I bought a roof rake online, checking that it was in inventory. I paid for the first portion with…read morean Ace gift card and paid for the balance with Apple Pay. Four hours later, my order was cancelled (I received 2 emails cancelling the order). I called the store where I was supposed to pick up and asked them what happened. The manager said they did not have the rakes in inventory and that they did receive a truck and that it could be on the truck, but they won't know for a while. I asked why my order was cancelled, if it could be on the truck, and he said that it was standard procedure if an order could not be fulfilled by a certain time. Then, I asked how I would get my gift card balance refunded, and he said that I would have to call Ace Hardware since it was purchased online. He did not offer the number to call. I had to request it. When I called Ace Hardware customer service, I explained the situation, and they said I had never used a gift card. I told them I absolutely did. The giftcard was why I chose to purchase at Ace. I asked to speak to a manager. The agent asked why, and I said to try to get my issue resolved. She said I did not need to speak to a manager, was rude (interrupting me), and when I insisted, she said no manager was available and that someone would call me back within 48 hours, and hung up on me. I called back and spoke to a different agent. He heard the situation and also said that I did not use a gift card (which I definitely did) and said that unless I had the gift card, Ace could not help me. I asked why I would keep a used gift card, and he said they always recommend keeping the gift card. I asked where that was published, and he had no answer. He said someone would call me within 48 hours and then hung up on me. I have not received a phone call. At this point, ACE stole my gift card balance and is refusing to reimburse me. Not only do they have a flawed inventory system, but they also have a flawed checkout cart that does not correctly identify payment methods. I received 2 cancellations -- because I paid in two installments (gift card and Apple Pay). Absolutely the worst customer service experience. I am out of my gift card balance, and I still don't have my roof rake.

Love this local Ace Hardware store. All of the staff are super friendly and helpful. I find…read moreeverything I need there and then some. It's great that they've moved to Cedarville because now they are even more convenient!

There are plenty of employees here, but none seem to be wanting to help. By the time I got to the…read moreregister, I had one person tell me it would be just a moment, then another cashier came up, looked straight past me (a woman) and told the man behind me in line he could take him next. Maybe this place is fine if you're a man, but if you're a woman find somewhere else. Even if this hadn't been my experience, two employees were bickering at the front desk with one saying how stressed out he was by everything happening and had his head between his hands, leaning on the counter.

Your employee, Katie R., was extremely helpful when I came in for painting supplies. She helped…read morewith color selection and made sure I had all the supplies I needed to complete the job. TY Katie

These days, the Ace Conwell Home Center is running a 75% off yard sale. Many items like paint,…read moreplumbing and electrical accessories, plants, light bulbs, etc are on sale. We also saw a cool Radio Shack sign inside the store, right above the entrance for the area specializing in electronics and gadgets. This store has good customer service staff and a nice big parking lot (not very common in Provincetown).

I went to buy ceiling paint. They made several mistakes. Fisrt 5 gallon batch claimed to have been…read moremodified. It was not because when we went to buy more paint 1) they used the wrong base 2) third visit returned the wrong base paint - bought ceiling paint that they modified. Did not match the first paint as they had not modified it and labelled it incorrectly. Refused to take back paint when they said they would. Jacob the store manager has a bit of a complex. Left message for Jeff Rogers the owner. 1.5 weeks later he still has not returned phone call. Benjamin Moore regional rep is now involved in trying to resolve issue. ACE hardware in Eastham and Orleans are both very comptent and helpful. As consumers we do have a choice. Plan to use Eastham and Orleans stores. Go once and get all you need for the job correctly.

Great place for dog food with smart, friendly employees. Dave is a friendly owner with great…read morecustomer skills.

Very helpful staff. I use a cane and purchased fresh eggs and had several offers from staff to…read morecarry the eggs and my other purchases to my truck. Very pleasant shopping experience.

Very convenient, has everything you need, helpful staff. Parking for customers. Will be sorry to…read moresee it go.

There are a few hardware stores in the Provincetown area, but I think this is the largest. It is…read morealso located right on Commercial St, so it's easy to stop in before or after a meal or a shopping trip. Their private parking lot is large and convenient as well. Inside, you would fin anything you will find at any other ACE Hardware store, patio furniture, paint supplies, grills, screws, hammers, filters, etc. The guys I deal with while shopping were nice and knowledgeable.

Friendly service, we were greeted right away, asked what we were looking for and had exactly what…read morewe needed it a densely packed store.

The old neighborhood hardware store lives on at Charlie's Hardware in North Plymouth. You can…read morealmost always find a parking space right in front at 304 Court Street. They find things for you, they give advice freely, and have that "old school" friendly atmosphere. Charlie himself is a Plymouth Lion and interested in helping kids. It's my hardware store and I commend it to you. (Also, I don't have to walk for miles like I do in the big box stores.) Garreth Lynch

I have to commend Aidan for his pleasant and helpful service today at Baskin's Ace Hardware. I came…read morein needing some help removing a piece on my sprinkler, which I have been trying to do for months without success. He stepped right up went out back and got it done with some effort. Thank you Aidan. You are an excellent example of customer service.

How do I describe this store......A little bit of everything and not enough of anything. I very…read morerarely leave this store with exactly what I need. Unfortunately it's the only game in town. Additionally, the listed closing time on Sunday is 4:00PM. I was there at 3:00PM but they already brought all the power equipment inside and the isles were blocked off. I really hate this store!

The store is very nice, well stocked, however....the sales associates must be chain smokers. As…read moresomeone with asthma, I can't go in there any longer. They need a super airfilter to support all customers

Knowledgeable Staff, well stocked store. Complete line of…read moreBenjamin Moore Paints. Excellent color matching services.