Over the past 15 years I have used the Bibbens Ace hardwsre on North Ave in Burlington. The service…read moreand help is so wonderful. Each time I have a question or a situation I don't know how to resolve a visit to the store and asking one of the great knowledgeable staff resolves it and the items are at the store to take home The best

Total changeover - no one knows where things are. Long time employees are gone. The kid I had today…read moregot mouthy when I made a comment he didn't like. Apparently they're short staffed?? Sad to see what was a great hardware store go downhill like this. I guess I'll take the time to go to Lowe's, where the prices are better and people are helpful.

I would strongly discourage anyone from doing business with this flooring company…read more They have now failed to deliver my flooring on three separate occasions after repeatedly assuring me it would arrive. Every missed delivery has forced me to reschedule my installer, and each delay has cost me thousands of dollars in non-refundable deposits and scheduling fees. Their lack of reliability has turned what should have been a straightforward project into a stressful and expensive nightmare. What makes it even worse is the poor communication and complete lack of accountability. Instead of providing honest updates or realistic timelines, I was repeatedly given promises that were never kept. At no point did anyone seem to understand or care about the financial impact their failures were having on me. If your project depends on materials arriving when promised, I would look elsewhere. A company that can't honor delivery commitments, communicate honestly, or take responsibility for the costs they cause their customers simply doesn't deserve your business. My experience has been incredibly frustrating, expensive, and completely unacceptable.

Phil and Collin were the best installers - what a great job! Highly recommend! The whole process…read morefrom start to finish went according to plan - great experience!

I went here because I had a DIY project and needed some lumber cut. There are hardly any more…read morelumber yards that perform millwork/cut lumber, but I found Richmond. The guys at the counter were very helpful when I showed them what I was looking to do, made some suggestions to the type of wood I should use, etc. I purchased a few more hardware items while I was there. I picked up my cut lumber a couple days later and it was exactly what I asked for. Unfortunately I gave them one wrong dimension and when I called, they said they could recut the wood for me (they just had to trim some off the existing pieces). I also ordered some cabinet pieces from them, and if I need lumber cut for another project, I will definitely go back there.

I have used this store for15 years for large and small purchases and for reliable advice. The…read moreservice is personal and top notch. The selection is excellent and if they don't have they will get it.

This is a great neighborhood hardware store!! I have always been able to find what I'm looking for…read morewhen I come here. They have a great selection of items and the staff is always helpful and friendly! I highly recommend them!

I've been coming to this store for years. The manager Samantha is awesome with great personel. I…read morebuy everything here i dont like big chain stores were no one really knows were anything is. And personel at this store no were stuff is and are always helpful to load up your vehicle. She was a huge help to me a few years back when i was having problems with wood pellets from other companies and she offered me two bags free to try the ones she sells and she was dead on when she told me about the product, now i buy all by wood pellets there. i wont go anyweres else when it comes to purchasing products for my home.

Glenn is beyond helpful and friendly! My friend bought a ladder and push lawnmower, and already had…read moresome chairs purchased elsewhere in her sedan's trunk. Available space was limited. After suggesting we remove the mower from the box, he helped us rearrange the trunk and secure everything with a cord. Many thanks to you! The store is huge, organized and clean with good prices. They have farming clothes, gardening supplies and plants, too. I didn't get to see baby chicks in the back, next time!

I'm leaving one star, this place seriously needs to get its inventory under control. Almost every…read moretime I come in, they're out of what I need. I've even called ahead and been told items were in stock, only to show up and find nothing there. It's a complete waste of time and makes it hard to rely on this store at all. Do better with stock accuracy and communication.

My muffler started dragging on the way to the mechanic who was going to prepare it. I pulled into…read morethis Aubuchon location to get some wire to temporarily tie it in place. I had no tools with me, so the store associate who rang me out loaned me some wire cutters. Much appreciated.

I shop at this location on a regular basis and I'm grateful to have a store like this in our town…read moreso I don't have to drive to Burlington to get lost trying to find something in the big box store. I love the personal attention I get at this location and have found their staff to be very accommodating and knowledgeable. They are happy to help with heavy items to my car and loading bags of salt or mulch into my car for me. Their prices are reasonable and I prefer to shop here when I can. Thank you Trichia and the team for always providing great customer service.

Excellent customer service! Had everything I needed. Such a pleasure to shop at Bibens.read more

This is the only hardware store we go to because the service the environment and the value are all…read moretremendously good.

By far the worst hardware store ever, slowest staff I've ever seen, they're pettin cats, takin…read morethere sweet time, no sense of urgency, no efficiency, there asking for my friggin phone number and stuff, such a waste of my time, 95% of the time there is no cashier up front, it takes forever, just to buy one stupid little thing, lamest slowest worst staff ever, go anywhere else.

Always helpful, has what you need, and are friendly. Not sure what else you could ask for in a…read morehardware store. Great paint selection too.