Lousy employees there. I walk in and they say we only take cash. I go get cash and show up 30…read moreminutes later and they say they're busy.

The technicians are skilled, the service is excellent, the price is reasonable, it is worth…read morerecommending

I had back pain from driving too long and not sitting correctly. The Thai spot down the street was…read morebusy so I tried this location. I was happy to come here. I received a deep tissue massage for 1 hour. I expressed my lower back and hip hurt. she took care of this issue and I feel great. I will be coming back here.

I had the pleasure of receiving a massage from Rose and i was extremely satisfied …read more I will definitely be back with my half . Thank you so much

The care quality was wonderful! This is the fourth time I've been here, and my husband and I love…read morethis place.

Visiting from out of town for a Couples Massage. Massage itself was good. $70/hr per person, seemed…read morereasonable. They were able to get us in right away. Masseuse worked hard on my neck/back/shoulder areas. Felt great and relaxed afterwards. As we were about leave, we prepared to tip $30 (15 per masseuse). They INSISTED we tip 20 each, guilt-tripping us by saying they had to work very hard on the muscles. We didn't want to argue, just went ahead and paid the extra $5. Horrible business practice and etiquette!! Should have been more cautious about the negative reviews saying they will hustle you to pay more as you leave. It is true, as we just found out. We will never go here again. Will never recommend anyone go here. This is how you lose business and do not get return customers. PLEASE BE WARNED!! There are plenty other massage places around Vegas/Chinatown to choose from.

My back was really hurting today, so I decided to come here. Nancy was my massage therapist, and…read moreshe has really helped me. I highly recommend this place! Ask for Nancy!

My husband and I got the 90 min couples Swedish massage. We had Peter and Yu. They were both…read moreamazing. The place was clean and smelled of fresh linen. Would definitely come back again.

They are amazing! Highly recommend! Best massage I've had! They are very kind and take great care…read moreof you

It's just a rub and tug joint. I wanted a real 2 hr massage, but that's not what they do. If you…read morewant a real massage, go elsewhere, I did.

They offer sex here , the lady tried to make me pay for sex and threatened to make me pay for tip…read morewhen I didn't want to

Amazing experience! The massage was very professional and relaxing. Therapist arrived on time and…read morewas very polite. The whole process was smooth and comfortable. Highly recommend if you want to relax after a long day in Las Vegas. Will definitely come back again!

Please call the recruitment number, and the Asian masseur will help you.Massage in the hotel room。read more

My wife and I visited Lapis Spa in Las Vegas twice this past weekend, and it was one of the most…read morerelaxing parts of our trip. We used the sauna, steam room, jacuzzi, and locker room facilities, and everything was consistently clean, peaceful, and well-maintained. My wife had a deep tissue massage and said it was excellent. I even got a pedicure, which was great as well. Even though I don't remember everyone's names, every staff member we interacted with was friendly, pleasant, and incredibly helpful. They really helped make our weekend feel relaxing and stress-free. If we stay again at the Hilton Grand Vacations Club Elara, we will definitely return to Lapis Spa inside Planet Hollywood. Highly recommend for anyone looking to unwind while in Las Vegas.

I've been here a total of three times since 2024. My first two times I had massages with Heidi and…read morethey were fantastic! However, my most recent visit (a few days ago) Heidi was not available and I had Gisele instead. She was kind at pickup, however, as we were talking through the consultation she visibly started becoming detached and I caught her slightly roll her eyes a few times after I asked some questions about add ons. While she stepped out and I was about to get on the table, I stuck my head out into the hall to ask to add an oil add on and she was leaning against the wall on her phone. She immediately put it away and said she could add the oil (I forgot the name of it). I thought this was a bit unprofessional since there are guests walking up and down the hall. During the massage, I asked for her to lighten the pressure and her responses were clipped and she seemed annoyed. I did not feel relaxed after and felt like a huge inconvenience to her. I always go down to enjoy the spa and it honestly was chaotic this time. I always enjoy the sauna shows (Joli is amazing!). The common area was too over crowded and it was LOUD. I get it, it's a social area but the employees should be able to ask to lower the voices in a spa, right? Apparently not. I asked Rolli (he said he was a supervisor) about it and pretty much said that's how it is and I could go to the female only side for more quiet if I wanted. I then saw him approach a female employee with orange hair and they seemed to laugh about it as she looked over my way. Also, all of the warm stone chairs had towels/robes on them to block anyone from sitting while everyone was in the pool. So no one else could enjoy them and again the employees didn't do anything about it. Okay.... I felt unwelcome in that area with them so I went to the ladies side. The hot tubs edges had black/green goop building up. Half the showers are broken. There were dirty cups/bowls everywhere. The star lounge had dirty towels built up. I went to the desk (where they give you your shoes) and there were about 7-8 of them standing inside...men too! Why can they see into the ladies only side? Again, fine I'll move on from that...but they were all so so loud and just laughing and chit chatting. You could hear them in the locker changing areas and the couches where you enjoy the snacks. While the entire spa was a mess! I got changed and left. I didn't even want to mention anything at the reception desk. It was overwhelming and underwhelming all at the same time and just wanted to get out of there. I honestly won't be coming back. The facilities are not being kept up with anymore. The service quality is very low. It was such a bad experience, there are other spas that offer better value for your money.