Let me just start off by saying, I gave myself a couple of days to (cool off) write this review to be as unbiased as possible of the events that occurred and to warn others to be careful. I have attached the receipts, picture of shoes we picked up and of course my birthday shoes not being there (5y). Furthermore, I have a voice-memo recording in my iPhone of what happened after we found out Hazel had messed up the order. Please contact me if you'd like a copy!
On December 8th of this year, my boyfriend Juan called in this Shiekh store in Bayfair to special order:
Size 13.5 for my 7' 5" brother
Size 9 for my little brother in high school
Size 8.5 for my husband
Size 5y for myself
She asked us to write down the sizes in a piece of paper, so she could do 2 at a time because all together could not be ordered. While we waited around for her to order the shoes, we noticed that they in fact had the 5.5 in stock, so we decided to look at them and ask if I could try them on, she said no so we gave them back and kept the order of 5y instead since it's my size and it always has been. She took a total of 29 minutes to order the shoes because she was fooling around with another coworker asking him, "you don't even know my name... Whaaaat, I'm not gonna tell you my name." Chewing gum loudly, laughing and not paying attention to what she was doing. She told us how much it was and to just swipe the card or insert chip. She handed us the receipts not telling us who's receipt who's is, since my husband just paid for his shoes and mine since it was my birthday on Monday, while I paid for the other 2 pairs. At the end of the transactions, she grabbed the paper we wrote the sizes in and threw it away telling us the shipment will arrive sometime around Monday she would call us when they would arrive to go get them.
When we got to the counter, we told her we are here to pick up the shoes. She asks, "wait didn't you guys pickup the shoes already?!" I got worried and said of course not! She then whispered to the manager Jose that I took home the 5.5 that I saw that day they were getting ordered. They said they were going to check the cameras because I could have stolen them. They in fact did and saw we gave back the shoes and I told her, "I did not take the 5.5 because you did not let me try on. What is the point of me ordering a shoe that is in stock at the store having my birthday be around the corner? Instead I ordered my shoes size 5y, wrote it down for you and before we left you went over all the sizes with us remember?" Aside of calling me a thief, manager Jose and coworker have the audacity to tell me, "There is no size 5y ordered that day instead if 5.5 and also we don't carry the 13.5 size only 13 or 14." I got very aggravated at that point, because Hazel not only messed up my birthday present, she also messed up my older brother's Christmas gift by ordering the smaller size that I did not mention. We not only confirmed with her before we left, she assured us and saw the sizes we wrote down on the paper. If I knew there was no 13.5, I would have ordered the size 14 instead because 13 DOES NOT FIT HIM. What also got me mad was that I was willing to let go of my anger and stay quiet and order my shoes because Jose the manager apologized for her mistake many times and said he will assure me he will order the 5y ASAP to arrive very fast so I can get my shoes as quickly as possible. I was tired we had already been here for 45 minutes, I wanted to leave. When I see Hazel turn around and call me a bitch to another coworker saying other things to him while he stared at me and laughed. The gentleman then said to her, "Hazel you are on fire ahhaah." Aside of this being beyond rude and lack class, it's appalling that the lack of good customer service in this store is non-existing. Hazel is not representing herself, she is representing a company when she wears the uniform and clocks in. And I truly believe that a reputable company like this would not let this type of behavior go unpunished. But I was wrong.
Not only do I have to wait 3-5 weeks to receive my birthday present (5y shoes) but my brother will no longer get his shoes because they are now sold out, all because of a very rude and uncapable worker in the name of Hazel that could not do her job properly. Very disappointed and will never come back to this establishment again. And depending how long I must wait to get these shoes and if I'm able to get my brother's size 14 as well, it will determine whether I will go to any Shiekh anywhere again. I recommend you avoid this Shiekh as much as possible! The fact of the matter is, there are a lot of Hazel's in all Shiekh shoe stores because the company does not care about its customers but to save a quick buck and hire incompetent staff. Save the headache of dealing with poorly service, mistakes and go to another much better establishment that will listen to your every shoe need. read more