My step-mother booked a block of rooms so that my siblings and I would have a place to stay when we came for my father's celebration of life party. With it being the closest option, we called to make a reservation and my sister and I got the last two rooms for the weekend, thankfully (or so we thought).
Another sibling had made their reservation a few days earlier and sent me a picture of their reservation, rate, etc.
When I made my reservation, I was quoted a different, higher price. I figured it would be easier to sort it out at check in. Boy was I wrong!
Upon arrival, check in should have told me how things were going to go. The "Manager" running the desk that evening had quite the attitude. When I questioned the rate difference, she had to call the owner, Hunter. The owner told her, "that's the rate. It's the same for everyone in your block of rooms." After she hung up from Hunter, I was able to find the receipt my sibling had sent me. When I showed it to the "manager" (btw, what are you managing if you're the only employee and aren't given the power to make management type decisions??), she then had to call Hunter back. Of course, Hunter was suddenly unavailable to answer questions. An odd disposition to take on a high check-in Friday night. I requested a call back from Hunter as soon as possible. Then when I requested my room key, the "manager" said, "the gentlemen with you" (ie my husband. stop being so narrow minded!) "took the key". I know he in fact did not have the key. I bring him back to the desk and she insists that he took the key. After we again told her we didn't have it, she finally found it in her pile of keys.
I know the wedding party that had arrived behind me also had issues checking in. They were in the lobby over an hour trying to get it sorted.
When my sibling that provided the receipt attempted to check in, they couldn't find the reservation.
When we got to the room, things did not improve. The door trim in the room for the door into the room had nail heads sticking out about 1/2 an inch (see the pics). The ironing board was old and stained. The carpet was in dire need of replacement. Apparently the wonderful new owners think that slapping a poor paint job on the walls is considered "renovating". Everything looks very well worn throughout the property. Phone receptacles sticking out from the wall (they've removed all the phones as there isn't anyone ever there to answer your call). Paper thin doors for adjoining rooms that allowed me to listen to the neighbors entire phone conversation. TV cabinet doesn't sit level, so the doors of the cabinet won't stay open to allow you full view of the TV. If you need to plug anything in near the bed (ie a CPAP machine), you'll need to move the mattress to get access to an outlet.
In the mean time, my sister, who raised similar question about the room rate for her room was told that we had "bigger rooms" so that's why the rate was higher. I'm not quite sure how we had a "bigger" room. We had a single queen bed. There wasn't even enough room to add a second bed if they wanted to. My other sibling that I had the receipt from was paying less for a room with two beds.
We put the Sherwood out of our minds and did what we were there to do, remember our father, returning to the hotel only at night. I don't think for the remainder of our stay until checkout on Sunday was there one person available at the property. Most often there was an "In Case of Emergency" sign in place of a person to service your needs.
When check out time came, I explained to the gentleman working the desk that I was STILL waiting for a callback from Hunter. I wrote down my phone number again. I advised him that if I didn't hear back from Hunter in a timely manner that I would be airing their dirty laundry on social media. To this day I have never received a call from anyone at the property to discuss the situation. Here ya go Hunter, hope you like your review! :-) read more