Dr. Kashani is absolutely amazing! He is genuinely one of the most caring, compassionate, and…read moreattentive doctors I have ever encountered. He takes the time to listen, makes you feel comfortable, and never makes you feel rushed. You can tell that he truly cares about his patients and their well-being. His professionalism, kindness, and dedication to providing excellent care really stand out. The office experience is always welcoming and positive as well. I feel very fortunate to have found Dr. Kashani and would highly recommend him to anyone looking for a physician who truly goes above and beyond for his patients.

I called multiple times to confirm my insurance and schedule an appointment. My call was answered…read moretwice, I was placed on hold, and then disconnected both times. Other calls were also disconnected. I understand being busy, but this experience was frustrating. The front desk phone service needs improvement.

This review has been sitting in my drafts since pre-Christmas. It's now February and doesn't appear…read moremy results have been uploaded into the system yet (Healthvana) which is really disappointing and reminded me I should have posted this earlier. AVOID COMING HERE FOR YOUR BOOSTER. I was thrilled to snag a day-of appointment online after searching high and low...snagged the earliest I could find, at 6:10pm, showed up 10min early...and did not leave the premises until 8:30pm. Honestly, the staff isn't bad, the facility is in decent condition, and I was surprised how chill the (demographically diverse) crowd was despite how long we had to wait. +1 star for that. But...they operate at a DMV-level of slow. Unapologetically. The line snaked out of the parking lot and moved slowly. Once checked-in, you step into another line. Then wait outside in the cold for what feels like an eternity, then get shuffled into a waiting room inside. Then another waiting room. Then wait outside medical rooms before whichever nurse became available called you in. An utter nightmare if you hate waiting around. Also I got the heebies right before my shot, paranoid about how "pro" they are here as the tech who guided me in didn't even have his mask on properly (nor covering his nose). Shout out to this one younger black gal (Lori?) who was really sweet and tried to be efficient, checking people in while they were still in the line. She was the best part of the experience. At least checking on us periodically even towards the tail end, and how she has that positive aura I have no idea. The experience made me sad and grateful. Found out this is a community healthcare center so they deal with high volume and probably low financial support. That usually correlates to low incentive for staff to be productive. Again this review is only based on the vaccine experience, just to be transparent about what to expect...

By far the worst customer service. When asked for the manager's name she gave me attitude and said…read moreStephanie. She had me waiting to speak to her but she was just on her cellphone. Didn't care that I was waiting over 20 min. I got tired of waiting to address the issue so I left. Do not come to this clinic. Waste of time!

I'm a nervous wreck when it comes to doctors visits but I was really happy with today!…read more THE WAITING AREA was very big and spacious, very white and very, very clean! It had 4 large couches and 2 large flat screens that played slides of health facts and doctor recommendations. I wasn't very bored waiting there at all. I read everything on the tv the whole time and actually learned a lot lol THE WORKERS were super friendly and informative. They were patient and seemed like they genuinely enjoyed their jobs. MY DOCTOR, Dr. Chen -- I can't say enough good things. She was so personable and nonjudgmental. You can tell she loves what she does and stays learning. I told her everything that was going on, and she had a plan for everything and specialists to refer me to. I could tell she cared. I felt like I had a better grip on my health after I left. I don't know why I was so nervous to begin with. I really like this clinic! I hope each visit is just as good as today!

I wish I could give zero stars. I genuinely cannot find words strong enough to describe how…read moreunacceptable this experience was. I scheduled an appointment for a test, submitted all required paperwork, and provided my insurance information ahead of time. My very first question when calling the clinic was about cost, and I was explicitly told that my insurance was accepted. However, upon arriving for my appointment, I was informed that my insurance was not accepted and that I would need to pay $150 out of pocket. This information should have been clearly communicated from the beginning. The issue is not the amount--it's the misleading and inconsistent communication that appears designed to get patients into the office before disclosing unexpected charges. To make matters worse, while the staff was polite on the phone, the in-office experience was the complete opposite. The staff was rude, unhelpful, and repeatedly passed responsibility onto one another rather than taking ownership or attempting to resolve the issue. This business has serious communication and professionalism problems. Staff need proper training to ensure accurate information is given and that patients are treated with basic respect. I would not recommend this place to anyone.

I have been trying since January 2026 to get Optum Downtown Los Angeles to correct a billing/coding…read moreproblem from my annual preventive wellness visit. My PCP ordered annual wellness lab work that was supposed to be covered under my insurance. UnitedHealthcare later told me that I was being charged because the claim had been coded incorrectly. For more than eight months, I have repeatedly contacted Optum trying to get this corrected. Instead of resolving the problem, I have repeatedly received inaccurate information, unreturned calls, and extremely poor customer service. At one point, an Optum representative specifically told me that a coding review had been sent to Labcorp and that Labcorp had failed to respond. I contacted Labcorp myself, and Labcorp told me they had received no such request. In July, a supervisor, Cinthia Melgar, contacted me and assured me that she would personally stay on top of the case. Despite repeated messages afterward, I have not received the promised follow-up or a resolution. Meanwhile, Labcorp continued calling me and sending increasingly serious delinquency and collection notices. Eventually, after my account was considered delinquent, I felt I had no realistic choice but to pay the disputed bill to protect myself from potential collection consequences. The original coding mistake is frustrating, but mistakes can happen. What is unacceptable is spending more than eight months calling Optum, being told actions were taken that apparently were not, leaving repeated messages that are not returned, dealing with rude interactions, and still having no resolution. I now need Optum to actually resolve this: correct/reprocess the claim, coordinate with Labcorp, address the amount I was forced to pay, and provide written confirmation of what has been done. I have an active Optum case documenting this issue and can provide the case number privately. I would strongly caution patients to document every conversation they have with this office and its claims/billing department. My experience trying to correct what should have been a straightforward preventive-care billing issue has been exhausting and completely unacceptable.

My doctor refer me an ultrasound a5 the Optum in Downtown L.A.. I know where is the Optum office…read moreis at. I got there on time the staff were very friendly at desk then I waited they called my name. The nurse called my name she esort me to the room where the doctor was waiting for me for ultrasound. Overall the ultrasound was good and The doctor sent the results to my doctor.

I have been a patient of Dr. Jay Linuma for over 15 years, and he is just as kind, caring, and…read morecompassionate today as when I first met him. He truly listens, never rushes appointments, and always takes the time to understand your concerns. What sets him apart is that he doesn't prescribe medication unless it's truly necessary. His thoughtful advice, patience, and genuine concern for his patients are rare qualities these days. My family and I absolutely adore him and feel incredibly fortunate to have him as our doctor. He is an exceptional physician with a wonderful bedside manner, and I highly recommend him to anyone looking for a doctor who truly cares.

Love Dr. Iinuma so much! He is so honest, and caring I really appreciate him and his staff . I…read morecannot recommend him enough, I've been here for many years and will continue to stay and bring family over he's very trustworthy and experienced I am so lucky to have him!

Oh Jeff. Trying to line your pockets in an industry you have no business in. Here's a thought. Why…read morenot help create change? Of course the building is fancy on the 23rd floor of a mall. Sure that costs a pretty penny. Parking is a nightmare. Did the 'simple online inquiry whatever the' which assures you that it'll let you know if your insurance is accepted or not. It of course says it is -otherwise I wouldn't have wasted 3 hours of my day to go- guess what? It wasn't. Do they know the out of pocket? Nope.

I switched my PCP over to One Medical earlier in the year. I love the app, it's so easy to…read morecommunicate with the providers, make an appointment, or just review your healthcare stats in one easy to use spot. My PCP, Dr. Rachel Dong is great. Super easy to talk to, takes time to maximize your visit, and is very thorough. Another plus is that they are in-network with my Aetna insurance plan. It's super quick to get in and out for a lab draw, flu shots, etc. there's been literally no waiting each time I've gone in to the office. Scheduling an in-person or video visit with my PCP is usually within 1-2 days, at most. If you're willing to see another provider to be seen sooner, you can usually get something for the same day. I see some of the older reviews mention some constructive feedback - but I can say my experience has been nothing but excellent. Sure, traffic in DTLA can take a few extra minutes and then you have the parking garage, but it's a fair trade off for excellent care.

If I could give zero stars, I would. The "doctor" wouldn't listen to my girlfriend's symptoms at…read moreall. We don't even know her name. I don't even know if she's a doctor. She prescribed shingles medicine when clearly it was just an allergic reaction. Save your time and find a legit doctor. I'm sure Joseph Park was a great doctor. So sad he passed. Whoever's in his place must be bipolar or not a doctor at all.

If you're feeling sick and you it's too difficult to make an appointment with your PCP, there's no…read moreneed for the ER or even urgent care...just go see Dr. Park. Dr. Park can help you mild/moderate illnesses and any medical issues that aren't too complicated. It's like a quicker version of urgent care. There's no need for an appointment...you'll be in and out in a jiffy. I'm not sure if they take insurance, and I've never even bothered asking because it's only $60 for the visit.

She is great to have, a doctor and hears you and your body. I been seen Dr. Lyons since 2007 or…read morebefore don't remember, but I have not yet found another dr. That can be profesional but also like a friend. She takes as much time as you need from her. I think this is why sometimes I have waited to be seen by her because she is taking care of her other patients,just the way she will take care of you when she sees you.

Its always scary to choose a new primary care physician but when it comes to Dr. Lyons she makes…read moreyou feel so comfortable like you've known her for years. I went in for a regular checkup and the process was very fast and very easy the staff there was polite as well. I recommend that if he needed new primary care physician or just need a new place for your health care needs I would recommend setting up an appointment with Dr. Lyons.

We had a really good experience at Mederi during such a stressful situation. I brought my kid in…read morefor a possible broken leg, and the staff was incredibly attentive from the moment we walked in. The front desk was so understanding which helped ease some of the anxiety we had. The medical team was so patient and took their time to really examine him and come up with the best plan. They really guided us step by step to get everything handled. Thank god the X-ray came back negative for anything broken. We didn't feel rushed at all and truly appreciate how easy it was coming in and getting the help we needed. Made a scary situation totally manageable! I would definitely recommend this place! Thank you!

I went in today with horrible back and neck pain that left me not being able to walk and everyone…read morethere took such a good care of me! Starting with friendly front desk stuff and continuing with caring nurse and incredible doctor Kenneth! Everything took less than 30 minutes including images and presentations. I always fear to go to urgent care or emergency rooms as you wait for hours and leave hospital drained and tired but this experience was the best! We drove an hour to be seen there but it was worth it! Thank you to the professional team and doctor Kenneth!