I'm extremely disappointed with the customer service at the AutoZone on Main Street in Louisville…read more An employee named Tassie, who appeared to be either a shift leader or manager, was rude and condescending from the moment we walked in. We came in to process a return, and her attitude made it very clear that she did not want to help us. To be fair, the other clerk working at the time was very helpful and polite. Unfortunately, I didn't catch his name, but he was the only one providing actual customer service during our visit. After we received our store credit, we continued shopping because we intended to buy more parts. Amanda went up to Tassie and politely asked if, when she had a moment and wasn't busy, she could help look up a part number for a control arm for her Mercedes under a commercial account. Tassie responded by asking, "Is it your commercial account? Are you the owner?" Amanda answered yes and confirmed she had the PIN. After that, Tassie simply looked back down at what she was doing and refused to acknowledge us or help any further. That kind of behavior is unacceptable, especially from someone who appears to be in a leadership position. When customers politely ask for help and are ready to spend money, ignoring them is not okay. I shop at this location regularly and spend money here often, which is why this experience was so frustrating. Management seriously needs to address how customers are being treated at this store.

We had a great experience at the Auto Zone. Ryan went above and beyond to help us. We were…read moreimpressed with his knowledge and kindness.

I was given the wrong wiper blades for my vehicle and came back to get it corrected. Not only did…read moreEric help me, but he found a buy one get one free deal and I got a partial refund. As well, he installed them for me before I left to make certain they were the right ones. He was friendly, professional and helpful. My son and I use the same Lewisville location for our autoparts needs, because we know we'll get everything we need sorted. Great store! Eric is awesome!

This has been my store for many years, HAS is past tense in this case. I had auto trouble in their…read moreparking lot. I do not have cell , so I ask to use the phone to call my wife. The kid at the register had to ask the manager and the manager just walked away. What kind of people occupy the planet today?

Would love to thank the team and Keith at AwdTuning for getting my STi back together again with…read moreamazing prices with a quick turn around. My car is so much faster and feels amazing ! Any questions I had Mary made sure I was properly informed, and Keith worked his magic tuning it healthy, thanks again! Highly recommend and appreciate yall ! Go AWDtuning!!!! :)

My husband took our 2005 Subaru Outback here after we purchased it used to get it checked out and…read moreget a list of what all needed to be done on it. The car wasn't super well-loved, if you know what I mean, so we knew it would need some work. He was at AWD for several hours (he made an appointment) during which time they were not even looking at the car. When they finally did pull it in to take a look, they came back with an eye-watering estimate that included a full transmission rebuild! We were shocked to hear this, as the transmission was one of the items we were not concerned about. The car has a manual transmission with a short-throw sport shifter, and we had no issues with it at all. They did list off a few other things, including some oil leaks we were pretty sure were there, but the transmission quote really threw us for a loop. We took the car to another shop, Hackler Transmissions, to get a second opinion. We've taken a prior car with a manual transmission to them, and trust them. Hackler popped in the car, took it for quick spin, took a quick look under the hood, and told us it didn't need a thing done to the transmission. Everything worked fine, no issues. Also, no charge from Hackler for taking a look. We took the car to another shop to start having the engine work done and it did need a reseal, which AWD mentioned, so they were right about that, which is why they get 2 stars instead of one. Bottom line, though, is they were shady and dishonest about the transmission, and wanted to charge close to $3,000 for a rebuild it didn't need. Needless to say, we will never come back and will not recommend AWD to anyone else. Oh, and the shop we now go to has a Subaru enthusiast as one of the advisors, and he mentioned he did not trust AWD with his Subaru, either. There are too many dishonest auto shops in the world, it's a shame that AWD is choosing to be one of them.

Used these guys in the past to service some of our older vehicles including our daughters Acura…read moreduring her college years. On a trip back from OU she called saying something was dragging from the bottom and had pulled into a truck stop. I drove to Oklahoma got under the car and what was hanging was the lower splash shield which screws to the bottom of the chassis. Now here's what's relevant, to do a full oil change the lower splash shield must come off. . The following day after buying a new splash shield i jacked up the car and went to remove the damaged existing shield. Thats when I noticed the existing shield was missing attaching bolts and worse had been partly zip tied to the front air dam.. Final thought I had, who last serviced this car before our kiddo went off for her junior year at OU, Firestone in town. I never brought it up because I wasn't gonna ever go back there again. This was one of a succession of things that made me think. This was not a place I wanted to do business with any further. I make it a practice now to check every bit of work.That is done by anybody on our cars.Nobody is without error but this was clear negligence

If 0 stars were available as a choice, I'd select it. Countless visits with multiple cars where…read morethis shop finds thousands wrong and the car comes out making more noises than it did when it went in. Many times we've had to take the car back so they could repair their own work. On March 1, we took a car in to have a rattling noise checked, for tire rotation and oil change; simple tasks for most shops right? The shop lied about performing the courtesy tire rotation that comes with purchasing their tires, and charged me for the full synthetic oil change that they never did. We ended up at Take 5 to get that simple task done but after looking at other reviews on various sites and the BBB site (F rating), I don't know how we were ever coming here in the first place. Don't contact corporate as they don't care either. To fix the rattle, they wanted $1600+ to replace front control arms and rear shocks. Needless to say, we'll never visit another location. UPDATE: I've been in contact with "socialcare@bfrc.com" for weeks and have been assured I'll receive a call from Firestone. No communication from the store or anyone else outside of "socialcare@bfrc.com" in weeks of correspondence. 3/25/26 Update: The vehicle has now gone through 2 visits at a 3rd party shop to perform extensive inspections to ascertain the source of the rattling. Firestone's assessment was that the front control arms / ball joints be replaced at $942.98 and for some odd reason, the rear shocks also be replaced at $627.38. That was Firestone's fix. The actual fix? $70 in MISSING hardware from the left front brake assembly! This practice lines up with everything I've read online. Assess and assign ridiculous amounts to fix the problem hoping it will. Had I agreed to the work with Firestone, the rattling would still be there. Do not take your vehicle here. If it's their tires you're after, go to Discount tire. At least there you won't walk out with thousands in recommendations on issues that don't exist.

Came in today for a vehicle inspection as a walk-in and had a great experience. Brandie and Alex…read morewere excellent--super helpful and professional. I was in and out in under 35 minutes! I brought in my 2016 Toyota 4Runner for an oil change and inspection. The techs were efficient and knew what they were doing. The lobby was clean, comfortable, and had a professional feel. I had some issues with the oil change place down the street, so I'm really glad this shop opened. Even as a walk-in, the service was fast, friendly, and thorough. I'll definitely be bringing all my vehicles here from now on!

I went to Brakes Plus for the first time today. John, the manager, was knowledgeable. His…read morecustomer service was exceptional. I will be back.

This was the second place I called to fix a CV joint. His quote was $250 cheaper than the first…read moreplace i went to - I called the first place back (my car was still there) to ask if they would price match - they said they would. I said thanks but no thanks - Id rather you just shoot me straight the first time. FMVR was super responsive, turned the job around in a day, and didnt "find" 6 other problems that needed fixing. Cant say enough about how refreshing it is to have an experience like that. They will always be my first call from here on out.

Excellent customer service, Knowledgeable and honest transparent feedback as to repairs needed,…read morevery fair pricing and work is completed on time as estimated. I'll be bringing my truck back for future repairs.

I recently had an oil change at Just Tires, Highland Village on Justin Rd…read more Unfortunately, they did not properly replace the oil filter, which resulted in the check engine light coming on and the oil pressure gauge malfunctioning. Due to the technicians lack of quality work, this has caused significant inconvenience, as I had to rent a car while my truck was in the shop for repairs. Plus the added expense to get my truck repaired. When I approached the manager and went over the inconveniences this has caused me. I was only offered a free oil change the next time I came in. That is not likely to happen. Being a loyal customer for quite a few years I believe they could have done better towards me and offered more than one free oil change. I would not recommend Just Tires of Highland Village based on my experience.

Nick and Nathan are a great guys at just tires. They helped me replace two tires that had not…read moreperformed very well. They taught me a great deal and got my car out quick. Check it out.

This location is always so busy and that is a recommendation in itself. I went in and left my car…read morebecause I had a flat. They did not charge me one cent. Both Joe and Jacob were so nice and helpful. I've spent a fair amount of money over the years there including a set of Michelins that cost $1,100.00 for our FJ Cruiser. I now have a 2025 CRV that has new tires but I still got a flat tire from a screw I picked up somewhere. I don't believe that had anything to do with the free flat repair. I highly recommend this place.

How dare you let a 23 year old female get into her car not telling her you broke 2 lug nuts on a…read moreholiday weekend. If something would have happened to her 'Hell hath no fury!' Don't tell me you can drive on 3 lug nuts....she came to this location with 5 lug nuts on each wheel, she should have left with 5 lug nuts on each wheel. This is absolutely unacceptable. DO BETTER!! The response from Gerry with Customer Care - your link does not work, I feel like this is intentional. Angry Auntie!!

I love going to the Lewisville store to easily get the car key fob batteries replaced and recently…read morefor UPS batteries. They are helpful and informative! And I love supporting small locally owned businesses!

STAY AWAY FROM THIS BATTERIES PLUS....Came to get the battery replaced on my IHPONE 7 which they…read moredid and charged me $ 62. The next morning after charging all night, it showed 100% so I as happy. However before 2p that same day it showed only 27% remaining. I went back to the store to talk to the technician who told me that my model phone was no longer updated by Apple therefore the problem will continue. I told him that I wished they had told me that before they agreed to replace the battery. I asked for a refund which they decline. IF THEY KNEW ALL ALONG THAT REPLACING THE BATTERY WOULD BE A WASTE OF TIME, WHY AGREE TO SELL AND INSTALL A NEW BATTERY. Stick with the Apple stores.....