I tell all my family about PABLO because he is the most nice and helpful guy that I no he always double check to make sure that he have the shoe if not my number one special is I can order it for you and it takes no time. Jasmine have good customer service very helpful and very patient read more

We went here to buy youngen some flu games. They sold out by the end of business on the first day they received their shipment. They were super nice and also advised me to try footlocker. I went there they didn't have them either but because they were not just trying to sale my ole thang and was more concerned that we got what we wanted, I will for ever and always be a customer. Thanks guys. And by the way we did come back and buy some different J's there. read more

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Love when I come and angel helps me out great customer service. Will definately be back

Ordered some shoes online, received the wrong size, wasn't offered an exchange for the correct size. Was only refunded the cost of the shoes but not shipping, so I paid $11 to get some shoes that didn't fit and had to take time out my day to go to post office to return them. Was very excited for those shoes but now im never shopping here again read more

My new favorite sneaker store hands down! Amazing service , selection amazing has dunks and jays i haven't seen before and im big on these kicks! Service was amazing Pablo was super helpful and friendly! prices are unbeatable! Check this location out ! read more

I called in looking for a particular shoe on Saturday and spoke with Pablo (Arden Mall location). He provided excellent customer service and went above and beyond. It is very refreshing to shop at a store that have people like Pablo working. Based on the customer service alone provided by Pablo, I will definitely be back. read more

First time at sheikhs and was just window shopping and was approached immediately by a sales associate named Jessica who told me all the promotions going on. I ended up purchasing a Jordan hoodie for 20% off! read more

Zeros stars if I could smh . Tried to make a return but stating I wore the shoes because of creases no I tried them on and they were still uncomfortable even after I loosened the laces so now I'm stuck with shoes that don't fit and i can't wear hella uncomfortable. So almost 100 bucks to waste ! I wouldn't recommend coming here if I were you . On top of that prior they gave my family member two left shoes then had the audacity to say I'm not going to wait for you to swap out the shoes . Stay away, shop at you're own risk .smh no stars :( read more

walked in and IMMEDIATELY fell in love with these dunks! unfortunately my size was not in stock here! HUGE THANK YOU for the customer service of pablo, alex, and jessica!! i was able to get my size shipped! will be coming back soon read more

Shiekh Shoes - Shoe Stores Near Me - Sacramento, California

Great customer service and selection! Got the shoes I was exactly looking for and definitely coming back here more often. Had some great help from a friendly associate Nailani. read more

I can by yesterday and the Alex was really helpful by helping me to choose the right shoe for training. I totally recommend this place. Alex speaks both English and Spanish and was able to help my mom out also Left happy :) read more

Customer Service SUCKS!! I was told when I asked about their return policy (which I do whenever I buy clothes for myself or someone else) that I have 45 days to return as long I have my receipt (which I did) and I have the labels that are on the product. (Which I did). Now, I'm back to return the jacket because it was too small and they don't carry bigger sizes. So I'm asking for my money back. And here's WHERE THEAir GAMES BEGAN.. "We can exchange, but we don't give refunds"there other excuse was "we don't give exchanges/refunds on "Clearance" items." FIRST OFF I DIDN'T BUY A CLEARANCE ITEM" I brought something "ON SALE". It was freaking SO SAD THAT I HAD TO ARGUE AND RAISE HELL BEFORE THAT THEY FINALLY GAVE ME my money back. And they had the nerve to tell me that "they were doing me a favor by returning and giving me my money back." WHATEVER!! BUYER BEWARE!! read more

Don't shop at this Shiekhs in Arden. These guys are the worse. Bought a 49ers jacket that needed to be returned but refused to take it back because it was on sale at time of purchase and they called it a clearance item. Asked for the manager that was on duty 1/1/24 at 8pm and she refused to take the return as well. Take your business to another location or a different store. I was able to return the jacket at different location and they also mentioned that the Arden store refuses to take returns. Shiekhs corporate needs to look into this location. read more

Love the place and Alex made the experience wonderful! Went to get my husband and son's shoes and didn't know where to start but Alex was very friendly and helpful. He recommended shoes that both my husband and son love! Can't wait to go back to get myself and others more shoes ! Loved loved the customer service and I 100% recommend this! I'm sure everyone else is just as great but if you're a newbie and don't know where to start I'd definitely recommend Alex! read more

So I decided to go to arden mall to check out some new shoes. My last stop shiekhs arden. I was immediately greeted with a smile and a warm greeting by a young man. Nowadays, these young generation tend to be snobby and rude especially if you are older than them. But not this young man. He took his time in helping me select the shoes that I really wanted. He was patient and polite. You don't get that kind of treatment these days. Plus, they have an excellent selection and affordable prices. I want to say thank you to this young man for being so helpful. Thank you Ezekiel! read more

They are an amazing group of costumers service representatives especially the cashiers who care very much about their customers. The store has verity of different kinds of shoes and a wonderful service. I would definitely recommend going there and giving it a try, I promise you won't regret your decision! read more

Came in looking for a specific pair of shoes came in and left with the exact pair excellent customer service a must come back they got me right 100% satisfied love the new management read more

Store is shit and management is shit. Dennis and Chris are cool though they're definitely the best workers they have. Other than that the store is shit read more

I been there many times they have a such a good customer service and have the best deals

really good customer service! All the employees were very helpful while I was at the store. also very friendly staff. definitely coming Back! read more

I shopped this store before with diff staff and I came back yesterday to buy shoes and Jordan shirt to my surprise Pablo is amazing in assisting me, i forgot the name of the girl who helped me ring my items and Christian is nice too except that he took the Jordan shirt maybe he don't want me to runaway with it or maybe he is just being very polite but whatever the reason is they are all amazing and will definitely come back. Giving them 4 stars because there is always room to improve and nobody's perfect. See you guys next time. Muchos bezos abrazos. read more

I won a raffle to purchase a sneaker release (Jordan 4 reimagined) this Saturday. The notification they send said to pick up between 9am - 1pm. I went in around 10:45-11 to pick up and they told me they sold out. I said to a couple guys that work there that they're suppose to hold for the raffle winners and if the winners don't show, they release what's left over after 1pm to anyone. I showed them the notification with the bar code confirmation and they said they do them in the morning. Wtf? One of the guys I showed proof/confirmation just walked away without explanation while the other guy just said they release them in the mornings. Not sure what kind of business they run but it's shady. Either they're back door selling or keeping limited releases for themselves. The fact they have a window for winning customers to pick up BUT tell us they sold out before the cut off time is suspect. Trash service and dishonesty to customers. If I could give negative stars I would. read more

the store is very clean and the store associates are nice too. they are very helpful when it comes to assisting me in picking out shoes

nailani was amazing ! she made the experience so smooth & comfortable. love her energy will be back!

The worst customer service experience I have ever received. I walked into the store to pick up some shoes that I ordered and they found the shoes right away. The Hispanic guy told me that I had to wait for a receipt. He kept putting people in front of me in line while I was only waiting for a receipt. Was this because he was getting commission off of them and not me because I technically already bought my shoes? I told them that I didn't need a receipt and just walked out. I used to work in customer service and this is not how you treat a customer, no matter if you get commission or not. I will not ever shop here again and will tell all my friends about this horrible experience. read more

I went here because the sign said buy a pair of boots get a pair free. Apparently you have to be dressed provocately to get these people's attention. I was dressed very casual with jeans and a t-shirt. These girls with too much makeup, dressed like they were going to the club got all the attention. I picked up a few boots and wanted to try it, but the guy was talking to this other guy and totally ignoring me. I would have bought some cute boots, 2 or 3 of them, but I would not give a sale to people who were rude. read more

Pros: I thought the service in the store was average. One thing I really liked is that they have free ship-to-home service if the size you want is unavailable in the store. They have a large variety of shoes at a relatively cheap price. Cons: The shoes are kind of cheap, especially on the detailing. I bought a pair of grey boots with buckle accents, and the buckles were held on by little fasteners on the side. First day I wore these boots, one of the fasteners came off. This renders the shoe pretty much unwearable unless you take the entire buckle off (ruining the point of buying shoes with this kind of design). I exchanged the boots through their customer service, and the same thing happened with the new pair of boots (so this is not just a fluke). Also: They claim that if the item is defective, there are free returns/exchanges. I haven't received my shipping refund yet, and expect to have to call them about it. If you're going to have a policy, please stick to it instead of having customers chase you down about it. Their emails and phone calls did not seem very professional either. read more

Waste of my damn time completely. How the hell do you mess up a simple order sending me the completely wrong shoes ?! They claim it was a honestly mistake I get that one but come on how do you mess up my second damn order. I ordered a size 9 they sent me a size 11. I specifically ordered a size 9 for a reason. If I wanted a size 11 I would of bought it at he stores. You guys are a complete waste of time, making customers drive out of their way to fix a mistake you guys did. Awful completely awful. No stars if possible. Here I am stuck in traffic on the way there. read more

I bought a pair of sandals here and immediately after walking out, I realized that they had charged me more than what the price tag was on the shoe. I showed them the receipt and the actual price tag on the shoes and that was when I was hit with a ton of excuses including oh yeah...someone just mislabeled EACH AND EVERY SINGLE sandal of the same kind but different color strap with the wrong price tags. Stay away from this ghetto ass place. They try to rip you off! read more

Kevin Slade helped me out with shoes today. He was very helpful and was very nice. Best shoe experience! read more

No stars for this place. We are done with this Shoe Store. Poor customer service and they force customers to press the issue. Yes, my son and I had to go there. I bought my son some Jordan's and he did not like the type of shoes. I attempted to return them for a full refund with the original receipt and the manager and his sales associate state they ran out of cash and to come back. I clarified with the manager my son will bring the receipt with the shoes and won't have a problem, right? He assured me no problems. My son takes the shoes in today and the sales associate says they look worn. Insulting! He never wore them and didn't like them so I gave him the receipt. They refused to give him a refund and it was within the 30 days timeframe and told him to come back on Monday. Newsflash!! Some people work for a living and don't have time to be coming back and forth to the mall for refunds/exchanges. I called up there and demanded his money be returned and they finally did. So, he had to turn around and go back and had to press the issue. We will never shop at this store again. Unprofessional, unacceptable and poor policy and business. P.S. If the shoes look worn, then that means Shiek sold me some used shoes. No one should have to act a clown to get their refund. read more

I continue to shop here cause the customer service is amazing. I recently went back and purchased more sandals & was helped by Jose & Yesenia. They are both super welcoming and nice. Got me the help I needed with no problems at all. This location is one of the best I've been too. I would highly recommend coming here. Along with them Kevin still welcomed me with a smile & I wasn't even helped by him. There energy and service to work with customers is great!!! Shop with them when you're at the mall :) read more

Worst experience!!!! Worst customer service EVER! Drove up from an hour away to return a pair of shoes, they refused to return them because they were "worn". All they needed to do was literally clean off the bottom with a wipe really quick to take off what was on there from when I tried them on! I couldn't even keep them on they were so uncomfortable. Took them to a different Shiek and they took them back, no problem! They could have gained a ton of customers if they would have done their job, now sadly they're losing out! read more

Came in sunday 9/6/2015 to exchange some shoes that were bought for my son. First no one greeted me or asked if I needed help. I find the return policy for exclusive/raffle releases ridiculous. The shoes were not bought during a raffle. I wanted to return the shoes and go to footlocker to buy the shoes because they had my son size but no he had to buy shoes from them and that was a challenge because every shoe my son wanted wasn't in his size. He had to settle for a shoe he didn't want. Never going there again. read more

Super cute shoes, great prices, mediocre service. The sales people just ignored me, until I had to track one down for help. Got some cute shoes though! read more

While shopping, I sat my phone down on a stack of folded pants. A Shiekh employee then came to the area and covered my phone with a pair of pants. She then walked over to her friend who was sitting down waiting for her to get off work; the employee whispered to her friend looking in the direction of where she had covered my phone. Her friend immediately got up, retrieved my phone, put it in his pocket, conversed with the employee quietly and walked out of the store with my phone. After a witness brought the situation to our attention, we immediately confronted the employee but she denied knowing anything. A manager was not on duty. I came back the next day, filed a complaint with management and reviewed the store surveillance tape that confirmed she was involved. Shiekh immediately suspended the employee pending further investigation and a couple days later terminated the employee. The Store Mgr. escalated the situation to the District Manager who promised to reimburse me the amount of my deductible and even offered me free pair of shoes for my children. When I reported to the store to get reimbursed the store manager claimed he was not informed of the agreement and told me he would have someone reach out to me. Sadly, the company never followed through on their promise. Instead they rescinded their offer and told me it was my fault for sitting my phone down. The VP was extremely rude during a call. He told me his manager did not have his approval to offer me compensation and reprimanded him while on a conference call with me; awkward doesn't describe how I felt. I told Jason (who tried to do the right thing) & the VP (name unknown) how important values and principals were to me and how surprised I was that a company of their status would refuse to take responsibility for their employees actions. I am offended and insulted at the way the situation was handled. No compassion for my circumstances. I had pictures with my late grandfather and my daughters first steps I will never be able to replace on that phone...so no value or monetary reward replaces what their employee took from me. But for the executive leaders of this company to disregard my situation the way they did, they deserve more than just a complaint. They should be held accountable. read more

Poor service. Only getting two stars because of the sales going on. Lamara was extremely rude and too busy chatting with her friends who were hanging out in the store to offer any kind of customer service. She shouldn't have this job, she deserves to work with the bottom feeders. I would definitely call her a very crude word but I'll save the children's eyes read more

I went into Sheiks located in Arden Fair mall since they were having one of their killer deals (buy one shoe/boot and get the second one for 5$). The gentleman at the cash register asked if I needed help with the shoe I had found and I gave him the size I needed. He went to the back of the store and brought out the size I needed and handed me the entire box. I sat down and tried the shoe on but they weren't comfortable so I returned them and found a different pair. By this time more people had come and he was grabbing shoes for them as well so he asked guy #2 to go in the back and bring me another pair of shoes. Guy #2 brings out the second pair of shoes, hands me one shoe out of the box and places the box on the front counter. I reach for the second shoe and he tells me it must stay on the counter. I look around the store and see other people trying on their shoes and they have the entire box with the other shoe next to them or on their feet. I tell him I need to try on both shoes as I did previously because one foot is larger than the other (come on- you know yours is too lol) and he says ok. I put both of those shoes back in that box, told guy number one to check the box so he could see I put both of the shoes back in the box. He told me I didn't have to do that and it was all good but at this point I'm feeling like guy #2 thinks I might steal. I wouldn't have minded if that was the rule for everyone but it wasn't. I kept my money in my pocket and decided that I would just have to find another store with killer deals to spend my money at. read more