I brought 3 pairs of boots into Ricardo. 2 pairs were over 10 years old in need of heels and…read morecleaning. 1 pair was under a year, but frequently worn and in need of heels. I love all 3 pairs and have not been able to find anything remotely equal. Ricardo was very responsive. His communication was professional and informative, and his pricing was fair. He does great work. All 3 pairs of boots look brand new. I cannot say enough good things about his craftsmanship. It's hard to find good repair services at a fair price. Serrano's is your answer.

Found this shop on Yelp and it been great. Ricardo is not only knowledgeable with leather shoes…read moreand purses but does a very good job on sneakers! He also does a great job with cleaning and repairs Rose B

Had an amazing experience here! I dropped off my favorite shoes over 11 months ago and kept…read moreforgetting to pick them up and kinda just gave up hope that he would still have them after all this time. I decided to go in a few days ago and check and he still had them and they were fixed!! He even cleaned them up a little bit because they were covered in dust from sitting there for almost a year. Mariny was very fun and friendly, I highly recommend his business!

The owner is great. He transferred a chain from one purse to another quickly for me and joyfully. I…read morewould use him again.

We've been going to Gus for at least 10 years to refresh, repair, and polish our shoes. He does a…read moregreat job to keep our well-loved, high-end shoes looking good so that we can keep using them. From re-soling Bally loafers and Louboutin heels, adjusting the fit, fixing rips in the heel of stilettos, repairing and polishing purses, replacing a metal shank in a pair of sandals - we've used a lot of his services. While it's not inexpensive, you get what you pay for and I'm glad to not spend a lot more for a new pair of shoes that then needs to be worn in.

I can recommend Gus' Shoe Repair! Gus has a nice shop, and is organized & professional. I…read morerecently had a pair of Bruno Magli dress shoes re-soled and he did such a good job that they fit better than when they were brand new. Gus is a true professional cobbler. I wore dress shoes for work and used to buy expensive shoes with leather soles, such as Church's English Leather. I had shoes resoled probably a dozen times and used to use Brooks at the Pittsfield Building, but they are out of business. Gus' is on par with the old Brooks, and my go-to shop for now on. Keep up the excellent work Gus! ~Greg Perdue, Chicago

Great service! Had some boots that needed a side zipper repaired. Turn around was a few days. Was…read moretext'd when to pick up. The boots looked great! Everyone I dealt with was friendly and professional. Most definitely will return for any future shoe/boot repairs. In a "disposable" world, it felt good to know, you can still get shoes repaired and at a reasonable price.

The quality of work and service overall is amazing here. I have been going for many years ..since…read morethey were in their previous location with shoes, handbags and luggage. Would not go anywhere else!

Reasonably priced, quality work and courteous and prompt…read moreservice......................................................................

DO NOT COME HERE!!!! first of all the place is filthy and overflowing with shoes. its completely…read moredisorganized and hasnt been cleaned in 40 years. He requires a deposit, I gave him $40 and he told me one week, I came back a week later and my shoes were not done or even touched yet. He told me one more week. I returned another week later and my shoes had still not even been looked at/touched. I asked for my shoes and deposit back, he refused, yelling (but I couldnt understand) I had to basically pry my OWN shoes out of this mans hands in order to get them back. I completely gave up on getting my $40 deposit back and left. They will take your money and not do the service. Its all cash so you cant dispute the charges. Scam!

Winter has been harsh on my boots but not for long!…read more My precious leather Dolce platform high-heeled boots need to be re-heeled: These are my all-time favorite shoes- they are sexy, they are four and a half inches in the super-slim heel, they are comfortable and I walk like a super-tall supermodel in them (even if I am merely over five feet in stature). The heel was torn off the right, I might have cried. They may need a new insole. They definitely look like they have taken a harsh beating... scratches, scrapes, salt stains... Don't get me started on my suede lace-up knee-high boots- the sole has completely become disconnected from the heel of the boot itself and they need to be re-glued and re-stitched by a pro for waaaay less than the cost of new boots. Not that I want new boots- these are my favorites too and no, can't live without them. A polish, new heel, re-glued sole for a mere $38 in cash (just cash, no cards) will save them from the polar vortex shoe massacre. Conveniently, this is a hop, skip and a jump from my workplace. Also conveniently, they can do same-freaking-day-repair... which I kinda need as I have been putting this off for longer (letting my shoes live under my desk) than is healthy for my feet. Luckily this wonder is nearby to keep my heels on high.

Fast and quality work. They went above and beyond what I asked for. They fixed the soles of my…read moreshoes and even patched up a tear in the leather

Super professional cleaning. I am surprised that my shoes are totally refreshed for the amount of I…read morepaid.

From the owner: Step-n-Shine: Premium Shoe Cleaning Service. Fast pick-up & delivery in Chicago. Schedule a pick-up…read moreand we will take care of the rest for you! Step up your Shine today!

Top Notch service in all areas. My Frye brown and black boots were beaten up after years of wear…read moreand tear. The heels and bottoms were in bad shape, and leather was discolored.Mr. Ruiz and I had an excellent consultation beforehand & I helped choose the new bottoms. Mr. Ruiz brought these boots back to life and I'm thrilled.I will bring all of my shoes and leather bags here in the future!

DO NOT GO HERE Dropped these off a week ago and i stressed…read morethat i really wanted the height of the sole to be the same as the old ones and he told me not to worry and that they would be the same. I went in to pick them up and they were way taller. I simply said "hey i thought you said these were gonna be the same size and these are looking a little tall" and he immediately started getting defensive saying "you picked the soles and thats how they look" trying brush me off and give me a bag so I'd leave. I kept reiterating that he said they would be the same height and he chose to ignore me. I asked him if there was anything he could do to fix them and he refused so i asked for at least half my money back and he tried to kick me out, then asked for my old soles that he just had piled on a box and he said "no they are garbage and threw them away. I left so frustrated that he would treat me that way just for wanting something done right because i spent the money.