show me exactly what tools and socket size I'd need if I wanted to do it myself in the future. It's rare to find people who are this genuine and willing to help without expecting anything in return. I'm so grateful for their kindness and would absolutely recommend them to anyone!

    Came in today for a vehicle inspection as a walk-in and had a great experience. Brandie and Alex…read morewere excellent--super helpful and professional. I was in and out in under 35 minutes! I brought in my 2016 Toyota 4Runner for an oil change and inspection. The techs were efficient and knew what they were doing. The lobby was clean, comfortable, and had a professional feel. I had some issues with the oil change place down the street, so I'm really glad this shop opened. Even as a walk-in, the service was fast, friendly, and thorough. I'll definitely be bringing all my vehicles here from now on!

    Just Tires

    Just Tires

    (26 reviews)

    I was driving from Denton to Lewisville when my car alerted me that the tire pressure was dropping…read morequickly on the passenger rear side. It was just a few minutes before 6 PM, when almost all of the tire shops close. But I saw that Just Tires stays open a little later and made a bee line straight there. The technician who greeted me was very courteous and helpful, and they were able to quickly determine a nail had gone into the tire at an angle. Fortunately, they were also able to patch the tire, and they double checked that the patch would hold given the nature of the puncture. I was back on the road in 45 minutes, incredibly grateful for the exceptional service and the kindness they showed me. Highly recommend!

    I recently had an oil change at Just Tires, Highland Village on Justin Rd…read more Unfortunately, they did not properly replace the oil filter, which resulted in the check engine light coming on and the oil pressure gauge malfunctioning. Due to the technicians lack of quality work, this has caused significant inconvenience, as I had to rent a car while my truck was in the shop for repairs. Plus the added expense to get my truck repaired. When I approached the manager and went over the inconveniences this has caused me. I was only offered a free oil change the next time I came in. That is not likely to happen. Being a loyal customer for quite a few years I believe they could have done better towards me and offered more than one free oil change. I would not recommend Just Tires of Highland Village based on my experience.

    O'Reilly Auto Parts - autopartssupplies - Updated September 2026

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