The best customer service I have ever experienced, between many paint stores. I definitely prefer…read moreHallman Lindsay, especially the Wauwatosa, WI location! When I received the wrong product on a delivery, the Market Manager contacted me directly and handled the issue immediately.

This place has great service. Everyone who works there is friendly and very helpful…read more All the clerks/floor folks know their paint and are knowledgable beyond that; i.e., what paint is applicable for what type of applications, etc. You can also bring in a sample and rely upon the fact that they can match it; if there is a problem, you can take it back, no hassle, though I've never had to. Most importantly, Hallman Lindsay paint is about the best available paint in WI. Just ask any upscale, professional painters: they will tell you to use Hallman Lindsay paint.

The ladies operating this store gave me exceptional service. Instead of selling me a new can of…read morepaint to replace a 7 year old can of Sherwin William's that they said should last 15 years; they reconditioned it and sent me on my way for a couple of dollars.

We went in to find stain for our screen in porch, we did not expect to have the great experience…read morewith Spencer that we did. Not only was he patient, and very kind but he also is extremely knowledgable about all the products in the store. If anyone needs anything and wants a great experience, ask for Spencer.

Fabi is AMAZING!!! I was in and out in minutes to get my paint for my cabinets! She went about and…read morebeyond and it felt great!

AWESOME!! That's the word I would use to describe my experience at the West Allis location today. I…read morewas beyond confused on what paint I needed for my exterior door frame. Well I know feel like a bit of a paint expert after today. I got exactly what I needed, learned the difference between satin, semi-gloss and gloss and what makes paint finishes different. Well done West Allis team, you now have a forever customer for all of my future paint needs.

This is my local Ace Hardware and they are all the rage, imho! Whenever, I drop in, I'm greeted at…read morethe door by a team a friendly employees who want to help me find what I want and need and sometimes that's not easy to do. I LOVE hardware stores so what I want isn't always what I need and vice versa! These folks are patient and always willing to share a good laugh or story about whatever adventure I'm having with tools, paint, cleaners, sponges, or gadgets! I love this store so much that I gave up going to the big old Menards, Lowes, and even good old WalMart! This store is in my neighborhood so it suits me just fine to support a local business -- especially when they work hard to be friendly, helpful, polite, and responsive to whatever suggestions or requests I make. It's nice to go where people seem to care whether you spend our money or not! It's nice to go where people seem to enjoy coming to work -- even the young people seem happy whenever I'm in the store. The best part of all is nobody has ever harassed me about my little service dog! He's always on the job and nobody ever gives him or me a hard time. I appreciate that so much that I can hardly even express my gratitude! This store truly lives up to that old song that used to come on TV, "Ace is the place with the helpful Hardware folks!" Great job, Mequon!! Don't ever change!

great service , selection .....amd yeah good value, went in for grill , free delivery assembly and…read moregreat price

It's nice to have a Small Town hardware store where you can find the items you can't find in a big…read morebox store!!! They are very friendly and know the products. Well worth the value of going in and just walking around.

I am writing to bring to your attention the reality of working at Ace Burlington, WI, where those…read morewho truly keep the business running are ignored while mediocrity is rewarded. During my time as a cashier, I was more than just someone who rang up transactions--I built relationships with customers, made them feel valued, and went beyond my job description daily. Whether it was helping a struggling customer, looking out for the remodel crew, or creating a welcoming atmosphere that brought people back, I made an impact. And yet, management chose to dismiss that value. I was denied basic breaks due to staffing shortages while others received preferential treatment. I witnessed a culture that encouraged complacency and protected incompetence while disregarding those who actually did the work. When I advocated for myself, I was met with condescension rather than appreciation. Now, with two locations severely understaffed, I'm curious--who will step up? Who will bring the heart and dedication that I, and others like me, brought every single day? I am a Military Veteran, honored with an Army Achievement Medal, a Navy and Marine Corps Achievement Medal, and a NATO Medal. I am a graduate of Alverno College, multilingual, and have years of customer service and teaching experience. I am also someone who genuinely cares about people and the community. But despite all that, Ace Burlington would rather overlook real value to focus on people who do not contribute where it matters most--inside the stores, connecting with the communities that keep Ace alive. Ace prides itself on being "The Helpful Place," but when management fails to respect and retain its best employees, what kind of help is actually being provided? I hope corporate starts paying closer attention before more dedicated, hardworking employees walk out the door--taking the true magic of the store with them.

My company was struggling to find the stain that we needed in the quantity we required but Evan…read moremade it happen against all odds. Both he and Cooper worked together to provide excellent customer service and I am very grateful and impressed. Thanks for all of your help guys!

Very friendly and always very helpful, there is a girl on staff studying to be a decorator and she…read moreis very helpful with colors.

I have bought paint from Mr. Ruffalo several times for large projects…read more This type of service can't be found in these days of "big box" stores and I would rather give a local the business and get super personal service.

Whenever possible, I buy my paint here. Like the previous reviewer, this place is old school and…read morefamily run. If you didn't already know it was there you'd completely miss it. It's next door to Andrea's in Kenosha across the street from the Jockey building. It's best to park in the rear and go in through the side entrance (near the 'garage door') because I don't think anyone has used the front door in ages. They only accept cash or checks! Don't walk in thinking you'll get brightly lit aisles or fancy decor, this place is legit and geared toward contractors, they don't mess around. You go in for what you need and leave with what you need. So you'll have to step over boxes on the floor and squeeze between huge rolls of carpeting (which they also have available for purchase).

Don't waste your time or money here. Poor customer service and poor quality, overpriced paint…read more I am repainting a new house, so I have been here several times with questions about paint and to sample and purchase some paint. During every visit, I have had to try and get help from an associate as they seem to either all be sitting in the back break area, or they don't volunteer to help. Each visit has left me with different answers from different associates. Foolishly, I ultimately purchased two gallons of their top of the line Emerald paint and was very disappointed not only with the poor and uneven coverage (after two coats on a clean, lightly textured, new drywall surface), but also with the color. I was told by an associate that I could not return the paint, but that they would replace it with a different color; when I went in with my unopened and unused gallon of paint to exchange for another color, the associates in the store said they don't do any such thing. Save yourself the trouble and try Ace Hardware instead. Their customer service is far superior, they have knowledgeable and helpful staff, and they have much better quality paints at a better price.

Went in to get stain and brushes/rollers for my fence staining project. The guy who helped us was…read morenice and new what he was talking about. Steered us in the right direction with what tools we needed and stain. End up with woodscapes solid stain. Can't wait to see how it looks on our fence soon. Based on other experiences with Sherwin-Williams Williams paints I'm sure it will last a long time and look great.

Helpful team got me a ton of samples and talked through the differences in sheens. Tons of colors…read moreto choose from and all the other tools you'd need as well.

The people are very helpful and patient. They helped me pick the paint and find a painter.read more