The saga continues with terrible customer service. I was with two excellent people who were trying…read moreto find my cinderblocks. In fact I was walking between them when this troll, came out from under the bridge and yelled at me. Making me stay inside because there were 2 flagstones in my cart- but I was being helped by other Lowe's employees. Now the employees will need to carry 4 cinderblocks inside without my cart to help them!

Terrible customer service. Not veteran friendly, bought a 400 dollar craftsman power washer only…read morefor it to break 10 days later and lowes would do nothing

So sorry to complain but my experience just now at this store was less than ideal. The young sales…read moreclerk had no idea how to answer my question when I queried if the hose I selected was of good quality. He also seemingly had never heard of brown mulch and told me he had "too much going on in my mind" to even figure out how to look if there was any in stock. The clincher though was when I was made to JUMP when another employee YELLED "What is she doing out back?" to his employees. Note: he was standing in the checkout line when he did this. HORRRIBLE experience at this store. They should be ashamed.

Rob the Manager was unhelpful and very RUDE when asking a question. This person is unfit to be a…read moreManager.

Excellent customer service! Had everything I needed. Such a pleasure to shop at Bibens.read more

This is the only hardware store we go to because the service the environment and the value are all…read moretremendously good.

I purchased a new GE Profile oven and a GE French Door Refrigerator through Bouchard Pierce in…read moreEssex Vermont. From purchase through Julia Cozza to the delivery, was an exceptional experience. Julia handled my multitude of questions with concern and clarity. The delivery was spot on time, gave me a call 15 minutes out. I live in a very old house with narrow doorways and steep steps. Jack and Ray delivered these appliances after many measurements, without any complaints as to the difficulty. Took off my doors with great care and hauled these heavy appliances up my narrow back steps weaving around a railing where there was not 1/4 inch to spare. They took care and time with all aspects, from Jack showing me tips of how to use the induction range to Ray making sure I was careful about putting frozen food into the freezer before it was at the temperature required. I truly valued their help and most important to me, was their attitude of concern towards me, the homeowner and the respect it reflected towards Bouchard Pierce. I will never shop anywhere else, ever.

We recently decided to purchase a Bertazzoni induction range from Bouchard-Pierce rather than a…read moreless expensive online retailer to support local business. While the sales staff and installation teams were both friendly and knowledgeable, we have now had the worst customer service experience I've had in decades. Fair warning! In less than 5 weeks, a knob broke on the range making the burner inoperable. It's now been over 7 weeks since we reported it and we are yet to get it fixed. In the interim, another knob has broken. We are out $6k and the customer service team could honestly care less. Their communication has been basically nonexistent and the two times we've had to call to follow up, the sales rep was incredibly rude, interrupting me constantly and passing the buck on down the line to anyone she could think of- throwing her sales team under the bus, blaming Bertazzoni, and basically telling us that neither she nor Bouchard-Pierce were remotely responsible. I run a global customer success and services team and if any of my colleagues treated a customer the way we've been treated, they'd be terminated immediately. While I understand that there are constraints in any system, I know what decent customer service looks like and this is NOT IT. I hate that I can't recommend these folks because I am a very loyal local business supporter but this has been a truly terrible experience.

I bought a matched set of washer/dryer from this Home Depot brand is Samsung. I also paid…read moreadditional hundreds for extended warranty. Have been a customer for over 30 years. Shortly after install the washer was malfunctioning. It was shaking so badly that anything on to went flying. I called Samsung. After weeks of waiting I was told that there are no service providers in our area. No service for two brand new machines! I called the store. They called Samsung. I started going to the laundromat. I called a regular service company in the area who came right out. They said that the bracket that holds the drum in place was broken and no parts were available for Samsung machines. Back to the store and Samsung. Home Depot would not exchange the machines for an alternate brand. Long story short Samsung finally found a new identical machine. Delivery 8 months later. Not two months later new machine same thing. I call Home Depot. The manager of the Williston VT store dismisses me like a bothersome child. Call Samsun. Do you have a direct number? No. Why does Home Depot still carry a brand that you know does not have service? She said, "Lots of stores do that." I asked how Home Depot can charge hundreds of dollars for en extended warranty that can not be used? She said, "Call Samsung." After explaining that we have been customers of Home Depot for over 30 years and am extremely disappointed, she said in the most dismissive way possible, "Is there anything else?" So from Williston Home Depot to a loyal customer a big FU. I guess my appliance replacement and kitchen renovation will be from Lowes.

Seems as though there is a severe staffing challenge at this location and maybe it's a national…read moreissue. I like to chat. I like and need tools. I spoke with a young man working there, was technically in the paint dept, but helped me unlock at dewalt took....spoke to him for 10-15 min...he elaborated on the staffing challenge for me. My heart went out to his dedication.... Give the employees some slack there, it's upper mgmt, not the employees that are the problem.

My update doesn't change my rating but I had an interesting experience. I purchased a set of…read more appliances here because of the free delivery and haul away. I live 3 miles from the store so I figured getting something delivered from here would be easier than trying to arrange something with a business farther away. The delivery policy, although possibly well-designed for Lowe's, blows. I have to wait two weeks for delivery despite getting a call from the store a few days after purchase informing me that my items arrived. To deliver my items 3 miles away, Lowe's can only give me a day they intend to do so. On that day, someone will call me and give me a 3-hour window of time when they will come. Since I work, I can't set aside a day to sit around and wait for a call only to sit around and wait for some guys to show up. Again, I am 3 miles away. If you can't do better than that with your delivery schedule then I see no reason to make large purchases from Lowe's. P.S. I discovered that I need a power cord for the dryer that I purchased (by the way, I am still waiting for the complicated delivery formula to make it my turn) and went to Lowe's to buy it. I figured I should get it at the store where I purchased the dryer. It's lame that the appliance does not come with its own source of power but one can hardly blame Lowe's for that. I stood in the appliance section for 20 minutes waiting for help. I then circulated the other departments and could not find a soul to help me. This was at 4:00 and the store was fairly empty. At 4:40 when I left empty-handed, nobody had surfaced to help me.

I ordered doors and windows to be installed in my home and paid for them in April 2025. The job has…read morestill not been completed over a year later. I went all winter and spring with windows that were installed and not properly sealed or finished. Two doors they drilled holes through incorrectly, and many other issues. They contract with a company called integrity first that does the installations. Between calling the Lowe's installation support 800 number and the integrity first 800 number to try and resolve the issue and get the job finished, Ive spent countless hours on the phone explaining what's going on to different people in different parts of the country who don't care and say they'll call back, but they never do. It's a mess. The worst experience. I spent so much money on this job and my house is in worse shape then before due to water leaking in from the half done install. Don't support this company!

I needed a piece of PVC pipe. I had gone to one of the large home improvement stores in the area…read more They had the pipe in 10 foot lengths, but would not cut it to the shorter length I needed. I went to Blodgett's and they found a slightly damaged 6 foot piece which they GAVE to me and which I could fit into my vehicle. There was enough good pipe for me to cut to the length I needed. Makes me happy that there are still nice people in the world.

From the owner: Blodgett is a supplier of plumbing, heating, air conditioning and commercial refrigeration…read moresupplies. Blodgett has a showroom called the Blodgett Bath Showplace to assist homeowners, contractors, architects and designers in selecting quality items for new construction or remodeling of kitchens and baths. We specialize in energy efficient solutions, including heat pump solutions for heating and cooling, water saving toilets and faucets, and solar hot water systems. Our solutions typically can save consumers 20-50% of their current heating and cooling costs. Blodgett is the tradeperson's supplier of choice, and although we do not do installations, we are able to provide lists of contractors with expertise in the area of interest to the consumer.

AMAZING! That is all I really can say. I was referred to Curtis Lumbar through a co-worker for…read morepellets. I called and not only was the price low but delivery was included! Our pellets arrived Saturday when both my husband and I were away from the house. My husband left a note on where to drop the 3 tons of pellets we had ordered. We were hoping they could get them around to our double doors leading to our basement to make moving the pellets easier on us. Not only did they get them to the back doors they got them so close that we just had to open the doors and move the pellets, but the delivery driver was respectful of our lawn and not to tear it up. We live in Underhill on a hill and when I arrived home was over joyed with the work. We will definitely be returning customers to Curtis Lumbar! Great customer service!

These guys are terrific! So HELPFUL! We are helping kids build a tiny house and they are helping us…read morethrough all the little decisions that we needed to make. They work with builders but were so patient with us!!!!

It's weird bc before I even started this review, it had on here that I had started the review and…read moreonly gave this place 3 stars. I hadn't started anything and sure as hell didn't give it just 3 stars! That being said, let us begin! Downtown Burlington! What a very unique, wonderful little area. Full of restaurants, name brand stores, bars, quaint little shops like this one, a wide open area lined with stores that gives off very Ithaca Commons vibes. The Commons back in the day were the shiiiiiiiit! Sadly nowadays...it's too commercialized. Burlington, VT tho...not so much. Sure they have a Patagonia store and some other bougie ass stores, but it still has that super chill vibe which made me happy. One bad thing...LOTS of homeless! LOTS! I get they are homeless, but wow! For a tiny city like Burlington...it's kinda mind blowing how many homeless they have all over the downtown area. Does that take away some of the magic that is..Burlington? Sure! Maybe a little! Then you come across adorable little stores like Home & Garden Vermont. What a (and I never use this word .. like ever lol but..) what a charming little store. Little bit of everything in there. It's the type of store that tourists absolutely love. Even the high prices don't seem to phase most tourists...then there is me haha! I'm cheap af. So appreciating these types of stores is more my cup of tea lol. Although, I came close to buying a few things in these little stores. My brother and I would see something and be like "let's check the others to see if the prices are any cheaper" They. were, not. Haha! If you saw a very cool Stowe or Burlington t-shirt in one store for $33 ... best beweave..it's $33 in the next one. These stores make their money regardless of cheap fks like myself...and I'm glad they do, Stores like Home & Garden Vermont add so much of that amazing magic that is felt throughout the downtown area. The staff is beyond sweet. Very nice lady helped us when we were there. Very bubbly, smiley, just an incredibly nice human. I did go up to her tho and told her that her store gave off Schitts Creek vibes. Yall remember, Rose Apothecary?? For some reason, parts of this store very much made me think of Patrick and David in their little Schitts Creek shop haha. The employee laughed and she said "all we need is David and we'd be set" haha! Rose Apothecary, now that I think of it...a lot of the stores around downtown are quaint like that. However, Home & Garden, I actually felt like it was like..a sister store of Rose Apothecary haha! I loved when David and Patrick opened that store in that series. I love love stores like that. So it was kind of special to walk in to this store and immediately feel that. Even my brother agreed. So I know I'm not like crazy haha. Store is very nice. Nicely laid out. They pay close attention to details in Home & Garden Vermont. They know exactly where to place everything for maximum exposure. Their front windows are even very homey to look at for the "window shoppers" What a great little shop. This was my first time ever in Vermont. I grew up in upstate New York, too! I know this will not be my first and last time in Vermont. Autumn on the east coast is something that is like no other. As a photographer, VT is like a dream come true during Autumn. Point of me saying that is...I know I will be back and I look forward to going to this little store again and all the others around the downtown area. Seeing as my family is still in upstate NY, yeah, I know I'll be back. Home and Gardrn VT...thank you for a very pleasant experience. You certainly will never be forgotten. Thank you to the employee(s) for being so friendly. When they say "shop local" This is a FANTASTIC store to do that at! Doesn't have to just be for tourists! I hope I didn't leave anything out! Go and have a look! You'll love it! Thanks for reading, YelpHomies & YelpGardeners!! Cheers!

This was one of my favorite stores in the area, with a nice selection of items, beautiful wrapping…read moreand thoughtful service. The atmosphere was not welcoming this time for some reason. Maybe it was just that kind of day (?)