Jenn at the pro desk went way past just being helpful to help figure out what was wrong with some…read morefence pieces and Gwen is always super pleasant at the checkout

Scheduled deliver to home. Website says delivered. Their pictures as "proof of delivery: show item…read moresitting in Home Depot parking lot where I bought it. Impossible to get through their phones. Staff ranges from very good to clueless. Delivery finally completed 5 hours after they initially reportedly completed it, with great effort and patience on my part, just minutes before I need to leave for a lengthy trip.

We were in there quickly for just a couple of items. The place is definitely packed with…read moremerchandise, though much of it was lesser brands that look good but don't really perform right for you. The amount of items that were name brand that we asked for was unusually small and priced at right about the middle for what was needed. We will be back, but it sure is a long way away from the charm and activity of the Benny's store it took over.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

They determined by phone that they had the watch battery I needed. When I got there they made sure…read moreI got the right one. They opened the back of the watch, installed the new one and made sure the back closed. Fabulous!

Amazing selection and knowledgable staff ,last trip I needed a part to repair the toilet fill valve…read more.They had it ready at the counter !

Bought a Lodge 9x13 cast iron casserole today, came to$67.99 with tax. Lodge BW13C…read more Checked Lodge website, on sale for $39.95. Checked Amazon, $39.95 free shipping. Checked Eastmans website, shows a price of $49.95 which is the actual Lodge list price. I won't buy time from these rip-offs. BEWARE PRICE GOUGERS!!

Eastman's is a private enterprise and also a community treasure. It is an old-fashioned hardware…read morestore where you can get all kinds of advice in regard to a myriad of issues. I went there the other day with a hose that had a problem with one of the ends. It took the man at the counter 30 seconds to look at the hose and another 30 seconds to fix it at no charge. It is always fun to go there and to just walk around and look at all the stuff. It has an ambience more akin to 75 years ago than today. Not only do the members of the staff want to help you, they actually know how to solve virtually any problem that you bring to them. This is one enterprise that Falmouth cannot afford to lose. It is something that we should all support.

I bought a roof rake online, checking that it was in inventory. I paid for the first portion with…read morean Ace gift card and paid for the balance with Apple Pay. Four hours later, my order was cancelled (I received 2 emails cancelling the order). I called the store where I was supposed to pick up and asked them what happened. The manager said they did not have the rakes in inventory and that they did receive a truck and that it could be on the truck, but they won't know for a while. I asked why my order was cancelled, if it could be on the truck, and he said that it was standard procedure if an order could not be fulfilled by a certain time. Then, I asked how I would get my gift card balance refunded, and he said that I would have to call Ace Hardware since it was purchased online. He did not offer the number to call. I had to request it. When I called Ace Hardware customer service, I explained the situation, and they said I had never used a gift card. I told them I absolutely did. The giftcard was why I chose to purchase at Ace. I asked to speak to a manager. The agent asked why, and I said to try to get my issue resolved. She said I did not need to speak to a manager, was rude (interrupting me), and when I insisted, she said no manager was available and that someone would call me back within 48 hours, and hung up on me. I called back and spoke to a different agent. He heard the situation and also said that I did not use a gift card (which I definitely did) and said that unless I had the gift card, Ace could not help me. I asked why I would keep a used gift card, and he said they always recommend keeping the gift card. I asked where that was published, and he had no answer. He said someone would call me within 48 hours and then hung up on me. I have not received a phone call. At this point, ACE stole my gift card balance and is refusing to reimburse me. Not only do they have a flawed inventory system, but they also have a flawed checkout cart that does not correctly identify payment methods. I received 2 cancellations -- because I paid in two installments (gift card and Apple Pay). Absolutely the worst customer service experience. I am out of my gift card balance, and I still don't have my roof rake.

Love this local Ace Hardware store. All of the staff are super friendly and helpful. I find…read moreeverything I need there and then some. It's great that they've moved to Cedarville because now they are even more convenient!

Always loved this place for the occasional common tool or screw, but now I have almost no reason…read moreto take the hike to lowes or home depot accept for lumber. The employees are real people and have worked there since before the expansion. My life is better as a result.

I really appreciated that the new store manager treated me with respect. I find that's rare when I,…read moreas a woman over 50, enter any hardware store. I also was impressed by his 'Miracle on 34th Street' attitude. I left with only what I needed that Aubuchon had at a good price. He did not pressure me and was patient with my questions. I will be returning the next time I have a hardware purchase to make. Thx!

Scott and his team do a great job! They are friendly and knowledgeable. They are always ready to…read morehelp solve your problem or answer a question. If they don't have an item, they will order it for you.

This store beats the big box stores hands down! I've been there several times and the staff is…read moremore than helpful, courteous, and friendly. I highly recommend this hardware store.

Super helpful staff at this store. Lia, John and Steve helped me find a very specific item I needed…read moreto repair a wheelchair. It took them about a minute and cost me less than $3. Awesome!

The community I live in was having a Hazarded Waste material collection. I had a question on some…read moreof the items I had if they would qualify as hazarded Materials. I called my Kingston, MA Aubuchon hardware store as they carry the products, I needed clarification on its content. The gentleman I spoke to asked me to read the labels on the various products and to each he responded if they did or did not meet the requirements of the collection. He was courteous, concerned and interested in assuring me what items to take or not, This positive response I received on the phone is the same I receive when either I or my wife shop at the Kingston, MA Aubuchon Hardware store every time. I can't stress the value they bring when ever I shop an especially when seeking technical help for a project.